Recent Reviews from AutoNation Acura North Orlando
5
I just purchased my third vehicle from AutoNation Acura North Orlando. They are so professional and courteous. Brenna Collins, Internet Sales Associate, was the best! She was very responsive and knowledgeable about all the vehicles. We spoke mostly over text about what I was looking for and what I could afford. I highly recommend you reach out to Brenna. She was able to get most of the paperwork finished before I even arrived. Thank you Brenna!
Lisa Dawn Beard
Feb 24, 2021
5
Accommodating and honest. Will definitely recommend this Acura dealership to my friends. Michael Thomas and Ghazi Arekat are indeed helpful and professional. Thank you for the superb assistance last Sunday.😃
Angela Cruz
Feb 24, 2021
5
Hope is great!
Wendy Crane
Feb 19, 2021
5
Always keep me informed of the status of my car
Douglas Stewart
Feb 18, 2021
5
This is one of the best dealerships I have done business with.
Elizabeth Juckem
Feb 17, 2021
5
Excellent Customer Experience
Joe Mercado
Feb 16, 2021
5
AutoNation Acura North Orlando Service Department is always there when we need service, even in emergency situations. Victor and his staff incluiding Julianna are pollite, accomodating and just very helpful. One of the reasons we've owned Acura automobiles for so many years is the "Upscale" level of service after the sale we've always received. Keep it up guys!
Howard Brown
Feb 16, 2021
5
Very quick and accurate service. Price quoted was true to form and serviceperson Hope very nice and courteous
Joyce Summersett
Feb 15, 2021
5
As always, I still continue to receive excellent service from (AutoNation Acura in Sanford, FL) over the last 17 years for my Acura TL (2004) where I also bought my car. My service team lead, Jeff Morton, works very closely with his master mechanic technicians to address/resolve all of the problems that I identify for my 17 year old car & also proactively identify/resolve some problems before they can even become an issue/problem. This is why my car still drives like new & the gas mileage is slightly better than when I purchased it. Really appreciate this kind of excellent/ expert service.
George Parker
Feb 15, 2021
5
My 1st experience with them was excellent! They have a incredibly personable and knowledgeable staff! Special thank you to Julianna, who is an excellent representative for the establishment! She kept me informed of all options available during my Acura servicing, never pushed on any services and never tried to upsell. She instead explained the importance of each of my options, but left me the agency to decide which to pursue without the slightest pressure. Even after leaving and noticing an issue with my Exterior (not their fault) she immediately set to work with finding options for me to get it repaired. Looking forward to continuing to bring them my business and hope each of you get the same excellent care I have received. Julianna, thank you for your care, concern and true professionalism!
Abraham Vasquez
Feb 13, 2021
5
First time coming for service and was really impressed with the staff. Clean facility, car was finished within the time promised and my service advisor Hope was a pleasure to deal with. Would definitely recommend 👌.
MR. BURNER
Feb 12, 2021
5
I have been buying my cars here for more than 20 years and I've always had a great experience! With sales and service, I would highly recommend AutoNation Acur👍
Bethanne Weiss
Feb 12, 2021
5
It was my first visit in AutoNation. Scheduling was very easy. Timely and excellent evaluation of my car ewa problem, completed repair as promised. My repair requited leaving my car overnight so I was offered a replacement vehicle surprisingly identical to my own Acura which made me feel great and at ease driving. I trust them and will return for future service to this dealer.
Ewa B
Feb 12, 2021
5
The service and attention to detail were outstanding. The service department technicians are the best in the business.
Ken Bloom
Feb 11, 2021
5
Made an appointment to have a repair on my RDX. My service rep, Lee, handled the matter quickly and efficiently. The vehicle was repaired on the scheduled promised and got a car wash as well. Will definitely use AutoNation Acura of North Orlando for all my vehicles.
meade farmer
Feb 10, 2021
5
Great experience! Everything went as it was supposed to . Found the sales associate very helpful and knowledgeable. I would definitely recommend buying from Autonation.
Jim Lavdas
Feb 8, 2021
5
I was very pleased with my service. I made the appointment on-line and selected Jeff Morton. He has handled me in the past and is the best. He explains everything they will do and reviews it all with me after it is done. It was nice to get in and out very quickly and to feel all items were thoroughly addressed.
Glen Martin
Feb 8, 2021
5
Professional and courteous. I was highly satisfied. However I was a little disappointed with the facilities. Parts is basically a counter. I was hoping to buy some Acura accessories but they had nothing! They had a tv and beverages. I’ve been to another Auto Nation and they had a cafe, free popcorn and beverages. A movie 🎥 Theatre and a big parts store. My expectations for Acura were much higher.
Noemi R Ace
Feb 7, 2021
5
Love
DeslandesFam lei
Feb 6, 2021
5
I recently purchased my 4th Acura from AutoNation North Orlando and dealt with Michael. He was professional, patient, responsive and at the same time very friendly. I would recommend this dealer highly as I've had nothing but great customer service!
kathy sotero
Feb 5, 2021
5
My A 13 service was fast an the Service Rep was friendly and knowledgeable.
Terry Johnson
Feb 3, 2021
5
Great experience and handled everything and fixed one minor issue and delivered the car to my home when it was ready. Good customer service.
Ron Gualtieri
Feb 2, 2021
5
Awsome people to work with.
ron mink
Feb 1, 2021
5
Courteous, professional, and quick service!
Harvest International
Feb 1, 2021
5
A big shout out to Mackenzie in sales and Ramy in finance. My wife and I really enjoyed our experience with the AutoNation Acura North Orlando Team. They were very helpful, knowledgeable about the brand and worked hard to make me the best possible deal on my new RDX. As a long time Mercedes Benz owner I was a little hesitant to make the switch. But so far I’m very happy with my choice! I would highly recommend The AutoNation Acura North Orlando dealership and the Acura Brand. They will work hard to earn your business and deliver best in class Sales, Service, and finance! I look forward to a long and satisfying relationship with the Acra brand!
Bob Cernell
Feb 1, 2021
5
Hope was great! I went for a oil change and alignment. She did not up sell me and told me i did not require an oil change. My battery had some unexpected issues and she made sure everything was handled in a timely matter. Thank you!
Bevvybud Tarot
Feb 1, 2021
5
Professional and courteous staff. Clean and welcoming environment with refreshment available while waiting in the lounge room.
Tunde Oni
Feb 1, 2021
5
*Ask for Q, you won’t be disappointed!!* After 10 years and 160k miles on my BMW I decided it was time to bite the bullet and get something new. I had spent the past week visiting multiple different dealerships around Orlando, with each visit leaving me wanting to hold onto my falling apart Beamer more and more due to my frustration of dealing with all the different salesmen and their obvious disingenuous sales training tactics. That is until I drove up to this Acura dealership and met Q. From the moment he greeted me he put a lot of my dread of visiting another dealership to rest. He was professional, humble, considerate, and educational. He took his time during the test drive to really explain all the features of the TLX model I was interested, and in that moment made me realize that this was the car I was going to go home with. He was the one salesman I encountered who removed the fear associated with dealing with car dealerships in general , and instead demonstrated the true value of the vehicle we were test driving. I have been absolutely satisfied with my decision so far, and my experience with Q. This car breathes new life into an otherwise pretty dismal year! I hope to maintain a relationship with him for all my future car needs, and am definitely an Acura fanboy for the foreseeable many years.
Siraji K
Jan 30, 2021
5
el servicio super exelente buen trato de todos los empleados los recomiendo
Adalberto Torres
Jan 30, 2021
5
Service was awesome! Hope explained things well and got me in and out in a timely manner.
Parazine
Jan 29, 2021
5
Jake the sales consultant was extremely helpful and friendly. He was very knowledgeable as well. He patiently explained all the features and gave us good advice. I will definitely like to come back here again for my next car purchase.
Kim Lalwani
Jan 29, 2021
5
Carolyn was amazing. Professional, courteous and kind. Most importantly what I went to Acura for got resolved. In the future I would always ask to see Carolyn as my service advisor. Thank you.
Oscar Alabarces
Jan 28, 2021
5
Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!
Lisa Brees
Jan 28, 2021
5
Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!
Robert Brees
Jan 28, 2021
5
Carolyn provided excellent service in getting my auto serviced.
Francis Jay Sujansky
Jan 28, 2021
5
Go to AutoNation North if you have an Acura and want to be taken great care of by the staff; specifically, Hope, my service adviser. She exemplifies customer service! She exhibits empathy and care for me and my car. The car was returned to me clean in and out. This is the reason I keep coming back to this location for anything dealing with my TL.
Mark K
Jan 27, 2021
5
Fantastic, friendly service. I honestly will not buy a car anywhere else. By far the best experience I've ever had buying and getting my car serviced. 10 out of 10, 5 stars.... whatever you call it. It's amazing.
Carmine Iannone
Jan 26, 2021
5
Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.
Chad Hallmark
Jan 26, 2021
5
Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.
Christopher Hallmark
Jan 26, 2021
5
Stopped in for routine service. Hope Allen was professional and courteous. She went above and beyond to make the appointment comfortable.
Kent Nelson
Jan 25, 2021
5
Purchased a new RDX with Jeff. He was knowledgeable and worked with me. I appreciated he did not push the hard sell but did put forth effort to get the right price for me. He was responsive after the sale as well for a few additional requests. Loving the new vehicle so far!
Mary Moughan Bales
Jan 25, 2021
5
Friendly, professional, timely
Walt Wilke
Jan 22, 2021
5
Juliana was really helpful with our first service appointment. She brought me through the process step by step. Thank you!
Jaimelee Carter
Jan 22, 2021
5
First Class!!!
Bill Lamirande
Jan 22, 2021
5
The visit was easy. Drove up, related my problem and waited a bit until it was resolved. Courteous employees.
Kaye M Kelly
Jan 22, 2021
5
Great service, very friendly and polite staff. Car was in and out in no time at all
Steven Bishop
Jan 22, 2021
5
Outstanding service, Hope did an amazing job. She is professional, efficient and knowledgeable.
Mary Rogers
Jan 22, 2021
5
McKenzie way Sanford Acura in North Orlando is great!
Tara Lewis
Jan 21, 2021
5
The best 🔥
Benjamin Rivera
Jan 20, 2021
5
As usual everyone was friendly and knowledgeable and my battery was quickly replaced.
Gay Thrash
Jan 18, 2021
5
Sales and service are both fantastic, Hope did a great job in the service department and Jeff was a great salesperson who is always attentive to your needs
Louis Waldman
Jan 18, 2021
5
Service done in stated time frame and I was well informed.
Debra Walker
Jan 16, 2021
5
I've been coming to Sanford's AutoNation Acura for a few years now. Always a great experience and treated respectfully. Had Hope as my service agent this time and she was super awesome and such a sweetheart! The service here is top notch. They even found a nail in my front driver side tire during inspection which was a godsend to be honest. A few weeks ago, got a warning that one tire was running really flat which was very strange, figured it was the cold weather and just pumped it with air at the gas station. That would have been unbelievable bad if they didn't catch it and I let it lingered. So they do a very good job with being as thorough as possible as can be. Pretty much will make sure your car gets the service it requires and needs without being pushy. I used to go to the one in Orlando on OBT, but that place is like Walmart version of Acura. And honestly can't trust the service people there. Car salesman like talk which is really off putting. You will see the stark difference between the Sanford and Orlando locations. Worth the extra drive time to be treated better service wise.
Raymond Louie
Jan 14, 2021
5
First class service. I live 45 miles from the dealership and have only one car. When I mentioned that they immediately offered me a loaner - I didn't have to ask. Very professional and thoughtful staff.
Karen
Jan 14, 2021
5
Everything went smoothly.D Didn't get attacked at the door when we walked in. Met with Castro who knew what we wanted to look at but then we looked at a few other cars. Knew the differences in the 2 that we narrowed it down too. He was straight forward with everything. Didn't pressure us. In the end we walked out happy customers.
Sara
Jan 13, 2021
5
Very good service. Very professional. Will go there again.
Lee Zechiel
Jan 13, 2021
5
The Service Department is wonderful. I know that I am always going to be taken care of when I take my car to be serviced. I’m thoroughly explained the issue and the best course of action. I trust them fully with my vehicle.
Ana Williams
Jan 13, 2021
5
Purchased our 3rd Acura from AutoNation Acura North Orlando and could not be more pleased with their service and attention.
Cindy English
Jan 12, 2021
5
Great service, organized and attentive.
Tiffany DeSouza
Jan 11, 2021
5
My salesperson was Castro “last name”. He was awesome. He quoted me a price that was much cheaper than the dealers where I live. He stayed late on Christmas Eve to make the deal. There were no surprises and everything went smoothly. It was a great car buying experience which is something of a rarity these days.
Rich James
Jan 11, 2021
5
Mike Thomas took care of me with selling my car. My wife and I were very impressed with his professionalism, compassion ( recent death in the family), and attention to details. He explained the process and kept us informed every bit of the way. I will definitely be recommending Mike and this dealership. A great experience, indeed! Keep up the great work!
R And
Jan 9, 2021
5
Great place to buy a great car! The people are friendly and easy to deal with!
lebert beharie
Jan 8, 2021
5
Excellent service. They had my RDX ready to go within the time frame promised.
Michael McKenna
Jan 6, 2021
5
Great customer service. Staff in both sales and service were very attentive and helpful.
Kenneth Fackler
Jan 6, 2021
5
This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.
Ayo Omosebi
Jan 5, 2021
5
This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.
Ayo Omosebi
Jan 5, 2021
5
Came to purchase a certified used car and found just want we wanted. Mackenzie provided great service and showed us several vehicles that met our requirements. Found a 2016 MDX with only 21000 miles.
Mark Willoughby
Jan 4, 2021
5
Service was great - Carolyn Roy was wonderful!!!
Suerajee Perumal
Jan 4, 2021
5
My service advisor, Hope Allen, was extremely friendly and helpful. The waiting area was comfortable and clean.
Clinton Williams
Jan 2, 2021
5
Lee always my experience a great one. He had a courtesy car ready for me while my car was being serviced.
Debbie Latimer
Jan 2, 2021
5
Simply the best! Very professional, very helpful. Highly recommended to all!
Stephen Vargo
Jan 1, 2021
5
Autonation Acura has treated my family and I with the utmost care and respect for several years. Jeff in the service department goes out of his way to help us no matter what. In addition, they are committed to resolving whatever issue may arise in the most efficient way possible. Thank you ruben T.
RUBEN TORRES
Jan 1, 2021
5
Great service from the time you drive in until you drive out. Clean waiting area, and great customer service from all.
Karla Wuest
Jan 1, 2021
5
A bit annoying having to listen to the tv and the music at the same time.
Rebecca Bauer
Jan 1, 2021
5
Amazing attention and true customer centric experience. Alex and Ramy were great professionals and represented ACURA autonation at a high level of service and personal care relations. It’s my second vehicle from the same place and I will continue to refer them and will continue to go for years to come!
Diego Blanco
Dec 31, 2020
5
We had a great purchasing experience on a CPO vehicle that was initiated through an inquiry on line. Our internet sales contact was Mackenzie who was responsive, easy to work with, and provided great service overall. The quality of the CPO vehicle was also better than some of their competitors. Of course when buying an pre-owned vehicle, the condition of the vehicle can vary. This dealership took definitely spent time prepping their CPO products. Their pricing was very transparent, no hidden dealer mark ups for an out the door price quote (which highly recommend for any vehicle purchases). The purchase process took about 45 minutes from beginning to end. Although the sales manager pitched an optional extend warranty, it was more of an educational approach take took about 5 minutes or so. I highly recommend this dealership, particularly Mackenzie
Young Log
Dec 30, 2020
5
Buying a new car is always an arduous task, even if you have done your due diligence in researching and obtaining data on the vehicle, options and expected pricing. Mike Thomas made the car buying process bearable by being there to knock down barriers and make the process less stressful. Truly appreciate the effort!
Willie Holmes
Dec 30, 2020
5
The service is great as promised and everything performed professionally, I am very satisfied with the services the mechanics of Autonation Acura do perform.
Andy Gumushian
Dec 30, 2020
5
Awesome service. Great deal for year end X-mas gift !! My sales rep was great, no pressure sales. Ask for Brenna, you won't be disappointed !
chad harding
Dec 29, 2020
5
Great service from reception to completion. Thanks to all staff!
Nelson Tirado
Dec 29, 2020
5
Had a great deal and a Great Sales person Her name is Ashlynette Matos she was soo attentive and great service never left us hanging around was very nice and helped out alot Great Service and amazing person A-1 Greatly Recommend Awsome people also thanks to Castro for introducing me to her Great service
Arianna Negron
Dec 29, 2020
1
The appointment was easy to make, but upon arriving I had to wait 15 minutes just to get to a service advisor. The waiting area is small and old. The amenities were basic. They need a major upgrade
Paul Greene
Dec 29, 2020
5
Awesome Service! Fast, Friendly and Knowledgeable! Loving my new MDX 😀
Nicole Russ
Dec 29, 2020
5
Purchasing my new Acura tlx was such a great experience here! They made the process smooth, easy and quick! I’m very pleased with my new car and the service I received. 10/10 recommend heading out to automation Acura north Orlando if you’re in the market for a new beautiful car and friendly staff!
Corina Rodriguez
Dec 29, 2020
5
Excellent service; kept me well informed throughout my stay.
Joyce Duncan
Dec 28, 2020
5
I was kept well informed throughout the service being performed. Excellent facilites!
Joyce Duncan
Dec 27, 2020
5
From first contact until driving off the lot. Excellent service and experience, my son wants an ILX we'll be coming here.
Iamaqila
Dec 26, 2020
5
Excellent service. Very friendly staff and customer service.
Md Bhuiyan
Dec 26, 2020
5
Great buying experience! From the initial communication to final delivery, Mackenzie was forthright, honest, transparent and professional in every way. Michael, the CFS rep, was similarly straightforward and professional. This was the best car-buying experience we've ever had! We drove two hours from Wimauma to Sanford to close the deal and I have no doubt we'll do it again when this lease expires. Mackenzie and Michael are a super team. HIGHLY RECOMMENDED!
Charles Savage
Dec 24, 2020
5
First service for my Acura. Appointment easy to make. Fast and courteous service. Hope is a jewel! Love my RDX!
Larry Copeland
Dec 24, 2020
5
Excellent customer service and selection. Q and Michael truly went above and beyond and we couldn't be happier. Went to many dealers before, and AutoNation Acura surpassed all expectations. Thank you so much!
carolina montes
Dec 23, 2020
5
Excellent car buying experience. The company met my request in a very efficient process.
Laura Wooten
Dec 22, 2020
5
Lee is a great Service rep. Would recommend working with him anytime.
theresa kincaid
Dec 21, 2020
5
I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you.
Roberto Contreras
Dec 21, 2020
5
Very happy with the service we received, very happy our service tech kept us in the loop throughout the process
Jeffrey Croll
Dec 21, 2020
5
Great customer service and relaxing environment!
Yvonne Pena
Dec 19, 2020
5
Julianna is always great and very helpful. I'm glad she is my service rep. My 2019 went in for its first service for oil and tire rotation. It was fast. And the they washed the car and it came out looking very nice this time.
Ed Rodriguez
Dec 18, 2020
1
Your customer service chat lines sucks! Once the individual can’t get a resolve they cut you off and send you an automated message to call back! Well when the air pressure in your tires is going below 25, frankly I would take that seriously. So when I have my blow out, I suspect I can sue Acura, Auto Nation and the tire manufacturer. You can’t secure a loaner. I did not tell the car hey let all the air pressure out so I can have a blow out on the interstate. And I guess I stop my life so I can sit in your waiting area. This is utter crap! 3 year old vehicle...and you should be ashamed of yourself the way your chat room employees treat customers. In my field if I ever spoke to a client in my legal office that way, I would be kicked to the curb. You need to clean house and I can easily start with the three individuals I encountered tonight. I would like a number and contact name for corporate to which all three of your employees were clueless on. Customer service at this dealership sucks!
Janet Garmont
Dec 18, 2020
5
Facility was clean and the staff was very helpful. I didn’t feel pressured like in other dealerships to buy the car right away and they answered all my questions.
Yvette Deale
Dec 16, 2020
5
Quick service. Great advisor (Hope).
Johnny Player
Dec 16, 2020
5
Carolyn is knowledgeable, no courteous and efficient.
David Dickson
Dec 16, 2020
5
Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.
Nawaar Farooq
Dec 15, 2020
5
Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle (Acura RDX) and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.
Nawaar Farooq
Dec 15, 2020
5
Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.
Nawaar Farooq
Dec 15, 2020
5
We went through the service department. It was smooth.
Randall Kemp
Dec 14, 2020
5
In everything. I always have a good service there
Magda Arroyo
Dec 13, 2020
5
I am a very pleased customer. It's a Saturday morning and I got a same day appointment. In and out within an hour. Thank you everyone...
curetha holmes
Dec 12, 2020
5
Have had several Acura’s serviced here, most recently MDX and NSX. Their service can not be beat. If all dealerships had the same service I may not be so brand loyal, but they always do a stellar job. I tried the other local dealer as they pushed new service remodel to try it out and it fell short in every single way. Acura really should be using this location as an example to achieve around the country. I’m not an easy to please customer and they always go above and beyond.
Colton Leupold Smith
Dec 12, 2020
5
Carolyn, always is with a smile and helping people. In years with cars. no one have ever take care me like her. Thank you Carolyn
Jose J Santana
Dec 11, 2020
5
Love my new 2021 RDX.it has really great features considering its the base model.Processing the purchase didnt took all day,unlike my first experience buying my first car.Castro and Michael really did a great job processing all the documents for the purchase.thank you!
robert walls
Dec 9, 2020
5
Great experience working with Lee Chrestman, Service Advisor and crew, very professional and approachable. reasonable pricing for my RDX's A1 servicing.
Daniel Drew
Dec 9, 2020
5
Excellent, quick, easy and handle my service appointment. Want to say thanks to Hope for her unparalleled quality of service.
Oscar Salas
Dec 8, 2020
5
Excellent service as always. Service advisor Lee is always knowledgeable and trustworthy.
Mark Sherman
Dec 8, 2020
5
Loved my experience here, the honestly was refreshing and such an easy process to get my car.
Erica Berger
Dec 7, 2020
5
I want to thank Goering Castro for excellent Customer Service. He gives you advice to help you make the right decision in choosing a vehicle that fits your needs. He is great at listening to concerns and questions and has the knowledge to answer them. I can honestly say that Goering made my car buying experience enjoyable! This company is great. i would HIGHLY HIGHLY recommend!
Coralann Conn
Dec 6, 2020
5
I was a little hesitant to take my mother’s MDX for service at Autonation Acura North Orlando since we never used their service department before. I must say, I will be servicing her vehicle on a regular basis after the great customer service provided by Jeffrey Morton. The moment I arrived the person who met me outside was very polite and willing to assist, and then Jeffrey made sure all minor issues were resolved quickly and was always available to answer all my questions. Thanks a lot Jeffrey!
Javier Han
Dec 2, 2020
5
Always get top service at this dealership! Highly recommend!
Debra Collins
Dec 2, 2020
5
I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.
Liz Kormesser
Nov 29, 2020
5
I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.
Elizabeth kormesser
Nov 28, 2020
5
I have to say that every time I have gotten my car serviced, the customer service is outstanding. This is why I am willing to drive over 40 minutes to get my vehicle serviced. I highly recommend Gulliana, she has been my advisor for a couple of years and does an excellent job.
gzuelan
Nov 25, 2020
5
Service personnel at this facility are excellent. They tell you what is needed, they do excellent work and are always polite and helpful
Robert Maybury
Nov 25, 2020
5
How do say excellent customer service? Just say Goering Castro and Michael Marcinowski of AutoNation Acura. These two gentlemen were honest and deeply knowledgeable about the car buying process. They went above and beyond while selling me my vehicle last week. I told Mr. Castro I was flying in from another state and he insisted on picking me up from the airport and driving me back to the car dealership. Thank you so much for patiently answering my questions. They are a true testament to the word “TEAMWORK”. Their customer service was truly the best I have ever experienced. You can be sure that if I have any friends looking to purchase in the future, I will be sending them to the Kobe and Shaq of AutoNation Acura. Thanks again.
S. Gibson
Nov 24, 2020
5
Best car buying experience I have ever had. Josh and Mike were amazing! Love my car!!!
Paula Riutta
Nov 24, 2020
5
I received outstanding service from every employee when I brought my vehicle to have it serviced. There was not one problem with communication between my service representative, Carolyn, and the service personnel who worked on my vehicle. I will continue to use AutoNation Acura to service my vehicle.
Carolyn Benson
Nov 24, 2020
5
I have always had great service at Acura. Lee is great to work with. Always very helpful.
Malenie Velez
Nov 24, 2020
5
Excellent customer service, good communication and courteous. Highly recommend.
Mark B
Nov 23, 2020
5
I had my first service performed on my RDX this week. They did a great job, very trough, courteous, friendly and conscious of social distancing and face covering.
Tony Cordell
Nov 21, 2020
5
Yesterday November 19, 2020 I was at the AutoNation Acura in Sanford, FL. Another great experience I had working with my Accelerated Service Advisor Hope Allen. It did surprise me that a mirror light bulb was not covered under my car's extended warranty. Thank you Hope for your excellent customer service!!! May you and your family have a happy Thanksgiving! Sincerely, Michael L.A.
Michael Armstrong
Nov 20, 2020
5
I arrived early and they got me in early. The service was done quickly and thoroughly with no hard sales pressure for additional unwanted service items. Thanks Carolyn!
Greg Angstrom
Nov 18, 2020
5
I went in for a routine service and a computer system (transmission) upgrade. While I was there It was recommended that I get the 50K service. Since I had a loaner car, it seemed like the thing to do. Everything was explained to me before, during, and after the service. There were no shocks or unexpected expenses. It total the service rep was outstanding and I would continue to get my MDX serviced here.
Prudence Davis
Nov 18, 2020
5
My experience at AutoNation ACURA North Orlando was very good. Sales associate David Shields is very knowledgeable about the Product he's sealing ,as well as the features and benefits off the car, we was very please to have him as our salesman.
Guariemas Benjamin
Nov 17, 2020
5
I love this Acura location...they are always professional, clean and fast. Jeff is my service rep and he covers everything. My car rides so smoothly...I love my Acura!
Cindy Fenty
Nov 17, 2020
5
Excellent service for my RDX maintenance appointment. Very friendly and communicative advisor.
Teresa Rosado Velez
Nov 17, 2020
5
Good service.
Cin Kap
Nov 16, 2020
5
I like the way I was treated
Ed Marcano
Nov 16, 2020
5
I was disappointed that the dealership does not use Amsoil, but the service was wonderful, I had a comfortable space to wait for it and the service was done in less time than estimated.
Colleen Cipoletta
Nov 16, 2020
5
Más que agradecida tremenda experiencia un servicio de calidad un ambiente muy agradable el sr.castro nos brindó un servicio de total calidad y hoy estamos disfrutando de nuestro nuevo auto gracias y bendiciones
Maria Lopez
Nov 15, 2020
5
Great and efficient service !
Sabrina Ramos-Cotto
Nov 14, 2020
5
Amazing customer service, everyone is always so attentive to my car needs. I have zero complaints.
Nicole Lopez
Nov 12, 2020
5
11/11/2020 I just leased my second car from AutoNation Acura North and I have to say this team is AMAZING! I am so impressed once again. Paul is your guy! I wish I could give him 10 stars. Do not hesitate to use this team! 2018 Paul was nothing less than amazing. He put in so much effort in getting me into a car/ lease that was ideal for MY needs. If you are looking for someone who is very straight forward, he's your guy
Jessica Ulloa
Nov 11, 2020
5
I just leased my second car from AutoNation Acura North and I have to say this team is AMAZING! I am so impressed once again. Paul is your guy! I wish I could give him 10 stars. Do not hesitate to use this team!
Jessica Ulloa
Nov 11, 2020
5
Quick friendly and reliable dealership...
J.R.
Nov 10, 2020
5
Esta es mi segunda experiencia con Autonation Acura North Orlando. Siempre profesional , atentos y cooperativos. Tengo que agradecer especialmente a Ashlmynette Matos que realizo con nosotros su primera venta, Excelente y profesional, te deseo muchos exitos. Gracias a todos.
Dennis Hernandez
Nov 10, 2020
5
Excellent and timely service. Impressed with the supporting staff and their help.
Lakshmi Vanukuru
Nov 10, 2020
5
Buena experiencia, muy buen servicio al cliente, el vendedor Luis nos ayudó en nuestra compra de la MDX y nos mostró todas sus funciones. Muy contentos con el trato que nos dieron y el servició profecional de Luis. Gracias 👍 Good experience, very good customer service, the salesman Luis helped us in our purchase of the MDX and showed us all its functions. Very happy with the treatment they gave us and Luis's professional service. Thanks 👍
Luis Comas
Nov 7, 2020
5
This is my second MDX and I couldn’t be more happy. Michael Thomas was awesome and also Mackenzie with wrapping up my beautiful red a-spec. I highly recommend them for sales and service.
Gator Horse Trailers
Nov 7, 2020
5
The staff were very pleasant and made you feel that they were pleased to have your business. Service representative listened to my issues, explained what would be done and I would be contacted for any additional issues found and costs. Very clean facility. Kept updated. Received vehicle when promised. Very pleasant service experience. Would recommend to friends and family.
Fred Waller
Nov 7, 2020
5
My service tech was Carolyn. She handled everything beautifully from start to finish.
Kmbloom22
Nov 6, 2020
5
Excellent Service Manager, kept me informed on progress and results. No surprises. Also Tech Savy salesman helped me regain Apple Carplay on my vehicle.
Robert Renuart
Nov 4, 2020
5
excellent experience---service was beyond my expectations
larry wiseman
Nov 3, 2020
5
Many thanks to Julianna in the Service Department. She was so efficient and she took great care of me and my car! Very grateful for such great service.
Gina Striby
Nov 3, 2020
5
Excellent oil change - handled professionally and efficiently
Eric Rosenbaum
Nov 3, 2020
5
I had a very pleasant experience buying a used car here. They can be a tad overbearing with the dealer sold service and warranty packages, but that didn’t sour me on the entire experience. Jake was extremely helpful and forthright, and absolutely went above and beyond to make sure I was satisfied as a customer. I’d recommend him to anyone looking to buy a car.
Daniel Orr
Nov 3, 2020
5
With my 4th Acura lease, I had service B1 at the dealership and was very satisfied with my service representative, Hope, and with help from Jake in the sales department on questions I had regarding my new TLX. He let me drive the car while he served as a passenger to go over the car's features like cruise control and Sirius settings. This is a great dealership and I am comfortable with everything about it!
Connie Mcdonald
Nov 3, 2020
5
Greeted on arrival. Staff were pleasant, explained what needed to be done, how much it would cost and when the car would be ready. Was a pleasant experience. Will keep bringing my Acura here for service.
Happy Customer
Nov 2, 2020
5
For a Saturday afternoon I expected to be there for hours but it turned out to be a quick fix, bulb removed and a new one installed. If I was there 30 minutes that would be a lot since they also washed my car.
Carmencita
Nov 2, 2020
5
Things ran so smoothly. I felt I was great hands. I was clearly given information about the work being done . The waiting area was very comfortable. The work finished within the estimated time, including the car wash. I felt pampered.
Melanie Hill
Oct 31, 2020
5
Lee handled my service great. He took care of all details.
Del Story
Oct 30, 2020
5
Great service and Carolyn Roy is the best.
Dale Sheffield
Oct 29, 2020
5
Victor and Hope were great!! They took good care of me while getting my car serviced. Victor was thorough and explained everything about the repairs needed. Hope made sure I had transportation to get to where I needed to go. It was seamless!! My experience at this dealership has always been great, which is why I purchased my car there.
Y Spain
Oct 28, 2020
5
Joshua Parazine worked out a great deal for me. He was very patient and easy to work with. If you are about to lease/buy an Acura, you should definitely contact Joshua.
Michelle Atack
Oct 27, 2020
5
They had the best price and Mike Thomas made the whole experience easy. Highly recommend
Bill Glennie
Oct 27, 2020
5
Great service. Performed routine maintenance and found issue with fluid levels, tires, brakes and alignment. Needed to keep the car overnight and provided a free loaner.
Mark Willoughby
Oct 26, 2020
5
Excellent service department!!
Tiffany Lavall
Oct 24, 2020
5
Our experience at this dealership was outstanding. They met our needs in every way. Would highly recommend.
Melissa Lewis
Oct 24, 2020
5
Very professional, friendly and timely! Thank you!
Dianna Manos
Oct 24, 2020
5
Bought a 2016 Acura TLX from Q who was great and answered all my questions and Ramy in the financial department who was great and friendly. Last Lee in the service department who was extremely attentive and nice. Thank you all! Very much, 11 stars if I could give! Thank you, thank you!
Brianna Fox
Oct 23, 2020
5
Outstanding service from beginning to end. Everything was carefuly explained and the treatment was by far the best I've ever experienced at a dealership.
Angel Delgado
Oct 23, 2020
5
Service Advisor - Carolyn is alway helpful and the tech did a good job
Rosemarie Mayer
Oct 23, 2020
5
I very much appreciate the service the rep Hope was so helpful and nice. You have a life time customer!
Sheruna Martin
Oct 22, 2020
5
Friendly environment. Very clean and welcoming! Always have worked with Lee and his great. Takes care of us from A to Z. Thanks Lee 😊
Sheila Ortiz
Oct 22, 2020
5
Wonderful service and care was taken to keep me safe. Thanks.
Ann Rorabaugh
Oct 22, 2020
5
I had an excellent experience purchasing my Acura RDX at Acura North Orlando. My Sales Representative, Castro was extremely knowledgeable and helpful throughout the process. I would highly recommend him and the dealership.
Ashley Morton
Oct 21, 2020
5
Luis - salemsn - at Auto Nation in Sanford gave us excellent service in fulfilling our auto decision purchase. Knowledgeable,(in particulat with the brand new TLX Advance modek) professional, helpful, and very personable.
Frank Meuschke
Oct 20, 2020
5
Easy to make appointment, they greet you quickly on arrival, and make complete service quick and efficiently. Always friendly and a complete report given......car returned in a timely manner, nice and clean. Thank you for taking care of my car!
Dell Kresge
Oct 19, 2020
5
Courteous, safe, professional service. I'm made to feel important.
Lee Zechiel
Oct 19, 2020
5
My service advisor was very helpful, keeping me updated on progress and very business like.
James Ross
Oct 19, 2020
5
Caroline (my advisor) was very helpful as she was able to accommodate me that morning with my request. All recommended tasks was discussed with me before proceeding and based on our conversations, I can clearly state Caroline and this dealership are sincere in their operations and will always go back to them if needed.
Uma Omosebi
Oct 18, 2020
5
Handle my unusual electronic problem very professionally.
Douglas Hallahan
Oct 18, 2020
5
Friendly, efficient, professional
Robert Andes
Oct 17, 2020
5
Always helpful and considerate.
Jennifer Flores
Oct 16, 2020
5
Very professional atmosphere. I was very satisfied with the service, and while I waited I enjoyed a delicious cup of coffee. Good job A N Acura 👏🏾👏🏾👏🏾
Glen Clarke
Oct 16, 2020
5
It didn't take long for my car to be finished.
Nekeisha Stafford
Oct 14, 2020
5
During this Covid 19 time (and being vulnerable to Covid), we did not want to go to a dealership and have additional exposure. We knew what we wanted in a vehicle, Auto Nation Honda had it on the lot, they delivered it, we did the paperwork, and the deal was done. So very easy and much appreciated. The guys we dealt with did their jobs with professionalism and courtesy.
Nancy Moody
Oct 14, 2020
5
Excellent service
Glen Winter
Oct 13, 2020
5
The most patient, understanding, professional & sensitive personnel. Castro made it okay and went above and beyond the norm to make things work for me. I am grateful and thankful.
Kay Ray
Oct 12, 2020
5
Acura North Orlando have demonstrated a customer first professional attitude while servicing my cars over the last 10 years. Their estimates are accurate, service complete and always on time. Even the most minor problems are treated as a priority. I’ll continue to use and recommend the service department.
John Schlott
Oct 12, 2020
5
Great service, and accomodating.
Carlos R Torres
Oct 12, 2020
5
THE SERVICE HERE HAS ALWAYS BEEN GREAT !!!! I HAVE NEVER HAD ANY COMPLAINT'S OR CONCERNS. THE SERVICE ADVISORS ARE VERY HELPFUL. AND VERY HONEST PEOPLE. THIS IS ONE OF THE REASONS I HAVE BEEN A PROUD ACURA OWNER SINCE 1992. IV'E PURCHASED 3 NEW VEHICLES OVER THE PAST 20 YEARS OR BETTER!!!!! FROM THIS NORTH ORLANDO DEALERSHIP!!!
BRIAN HOLT
Oct 12, 2020
5
There was no delay and my service representative handled my every need.
Popasan
Oct 12, 2020
5
Great service and knowledgeable service and staff and courteous and pleasant
Mary Cragar
Oct 12, 2020
5
Carolyn was great. It?s hard finding good service in Florida (in any industry). I was a bit apprehensive about dealing with AutoNation service as my previous experience was with their sales department; an experience that was anything but positive. However, Carolyn?s authenticity was very disarming. I will absolutely return for service.
Joshua F
Oct 12, 2020
5
I was greeted with a small absolute great service clean facility and I love the fact that if you want to wait around for your car to be finished with service they have offer hot cold beverages and some light snacks along with movies and TV and an area for your children to play wonderful place with recommended it to anyone
Roberta Pimentel
Oct 8, 2020
5
AN Acura-Sanford is excellent! Our Advisor; Jeff, and Manager Victor, are always polite, and knowledgeable. Both our MDX's are running smooth & strong! Thank You Pam
Pam Volkman
Oct 7, 2020
5
When I purchased my Acura MDX from AutoNation Acura I received the best customer service from the sales representative Q and service advisor Hope. Q was helpful in making sure my sales experience was great and Hope is always pleasant, knowledgeable and friendly when I go to the dealership for services. Today Hope made me feel confident about my decision to purchase my Acura. Thank you AutoNation Acura for being on top and never lacking
Ina Brathwaite
Oct 6, 2020
5
I purchased a car here a couple of months ago. The employees are extremely helpful and I got a great deal on my Acura. I love it!!
Abram Laureano
Oct 6, 2020
5
beautiful dealership
Jeremy Lloyd
Oct 2, 2020
5
Cleaned twice daily
Joe Bondi
Sep 29, 2020
5
Great experience at Acura North Orlando!
Brittany Holtz
Sep 25, 2020
5
My service advisor Hope was very helpful and very kind. Thank you for the great experience!
Sarah Hilton
Sep 22, 2020
5
My problem was taken care of in a timely manner and the Services person was able to answer my questions
Claire Andognini
Sep 22, 2020
5
Mike Thomas was our sales guy! He went above and beyond! I love my new baby! Thank you so much, Mike!
Amanda Richardson
Sep 18, 2020
5
I came in without and appointment due to a loud noise when I applied my brakes. The problem was diagnosed and fixed in about an hour. I had an outstanding Service Consultant, Carolyn Roy.
Fred Streetman
Sep 17, 2020
5
Took my Acura Tlx in for service at AutoNation Acura North Orlando and as usual the service was exceptional! Jeffery Morton is always my advisor and took care of me just as he always does. In the days of covid nothing seems normal but my experience was great. They had seats socially distanced so waiting wasn't a problem and I felt comfortable the entire time!
Amy0305
Sep 17, 2020
5
Jeff Morton in service and GM Rob Breedlove went to great lengths to support the 60k service of my 2018 Honda Civic. They reviewed all required and recommended services for the Civic, providing their expertise. It makes me feel safe to have AutoNation Acura service my car.
Chris Miller
Sep 17, 2020
5
Excellent service, flexibility, expeditiousness and courteous. Highly recommend. Hope is very efficient and kind. Congrats and keep it up
Arsenio Pagliarini Jr.
Sep 16, 2020
5
My lady was super helpful, very welcoming and prompt
Carol Brady
Sep 14, 2020
5
I was driving to work and notice a noise coming from my tire and I parked to see a screw on my tire which I had recently purchased at Autonation Acura. Took the chance called and requested an appointment and drove to the dealership. I was grateful for the willingness to give me the appointment that same morning before going to the office.
R. Ramirez
Sep 11, 2020
5
Thanks to Carolyn for taking care of my service. The initial visit was related to a dead battery, but Carolyn was able to get a full vehicle inspection and take care of the "little things" that had had been neglected during this time of isolation that resulted in under use of my car. All was completed in a couple of hours and she kept me informed of all the progress.
Geoffrey Sullivan
Sep 11, 2020
5
Great experience all around. Very Happy with my MDX A spec with Technology package. Great customer service experience.
JLR
Sep 8, 2020
5
20-Service department at Acura is the BEST!!!! 2019-just bought Acura TLX from Jeff Makowski and he gave me a great buying experience. This is my 2nd vehicle from Acura Autonation. I am highly recommending this dealership and Jeff. Thank you for your time and for giving me such a great experience! Angelica Medel 👍🏼😊
Angelica Medel
Sep 7, 2020
5
Purchasing a car from this dealership, was hands down the most effortless, non- pressured experience we have ever experienced ! From the moment my husband contacted the Saies Manager Mike Thomas , to the young lady MacKenzie , that showed us the car it was a a wonderful experience!! MacKenzie educated me on every single button and devices in the car! She was very professional knowledgeable ! This made us feel very comfortable and at ease during her presentation!! Looking forward to working with these people and this Dealership again! Thank- you for making purchasing a car a pleasurable experience !! Sincerely, The Sharpes
Dawn Forbes Sharpe
Sep 3, 2020
5
Good experience with Hope Allen as our service consultant. She was very knowledgeable and attentive to our needs. She suggested service on items that would be coming up and gave us several quotes on tires that will be needing replaced soon.
Robert Speaks
Sep 2, 2020
1
Person that greeted me on arrival - no mask Person at the service counter inside - mask hanging from her ear until she noticed me standing there, then she put it on Service tech that worked up the invoice - mask down below his nose 2 other service techs that walked by as I was paying at service tech's desk - masks down on their chins Person that drove my car around to the service bay - no mask 2 people sitting in the lobby talking loudly on their cell phones in front of employees - masks on their laps
Brian Gangawer
Sep 2, 2020
5
Excellent experience. Timely intake and outtake. Good communication. Kind and accommodating people.
James Pratt
Aug 31, 2020
5
Awesome people that work there..
Ron And Karen Mink
Aug 26, 2020
5
Service attendant Lee was very nice and attentive.
Teresa Thompson
Aug 26, 2020
5
I’ve had my Acura MDX FOR 12 years and I just took it in for an oil change. I also had it completely inspected and asked for an appraised value because, unfortunately, it’s time for a new car. Hope was my service technician and she was so awesome to work with. She was very friendly and knowledgeable and helpful and she told me what great condition my car was in for its age. The reason for that is I take it into Acura for service regularly and they are always such a pleasure to work with. On top of that, I received a very fair appraised value from MacKenzie in the used car sales dept. She was awesome to work with as well and they will honor the appraised value whether I buy another car from them or not. I love my car and hate to have to give it up, but I couldn’t ask for a better car or a better dealership or a better experience!
Natalie Diaz
Aug 24, 2020
5
Very Friendly service all the time.
Elizabeth Baez
Aug 24, 2020
5
Very satisfied buyer of a used car and very satisfied with the repair services.
Jules Silver
Aug 24, 2020
5
Went to get my car checked out to check the transmission and speaker issue. Hope, my advisor, was super helpful and friendly. Kept me informed and made the experience painless.
Alex Lopez
Aug 19, 2020
5
The Auto Nation Acura team is the best. I especially appreciate my service agent, Lee. He ensures you clearly understand the maintenance requirements and any alternatives. Once again, Lee and service department stepped up to repair our Acura MDX. I buy Acura's because of the quality of their vehicles, but more important the service after the sale. Great Job!
Andrew Sipka
Aug 18, 2020
5
This was my first visit to AutoNation Acura North Orlando. I chose to go there because my web research shown they had the various models of the car that I was interested in comparing on their lot. I appreciated their no pressure to buy approach without haggling. They were knowledgeable about their product and helped suggested an Acura loyalty program that I was unaware of, which saved me additional money.
Michael Katz
Aug 17, 2020
5
Timely and Pieasant. Everyone followed Health Guidelines regarding COVID 19, made my wait comfortable.
Barbara Bing
Aug 17, 2020
5
The following is an honest assessment of my experience with my Acura dealership. I scheduled my car's service online and the process was very easy. Upon arrival at the dealership , I was promptly greeted by a courteous and friendly staff member, who invited me to take a seat in the waiting area, which is nice but it could use new and updated furniture. I was then greeted by Carolyn, a service associate, and she explained some things regarding the services they were going to provide my car with. She was friendly, personable and professional, and stayed in touch with me all the way through the process. I had requested a ride to my workplace and I was driven there promptly, but the SUV they took me in needed some cleaning. Someone with allergies would have a hard time riding in that vehicle for a longer ride than mine . My car was serviced in a reasonable amount of time, washed, and vacuumed on the inside. A quick wiping of the dashboard would have been appreciated but it's absence did not detract much from an overall positive experience. Thank you!
Miguel Gonzalez
Aug 13, 2020
5
Castro was our sales person. he took the time to listen to our reasons for getting a new car and what we needed to be able to make the purchase. I highly recommend Castro and AutoNation Acura North Orlando
Paul Haigh
Aug 12, 2020
5
Very good experience. Service was completed even faster than I expected.
Igor Aistov
Aug 10, 2020
5
Great service as usual at AutoNation.
John Snyder
Aug 6, 2020
5
Love this Acura dealership, everybody is so helpful and kind. If they had the car I was looking for in stock I definitely would have purchased from this dealership. Mackenzie was so enjoyable to work with, she really knows every inch about the cars, inside and out. She is extremely thorough with her customers to make sure they know everything about the car and no question goes unanswered. She is a great asset to have at AutoNation Acura!
Lauren
Aug 5, 2020
5
An unscheduled stop at this Acura dealer due to an engine check light with check transmission light with flashing D in the shift indicator (2008 MDX). They promptly processed my car in. Although a diagnosis cannot be made until the next day we were politely and efficiently handled. I've had another excellent service experience here. At least so far.
Robert Litwinski
Aug 4, 2020
5
Service was prompt as scheduled. Facility is clean and practice social distancing. Technicians were informative.
Tran Huynh
Aug 3, 2020
5
Great experience , great service and will be back
Mylene Kalinich
Aug 2, 2020
5
I had a great experience turning in my old TLX and leasing a new TLX. The negotiation process was relatively easy, and I received an excellent deal. The best part is that they came to my house to deliver the new car and take the old car away, letting me avoid a trip to the dealer. Big thanks to my salesman, Goering Castro, the General Manager, Rob Breedlove, and the Finance Manager, Michael Marcinowski, for making this the easiest and most satisfying car buying experience I have ever had.
Ron Schirtzer
Jul 31, 2020
5
Really good service. The services advisor Jeffrey did a great job in helping me with the maintenance Warranty..
Jairon Fortuna
Jul 31, 2020
5
I recently had my oil changed completed at AutoNation Acura North Orlando. My service advisor, Lee, was professional and kept me in the loop as I waited two hours. They finished just in time for me to catch all the evening thunderstorms all the way home. Outside of the long wait, I would highly recommend this crew. My TLX looked great and I know the team was thorough!
Ashley Wheeler
Jul 31, 2020
5
Fast, friendly, service! You can tell they value their customers. They have the best service department I?ve ever dealt with.
Donna Havill
Jul 31, 2020
5
As always, very good, prompt, professional service
Walter Frey
Jul 29, 2020
5
My service person was Lee Chrestman, he was very nice and polite. I well ask for him the next time I go there. Nice to work with such a polite person.
Sharon Petro
Jul 24, 2020
5
All the outside staff and techs were very nice and helpful. Inside staff not as friendly, very few smiles or "hellos" from people working inside the building.
Phillip Bumgarner
Jul 24, 2020
5
Julianna, my service advisor was very courteous and kept me informed of the progress as they performed the work on my car. She also answered my question as to how the RDX oil life monitor works. I would definitely request her next time my car needs service. AutoNation Acura in Sanford, FL is a great place to do business! Jim D
Jim and Pam Dunlop
Jul 24, 2020
5
Juilianna is a fantastic Servuce Advisor. Professional, no nonsense approach and trustworthy. Thanks for a great experience.
Mary Schafer
Jul 22, 2020
5
As usual my appointment with Acura service was excellent. My service advisor, Julianna Pagan was sell informed , accurate and very professional. My technician, Dennis D Onofrio advised me correctly and did exactly what I asked to be done. Will definitely be back to this dealership for service.
Don Bence
Jul 22, 2020
5
My service appointment was excellent as usual. My advisor , Julianna Pagan was professional and knowledgeable about my vehicle. My technician Dennis D Onofrio knows my vehicle well and as usual did exactly what I asked for. i will definitely be taking my MDX back to this dealership for service.
Don Bence
Jul 22, 2020
5
I have been a client of this dealership for 24 years and rate them very highly. I have owned an Acura RL, a TLX and now that I am retired, an ILX which meets my needs perfectly. My recent visit was about an oil change and tire rotation. The service rep was very competent and professional. The service came along with a guarantee that if it took longer than 45 minutes, it would be free. It did end up taking a bit over an hour and since this dealership always has stood behind their commitments, no payment was required. This is but an example of why I have remained a loyal customer over the years.
John Simes
Jul 16, 2020
5
My 1st sevice for ny 2020 TLX was super smooth and quick. Hope my service rep was very thorough and efficient
Kathleen Leckich
Jul 15, 2020
5
Absolutely fantastic service. exceeded my expectations. I woke up last week to find that all four tires were stolen off of my TLX Aspec right outside the front door of my house. My first call was to auto nation acura to seek assistance in what I should do, and they walked me through the whole process. very kind and helpful on the phone. They then went out of their way to get me the tires ASAP and also install them for me. Within 24 hours, I had new tires on my car with minimal effort on my end. Extremely impressed with the management team over there. Jeff, in particular, was extremely helpful and professional. They have secured my business moving forward and I'll be referring friends and family to them in the future.
Shane Drahos
Jul 13, 2020
5
I had a great experience at Acura North in Orlando with my TSX. Lee in Service was excellent and communicated well throughout the process; which was smooth. I will return when I need service again!
Garland Gould
Jul 13, 2020
5
Nice staff, no pressure.
Barry Switzer
Jul 12, 2020
5
Thank you for the great service Lee in Sanford Florida!
Ron Abramson
Jul 10, 2020
5
I love the personalized service I get! It was short notice and they were so accommodating. Mr. Christmas took good care of my car and me! When they didn?t have what they needed they gave me a loaner car until mine was fixed!
Marla Dann
Jul 9, 2020
5
Very nice dealership, from top to bottom. Having my car serviced there is always easy and pleasurable. My advisor , Carolyn, is wonderful. I highly recommend this dealership.
Evelyn Small-West
Jul 8, 2020
5
Everyone that works there is friendly, and great to work with. Service is fast with plenty of comfortable places to wait.
Cheri Hardee Pascarella
Jul 8, 2020
5
Everyone is very friendly. Service is fast, and plenty of comfortable places to wait.
Cheri Pascarella
Jul 7, 2020
5
Great experience. Excellent communications. Great staff.
Mike Tenney
Jul 6, 2020
5
Professional, true to word, friendliness!
Pamela Malloy
Jul 3, 2020
5
Mike Thomas was great to work with and they had a vehicle color I was pleased with.
Sally Timmons
Jul 1, 2020
5
Always courtious, efficient and helpfull.
C Esser
Jun 30, 2020
5
Excellent service department !! Courteous and very thorough !!
Lorraine Hernandez
Jun 29, 2020
5
I was noticing a little jerking while my car was accelerating so I called my local AutoNation Acura North Orlando service department and made an appointment to drop my car off yesterday. From the first moment of pulling up until picking my car up I received excellent service from Carolyn and the service manager. I received a call as soon as my car was fixed. Each and every person was attentive and polite. My car runs like a dream now and I am so happy I called Autonation Acura North Orlando.
Sandy Allen
Jun 26, 2020
5
The service was excellent
Ana Ferrer
Jun 26, 2020
5
Greeted immediately by name and escorted to very comfortable waiting area. Car washed as part of the service.
Frank Marro
Jun 25, 2020
5
Quick efficient service and very friendly and knowledgeable.
Maryjo Antalek
Jun 22, 2020
5
My experience at AutoNation Acura was wonderful! Mackenzie did such an amazing job getting me in a car I absolutely love!! This is my first Acura and I’m hooked!
Christie Clark
Jun 22, 2020
5
Excellent service, professional results.
Ron Rabaut
Jun 9, 2020
5
Great customer service, Jake answered all of our questions and went above and beyond to make us happy and get us exactly what we wanted. Jake is very knowledgeable of the product and was very patient while explaining all the features of the car even thought it was after hours. We ended up buying Acura RDX and couldn't be more happy with the purchase. Thank you!
Ekaterina Dandykina
Jun 9, 2020
5
Excellent Service and wonderful Costumer Services
Juan Carlos Perozo
Jun 8, 2020
5
No matter the work I get done they always do a great job
Loli Castaneda
Jun 8, 2020
5
Had a great experience trying to buy an Accura from Josh Parazine from out of town over the phone , got it all taken care of over the phone and they delivered the car to me on time in perfect condition the day of my arrival. Went over and above to help me make the purchase very easy and quick , and the Accura rdx is best of class in my opinion. The experience at Auto Nation represents the car well!
Robert Vanhoose
Jun 8, 2020
5
Julianna did a great job of explaining what needed to be done and got it done on time and for the price she quoted.
Richard Hissam
Jun 8, 2020
5
Fettah was professional,helpful, and awesome. Best experience I had ever! Thank you.
R Kohring
Jun 5, 2020
5
Top notch in customer service!!!!
Lana Salvino
Jun 5, 2020
5
The Service department at AN Sanford will go out of their way to make sure you get the service and help you need with almost anything. The service is thorough, prompt and professional. Carolyn is an excellent and knowledgeable advisor. I will continue to take my Acura there for as long as I own it and will probably get another one there.
Robert Maybury
Jun 5, 2020
5
5 Star Treatment EVERYTIME! Consitency is key and AutoNation Acura N. Orlando delivers everytime without missing a beat. I've been taking my cars there for over 10 years and wouldn't think of going anywhere else for service. If you are looking for top-quality service, I highly recommend Acura of North Orlando.
Mike White
Jun 2, 2020
5
Service on my vehicle was done fast with care. The service representative was very knowledgeable and understanding
Sai Varma
Jun 2, 2020
5
Service department was very professional and informative, as was Carolyn, the service advisor. I was given a multi-point inspection report for the services rendered.
123DCS13
Jun 1, 2020
5
Very nice, very friendly !
Denise Lindsey
May 29, 2020
5
Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!
Carmine Iannone
May 28, 2020
5
Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!
Carmine Iannone
May 28, 2020
5
Great service.
margaret pas
May 25, 2020
5
Fast, courteous service.
Jaki Davis
May 20, 2020
5
Great experience at this dealer. Drove from Tampa to buy car because Crown Acura in Clearwater "couldn't help". Meanwhile same day walked out with a better car and payment than I was asking at Crown. Good team at AutoNation Acura orlando special shout to Josue Gutierrez who went above and beyond to get this done without a trip to the dealer prior.
Erik Rodriguez
May 20, 2020
5
Great service. Quick and explained everything.......
Robert Schellenberg
May 19, 2020
5
Wonderful experience. Great customer service with a caring attitude.
James Blong
May 11, 2020
5
I have been coming to AutoNation North since 2004, and there is a reason for that-exemplary customer service. I feel confident and at ease knowing that they will take great care of my car and me! Hope, their accelerated service advisor, is incredible. Kudos to her outstanding service each and every time I pull up. Keep up the great work!
Mark Kaminski
May 7, 2020
5
Went in for service during ?The Pandemic?. Showroom took precautions to help us stay safe. Service was quick and the rep kept us informed throughout the process.
Philip Henry
May 4, 2020
5
Fast service, always a pleasure to have work done correctlyand efficiently.
Jeff Huie
Apr 23, 2020
5
They are amazing and very helpful! Please do yourself a favor and don?t waste your time anywhere else
Paula Lopez
Apr 22, 2020
5
Provided excellent service while trading in my 2017 MDX for a new 2020 MDX.
Janet Barnes
Apr 14, 2020
5
A recent purchase at Acura AutoNation in Sanford was handled with patient, knowledgeable salespeople. The only downside is corporate control of prices & trade-ins which could always try harder to please their customers with lower prices & trade in deals.
Frances Diane Elwer
Apr 13, 2020
5
Went in for oil change. Good quality service. Location is very clean not a long wait.
Jeffery Augustine
Apr 13, 2020
5
Thanks for the excellent service during difficult times.
Ali alauddin
Apr 10, 2020
5
I would recommend autonation acura of north orlando to purchase a new or used automobile great people all the way from purchasing to service
Aaron Yona
Apr 9, 2020
5
Great service with no pressure... Carolyn was friendly, knowledgeable, and helpful with all my concerns on this visit. Will return for future service.
John Hession
Apr 4, 2020
5
AutoNation Acura made my car buying experience a truly enjoyable experience. “Q” was a wonderful salesman and made sure the car I drove two hours to come see was available and ready for me to test drive as soon as I pulled in. Ramy was also dedicated to helping us close the deal and send me on our way in my new vehicle. I have never been more satisfied with a dealer or my new SUV!
Britta Casali
Mar 30, 2020
5
Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.
Bob Heid
Mar 26, 2020
5
Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.
Robert Heid Jr
Mar 26, 2020
5
I?m always very satisfied with the service they provide.
Gitar Khales
Mar 23, 2020
5
I was treated with respect and honesty! As a female coming in for car service, this was refreshing.
Tracy Fussell Ferrara
Mar 20, 2020
5
I took my MDX in for routine tune up. I was met in the service department immediately. They had my paperwork ready and I went to the customer waiting room. There were drinks and snacks for anyone that wanted it. My service representative kept me informed with all aspects of the visit.
Karen Jones
Mar 17, 2020
5
Always receive excellent service since punching my MDX in 2017
Lee Gibson
Mar 16, 2020
5
Great experience!Great service as always by the service adviser Macy!!
Raju
Mar 16, 2020
5
Great staff. Everyone was profession and knowledgeable. Great experience.
John Quinn
Mar 16, 2020
5
Lee and the Acura service team exceded my expectations, AGAIN. We needed our Acural MDX to attend medical appointments. The Acura team expendited the part needed and completed the fix in less than 24 yours. I buy Acura's because of the quality of the vehicles and more important for the quality of the service after the sale. Great Job!
Andrew Sipka
Mar 15, 2020
5
Great customer service and a quality product at a fair price. Enjoyed their courteous staff
Jim Rakoski
Mar 13, 2020
5
My Service advisor, Hope , was excellent!! She explained things thoroughly and clearly. She followed up with an update and an approximate time the work would be done. The repairs were done on time. I was completely satisfied. My experience with this service department has always been very positive and satisfying. I will be back.
Joan Cothern
Mar 13, 2020
5
Good greetings and service! Very accurate concerning waiting time!
Hector Matos
Mar 12, 2020
5
I appreciate how professional the staff is at Acura North. I can tell it's culture because I recently switched advisors and the service level stayed solid.
Tom McNamara
Mar 10, 2020
5
Excellent - no complaints. Service was timely and all services requested were performed.
Bruce Saylor
Mar 10, 2020
5
Un trato excelente. El vendedor Ruby muy bueno. Y el manager Josue brega contigo al 💯. No te ponen presión para comprar o para elegir. Y te ayudan al maximo. Los recomiendo.
Elie David Ortiz
Mar 7, 2020
5
Joshua was very efficient with the paperwork. He also explained in detail the features of the RDX.
Terence Hickey
Mar 4, 2020
5
I purchased a new 2020 Acura RDX recently and the staff, specifically Josh Parazine and Paul Bezmen, were great to work with. They were extremely respectful, very knowledgable, and made the stressful process of car buying fun.
Robert Goldman
Feb 29, 2020
5
This was a scheduled service appointment and it went very smoothly. I was greeted at check-in and the initial paperwork was taken care of. My service rep came to me within in minutes to review what they were going to accomplish on this visit. I had a time restraint which they noted and say it would not be a problem. Before the initial service time allotted they were finished, the car washed and all the paperwork was completed. The entire process, including working with the people, was great. They, the dealership and people, when out of their was to insure everything was done to my satisfaction. GREAT JOB by everyone.
Prudence Davis
Feb 28, 2020
5
Rubby made our purchase experience seamless. Th vehicle we wanted was not available at the time of visit. Once we knew we wanted an RDX, Rubby made sure to keep us posted when one was on its way to dealership. Exceptional professional.
Debra R
Feb 27, 2020
5
Fetta did a fantastic job working with my family. Got us a great car and did his due diligence to make sure everything was made right. Fetta was the best car salesman I’ve ever had!
Geoffrey Gaudoin
Feb 26, 2020
5
Excellent, courteous service with or without appointment.
Kathleen Green Carr
Feb 17, 2020
5
Outstanding service with loaner car! Best service I have ever received at auto repair!
Robert Rohlfing
Feb 14, 2020
5
I love AutoNation Acura North Orlando! Spiros Kopsidas is the best Service Advisor. He is so warm and transparent! He always makes sure that my car has a full comprehensive safety condition inspection?-battery, full synthetic oil change, tire rotation, brake check and tire checks all summed up with a complimentary car wash! The wait time is relatively low and is very pleasurable with complimentary beverages and snacks while watching HGTV!
Natosha Lawrence
Feb 13, 2020
5
Great service. Appoint started and finished in stated time.
Kathleen Sinn
Feb 12, 2020
5
Macy, my service rep, was very welcoming and helpful. After the service was complete, she helped me reconnect my phone to the auto.
Jerry Korf
Feb 12, 2020
1
This is why I keep cars forever...to avoid car dealers. I didn’t have a good experience purchasing or during service. I can elaborate if anyone would like to contact me, however so many issues it would take forever to list on here. Honestly I feel like because we don’t “look like” we belong at an Acura dealership and I chose to not buy a brand new car...we get treated differently. I should still be treated the same.
Kristin Curry-Glover
Feb 11, 2020
5
The service Department is wonderful! Thank you for taking good care of my Acura MDX
Cin Go Kap
Feb 10, 2020
5
Our battery died while my wife was out and about. Within an hour the car was towed to the dealership and a new battery installed sending her on her way.
Gregory Angstrom
Feb 6, 2020
5
I needed to get a battery replaced yesterday on short notice after it died. I called and brought it in immediately. Upon arriving i was met by Hope outside who assured me it would be taken care of quickly. I was back out the door in less then 30 minutes with a new battery. I’ve been going to Autonation Acura for years and this experience was the best I’ve ever had. They are normally reliable and friendly, but this was another level. Thanks to Hope!
Jeremy Parker
Feb 4, 2020
5
MY SERVICE REP Carolyn is a gem. So thorough and nice
Barbara Usher
Feb 4, 2020
5
I had a persistent air pressure problem. Thought it was cold weather. Took it to my dealer at 4pm and they repaired a small nail puncture and had it back to me in 45 mins
Gregory Fraser
Feb 3, 2020
5
I m happy with the service I got post purchasing. There was a damaged part which is now replaced for no cost becuase it was already damaged before purchasing this vehicle.
Vivek Verma
Feb 1, 2020
5
My experience here is not always pleasant. Sometimes it’s a task to get the service you deserve. However, with Jeff you always get the service you deserve. I am currently shopping for an MDX. I may possibly purchase it here but if not; I will definitely call Jeff to help service my new vehicle wherever I purchase it. Thank you Jeff....
Carlos Montanez
Jan 29, 2020
5
Great Service and Spiro is a great Service adviser!
G. Winter
Jan 29, 2020
5
easy to set up appointments, great service, friendly staff and service coupons make it a great experience
Christa Einheit
Jan 28, 2020
5
Wonderful and helpful customer service, sales, finance representatives. Appreciate your help in finding the right car for my family
Livelife
Jan 27, 2020
5
My service manager, Spiro communicates perfectly and takes great care of me each time I am in.
Bryan Quigley
Jan 27, 2020
5
Excellent service , friendly staff, and still love my car very much!
Michael Lee
Jan 23, 2020
5
Like I mentioned in the title.... Spiro is great! My 2nd time having him as my service advisor and he is fantastic! He is professional, knowledgeable, customer oriented and personable! We will definitely go back based on his service! Very pleased!
Maurice Bridge
Jan 2, 2020
5
I had an emergency repair late on a Saturday afternoon. Lee, the Service Advisor stepped up, made the repairs and sent me on my way. Lee and the Acura team made every effort to take care of my needs. I was impressed with the responsiveness and professional conduct. Lee, is the best service advisor that I have worked with.
Andrew Sipka
Jan 1, 2020
5
Excellent customer service.
Kelli Miller Dorrough
Dec 31, 2019
5
I’ve been using the service department for my 1999 TL for over 14 years because they always do a great job.
Pete Galvin
Dec 30, 2019
5
Always fast and friendly service I was able use discount coupons, sent to me via email, huge savings
Octavia Thomas
Dec 30, 2019
5
Fast, Efficient service. Appreciate the complimentary car wash too!
Matthew Chmura
Dec 30, 2019
5
I had a great New car buying process. They explained the entire process. Prompt follow up on questions during the buying process. Sales person was knowledge and friendly but not overbearing.
Samir Patel
Dec 25, 2019
5
The service was very good. It was on time. The employee took his time and gave me an explanation what my car does need. Thank You a lot!
Ana Ferrer
Dec 24, 2019
5
Searching for certified Acura with low miles. Q. Sabir was extremely helpful in assisting me and educating me about the cars unique features, reliability and extended warranty. I had peace of mine when I left with my 2017 Acura IXL. No haggle pricing below blue book and gave me great trade in value. We love Autonation because it takes the stress out of buying and this is our second purchase from autonation. We highly recommend them and their team.
Marie B
Dec 21, 2019
5
The guys @ AutoNation were fantastic - really helped me in the car buying process, so honest and upfront! Would HIGHLY recommend!
Lissa Graves
Dec 20, 2019
5
No appointment but was treated courteously. Service was explained throughly, pricing given in detail, work performed quickly & cleanly. This dealership is a breath of fresh air, truly honest and takes pride in their product and workmanship. Would highly recommend to everyone!
T C
Dec 17, 2019
5
Great routine service and the consultant kept me informed
Phillip Mccollough
Dec 17, 2019
5
Excellent service all the time. I?m on my 3rd Acura and great product with exceptional service department. Ask for Spiro.
James Schumaker
Dec 16, 2019
5
I had an awesome experience. Lee, my service manager was extremely helpful, explained everything to detail( my car needs) and went the extra mile to make me feel comfortable with my decisions. Thank you!
Zulma Rivera
Dec 7, 2019
5
We have purchased several Acura’s from this location. You can’t go wrong - they always take good care of us!!
Robin Hipps
Dec 6, 2019
5
She was very nice and explain the service of the car to me. Kept me informed on what was going on with the car.
Roger Olson/Ruth Olson
Dec 6, 2019
5
Great buying experience with Josh! He is great to work with, very responsive, helpful and goes out of his way to help. The service department is great too. I highly recommend.
Mary DeMatteo Martello
Dec 2, 2019
5
I have been going to this dealership for over 10 years and everyone there is courteous and helpful never pushy . They check the vehicle and recommend service that may be needed or what can be done later. Very professional
John Mitchell
Dec 2, 2019
5
Spiro always rocks. Calls me when done. Always timely. Great communication. Provides loaners when able almost always.
James Roffman
Nov 27, 2019
5
Hope is amazing. She is great at communicating and made my experience a pleasure.
Max Crites
Nov 25, 2019
5
Spirits did a great job, from start to finish! He was friendly, efficient, and timely.
Eric Rosenbaum
Nov 22, 2019
5
Great quality service and customer care. I have been going to Auto Nation for a couple of years, and have been very satisfied with their quality and customer service, and I will recommend this dealership to friends and family. What a Great job guys keep it up.
Tony owji
Nov 21, 2019
5
On time and provided complete service promptly. No issues with car. Was kept aware of progress.
Michael Miller
Nov 18, 2019
5
Excellent Customer Services, great communication, Great services
Juan Perozo
Nov 18, 2019
5
Was in and out in 1 hour. MY service consultant, Jeff Morton is outstanding. A huge asset to the Auto Nation team..
Bruce Neal
Nov 18, 2019
5
As always the personnel were very courteous and helpful, attention to car detail is thorough .
James Ross
Nov 15, 2019
5
I was having a subtle transmission issue. Spiros recognized the issue as one for which Acura had issued a service bulletin and the repairs were made under warranty - after the warranty has expired.
A.
Nov 15, 2019
5
Josh in Sales was amazing and Ramy with finance was so helpful and made this process seamless.
Kristen Woodruff
Nov 13, 2019
5
The Auto Nation team at Auto Nation Sanford Fl goes above and beyond to make sure you have an excellent experience. A team member always greets you upon arrival with a friendly, sincere smile. Great job!
Kevin Small
Nov 13, 2019
5
aim to please and make a sale.
Sheila Margulis Berloff
Nov 12, 2019
5
This was a very pleasant experience. Our Service Advisor was very helpful, and we are very appreciative of the way our service visit went. Thank you for this excellent service.
Thomas Barrett
Nov 12, 2019
5
My service rep, Lee, was very attentive and really helped with the whole process. I really enjoy doing business with a company that gives excellent customer service and I'm glad to be back with Acura, AutoNation.
Rhonda Schell
Nov 12, 2019
5
Excellent service and communication by our advisor, Lee, and needed maintenance was performed on time as promised.
John Davis
Nov 12, 2019
5
Dealership waiting area is small but other than that good experience.
Brittany Dukes
Nov 12, 2019
5
The service Department is wonderful! Thank you for taking good care of my Acura.
Debi McNabb
Nov 11, 2019
5
My service manager was super
Nancy Pelser-Borowicz
Nov 9, 2019
5
Brought my 2004 TSX in for 85K check up. I would buy another Acura because of the great service I have received through the years.
Joann Campo
Nov 8, 2019
5
Great staff. Hope was very knowledgeable and helpful.
Michael McClure
Nov 7, 2019
5
Very comfortable waiting area during car service. WiFi, snacks, comfy chairs
Kelly Barkhau
Nov 5, 2019
5
Excellent Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Curetha Holmes
Nov 5, 2019
5
Great Service with Knowledgeable staff!
David Moon
Nov 4, 2019
5
Our service rep was very helpful and polite.
Hackdaddy
Nov 4, 2019
5
Auto Nation Acura of Sanford is always a pleasant service experience. Quick. Informative. Reasonable prices.
Stuart Farb
Oct 30, 2019
5
My service advisor Spiro always gives me excellent customer service! He carefully explains everything that needs to be done and why. He also is very knowledgeable and can give detailed information on the inner workings of the engine which is very helpful to me! I feel like the team at Sanford Acura really cares about my car and continuing to earn my business!
Karen Leibin Thornburgh
Oct 24, 2019
5
Just purchased a truck at your dealership.Matt K did an outstanding job putting me in the right vehicle at the best price. Could not have been more satisfied with the buying process.
Scott Kramer
Oct 19, 2019
5
Wonderful experience, service advisor was excellent.
Jeff Huie
Oct 15, 2019
5
Car buying was actually enjoyable. The salesman Michael, the sales manager, the finance dept, and everyone else that helped us were all very friendly. Everyone seemed happy and in a good mood. I would definitely recommend the dealership to others.
Cheri P
Oct 15, 2019
5
They were organized and quick. They made the process very easy and pleasant.
James Pratt
Oct 14, 2019
5
This was one of the best sales experiences ever buying a new vehicle. Joshua Parazine the Autonation sales representative was exceptionally responsive. Due to my long distance from the dealership simple negotiations were by email. I immediately knew that I was at the right place because of the favorable MSRP discounts Josh advised. A final sale price was agreed by email and also telephone. Vehicle pickup was scheduled for early October. The extremely pleasant experience continued and other incentives were explained by Josh when purchasing an Autonation vehicle. At no time was there any typical ‘car salesman’ pressure applied by Josh. The least palatable part of the dealership experience came during completing the sale in a side office. After returning home with time now to review all 27 signed contract pages (mostly front and back) there may have been a slightly different outcome. I may or may not need all agreed to items. My bottom line is that Autonation is indeed the way to go when purchasing a new vehicle. The salesmen, in this case Josh, was specially knowledgeable and highly qualified to work on their behalf. I believe this was my best ever new car purchase experienced when dealing with new car salesmen. Josh was outstanding in all aspects of the new car sale.
Peter Haverty
Oct 9, 2019
5
Fast service. Friendly service staff. Don?t pressure you into any unnecessarily needed services.
Elizabeth M
Oct 7, 2019
5
Great services . Knowledgeable technician . Thank you for your services!
Dilipkumar Patel
Oct 2, 2019
5
I have been going to AutoNation Acura North Orlando for several years now and always have a great experience.
Erin Turner Rivas
Sep 30, 2019
5
Mike Thomas was very easy to work with and made the promised requirements happen. He even sent me a picture of the car as it was being unloaded off the truck.
Debra Walker
Sep 30, 2019
5
My service representative Spiro was very informative and did not try to sell me services that my car did not need at this time I will go back to him again for the excellent service he provided me.
Anthony Consalvo
Sep 30, 2019
5
I do recommended Excellent customer service on point when it has to do with Service for my car. Also I definitely recommend if you would like to purchase an Acura we absolutely love this dealership thank you for everything
Escape Cruising Becky Saez
Sep 25, 2019
5
We had a great experience I brought my car for service on point excellent Customer service
Ada Saez
Sep 25, 2019
5
I want to thank AutoNation Acura North Orlando (especially Spiro & the mechanic technician team) for continued excellent service for my 2004 Acura TL which I purchased from them & still drives like new. They are very pro-active in helping to identify & resolve problems with my car before the problem becomes bad & more expensive to repair/fix. It's hard to believe that I still love driving my 15 year old car & it's all due to Spiro & the mechanic technician team. Thank You
George Parker
Sep 23, 2019
5
For repairs done right, in a friendly and clean surroundings, please visit AutoNation Acura North Orlando
Glen Clarke
Sep 17, 2019
5
The service department is Great. I have been working with Spiros as my service advisor for several years for our 2012 Acura TL. It just turned 100,000 miles. Great car and great service from Spiros
Kim John Reif
Sep 11, 2019
5
The service is always great. Mr. Spiros is very professional and polite. I highly recommend AutoNation Acura North Orlando Thank you Maria Pacheco
Maria Luisa Cast
Sep 10, 2019
5
service was absolutely awesome great experience make you feel at home and take care of your car I recommend any Acura owners to take it to the dealer
Chris Zapata
Sep 9, 2019
5
My husband and I leased our 1st. Acura from Josh 3 years ago, we felt like we made a friend then and today as I traded in my lease for a newer model I was glad that Josh P. was still attentive and informative. He made the long day seem short. Thanks Josh, see you next time.
Josh P.
Sep 8, 2019
5
Excellent service during my buying process as well as servicing my car.
Myrna Kitmanyen
Sep 6, 2019
5
Lee in the service department was very helpful. He was professional and courteous and kept me apprised step by step about my 2013 Acura ILX. I had to have the car towed in since I was out of town and the warranty expired that day. Lee really went that extra mile for me!
Melissa Ann
Aug 31, 2019
5
They are very professional and courteous. Mike was extremely knowledgeable and patient. He later followed up to make sure we were satisfied with our car. The whole team is pleasant and easy to deal with.
Graziella Fakhoury Sidarous
Aug 30, 2019
5
I bought two cars from them in less than a month. The whole team is courteous an very professional. Mike the salesman was knowledgeable and very patient. He follows up and makes sure you are happy and satisfied with your purchase. The whole team makes you feel comfortable.
Graziella
Aug 30, 2019
5
I bought two cars from them in less than a month. The whole team is courteous an very professional. Mike the salesman was knowledgeable and very patient. He follows up and makes sure you are happy and satisfied with your purchase. The whole team makes you feel comfortable.
Graziella
Aug 30, 2019
5
Very pleasant service call, reasonable prices for the work and a comfortable place to wait.
Terry Johnson
Aug 29, 2019
5
Outstanding experience!! This was the first time I went to buy a car by myself. My husband was out of town and we were in a crunch to find a vehicle. Michael Thomas was my salesman. He was professional and very informative about the car and the entire process. I can’t say enough nice things about him. There was absolutely no pressure. I would highly recommend him and the entire team at Autonation Acura!
Allyson Silver Walton
Aug 22, 2019
5
Outstanding customer service, friendly, fast and a free car wash makes it a great experience
Ziad Hamdi
Aug 22, 2019
5
The service department is on point! Offering a high quality of service from intake to check out. Very professional staff. Special kudos to Lee whose tone and mannerisms always help to make me feel comfortable.
Carole Ann Creque
Aug 21, 2019
5
simple,quick and freindly
John Canfield
Aug 20, 2019
5
Josh (Sales) and Rob (Manager) are always super helpful. Spiro (Service) has always taken great care of us. Top notch dealer!!
Howard And Company P.a
Aug 17, 2019
5
Bought my 2015 RDX from this dealership and from day 1 they have provided outstanding customer service.
Linda Peters
Aug 11, 2019
5
Mike did a great job! Thank you for your patience.
Arianna Duran
Aug 4, 2019
5
Dealing with a dead battery was not on my agenda, especially in order to have it replaced under warranty required me to drive from Ormond Beach to Acura dealer in Sanford. Quick, fast in and out with comfortable waiting area including refreshments at Auto Nation. Thanks.
Rachel Ramsey
Jul 31, 2019
5
Service was professional and efficient.Thank you for your quick help
Carol Patrick
Jul 31, 2019
5
They were quick to communicate and help me find the car I wanted and needed. The staff bent over backwards to help me make and seal the deal. Mike, Josue and Paul were helpful, informative and made the sale as painless as possible. Very professional and worth the visit. Plus they were transparent with pricing and costs which was very important for me. I would definitely recommend them to family, friends and acquaintances.
stryder7x
Jul 27, 2019
5
Salesman was friendly and eager not overbearing to earn my business. He was very communicative throughout the process .
Aurielle
Jul 24, 2019
5
Good pleasant experience! I had a coupon for a Free A1 service.
Alex Ladines
Jul 23, 2019
5
They found a nest in my AC-which is gross and quickly cleaned it and replaced all the foam and the motor. Thanks.
Bonita Gaughan
Jul 17, 2019
5
Was immediately greeted by the service manager and acknowledged arrival.
Evonnies
Jul 17, 2019
5
Brought my 2002 Acura TL in for a recall on my air bag. I’ve been there a few time before and have never had a bad experience... The people who work in the service department are very courteous, helpful and polite. They kept me updated on my cars repair, time when it would be complete and listed several issues that I might want to attend to. They didn’t push me to get these issues done there and then, but did offer. I live quite far from there and I would go there more often if it were closer to my home. I highly recommend their dealership to anyone interested in an Acura, or need service... The woman who took care of me was Macy and she was wonderful....
Joseph Innamorato
Jul 11, 2019
5
This dealership went above and beyond to take care of my car. Lee was so detailed and patient with information about the car. He is a true angel/saint. I can't wait to go back!!!!!!
Paula Lopez
Jul 11, 2019
5
I have had my 2002 TL serviced several times at Nation in Sanford FL. Although my car is over 17 years old, I have always been treated like a VIP customer. Everyone associated with the dealership is professional and courteous and the work they have done has been excellent. I will continue going to them in the future.
Lt Col Clifford Solomonson
Jul 10, 2019
5
Fettah is fantastic. He organizes everything and I enjoy that when I arrive all goes quickly and smoothly. They call when its ready and they give you a loaner if the work is going to take more than 3 hours. Plus they wash and vacuum the car when completed. When they did the alignment they provided without asking a read out of before and after.
Jeffery Butler
Jul 10, 2019
5
Easy process. Done well. Josh did a great job. Would recommend to friends and family.
Brian C
Jun 28, 2019
5
I have taken my RDX several times to AutoNation Acura for service. I have always been pleased with their courtesy, their knowledge, and their helpfulness . I met with Julianna this week. She was very helpful and was very attentive. I will continue to take my car there. I love my Acura. It is an amazing car! NSimons
Nora Simons
Jun 27, 2019
5
Sales team is good. I travel pretty far for service here In Sanford than other Acura dealers because they are the best around. They put customers first and the break area is inviting. Jeff in the service department is great, knowledgeable and not afraid to inspect all avenues to get the job done correctly. Love this place!
Bernadette Kocse Spinabella
Jun 27, 2019
5
Everyone there was extremely nice. Jeff took care of me at your Sanford Fl store and he did a wonderful job. He explained and went over everything about my MDX in detail.
Annamarie Mazieka
Jun 27, 2019
5
2 recall items repaired on my 2016 MDX shawd. Service rep Mrs Roy was super pleasant and attentive to every detail! Highly recommend AutoNation Acura North Orlando
Mike Ladd
Jun 25, 2019
5
Spiro is THE BEST service advisor. Took care of me and my car with professionalism.
William Harris
Jun 20, 2019
5
Excellent! The customer services were both efficient and caring to my individual requests.
Jay Gold
Jun 19, 2019
5
Lee my advisor was very professional, had my car ready in time he quoted.
Carol Fey
Jun 19, 2019
5
Always a pleasant experience, changed oil and a filter. Checked everything else, washed the car and I was on my way.
Gail Russakov
Jun 11, 2019
5
I am a three time Acura owner and it is because of the quality of product and customer service in their service center.
Jim Schumaker
Jun 10, 2019
1
Love the vehicle I purchased. I have an issue, which was missed by my walk around. When I brought the vehicle back to show the sales manager, I was told it’s my fault, “deal with it” You’ll never see me in that dealership again! Once they have your money, that’s it. Disgruntled
Stephen Baer
Jun 8, 2019
5
The buying experience with this dealership was stress free. No pressure whatsoever. All of our questions were answered to our satisfaction.
Kbloom4647
May 30, 2019
5
Our AutoNation Acura dealer is without question, the best car dealership we have ever dealt with. Their customer service is second to none.
MK-Florida
May 29, 2019
5
Have been dealing with this dealership for at least the last ten years and have never been unhappy with the out come. Never felt they tried to to add any services not needed even if we suggested there might be an issue. We just bought a 2017 RDX and am looking forward to the next ten years of good service. Thanks Jake
Linda Locke
May 24, 2019
5
Spiros at AutoNation Acura North Orlando was awesome! I appreciate the speedy friendly and very efficient service that I received while bringing my car in for its schedule maintenance.
Kim Krogh
May 24, 2019
5
Spiros at AutoNation Acura North Orlando was awesome! I appreciate the speedy friendly and very efficient service that I received while bringing my car in for its schedule maintenance.
Kim Krogh
May 24, 2019
5
When I brought my 2019 RDX in for its first service, there were several things I wanted checked in addition to routine maintenance. My Service Advisor Lee Chrestman listened attentively and made sure that all items were addressed. Thanks also to Shop Foreman Larry Moran who took a ride with me in my vehicle to better understand my concerns. I feel that the dealership genuinely cared about my satisfaction and I appreciated their attention to detail. I would definitely recommend their Service Department.
Douglas Massingill
May 23, 2019
5
Working with Spiros is a great pleasure, he is very friendly and kind.
Sharron Petro
May 14, 2019
5
Excellent service and friendly staff. My service advisor name is Sperol. His service is top notch can't beat. I recommend to everyone.
Monirul Bhuiyan
May 10, 2019
5
I appreciate all you assistance with getting me into my new car. Thank you!
Sophia Villalobos
May 10, 2019
5
Just went in your dealership to look greeted by a salesman who is both courteous and knowledgeable about the product he was trying to sell us showed us multiple cars answered all of our questions no pressure are hard-sell tactics it was an enjoyable experience for both me and my wife We gotthe car we wanted we got the price we wanted I am Quite pleased with the whole experience
Steven Shafter
May 9, 2019
5
Julianna was very helpful both setting up my appointment and making sure everything went smoothly! She made sure I was able to visit the Mall while my car was being serviced, providing transportation both to and from the Mall. I will certainly come back to have my car serviced and request Julianna! Thank you for a great experience!
Katherine Dingle
May 9, 2019
5
Appointment was on time, service area was comfortable and the length of time was accurate.
Marilyn Fair
May 7, 2019
5
I brought my 2014 MDX in for a transmission flush. The time of service was excellent. Customer service was awesome??? pricing was?above reasonable. I would recommend. This location to anyone looking to get their vehicle done right.
Daniel Nelson
May 7, 2019
5
Great service. Clean waiting area with snacks an water.
Kelli D
May 6, 2019
5
Carolyn fantastic..knowledgeable professional..so nice. Everything ready for me ..in and out Fast communication in getting car back. Love the car wash and complete checkout. Recalls handled promptly. Comfortable friendly place..always treated like valued customer. Thanks!
Nikki Patrick
Apr 29, 2019
5
I so appreciated the quick response I received yesterday. I had a dead battery in my 2015 TLX Acura. I needed my car repaired as quickly as possible as my daughter is expecting a baby now and I needed to be close by. The service department was very understanding and helpful and had my car finished right away. Thank you.
Susan Willhardt Greenhut
Apr 24, 2019
5
Diagnosed tires as cause of noise. Replaced tires. Fixed.
Gary Sentelle
Apr 24, 2019
5
Friendly / fast service Offered free car wash ~ loved it Car looked great Wonderful refreshments while waiting
Jennifer Mazzio
Apr 15, 2019
5
My service adviser, Macy KuchenBrod did an excellent job of advising and keeping me informed about my car's service status. I hope she is my service adviser next time.
Chandrakant Gadre
Apr 15, 2019
5
The buying process was easy and straightforward. I would definitely return to this dealership.
Brian K
Apr 13, 2019
5
I took my Acura in for a recall. I had never been to this dealership before. I was treated like the”only”customer in the place from appointment setting through service. Carolyn answered all of my questions and did it with a smile. Marcos was kind to take me to the mall while I waited. My car was ready and washed an hour earlier than thought. Marcos picked me up and offered great conversation about my car. I will continue to go there for all of my Acura needs!
Carla Metz Baird
Apr 4, 2019
5
Went to arranged appointment responding to recall for my newly purchased car.
Dell Kresge
Apr 3, 2019
5
Wonderful got me in and out in a timely manner. Came in told them my problem and they fixed it right away
Tiondra Stafford
Apr 2, 2019
5
The service rep was very friendly and provided quick assistance to what I needed. Was notified once the vehicle was ready and it was a pleasant experience.
Tony Vargas
Mar 25, 2019
5
Excellent Sercive and employees. I definitely recommend this Acura Dealer.
Aixamar Rivera Sanchez
Mar 4, 2019
5
As always its a 6 out of 5 star experience. Quick, kind and they just flat out go out of their way to make it as good as it can be. this last time I needed to get new tires and I was in and out so fast I didn't even have time to hang out in the longe and drink coffee. Great Job guys ... Thank You!!
Chad Byerly
Feb 28, 2019
5
As always its a 6 out of 5 star experience. Quick, kind and they just flat out go out of their way to make it as good as it can be. this last time I needed to get new tires and I was in and out so fast I didn't even have time to hang out in the longe and drink coffee. Great Job guys ... Thank You!!
Chad Byerly
Feb 28, 2019
5
Everyone is so friendly and so helpful. They don?t waste your time either.
Matt Mumpower
Feb 27, 2019
5
I would like to express my heartiest compliments to Lee Chrestman/Service Advisor at Acura Auto Nation of Sanford for delivering exceptional service. Our daughter just turned 16 and she absolutely loves her Acura TLX. When service indicator lights came on, our daughter experienced her first experience of taking her car in for service and what a great experience this was. Lee provided such outstanding service with his knowledge, professionalism and sincere kindness. We are so grateful for making this experience at Acura Auto Nation a great one! We highly recommend AutoNation Acura North Orlando/Sanford . 💯🌟
Michelle Lee
Feb 22, 2019
5
My Service Adviser went over the suggested service for my MDX thoroughly. He kept me apprised of the progress and reviewed the bill and the status of all maintenance items in the Multi-Point Inspection.
James Ross
Feb 21, 2019
5
The staff was friendly, professional, knowledgeable and made frustrating batteries, auto entry and auto ignition problems easier to understand. The problems were in no way caused by the staff at Autonation of North Orlando.
Glenn Kelley
Feb 21, 2019
5
Great experience with the salesman Josh very easy and pleasant to shop he made it a great experience I left very happy and pleased and with a car
Henry Vazquez
Feb 18, 2019
5
We enjoyed working with Martin. He made buying our car an easy and enjoyable experience.
Stephanie Kerr Sanders
Feb 17, 2019
5
This was our second purchase from AutoNation in 14 months. We shopped dealerships both times and AN won out easily. Working with Josh was a pleasant experience. Will probably be back sometime.
Lee Z
Feb 15, 2019
5
I left a very positive review on Google in 2018 when we purchased our third Acura vehicle from this dealership. Me and my husband have been customers for purchase and services since 2003 and keep going back for feeling appreciated and amazing customer service. Recently I came to my first oil change since the last purchase 9 months ago. I expressed a concern that my dash board had a flaw, that we did not notice when we purchased the brand new 2018 MDX. The service agent Macy was very polite, attentive to my needs and took pictures to bring it to the attention of service manager Victor. Victor was very courteous, professional and listened to my concern. He assured me that they can take care of the problem. I was provided with the loaned vehicle . Spiro called back to let us know that they will replace our dash board under the vehicle's warranty. The service and the attitude of the staff were impeccable. The service took less time than anticipated and the staff went beyond and above to take care of the problem. It is good to know that they value their long-term customers and can provide the consistent great service through the years, making sure my expectations are met and exceeded. We plan to continue to service our vehicles at this facility and bring our business to this thriving and reputable dealership. Thank you!
Kate Malahina
Feb 8, 2019
5
They always go out of their way to make sure I’m happy!
Michelle Gustin
Jan 29, 2019
5
Satisfied with the dealership and also made sure my issues were answered and checked. However paying over a $100 for service is not something one can justify
Sarfraz
Jan 29, 2019
5
I have been coming to this dealership for years and will never go anywhere else. service and quality of work is outstanding, even though I have another Acura dealership closer to me I gladly drive 45 min. I absolutely trust them an recommend them!!
Karen Palacios
Jan 24, 2019
5
My MDX lost it's brakes and needed to be towed to the nearest reair shop while I was traveling and visiting Orlando. I called and spoke with Spiros who assisted me with getting the car assessed and repaired. He cooedinated with my Atlanta area Acura Service advisor to help addrees the recently serviced brake system. He got my car assessed and reported the problem which required ordering parts and a 3 delay. He probided a loaner vehicle and arranged his tech to go with to pick up the rental car at a nearby airport. It was a bad situation made so much better by the professional and courteous manner in which it was handled. I am grateful gor Spiros and his team for accomodating me so well
Raymond Gilley
Jan 16, 2019
5
Julianna is great to work with and she kept me updated through the entire process. Thank you!
Shawn N Tia Plowman
Jan 10, 2019
5
Courteous and speedy service! The service team was very easy to work with.
Lebert Beharie
Jan 7, 2019
5
After test-driving many vehicles in the luxury class, my wife and I decided to purchase an Acura RDX with Advance trim from AutoNation Acura North Orlando, Fl. Our first contact was with Jake, who took the time to show us all the features of the RDX. During the same visit, we met with Fettah, with whom we discussed some of the options before us. Once we were ready to purchase, we worked with Josh, who handled all the paperwork in a timely manner. Throughout the process, we were in constant communication with Rob, the General Manager of the dealership. Finally, we signed all the paperwork with Zach. At no time did we feel pressured to make any decisions. All of our options were spelled out to us, and nothing happened until we were comfortable with the decision. The dealership is first-class operation! Every employee we had contact with was friendly and helpful. Since we recently relocated to the Central Florida area, we had no idea what to expect, as this was our first car-buying experience in our new hometown. AutoNation Acura North Orlando is a dealership I would recommend to my family and friends.
Kenneth Bennett
Jan 4, 2019
5
Great staff! Awesome service!
Angel Stewart
Dec 31, 2018
5
Outstanding service start to finish! Arrived at 1030 and agreed on a purchase by noon.
James B.
Dec 31, 2018
5
Spiro is a very good service representative. He kept me updated about repairs, provided a loaner vehicle and is an excellent with customer service. Service department should restore settings...headlights on auto were turned off.
Donna Gentile
Dec 31, 2018
5
Everything about our purchase was handled with extreme professionalism and courtesy!
Leigh Anne Mcafee
Dec 29, 2018
5
The service staff is excellent and very attentive
Rory-Cathy Frazier
Dec 28, 2018
5
had an oil change with tire rotation. Dealership provided complete vehicle inspection. Found several items which required further review. Recommend bew wipers whick we taken care of.
David Rush
Dec 28, 2018
5
Thanks Michael for all, I’m in love with my new Acura MDX, Good service very nice people thank you all
Johannys Lopez
Dec 20, 2018
5
I have been a customer for over 15 years and do all of my TL service at their service department. I have always been extremely happy with the service department. Even more with Acura vehicles... they are just good cars!
Joe Cox
Dec 20, 2018
5
Thanks Michael for all, I’m in love with my new Acura MDX, Good service very nice people thank you all
Johannys Lopez Rosado
Dec 20, 2018
5
We were pleasantly surprised how quick and streamline the whole process was. Fettah Yaaqoubi did a great job explaining all the features and packages, helping us find exactly what we wanted. The RDX arrived sooner than scheduled. And Fettah followed up with us to make sure we were enjoying all the features that this SUV offers.
Ery
Dec 10, 2018
5
They walk you through the entire time you spend in the dealership servicing your car. Great communication with your service advisor
Brenda Leon
Dec 3, 2018
5
I want to thank the staff at AutoNation Acura. This is my daughter’s first vehicle and was a great experience. Thanks Neil and Paul PS - Sorry so late sending this out
Chet Tulp
Nov 29, 2018
5
I had a fuse changed, the price was reasonable. I got my car washed and battery and tires checked all included. Also had a cup of coffee on the house. A good experience
jobwelldone
Nov 28, 2018
5
We were very impressed with the sales staff, very helpful and easy to deal with. We were impressed with the appearance of the dealership, and of course with their product.
Steven Rosenberg
Nov 15, 2018
5
Amazing experience in purchasing my new MDX!! Josue ,Jake and Zack were very attentive and answer all of my questions while offering me the BEST DEAL in town .Will definitely buy from them again!! Barbara
Barbara Perez DeLigio
Nov 13, 2018
5
On our 3rd MDX from Autonation. Always great personalized service.
Michael Wong
Nov 7, 2018
5
Great service and attention. All the staff were very friendly.
Rebecca Ann Baselice
Nov 6, 2018
5
Amazing experience with this dealership. WOW effect for sure. Surprised that my experience with a dealership was so pleasing.
Lacy Witschey
Nov 2, 2018
5
Excellent service and very caring staff!
Marlon Tinonas
Oct 30, 2018
5
absolutely. the customer service in the service dept is excellent.
Laura Herrington
Oct 25, 2018
5
Everyone was so helpful and so nice, service was excellent
Ralph Lelia
Oct 25, 2018
5
The entire team was pleasant, courteous and they were not pushy as some dealerships are. And they processed my new car in near record time. I love my new RDX. It’s spacious and comfortable and comes standard with so many safety and convenience items that would normally be considered options by others, like the panoramic moonroof. While there’s are some that don’t like the new touchpad for the media and navigation controls, my salespeople, Steve & Fettah, were very good at showing me how to control it. They also preset all of my preferred settings. And yes, I had two sales people assigned, since my original sales rep wasn’t in when I was able to come back to finalize. So not only a great car but a great experience.
Tari Moore
Oct 23, 2018
5
I could not be more satisfied. Very courteous and professional. All explained clearly. Facility is five stars.
Luis Ramos
Oct 22, 2018
5
Great service at Acura with Victor. Resolved all the issues and was very attentive throughout the process.
Aron Moskewicz
Oct 22, 2018
5
Salesman Kurt Kovaleski made the process fast, fun and painless.
David Scott
Oct 18, 2018
5
Service department is always amazing! this is my 4th Acura! Spiro took care of myself service promptly and I was done within the hour!
Michelle Glowacki Hartog
Oct 16, 2018
5
Very friendly, smooth process. Part of the service requested was a tire rotation. However, when I got home it looked like my tires were not rotated (there was a scratch on the front right rim and after service that rim was still on the front right). That said, I don't want to falsely accuse anyone and so since I am not sure, I will not hold it against them. I will bring it up at my next service.
Dominiek Meers
Oct 8, 2018
5
Auto nation Acura always provides quick, professional service and that’s why we keep coming back
Julie Gonzalez
Oct 4, 2018
5
Easy and fast experience. Treated well and got exactly what we wanted.
Susan Johnson
Oct 2, 2018
5
Recently had my 2010 TSX serviced. They took excellent care of my car, paid attention to my needs, communicated with me throughout the day and had my car ready on time. Top-notch all the way! Can't say enough good things about how AutoNation Acura go about their customer service and providing the care and integrity you'd expect from a luxury car dealer. Two thumbs up all the way!
Mike White
Sep 28, 2018
5
I was in and out in the time given for the work, the car was very nicely washed. All in all it was s good experience.
Joe Corr
Sep 27, 2018
5
My Customer Service Representative was courteous and knowledgeable. My car is running well from your services.
James Barr
Sep 17, 2018
5
Obstacle approach alarm kept going off for no reason, they checked it out and found it to be hyper sensitive so they turned it off for me. Everyone was pleasant and helpful and courtesy car rides were provided.
Carol Flynn
Sep 14, 2018
5
Coming to ANANO was such an enjoyable experience! Make sure you see Martin! He has such a wealth of knowledgeable and is a pleasure to deal with. Very open, honest and detail-oriented!
Gerrard Grant
Sep 11, 2018
5
After purchasing my Acura from Offlease Only, I started taking it to Victor at AutoNation for service. Victor always makes sure I have what I need, and goes above and beyond to make sure that the car is in tip top shape. They do not try to nickel and dime you like another dealer in the Sanford area. The service at AutoNation Acura North Orlando is excellent and I highly suggest them!
Bri NC
Sep 11, 2018
5
I've always had a great experience here. The guys go above and beyond. Special thanks to my service advisor, Victor, who always takes special care of me. Love my Acuras (my last 4 cars!) and love the service.
Renee Hope Cascone
Sep 10, 2018
5
Jeff did a great job of checking to see exactly what services were required. It was going to take many hours so they provide a loaner car. The work was done by the next morning and I was back on he road. With a little over 100K miles my MDX is purring again.
BillsMDX
Sep 3, 2018
5
Always great service! My service lady, Carolyn Roy handled my issues quickly and efficiently! Very satisfied with my most recent vehicle service visit on 8-22-18.
Veronica Chamberlin
Aug 23, 2018
5
My car buying with dealership was fast and painless thanks to Josh the car salesman and the finance gentleman. Great guys!! I purchased the Acura TLX and love my car! Josh took his time with me and went over everything in the car. He even had the detail shop clean my rental before droping it back off. Thanks Auto Nation.. ��
Susan Armstrong
Aug 22, 2018
5
Servicing your car is never something you look forward to, but at AutoNation Acura North it is a pleasant experience.
Steven Hornik
Aug 20, 2018
5
Had a great experience buying my Jeep. Fettah and Zack were very accommodating and made sure I got the best deal could.
David White
Aug 18, 2018
5
Excellent Customer Services, technical services, timeframe high satisfaction and high recommended
Juan Perozo
Aug 16, 2018
5
Carolyn was amazing. Out of town and damaged side wall of tire making it unsafe. Called dealer at 2 pm and they told me to come in. When I got to the dealer they jumped right on the project and I was on my way in just over one hour. Highly recommend Carolyn and the dealership. Honest, great work, clean and very friendly staff. Without their help I would have had to go hotel searching. One last note, four tire stores did not have the tire or would not install it until the next day.
Road warrior
Aug 14, 2018
5
Just bought my first Acura, a 2019 RDX, and the sales team did a great job of answering my questions, explaining all the details, and negotiating the price - Fettah Yaaqoubi was my salesperson and he's the type of guy that I will enjoy working with for everything from service to accessories in the future. And the 2019 RDX is fabulous -almost like driving a spaceship with all the technology included (Technology Pkg, A-Spec pkg & SH-AWD). 5 STAR rating for the dealer and the RDX.
Mike Thornton
Aug 13, 2018
5
Had my first service appointment at Acura North Orlando and it was so quick and easy! Nice, helpful staff and it took just a little over an hour for oil change, tire rotation, vehicle inspection and car wash. Great, fast service.
Laura Burns
Aug 13, 2018
5
The best car dealer to work with from my experience of dealing with 7 different showrooms in the past! 5 stars! Thanks for everything!
Amith Yen
Aug 10, 2018
5
Spiros was great. He explained everything to me well.
Christina Crossley
Aug 6, 2018
5
We worked with salesman Kurt. He had excellent product knowledge, follow up skills and treated us like valued Acura owners. We would highly recommend him.
Nancy Smith
Aug 5, 2018
5
Although we are NY residents, we do own a place in Florida- this is the second time I have used AutoNation Acura and it's great to know I have such competent service while I'm down here. Spiros always provides a clear, concise explanation of what needs to be done and I'm in and out in a timely fashion.
KathyNY
Aug 2, 2018
5
Victor (my advisor) was very helpful as he was able to accommodate me that morning when I had no prior schedule.All recommended tasks was discussed with me before proceeding and based on our conversations, I can clearly state Victor and this dealership are sincere in their operations and will always go back to them if needed.
Sebi-Acura
Jul 30, 2018
5
nice place, nice people. Good food and drink. Clean restrooms. My service liason was particularly helpful. I will go back again. 25 words is kind of a big ask.
Mike
Jul 23, 2018
5
Amazing experience. I ended my service relationship with this provider in 2015 after a disappointing experience with service agent wanting to push what I felt was unnecessary work. Failed seat belt triggered SRS system disconnect. Life time warranty, so returned to this dealer for remedy. WHAT A DIFFERENCE! Pre-ordered part. Suggested a time to come in towards end of day. In/out under two hours including a car wash. Suggested some upcoming fluid changes, otherwise car seemed to be in great condition. (RL 2002). Thanks Victor!
Paul Conway
Jul 17, 2018
5
Personal attention to customer and auto is tremendous!
Satisfied
Jul 13, 2018
5
Service manager called me when additional work had to be done. Therefore I was not surprised when it was time to pay the bill. GREAT COMMUNICATION!!!
Torey Broadwater
Jul 4, 2018
5
Spiro was great. My Acura was serviced and clean in a short amount of time.
Robert Schellenberg
Jul 4, 2018
5
Martin, in Sales was fantastic! That was the good part. Not so good was waiting almost 3 hours for the finance person. Only one finance person for all those sales? Poor management
Mark Bollinger
Jun 24, 2018
5
Courteous, prompt, and excellent service. Love it.
Mary Cragar
Jun 20, 2018
5
Service is in my opinion the most important part of the ownership experience. The Acura North service is outstanding. Its clear they put enormous resources into doing it right. Their service is the reason I buy an Acura from this dealership.
Kenneth Harrigan
Jun 20, 2018
5
I had a problem with my radio, and Jeff Morton in the Service Department was very helpful. They gave me a ride back home and picked me up (Driver was friendly). Went over the entire care and didn't try to sell me something I didn't need. Great experience.
Marylin Levine Wittmer
Jun 18, 2018
4
Salesman was Javier and he was excellent with great customer service skills. He was not a pushy, obnoxious sales person. One star taken off for the man that helped me sign final papers and contract. He seemed really annoyed that I didn't sign up for the extended warranty and refused to give me the brochure so I could investigate it a little more at home. The Acura facility was very clean and they offered snacks to my kids which was kind.
cynthia4384
Jun 14, 2018
5
On April 27 /018. We purchased a motor vehicle from your dealership a used 2016 Fiat 500x, My wife and I were greeted at the parking lot by Javier Aponte, for us was the Best Salesman you've ever met, He was the very pleasant person and a very nice experience for us. We want to said thanks to Adam S. sales manager and Nick. What a great place Auto Nation Acura is to buy a car. Javier you are the best. Thanks Guys.
Ruben Objio
Jun 13, 2018
5
Carolyn Roy is a knowledgeable and caring service advisor! Thanks again for the outstanding help, Carolyn!
Alice Chen
Jun 10, 2018
5
Always great and timely service. Their shuttle service is very convenient and helps the customer while servicing the car at the dealer
Carlos Estrada
Jun 9, 2018
5
I have a 2014 Acura RDX. All the sudden the a/c just stopped working? The car only has 44K miles on it so I would of thought that the warranty would of kicked in. When I took it to AutoNation North Orlando I was told that it was a road hazard issue and to claim it on my insurance. Long story short insurance would of been $525 (my deductible is $500) so I suggested to just pay the additional $25. That was the insurance price my price was $1250???? Jeff suggested that I take it somewhere else. I took it to Ice Cold auto air on Colonial and it was $425. Jeff was great regarding all this. He made sure to give me a courtesy car as I told him that I needed to be in Tampa for a week. He stayed in contact and was very courteous.
Rhonda Reichle
May 25, 2018
5
My vehicle service was the best ever ! Thanks to Julianna. She is professional and knowledgeable.
Chris Ivy
May 17, 2018
5
Service was easy and I didn't even have an appointment. Turned out that my car needed to be there for a few days so they gave me a loaner - which I ddn't expect. Pleasantly surprised.
Mark Campagna
May 16, 2018
5
Service was easy and I didn't even have an appointment. Turned out that my car needed to be there for a few days so they gave me a loaner - which I ddn't expect. Pleasantly surprised.
Mark Campagna
May 16, 2018
5
This dealership continues to be an absolute pleasure to work with. When I recently took my RDX in for service, I was promptly greeted and then introduced to Service Advisor Corey Shattuck. Corey aptly evaluated my specific service needs and made relevant recommendations to me. He then had my RDX serviced and returned to me much quicker than I had anticipated. Each and every employee whom I encountered at the dealership greeted me with enthusiastic helpfulness. I'm thankful that I again chose AutoNation Acura North Orlando. In view of their superior expertise, positive attitude and great value, it just doesn't make sense to take my RDX anywhere else.
Patrick Elmore
May 14, 2018
5
Was a very pleasant experience. Treated with respect and honesty. Thank you!
Fernando Coye
May 13, 2018
5
Service was great. Service writer Victor Oquendo was excellent. He had everything done that I asked for and on time and was a very professional and pleasant person.
Mary Slappey
May 8, 2018
5
Excellent from beginning to end. Victor was very helpful, explaining exactly what was going on with my car.
Jeffrey Cole
May 2, 2018
5
Great service by Victor! Loved it, will be back for sure
Isabel E Macias
Apr 12, 2018
5
Very quick and painless process. Usually car shopping is something that I avoid and I was dreading this experience, but this ended up being one of the best experiences I’ve ever had! Both Fettah and Juliano were very nice and personable. They were both very thorough when it came to describing the process and the car. Adam, the manager, was one of the nicest, friendliest managers I have ever met and he really made us feel at home. At no point did I ever feel like someone was trying to rip me off! I would definitely buy or lease a car from this dealership again!
Mohammad Nasser
Apr 10, 2018
5
Carolyn very helpful and professional. Service prompt waiting room very comfortable
Nikki Patrick
Apr 7, 2018
5
On time and on budget, with frequent updates since I was waiting for my car. Thank you.
Robin McNeilly McClure
Apr 6, 2018
5
I had a great time and a positive experience during the process of buying my new Acura. The sales person Amine was amazing getting mall the details and finding right car for my family. He really listed. Bob thank you for finding the right monthly payment to fit out budget. This place is a great one to do business with.
Luis Lopez
Apr 3, 2018
5
Very pleased with my first encounter - having my brakes replaced. They were efficient, offered me a loaner for few hours, and reasonably priced. Will return for other service needs.
Priscilla Slocum
Apr 2, 2018
5
Great Service! Corey was awesome! I brought my RDX to get service and he was very knowledgeable about what needed to get done.
Debbie Alexandre
Apr 2, 2018
5
Great experience - Sales and finance department very professional.
William Mandigo
Mar 30, 2018
5
I received very high quality professional service on my vehicle.
Jare' Allen
Mar 27, 2018
5
Outstanding operation my service advisor Jeff Morton is the best. I highly recommend this dealership.
Ron Brown
Mar 19, 2018
5
Everything went smooth as silk! Great service and wait time was as predicted. Comfortable waiting area.
Susie DiDea
Mar 15, 2018
5
I got a 2015 RDX from CarMax and a few days later had to take it to AutoNation service and Victor was very professional and helpful resolving the issue. I'm glad my car is still under warranty so I can take it there for any maintenance and service issues.
Maria Eugenia Cuellar
Mar 14, 2018
5
Was able to install windshield wiper inserts with my oil change service.
Glen Rubin
Mar 14, 2018
5
I received a true 5 star experience both times I have visited the service department at AutoNation Acura North Orlando. It was refreshing to visit a dealership I had never been to before with an older car and experience such thorough, polite, and prompt service. When Victor called to provide the initial diagnosis and said there were some other things to consider, I thought to myself “oh boy, here we go.” That mindset was totally unwarranted; not only were the necessary repairs ones I suspected I would have to do eventually, the prices were incredibly reasonable. In fact, the prices for the services below beat that of my longtime mechanic (I paid almost double for tie rods on my ancient Aztek). Victor even offered to provide fully loaded TLX Advance at no cost as a loaner vehicle. On my second visit, I worked with Victor again. He gave me my choice of any model loaner I wanted to drive and got me on my way. When I picked up my vehicle the next day, they not only completed all necessary services but replaced my hood struts and did not charge any labor for that item. Victor even added a coupon to my service bringing to a lower cost than I expected. This incredible service has earned AutoNation Acura a customer for life!
Gregory Parker
Mar 13, 2018
5
Josh did an awesome job showing me how to use all the features of the SUV and worked with us after hours to review what he explained at the dealership. He was very professional and courteous. I would recommend to a friend in the market looking for a vehicle to stop by Auto Nation Acura Sanford, Fl
James Bailey
Mar 12, 2018
5
All good and pleasant I had my 10,000 miles service for my car and the service took place rather quickly and everything was done properly
Kianoosh Mohajeri
Mar 8, 2018
5
Took my tsx in for an alignment victor was very helpful and was in and out very quickly and was satisfied with the result
Michael Burgin
Mar 7, 2018
1
I bought a car from this place jan 1st when i test drove it everything worked i had to take my car back 4 times with in that month and they where rude and nasty not willing to fix anything the the guy in service named spiros kopsida lied twice about my car he said that it was a recall on my 2012 Hyundai Sonata and then when I called him back he said oh it's no recall then I asked him because I was the paying customer I told him that my car needed a oil change he told me that it did not need a oil change because it had one but to come to find out I was riding around without oil in my car and none of the lights were flashing to let me know that the oil was low my experience with them started off great and then it off horrible I would not recommend anyone buy a car from them if it's not brand new any used cars don't buy because basically they're patching a car's up and selling you lemons just to sell in to make money! (Mr. Jim was great and jay is alsome thanks you two)
Unicqua Vonshay Grimes
Mar 6, 2018
5
Amazing and EZ! Dropped off my car for an oil change. I was provided a loaner even though oil changes don’t warrant them.
James Roffman
Feb 24, 2018
5
Great experience. Pleasant sitting area. Provided transportation to mall.
Gary Sentelle
Feb 23, 2018
5
Carolyn helped me with my service, and she was fantasic.
Alexandria Spradlin
Feb 20, 2018
5
Excellent services. Victor was great. He answer all.of my questions and concerns.
Sheila Rivera
Feb 16, 2018
5
My car needed a new alternator. Not only were they good on prices but my car was done in one day. Great customer service. Ask for Victor he’s great!
Kiersten Romero
Feb 16, 2018
5
They do an outstanding job. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
John Hipps
Feb 7, 2018
5
Great experience. I have owned 3 Acuras in the last few years, and have been very happy with all of them.
Weller Pool Constructors Inc
Feb 3, 2018
1
If you are in the market for new car you should stay away from buying Acura especially from this dealer ship. You would end up getting stuck with horrible service. The level of customer service has been going down. I've been loyal to Acura for 18 years and have been going to this dealership since 2000 for car maintenance when they were under the name Jimmy Bryan. I'm extremely disappointed of the way I was treated there today. I've bought the oil change package they offer there for many years. I brought my car in for oil change and told the service guy that I wanted to buy another package since I already used up my current one. He advised me that the finance person would call me back to go over the price since I had to go back to work. I agreed to leave my car there and was dropped back off to work. The finance guy called me couple hrs later and told me the package with 4 oil changes and 2 tire rotations would be $355. I told him I don't remember paying that much before. Mind you a single oil change cost $60 x 4= $240 + tire rotations $29.95 x 2 would be $299.90 which is way cheaper than the package so why would I want the package. It must provide some kind of discounts or benefits to get the package deal. He told me that's what I paid before for my old package. Right there I was lied to. I requested to have the service person whom helped me earlier to give me a call. The service guy called back and agreed that it shouldn't be $355 and that package is for the full synthetic oil instead of synthetic blend which is what I had. He confirmed the package would only cost about $245 after tax. I told him I agree to get it and use it for my oil change. He told me he would have the finance guy set it up and all I need to do is sign when I pick up my car. When I went to pick up my car the same finance guy pulled me in the office and told me the package would be $355. I told him that's not what I was told by the service guy and not what I paid for previously. His response was "I don't know what the service guy told you and he's not here. Why don't you just call him since you have his number?" He basically implied to me that I was lying. I told him he called me from your office and are you implying I was lying? I asked to speak to his manager or service manager he then said everyone left and he's the only manager. I insisted to speak to some one higher and finally he told me he would get his director. Right there I was lied to again about no one else is higher that I could talk to beside him. The director came in and basically told me the service guy is just an employee not a company and all he could do is to coach him. What kind of response is that? The employees represent the company and when they make mistakes the company owns up to it and you are not doing any of that. That's what I told the director and. I'm not there to steal or cheat your company. I've spent so much money for my car service there and was there to buy more. I'm very disappointed of the level of service provided to me today and was insulted by the finance employees. This is my last straw and will never set my foot back in there.
Mylinh Nguyen
Jan 30, 2018
5
Prendergast in sales extremely professional and patient. High quality sales man. Did not try to be pushy at any time. Extremely personable. I would buy a car from him anytime. William in finance was great to work with. He provides full details and gives all your options so you can make an informed decision. He?s a class act.
Simone Wickham
Jan 27, 2018
5
The employees were extremely friendly and repaired my car in a very short time.
Barney Grant
Jan 26, 2018
5
Purchasing is a car is not fun by any means. Too many options to choose from, and even when you finalize one, price is different at every dealership. I had done some homework on getting a fair deal for my new acura and was confident that it is a great price. At that time, Joshua Parazine from Autonation reached out to me and told me they will offer a better price than that. It sounded too good to be true, however I talked to him over phone and went to the dealership. I still had doubts in my mind that there may be some 'fine print' details that I might be missing. My wife and I reached at Autonation Acura and were very warmly welcome by Joshua and his team. He was VERY friendly and patient throughtout the process. We had a hard time selecting a color and he helped us with the color selection and again, was very patient while we were asking him to unlock multiple cars to check how the interior/exterior combination looks like. We picked a color, and he explained multiple options in details and was very professional, friendly and got us all that we needed for the new car. I have bought a few cars over last 10-12 years, car buying experience has never been so pleasant for us. We would like to thank Joshua for making this experience better and smoother than we could imagine. I highly recommend Autonation Acura dealership (& Joshua) to anybody who is considering buying an Acura. They are undoubtedly the best in town, and they delievered to us what they promised on phone (& email) that they would. We had also visited Fountain acura dealership where they had promised us for a price over phone, and when we reached there, they changed everything. That was a total waste of time. I am going to recommend this dealership to all my friends who will consider an Acura. A total pleasant experience. I am going straight to Autonation Acura and Joshua for my future car purchase and car needs.
Pardeep
Jan 25, 2018
5
Pleasant speedy greeting. Great service. Ride to mall. Very good communication while working on car Very friendly staff.
Eileen Kitchen
Jan 24, 2018
5
I'm always puzzled by the "customer requested to have multi point inspection performed this visit" on the paper work. Also, "you chose to use after market parts for this job" included in the paper work. Don't ever recall requesting or choosing these things. I am a senior citizen...maybe i did...but I doubt it. Otherwise normally satisfied with the service. They did remove a charge for brake fluid after I pointed out that the brake fluid was changed a few weeks prior during a brake job.
Tom Callihan
Jan 19, 2018
5
My experiences with personnel at AutoNation Acura North on Rinehart, has always been very professional, courteous and efficient.
Marta Sellick
Jan 19, 2018
5
Service agent was great and answered all of my questions. Thoroughly went over all costs for repairs
Joyce Summersett
Jan 19, 2018
5
Always great service provided. They gave great details about my fix and how long it would take. I do appreciate the personel service. Would recommend to everyone.
Eric Wheeler
Jan 19, 2018
5
I love the service department! Kind, courteous, accurate on time and price estimates. I actually enjoy taking my Acura for maintenance.
Valerie Denise Ingoldsby
Jan 18, 2018
5
Love the service... you guys are always the BEST! Thank you so much!!!!!
Lynne Rohde
Jan 18, 2018
5
Service Advisor was very detailed in explaining services and the importance but never pushy. Always came back to keep me informed of the maintenance process.
Nancy Martinez
Jan 18, 2018
5
Just in for an oil change This is the first notification I have received as you kept sending questionnaires about my car to my husband. It's my car and registered to me. After several calls, maybe you have it right now
Julia Fonville
Jan 18, 2018
5
Advisor was thorough! I appreciated his feedback. I don?t want to be fed a bunch of bologna just so Acura can make money. So I appreciated not being pushed to do certain repairs.
Jackie Wright
Jan 18, 2018
5
it was excellent. great quick service with a smile.
Donnamarie Ebanks
Jan 17, 2018
5
Appointment was on time. I was kept informed about all that needed to be done including cost. Corey was very professional, courteous, & friendly. Every employee I had contact with was also the same, including our shuttle driver.
Donna Toub
Jan 17, 2018
5
Have been using them to service my acura's for 3 years now. Honest and reliable. They don't try to upsell you at all, which I really appreciate.
Megan Forbes
Dec 29, 2017
5
Worked with Jeff and Javier at the dealership. Both were phenomenal to work with and went above and beyond to get me into the right car. Jeff even came in on his day off! This was a pleasant experience after the high pressure crap I've experienced in the past. Thanks again!
Jason Wheaton
Nov 28, 2017
5
Great experience. Love the Starbucks machine for customers.
Acura Fan
Nov 22, 2017
5
I brought my TSX in for airbag recall Jeff was handling my car did an inspection of my car and let me know what repairs would be needed in the future and gave me a copy of the inspection they did. Also I was told it would take two hours but it took less time than that. Had a great experience friendly staff great job would recommend North Orlando Acura. Great team!!!
Eddie Vazquez
Nov 17, 2017
5
It was a pleasure having my vehicle serviced by professionals in a friendly professional environment.
Paul Morrell
Nov 15, 2017
1
I am extremely disappointed with the customer service from this dealership. I signed the papers on a lease deal and took delivery of an Acura TLX late Sunday night after the dealership had closed (around 6:30 p.m.), following an unnecessarily long negotiating period, and wait for the paperwork and the car to be prepared. I had been choosing between the Acura TLX and a BMW 320i. The following day, at around 1:00 p.m.) I received a revised offer from BMW for a significantly lower monthly lease payment (around 15% less than both the prior BMW offer and what I was paying Acura). I recognize that BMW should have been a little more timely with their best and final offer, but it was still a big chunk of change ($1,800 over the 36 monthy lease period) that I would be foolish to not pursue. I immediately called the Acrua dealership, provided them with a copy of the offer from BMW, and gave them the option of reducing my lease payments by about 10% (about $1,100 over the lease term), or voiding the deal and taking back their car. I even offered to pay them for the 30 miles I drove between the dealership and my house, and any other out of pocket fees they incurred. To my surprise, the State of Florida does not have a 72 hour cooling off period on auto lease deals, but I expected that a luxury car dealership would want to maker sure that its customers are happy, and would be more concerned with maintaining a good reputation and long term customer (I have driven nothing but Hondas and Acuras for the last 28 years) than insisting on going forward with a deal that was less than 24 hours old. If Acura truly had made their best and final offer to me, they could simply take back the car, which they could easily sell to another customer, and hand me back my used Acura TL, which was still on the lot. After multiple calls with multiple AutoNation representatives (sales person, supervising manager, and finally general manager) over a 5 hour lapse of time, the final response from AutoNation Acura to my offer was a big fat NO. They refused to either void the deal, or provide any reduction on the lease price, and offered no other accommodation; not even a free oil change. (BMW, by the way, provides free maintenance throughout the lease term.) The worst part about this experience is that I love the car, and the joy and satisfaction of the new car experience has now been ruined because of the short-sighted approach of the managers at this dealership. Needless to say, I am not a satisfied AutoNation Acura customer, and will not be recommending this dealership to any of my friends or acquaintances.
Ron1960
Nov 1, 2017
1
I am extremely disappointed with the customer service from this dealership. I signed the papers on a lease deal and took delivery of an Acura TLX late Sunday night after the dealership had closed (around 6:30 p.m.), following an unnecessarily long negotiating period, and wait for the paperwork and the car to be prepared. I had been choosing between the Acura TLX and a BMW 320i. The following day, at around 1:00 p.m.) I received a revised offer from BMW for a significantly lower monthly lease payment (around 15% less than both the prior BMW offer and what I was paying Acura). I recognize that BMW should have been a little more timely with their best and final offer, but it was still a big chunk of change ($1,800 over the 36 monthy lease period) that I would be foolish to not pursue. I immediately called the Acrua dealership, provided them with a copy of the offer from BMW, and gave them the option of reducing my lease payments by about 10% (about $1,100 over the lease term), or voiding the deal and taking back their car. I even offered to pay them for the 30 miles I drove between the dealership and my house, and any other out of pocket fees they incurred. To my surprise, the State of Florida does not have a 72 hour cooling off period on auto lease deals, but I expected that a luxury car dealership would want to maker sure that its customers are happy, and would be more concerned with maintaining a good reputation and long term customer (I have driven nothing but Hondas and Acuras for the last 28 years) than insisting on going forward with a deal that was less than 24 hours old. If Acura truly had made their best and final offer to me, they could simply take back the car, which they could easily sell to another customer, and hand me back my used Acura TL, which was still on the lot. After multiple calls with multiple AutoNation representatives (sales person, supervising manager, and finally general manager) over a 5 hour lapse of time, the final response from AutoNation Acura to my offer was a big fat NO. They refused to either void the deal, or provide any reduction on the lease price, and offered no other accommodation; not even a free oil change. (BMW, by the way, provides free maintenance throughout the lease term.) The worst part about this experience is that I love the car, and the joy and satisfaction of the new car experience has now been ruined because of the short-sighted approach of the managers at this dealership. Needless to say, I am not a satisfied AutoNation Acura customer, and will not be recommending this dealership to any of my friends or acquaintances.
Ron Schirtzer
Oct 31, 2017
5
Everything went as planned and done in a timely manner. Service advisor was very helpful.
Raymond Zinckgraf
Oct 31, 2017
5
The first experience I would rate a 1 and yesterday a 5. After hurricane Irma my battery died. I needed a code for my radio and nav system. Called this dealership some guy in the service dept. said I had to bring it in pay over 400.00 to remove radio to get code. He was rude. My son in-law went on U-Tube found out just press 2 buttons and the code comes up. He called a too free number for Acura got a California dealership, very nice gave him another code and all was fine. After this experience I dreaded taking my MDX to Sanford for the airbag recall but didn’t want to drive clear to Orlando. So I went to Sanford and was surprised. They were really nice. Carolyn was good, work was completed as stated 2 hours. They did a free inspection and car wash. I need to get some repairs done which they did not ask if I wanted to have them do, they put declined. I wasn’t even asked??
Susy Dickson
Oct 26, 2017
5
My wife has been driving an Acura RDX from this dealership for a few lease cycles and I was impressed with the attention to detail they have. They really made it a great experience when she had to either bring her vehicle in for oil changes or to trade in lease. I decided to give them a try and to my surprise, it went very well for me too. After 25 plus years of purchasing Ford vehicles, I am sold. No back and forth nonsense with price changes, just straight forward sales. Steven Greenhut worked up the papers and the lease deal for my MDX. Steven was beyond professional and went out of his way to even stay after closing hours to seal the deal. His assistants that made sure everything went smooth, they were Jim and "Fetta". This dealership has the term "TEAMWORK" mastered. I will be sticking with this company for many years to come. They treated my wife and I like family :)
Paul Richard
Oct 17, 2017
5
My battery died during Hurricane Irma and I called to see if the service department was open, not only was it open I was seen the same day and was out in less than an hour.
cynthia4384
Sep 13, 2017
5
Best service by knowledgeable and friendly staff. A pleasure to deal with.
Pete Corum
Sep 8, 2017
1
Wasn't happy with the inconsistency between my call to schedule the appointment vs what they could actually do the day of the appt. They also gave an inaccurate time frame. My appt was at 10:15am and I finally got a call back the car had been inspected from the outside, not even driven to resolve the two main issues, after 1pm. The man helping with the service side was kind but it wasn't his fault the person I scheduled with misinformed me. It was a long time to wait with a scheduled appointment though for just an inspection. Definitely wouldn't take my car back for an oil change or something simple if it takes that long for just an inspection.
Kelsey Kay
Sep 6, 2017
1
GM expected me to pay sticker price on car (one price no haggle policy) then have me file a claim with my insurance to get a new windshield (there were 5 cracks). There were also some major paint defects (looked like previous owner took spray paint and painted over various scratches -very dull and rough finishes all over car) - offered me $700 deal on repainting my car on top of paying sticker price. Then had the nerve to tell me that I was looking at the wrong car. It wasn't for me. I has been there 3 days in a row looking nd test driving that car. Was willing to pay sticker until I saw all the issues.
Denise Poulos Drackley
Aug 18, 2017
5
I'm happy with the service provided by the sales Jeff and Adam
Dragos_vasile1
Aug 16, 2017
5
I was in search of a replacement for my Lexus RX. My husband and I spent several weeks researching and driving new crossovers and SUVs. The sales folks at AutoNation Acura of North Orlando were very professional, helpful and ultimately won our business.
lh111170
Aug 11, 2017
5
The customer serve provided by my service adviser, Spiros was very professional and he made the whole process effortless.
ChuckCFP
Aug 9, 2017
5
Just had my routine oil change and the people and service were top notch as always. And my salesman, Fetah still recognizes me and knows my name even though it's been 15 months since I bought my car!
Linda Casazza New
Jul 26, 2017
4
Had to come in for a recall. Everyone was friendly and on top of it.
Jennypie
Jul 26, 2017
5
I normally go to the Acura Dealership on OBT for service but recently I've struggled to even get a call back from that location. The Sanford Dealership was fast, friendly, effective, and very fair price and service wise.
Arthur Gaton
Jul 17, 2017
5
I had the best experience with my Sales Agent Fetah, he really listened to me and what I wanted and wasn't pushy at all. I test drove the car and left later that day with my new Acura which I absolutely love!
M_DBrant
Jun 6, 2017
1
I made a service request online and requested a loaner because it was a major service. I drove 45 minutes to the dealership and when I get there no loaners are left and I was told by the tech that they don't ever read the notes anyways. Had my whole day planned out and have to reschedule and come back. Very disappointed and a major inconvenience.
Jacqueline Penny
Jun 2, 2017
5
My second Acura from this team. Friendly, great service from scheduling the appt to check in and check out. Most recent vehicle check, my sales guy from 1 year ago came over to say hi and asked about my vehicle experience. I appreciate the service with a smile and the customer care.
Tammy Michelle
May 25, 2017
5
My Service Advisor, (Spiros Kopsidas, was cheerful and helpful. The service was complete and all problems were taken care of. It took only a short hour. All items were explained so I completely understood.
jayduf1
May 16, 2017
5
As always, Acura excels at maintenance and service of my Acura ZDX. Their service staff is always friendly and informative. I will continue to bring my Acura to them for maintenance and service.
2010AcuraZDX
May 15, 2017
1
Drive 2hrs to buy a used 2014 Acura Mdx. Steering wheel start to make loud squeaking noise the next day. Call the authorized local dealer to take the car in for service. The dealer said have to replace the steering column to fix the problem. Call Autonation Acura back to tell them the problem. And the answer I get is "Its too expensive to replace the steering column for a minor issue" I should of drive back and return the car the next day. Wish they could of done something better.
Pham Duc
May 2, 2017
5
We had a great experience purchasing our RDX! Great sales experience and customer service.
Tracy Davenport Munizzi
Apr 17, 2017
5
Called for an appointment and received an appointment for the same day. Car was returned at the promised time complete with car wash. Excellent, professional service rep. I would recommend Acura North Orlando to anyone.
Tommy Gast
Mar 21, 2017
5
My experiences at Auto Nation have been OK. I have a 2010 TL and 2016 MDX. The service department experience varies depending on the sales tech you are assigned to. At times, the service tech can be very detailed and engaged, other times not so much. I previously lived in Ohio and Minnesota. The Columbus Ohio dealership is the best I have experienced in terms of service, friendliness, and customer service. We bought our 2016 MDX at Sanford and the sales person was exceptional.....but he is no longer at the dealership.
Oscar V Rodriguez
Mar 18, 2017
5
I had a great experience buying my 2006 Acura MDX. Martin was very helpful through the whole process. I would definitely recommend this place!!!
Andrea Price
Mar 8, 2017
5
Happy to go back, Victor was very helpful and fast to respond.
Charles Lawson
Feb 28, 2017
1
This is about the worst service dealership I've come across in four years. If you like poor to mediocre service this is your place. I've paid $1200 for repair with terrible exclamation of necessity as well as returned it to a dirty car. The previous visit I got a tire rotation and bought a brand-new tire and the tire pressures werent even equal. Stay away
Benjamin McSwean
Feb 9, 2017
5
We made contact with our salesman Glen Clarke very nice professional guy. He would do everything he can to work the best deal for you.
Alvin Walters
Feb 5, 2017
5
The minute my friend and I walked into the showroom at AUTONATION ACURA OF NORTH ORLANDO, we were greeted with a big and genuine smile belonging to sales representative Abraham Eckley who asked us if we needed any assistance. After many months of searching for a new car, Abraham helped me find the perfect car with all the features I need. I LOVE my new car!!! Abraham is wonderful to work with. He is kind, friendly, courteous, patient, respectful, and extremely knowledgeable. He is well deserving of a 5-star rating! I'd even give him 6 stars if I could! Thank you Abraham!
Yuching Holland
Feb 4, 2017
1
Sales staff is awful to deal with! $1,200 for mud flaps and mats! LOL
Kevin Mooney
Jan 15, 2017
5
I worked with Adbelfettah, on the purchase of my vechile. He was extremely knowledge, friendly, and patient with me through the entire process. Highly recommend working with him.
Cheryl Peacock
Jan 13, 2017
1
DON'T BUY FROM HERE! I do not recommend this dealership not even to my worst enemy. I purchased my first financed car here. When I got there everyone was friendly and eager to sell me a car, I was excited when I did my paper work everything came back fine, so I was happy I left that night made it home the next day I was having serious problems with my car. The car was shutting off when I slowed down then the carpet was soaked in water. There was a leak in the car I called them they wanted me to bring it back in mind you i live in Tampa. So I brought the car in they kept my car for a week I call them Friday they told me come in pick up your car tomorrow I drive half way there to make sure my car is ready for pick up and Adam the manager tells me no the car isn't ready. I was so upset finally after 2 weeks later I get my car. They offer me a warranty for 6 months Adam said take it in no charge any issues. When it came time for my payment I went in to the place that approved me for the auto loan and it stated I owned double the amount because the interest rate was high I was never talked to about the interest rate or how many places they applied for a car load I checked my credit they went through 9 auto loan places but they never made me aware of this now my credit has 9 hard inquires. To top it off I'm 3 months down the road and my car is messed up once again and Adam won't even call me back. PLEASE DON'T BUY FROM AUTO NATION ACURA THEY ARE SCAMMERS AND TERRIBLE PEOPLE. So adding to my review I have called them over a 2 weeks and I have not got a call back these people are very rude and won't call you back. To add more to the review I now have a diagnosis to the car AC has a leak the motor mount is cracked and a belt is messed up please don't buy from them. I have a 4 year old and I'm expecting my second child I'm driving around in a car that is not reliable and might break down any moment.
Gina Marie
Jan 12, 2017
5
Great job by Jeff Morton, our service advisor and the Acura service team. My wife and I were totally satisfied with the service. Also, the loaner was very much appreciated!
Tim Loftin
Jan 11, 2017
1
This was my second service appointment for my 2016 MDX and both experiences were mediocre at best. I found the process disorganized. The "greeter" was difficult to understand and couldn't answer basic questions related to my service request. I wasn't told who my service advisor would be and directed to the waiting room. 15 minutes later a woman called my name and told me she needed a signature so they could begin work on the car. No introduction, no explanation other than to say my service was already paid. I've had other vehicles, both luxury and otherwise and the service departments were exceptional compared to my Acura experiences. The associates are sloppy, inexperienced and disorganized. If it weren't for the fact that I have paid for the service, I'd seek another option. This will come into play when deciding my my car purchase at the end of my lease.
Karen Cerasa Dotson
Jan 9, 2017
3
Purchased our RDX at Acura AutoNation-Orlando. An entirely pleasant experience from beginning to end. I compared the initally offered AutoNation price with those privided by other dealers, and found that in addition to being a class organization, the AutoNation price was the best.
WScheer
Dec 30, 2016
5
I was so happy to see that Carolyn is back when I pulled in for my service!! She has always treated me as a valued customer. She delivers top notch customer service and informs me of everything I need in the future. Thank YOU Carolyn 😁!! You’re my favorite 🤩
Karen Schneider
Dec 23, 2016
5
We had been looking at purchasing a newer, larger vehicle to suit our current situation. Steve and Todd were wonderful. They worked withbus and we drove off the lot with a 2011 Kia Sorento that not only was a very nice, clean vehicle but also payments within our budget. Will definitely be going back when it's time for another vehicle.
Grace Carey
Dec 21, 2016
5
My wife and I can't say enough about how the folks at AutoNation Acura North Orlando helped us out this past weekend. We were on our way from Jacksonville to Orlando and had just gone through Sanford when our 2016 Acura TLX had serious trouble. We limped into the service department at 2:00 PM on a very busy Saturday afternoon. Victor, a service rep listened to our problem and worked with us to get us a loaner car and got our car logged in and had us on our way in very little time to avoid any more stress on us when the weekend was intended to be a fun weekend to celebrate our anniversary. On Monday the techs found out what was wrong, ordered the necessary parts, got them in and installed on our car by Tuesday afternoon. Being in a strange city and having car trouble on a weekend is never easy. But Victor and the folks at AutoNation Acura of North Orlando really did a great job helping us out and getting everything taken care of. We definitely appreciate all that they did and thank them for helping us have the anniversary we were hoping for even though we had car problems.
Bill Clarke
Dec 20, 2016
1
Straight up [non-permissible content removed]. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 miles round trip. At the dealer, the price was the original list price and the used car manager accused us of being "confused" with so many internet listings and that the email listed the correct price. Not an apology, just condescension and an attempt to provide a google class on internet used car searches. Full disclosure, the email matched the on site offer, however, the bait and switch technique to get customers on site is unconscionable.
RobertG
Dec 8, 2016
1
Bought our first Acura MDX used car here and it will certainly be the last time we buy a car from this dealer. We paid cash for the car and the negotiation process was a ridiculous mess. Then several things on the car which were advertised by them to be working were not. Trying to get them repaired has been a nightmare and drawn out way past the 3 day return policy time frame. We were 6 days into the purchase when the blue tooth stopped working and now they are refusing to fix it. They certainly don't stand by their cars! We have 4 kids and looking at buying 4 more used cars in the next 3 years, but we certainly won't even consider this dealer.
Beth Narunsky
Nov 12, 2016
5
Thanks to Mr David Shields and Mark Conley for helping us with our new vehicle. We absolutely love the services at this dealer, they were very kind and took their time with us. We're so glad that we came to this dealer for our first SUV. However, I would highly recommend their services to others.
Nhu Nguyen
Nov 11, 2016
5
Greg P is an awesome service advisor he gave me updates and got me out in a timely professional manner. I will be back with all 3 of my Acuras
Dennis McLaughlin
Nov 5, 2016
5
Called for service appt, Acura Roadside tow truck picked up my car at 2pm, car fixed, washed and back on the road at 4:30. Unheard of!! Thanks AutoNation ���
Lora Kay Mason
Oct 24, 2016
5
Buying a car from Auto Nation Acura in Sanford, FL was a good experience. Our sales person, Martin, was patient, informative and friendly. I didn't feel pressured at all. The atmosphere of the dealership was very relaxed and friendly, no high pressure sales tactics.
RDXOwner63
Oct 1, 2016
5
My 2008 Acura RDX was a part of the recent airbag recall. After calling corporate, I was instructed to call my local dealership. I was expecting to have to jump through a ton of hoops, but Jeff and his team had EVERYTHING taken care of. From the moment I called in, they were professional, courteous, and over the top helpful. I was in a rental car same day, with zero hassle or cost to me. As soon as my part was in I was called to schedule the repair, given the number of a tow company to call to have my vehicle transported, and by noon had my car back fresh from the wash and with a full inspection! I couldn't be happier with the service I received, thank you Jeff and Acura!!! :)
Yara Golden
Jul 22, 2016
5
Great experience with all involved in the sale. Bent over backwards to get us the deal we needed.
Mjhwsh16
Jun 28, 2016
5
Very good experience purchasing my used Acura at this Dealership. Josh Parazine was very helpful, and would definitely recommend anyone in the market to buy a car to go and see him!
tennis16
Jun 3, 2016
5
Had a great experience with Steven!we felt very relaxed with him and did not feel pressure.d
omigurdy
May 19, 2016
4
The work was performed as required.I think the cost of labor was high.
lidoron
May 12, 2016
5
I just wanted to say what a pleasure it was buying an Acura from AutoNation in Sanford. We were greeted with a smile and left with a new MDX. Our sales associate Jim, was extremely knowledgeable and very patient with our questions. We owe a special thanks to Markus in finance for getting us approved and really making the deal happen. If you are interested in an Acura,I would highly recommend this dealership and ask for Jim.
RNPUltimate88
Apr 24, 2016
5
I would highly recommend Auto Nation Acura and sales associate Glen Clarke. He worked with me diligently to find the perfect car and was always upfront and honest with sound advice!! Very nice and great customer service.
sbrowning05
Apr 2, 2016
5
If you are in the market for an Acura, call David Shields. He was a friendly, no pressure, make it happen salesman. I would definitely recommend him and the dealership.
Jennifer Glenn Ishee
Mar 2, 2016
5
We bought a 2016 ILX from this dealer last week and were very impressed with the service and up front dealing. The staff delivered on what they promised and the buying experience was easy and outstanding. Dan Moyer and Julie Wilson took good care of us.
Kelly McLendon
Jan 31, 2016
5
I bought a 2013 RDX from Mark Conley and was impressed with his professional approach, his courtesy and his intimate knowledge of Acura. I would recommend working with Mark if you're in the market for a new or used vehicle.
Lana Salvino
Jan 24, 2016
5
Couldn't have asked for a better experience!! Julie and Nick Lange where the best, helped me out so much with financing!!
Amanda Smith
Jan 22, 2016
5
Our sales guy Dan Moyer did a great job in helping us get into a used car at a good price. We drove 2 hours to see the car and we we not diapointed. The whole staff at auto nation Acura was awsome.
Mikepeggy
Nov 25, 2015
5
Great service! Brought my MDX in for a blinker plate replacement and while being worked on my battery died, still under warranty and without questions they replaced the battery and got me out the door within 1.5 hrs. Spiro was excellent to work with, would definitely recommend!
Gekbatani
Nov 21, 2015
1
I took my car in for oil change on Wednesday afternoon. It took longer than I expected for express 1 1/2 hours! I find out on my ride home my 50.00 gas card is missing from my console!!! Called immediately and spoke to service manager who then had the service advisor call me back to say they don't know what happened to it. Do you really think the thief would confess and lose their job??!!! They then said they credit my account for that amount and I can use it on my next service. I don't know if I want to drive out of my way to get this kind of service. What has happened to Acura? Customer service and honesty out the window!!! This is my 3rd Acura and to say I am disappointed is an under statement.
Claudia Kiesel
Sep 11, 2015
5
We were in the market for a new car and had looked a four other dealerships , lexus , jeep , cadillac and nissan. We were so disappointed the way the salesman did the bate and switch the pushy tactics and the overall cars we test drove just did not feel right. We stopped by Acura and was greeted right away . The salesman was very professional and not pushy at all. He brought us the cars we wanted to test drive instead of walking the lot in the heat. That was a huge plus. The sale manager introduced himself and helped work the numbers and gave us all available discounts. We were very impressed with how everyone involved and the whole experience went. We love our new car and will send all our friends and family to Acura . Thanks Gerry , Sequioa and Robert !
oogies4
Aug 27, 2015
4
I have been dealing with AutoNation since I bought my first TL in 2002, I have no one else other than AutoNation Acura service my car Aura and this includes the purchase of my 2012 TL in 2014. AutoNation is the best service arrangement I have ever had with any vehicle I have owned. They are totally professional and any service has always been performed right the first time. I often recommend AutoNation to my friends and acquaintenances.
BillyBethel
Jul 27, 2015
2
Went to dealership and got an excellent price on the car. The issue came over the dealer "add on" sticker. The items were inflated beyond control and there was no negotiation those items down. Ended up being a $2000.00 charge which I refused to pay. Items were that infamous "protection" package and something call a PRO PACK. After getting back home and doing my research that ProPack was inflated over 400%. Honestly would not recommend this dealer....Went to another dealer and got a better selling price, more for my trade, and the PRO PACK accessories for free!!!!!!!!
FloridaDave
Jun 21, 2015
5
I have visited them many times over the last 20 plus years with all the Acuras that I have owned- Very few times do I have a complaint with them but if I did ROBYN fixes it!
Adlai Green
Jun 17, 2015
1
To start with they messed up the loan paperwork for my car and were blissfully unaware until we pointed it out to them. They fixed this but their excuse was "someone else did it and they're not here, so we're not responsible". Then they overcharged me by 1000s of dollars, which they refunded but this put my bank account in trouble for the better part of a week. Their excuse was "oh someone fat fingered and added an extra zero". This sort of callous attitude is typical of their organization. Then, when they asked me what they can do to make up for it, I asked for what I considered fair compensation for putting me through this ordeal. The manager Rob Breedlove was extremely unprofessional and started yelling at me, the customer, raising his voice and accusing me of trying to extort him for free stuff, which was extremely humiliating and de-humanizing. I would NOT recommend this Acura dealership to my enemies, let alone my friends. We will address our grievances by lodging complaints with Autonation corporate, the better business bureau and also make the news channels aware of this unprofessionally run operation.
Santosh Hari
Jun 10, 2015
1
The only reason I gave this dealership 2 stars is because we had a nice shopping experience with Nick. We had a horrendous, outlandishly ignorant and inexperienced deal with the finance department. Between Gil and others in the finance department incorrectly submitting our auto loan and over charging us by $1000s for a car payment, the finance department truly needs more experienced, more educated employees! No one could afford to purchase with this dealership!
Jennie Williams Hari
May 18, 2015
1
Completely dissatisfied! Leased my second MDX back in September. It was in and out of the service department until December when they finally put a "new" transmission in my NEW car. This was after several trips of bringing it in, taking it home and learning what they "fixed" was not the problem. Car still isn't right, nor is my lease agreement that I have been trying to get fixed since I received my October statement. After months of calls not returned or just being ignored, I finally was told that even though the finance guy, Dominic, messed up, Acura cannot and will not amend my lease. I will not take my car there for service and the next time I set foot in the dealership will be when I happily drop of the lemon they leased me!!
Cathy Johnston Petrazio
Apr 1, 2015
1
***UPDATE AGAIN*** Here we are a year later and get same (or at least sounds like it) RUDE service representative on the phone that I dealt with a year ago and he hangs up on me too. There obviously were no permanent changes or customer service training done. Changing the rating back to 1 star. Thank you for another reminder on how horrible the service can be on AutoNation's roulette wheel in the service center without a culture of "customer service" cohesion and only a person here or there that knows how to treat people. ***Original*** So tired of the service department at this location being rude because I do not have a "NEW" Acura or treat me like I am not good enough to be a customer. This doesn't mean I won't pay for service or have the money to pay for service. I do. I am just not ready for a new car. Today was a reminder of why I stop going to them for my regular service months ago. (In addition to them not doing their job, like the inspection they are supposed to do with every oil change.) I do not recommend, unless you are rich, snobby, and drive a new Acura. My new car was going to be an Acura MDX, probably not any more so I do not have to deal with their service department. ****UPDATE**** After my conversation with Mr. Breedlove, I was scheduled to bring my car in to figure out what my problem was for my initial call. The went the extra mile to fit me in on a weekend and made sure thing went right. They ended up having to order a part for me to fix what was wrong and advised when it would be in. I was supposed to schedule and appointment which I did not at the time. My adviser called me back after some time to schedule the repair when noticing I never came back for the fix. During my time there they made sure everything was okay. They really were trying to make up for things, but it is a shame it had to take this post for things to turn around. Hopefully with the new management the new experience will be a permanent one.
Crystal Lamson
Mar 26, 2015
5
Mr. Glen Clarke was great to work with very professional and honest.
Vanessa2015
Feb 16, 2015
5
Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, and Brian and Kenny are Service Managers, all of whom took great care of us after we bought our gently used 2005 Infiniti QX56. The person who owned it obviously took great care of it, and it runs perfectly! However, when Acura took it in on trade they did a thorough inspection and found that the steering column, front brakes, and oil filter housing seal were in need of repair. All of which was completed prior to me even looking at the vehicle. We bought the car at the end of October 2014 as a birthday present for my wife. She had been driving a 2000 Ford Expedition that we bought in 2004 with 70k miles on it (it was an excellent car). But after two kids and 190k miles it was time to retire the old girl. The Infiniti suited our needs perfectly, and we purchased it, even though it already had 100k miles on it. But, since Acura took it on trade, and with the great condition it was in, I went ahead and got it. Unfortunately, soon after driving it home, the steering column was loose. So, I called Acura, and they said to bring it back in for them to evaluate whether they could do anything. Well, they did something all right. They kept the car until they could locate a suitable replacement steering column, and provided us with a loaner vehicle, not once, but three separate times while they ordered and replaced five different steering columns. Also, that in that same time period, during one of the few weeks we had the car back, the brake system failed and I had to have it repaired at a cost of $1250. But, that's merely a coincidence of the timing. Acura took care of that repair in as best of a cost effective manner as possible. In the time that weve owned the car, weve actually only had it in our possession for about two months as Brian and Kenny were relentless in their mission to ensure that we were totally happy. They also took care of a few other minor issues: the side mirror switch had to be replaced, the ignition switch was loose and they had to order new bolts. All of which, they had to order parts and incur labor hours to repair. I cant say enough great things about the level of service, respect, and willingness to provide great customer service that Autonation Acura of Sanford has provided my family. My Wife loves the car, and the kids cant get enough of all the space it provides. Thank you Autonation Acura for all you did for us. Jack Gross, Lake Mary, FL.
jackgross
Jan 23, 2015
5
Best car buying experience I've ever had! All cars were priced well below retail, and each one I looked at was spotless. They even had a folder of the full car facts report on the dash ready before you even test drive the car. Fully detailed for me before I left the lot! Money back guarantee and warranty were critical in making me feel comfortable with my purchase. I love my car2006 Acura TL looks like I drove it off the showroom floor! The team at AutoNation Acura was as impressive...very comfy wait for the sales process and detail! Class Act!!
Kim_Zielinski
Jan 17, 2015
5
I recently purchased the RDX from David Shields at Acura. He was very professional and good to work with as was the Sales and Finance Manager. I felt I got a good deal and David and the staff were willing to work hard to get my business and secure the deal. I can recommend AutoNation Sanford for anyone looking to purchase a new or used Acura.
sb2817orl
Jan 15, 2015
5
Great Experience! One hour and 15 minute drive to dealership so it was critical that details of purchase were worked upfront. Matthew Carducci negotiated price, terms, over email/phone and was straight forward, honest and respectful. Was super impressed at dealership that the Hyundai Genesis was in prisitne condition and Matthew/Acura North Orlando conducted the sale quickly in accordance with the terms we agreed to via email.
MikeSpaceCoast
Dec 21, 2014
5
I went in for an oil change and ended up with a new car. Really good salesmanship, Great car.
omi4
Dec 19, 2014
5
From state to finish AutoNation Acura North Orlando made the process of getting my new car easy and fun. I was happy with the service and attention I received from everyone there. Love my new car, so glad I went to AutoNation Acura North Orlando!
brittney121
Dec 19, 2014
5
Thank you for my awesome TLX. Gerry made the deal very easy and would highly recommend. Thanks again!
Thankyou01
Oct 7, 2014
5
Rob, Glen & Gerry, thanks for the help, efforts and extraordinary customer service.
Maru Ygg
Oct 3, 2014
5
On 07/29/2014 I purchased a Pre-Owned Toyota Avalon from this Dealership. As an Internet Customer I had the pleasure of dealing with Matt C. Matt was a consumate professional who went out of his way to make me feel welcome and part of the "family." The Store was Luxurious and offered many ammenities including, Starbucks Coffee, Cold Sodas, water & an extensive assortment of snacks. Together with the Finance Dept it, Matt made the experience painless and efficient. If you are in need of a pre-owned vehicle or a New Acura, visit Autonation Acura North Orlando and ask for Matt C.
Echarte
Jul 31, 2014
5
After blowing my right rear tire on Rt. 95 near Lorton, VA, getting the spare tire put on by AAA. getting on the car train from Lorton to Sanford, FL, we called Auto Nation in Sanford and talked to the Service Manager who agreed to replace our spare with a new tire. We arrived and were so pleased that the new tire was put on and our luggage reloaded in an hour and a half. We had a four hour drive ahead of us to Naples, FL. Thank you Auto Nation!
TomLynch1
Jul 16, 2014
1
Wow...very disappointed thus far. 150 point "Acura" inspection and broken down in a parking lot 4 days into owning a used 2012 31000 mile Acura MDX Technology package SUV. I expected so much more...convenient with a 3 day lemon law guarantee. Towing it in to the center tonight as of 11:48 pm and checking the service from there. What stood out was the finance manager stressing a extended warranty due to $3000 repairs just for navigation electric issues that "could" happen...sounds like they knew something. They wanted to get us out the lot as fast as possible as they left their KeyLock on the keyfab and we had to call and come back to have them cut it off. One of my buddies that owned a deslership said those things are costly, but sounds like they just needed it gone and didn't care. Keep your eyes open on used vehicles and AutoNation.
Chris Beecher
May 30, 2014
5
I would to thank Mickey and Derrick for a great car shopping experience. Went out of their way to make sure everything was satisfactory!!!
Adrian Calle
Apr 30, 2014
5
This dealership has been our sole source since 1999. I have known my service advisor, Rodney C, since we were introduced when we bought our first Acura, a '99 TL. We know we can rely on this service Department to "do it right the first time at a fair price. HRGill
gill11
Apr 26, 2014
5
This dealership has been our sole source since 1999. I have known my service advisor, Rodney C, since we were introduced when we bought our first Acura, a '99 TL. We know we can rely on this service Department to "do it right the first time at a fair price. HRGill
gill11
Apr 24, 2014
5
Mickey was awesome and the experience great!
Sandy Jo Grady Teeple
Jan 23, 2014