Recent Reviews from AutoNation Acura North Orlando

I brought my 2015 Acura ILX in for an oil change and tire rotation on Friday, June 29th. I purchased the car in July 2014, so my 4yr/50K warranty expires in less than a month. The alert to change the engine oil comes on at 15%. Since the alert continuously comes on until I have it changed, I tend to reset the alert, and then wait until it goes from 100% - 90% to bring it in for service. I live 25 miles away from the dealership so it takes about 45 min with no traffic to get to the dealership. When I arrive, I patiently wait for someone to assist me. 2 service advisors pass and asked me if I have been helped before a third finally comes to assist. The gentleman checks the mileage in the car and then tells me that I don’t need an oil change because I am only showing 90%. I tell him that I reset the alert since it goes off at 15%. He takes the keys and I go inside to wait. While waiting inside, the assigned advisor, Julianna comes in and calls me to her desk to go over my service. She informs me that I am using the last of my pre-paid oil changes. Then she asks if I want to have any of the prior services that I declined performed today, which were replacing my wind shield wiper blades and air filter. I let her know that I had already replaced those items. This somewhat concerned me because they were asking me to perform services without performing an inspection to see if they needed replacement. I sign the paper work and they start with the service. Later she comes to me and tells me that my transmission fluid needs replacing and this will cost $133. I suggest that I could possibly get this service performed for cheaper and Julianna tells me that anyone else wouldn’t use Acura transmission fluid (Is that a real thing?) and that if I had issues, it could void my warranty and that if I had transmission trouble, Acura wouldn’t assist. I pointed out that my warranty expires in less than a month. A few more minutes goes by and my car is ready. The first thing I notice when I got in the car is that my oil light was not reset. This was unusual since they normally reset my light to 100%. Yesterday, I noticed that my tires were never rotated. One of my tires has a distinct mark on the rear right tire. That tire was never rotated. With that said, I am questioning whether or not my oil was even change because I know for a fact the tires were never rotated. I am very disappointed in Autonation Acura North Orlando. Instead of trying to sell additional maintenance services, I am now questioning whether the oil was actually changed. I know for a fact the tires were not rotated. I will not be returning here to have my car serviced in the future.

Joseph Charlot Jul 3, 2018

If you are in the market for new car you should stay away from buying Acura especially from this dealer ship. You would end up getting stuck with horrible service. The level of customer service has been going down. I've been loyal to Acura for 18 years and have been going to this dealership since 2000 for car maintenance when they were under the name Jimmy Bryan. I'm extremely disappointed of the way I was treated there today. I've bought the oil change package they offer there for many years. I brought my car in for oil change and told the service guy that I wanted to buy another package since I already used up my current one. He advised me that the finance person would call me back to go over the price since I had to go back to work. I agreed to leave my car there and was dropped back off to work. The finance guy called me couple hrs later and told me the package with 4 oil changes and 2 tire rotations would be $355. I told him I don't remember paying that much before. Mind you a single oil change cost $60 x 4= $240 + tire rotations $29.95 x 2 would be $299.90 which is way cheaper than the package so why would I want the package. It must provide some kind of discounts or benefits to get the package deal. He told me that's what I paid before for my old package. Right there I was lied to. I requested to have the service person whom helped me earlier to give me a call. The service guy called back and agreed that it shouldn't be $355 and that package is for the full synthetic oil instead of synthetic blend which is what I had. He confirmed the package would only cost about $245 after tax. I told him I agree to get it and use it for my oil change. He told me he would have the finance guy set it up and all I need to do is sign when I pick up my car. When I went to pick up my car the same finance guy pulled me in the office and told me the package would be $355. I told him that's not what I was told by the service guy and not what I paid for previously. His response was "I don't know what the service guy told you and he's not here. Why don't you just call him since you have his number?" He basically implied to me that I was lying. I told him he called me from your office and are you implying I was lying? I asked to speak to his manager or service manager he then said everyone left and he's the only manager. I insisted to speak to some one higher and finally he told me he would get his director. Right there I was lied to again about no one else is higher that I could talk to beside him. The director came in and basically told me the service guy is just an employee not a company and all he could do is to coach him. What kind of response is that? The employees represent the company and when they make mistakes the company owns up to it and you are not doing any of that. That's what I told the director and. I'm not there to steal or cheat your company. I've spent so much money for my car service there and was there to buy more. I'm very disappointed of the level of service provided to me today and was insulted by the finance employees. This is my last straw and will never set my foot back in there.

Mylinh Tran Jan 30, 2018

I am extremely disappointed with the customer service from this dealership. I signed the papers on a lease deal and took delivery of an Acura TLX late Sunday night after the dealership had closed (around 6:30 p.m.), following an unnecessarily long negotiating period, and wait for the paperwork and the car to be prepared. I had been choosing between the Acura TLX and a BMW 320i. The following day, at around 1:00 p.m.) I received a revised offer from BMW for a significantly lower monthly lease payment (around 15% less than both the prior BMW offer and what I was paying Acura). I recognize that BMW should have been a little more timely with their best and final offer, but it was still a big chunk of change ($1,800 over the 36 monthy lease period) that I would be foolish to not pursue. I immediately called the Acrua dealership, provided them with a copy of the offer from BMW, and gave them the option of reducing my lease payments by about 10% (about $1,100 over the lease term), or voiding the deal and taking back their car. I even offered to pay them for the 30 miles I drove between the dealership and my house, and any other out of pocket fees they incurred. To my surprise, the State of Florida does not have a 72 hour cooling off period on auto lease deals, but I expected that a luxury car dealership would want to maker sure that its customers are happy, and would be more concerned with maintaining a good reputation and long term customer (I have driven nothing but Hondas and Acuras for the last 28 years) than insisting on going forward with a deal that was less than 24 hours old. If Acura truly had made their best and final offer to me, they could simply take back the car, which they could easily sell to another customer, and hand me back my used Acura TL, which was still on the lot. After multiple calls with multiple AutoNation representatives (sales person, supervising manager, and finally general manager) over a 5 hour lapse of time, the final response from AutoNation Acura to my offer was a big fat NO. They refused to either void the deal, or provide any reduction on the lease price, and offered no other accommodation; not even a free oil change. (BMW, by the way, provides free maintenance throughout the lease term.) The worst part about this experience is that I love the car, and the joy and satisfaction of the new car experience has now been ruined because of the short-sighted approach of the managers at this dealership. Needless to say, I am not a satisfied AutoNation Acura customer, and will not be recommending this dealership to any of my friends or acquaintances.

Ron1960 Nov 1, 2017

Ron S. Nov 1, 2017

Ron Schirtzer Oct 31, 2017

We looked at several car dealers to purchase a small SUV for my wife and we decided to purchase an Acura RDX (2014) because my daughter has an MDX and it is a different vehicle but we can see the quality on the vehilce. I reviewed all the technical specs before I went to the Acura dealer (AutoNation) Nick Lang was very helpful as the sales person but I thnik that we should have waited another few days before we made the purchase. We had to purchase the technology package to get the automatic tailgate which can be open from the inside of the RDX or from a remote control. My wife had rotator cuff surgery so it will be very difficult for her to open the tail gate manually. We could not get this as an option from Acura Autonation or from the factory according to Nick. Most other brand SUV's we looked at had a remote where you can open the tail gate and also stop it at any height you want. This is a real good feature and hope that Acura will make this standard on all RDX. (Good information for the new car director and may be they can sell more vehicle with the auto tail gate rather than purchasing the tech pkg) The mat in the RDX is very poor quality for the money you pay for this vehilcle. The other thing when I came home I looked at the spare tire and this spare tire is smaller than the tires on the vehicle 17 inches versus 18 inches on the vehicle. The spare tire is 6 inches wide and the tire on the vehicle is approx 9 inches wide which means that you cannot fit a full size tire in the spare tire well. The well is not deep enough to accomodate the full size tire or you will have a bump in the trunk. They did not check the spare tire and it is ONLY 52 PSI and they recommend to have 60 PSI and to drive a maximum of 50 miles/hour on the road. Well we live 2 minutes form I95 so we are on HIghways most of the time. If my wife has a flat then change into the spare tire, you could image my wife driving this expensive RDX with her flashing lights "ON" on the hihway with this "Donut" What a poor design even though there is a small percentage that you will get a flat. Even less expensive other vehiles has blind spot monitor as standard. This feature is not on the 2014 RDX.Well we are taking the RDX to the dealer in two days to have some other things add on. The RDX has some great features.. Adam Safdari (new car director) was very helpful but could not resolved the issue of the spare tire due to the poor design of the tire well. Lisa- Financial was great.

Rasheed Ali Oct 27, 2016

I drove about 2 hours to look at a vehicle at there dealership only to be very disappointed. I had asked a lot of questions about it before I decided to make the drive. I asked about scratches and the general condition of the vehicle and was told there were no major scratches except there were some on drivers door.They did send me pictures of the vehicle which looked good to me. I completely understood I would be buying a used vehicle and some cosmetic damage is par for the course. The one question I did not ask because the car I was interested in does have a clean car fax was if there was any paint work done to the vehicle. I will now add that to my list of questions. I am actually surprised a Acura dealership would have a vehicle on ther lot that had been painted on just about every quarter panal I looked at. They did not even bother to clean the overspray off the engine compartment. I would understand this if the car was at a Buy here Pay here lot but this 2013 MDX was at a Acura dealership. I am not a car guy but the paint work was so bad even I could see it, so for them not to know it is impossible and if they didn't well that speaks for itself. I did ask if they had any other cars to look at but I was just trying to justify the 4 hour drive I made to look at a car that probably will end up at the auction. The wax left on the car and rip in the leather interior was just another reason I will never drive to there dealership to look at anything they have for sale. The salesman I had was very polite and did not try to justify the paint work and I appreciated that. Although I wish he would have disclosed it before I drove up there. I guess you have to look at a lot vehicles before you find the one that fits your needs. The one thing I am sure of is I will never find it at automation Axura north Orlando because I will not go back. There would be to much risk involved,who really knows what problems this repainted MDX really had. Maybe this review will save somebody some gas money maybe not. Thanks Adam Mohr

Adam Mohr Sep 12, 2016

I have been coming here since I bought my car in 2012, I have an Acura TSX. Unfortunately, the last two times of going to get my oil changed, I had horrific experiences. I would like to add that I have a package deal with Acura that I get oil changes & tire rotations without pay when arriving. My previous time before last, I was told it would be an hour for my oil to be changed, a tire rotation, as well as a detailed wash; I waited 4 hours - they told me I would wait one. At this time, I bought a full deep detail of my car. When I received my car after the detailing and works done, my car was still dirty and never got cleaned. It took them 3 more times on 3 different days, to actually finish a full detailing. For me working at a hospital and over 60 hour weeks, the last thing I want is to be stressed about something as simple as a car detail, shouldn't it be done right the first time?? My last time there, I refused to get the free car wash while getting my oil changed and tires rotated, I did not want the same experience. This time, I was out in 45 minutes. I left happy for once, which was surprising. Problem was as soon as I turned onto 1-4 (mind you on a Friday afternoon at 4:30 pm) and hit 20 mph started swerving out of control and making a loud noise. I called Acura and said I was on my way back because something was not right. I was completely shaken up. I arrived at Acura and found out something astonishing. Their service manager told me that their tech FORGOT TO TIGHTEN MY LUG NUTS!!!!! I was so peeved by this experience. I did not understand how this could happen. I then had their adviser tell me that the exact same thing happened to her last week, at this Acura. (so this happens to an employee, not reported, and now happening to others?) I soon became furious - how could they look over something so simple but makes such an impact on the car??? What if I had my child with me and something would have happened? Like my wheels falling off? I went and talked to the GM - which then told me the only way to make it a better experience was to give me a free deep detail. I laughed - this is all they could do? It was the last thing I wanted them to do since the last experience was crap. After having a discussion with him, the adviser, and the tech manager they promised me a full detail, back tires to front, and I asked for air filters - since they were going to charge me $115. They said no problem. Next thing I know it - after they received my car - they would only detail it. I have been completely disappointed and disgusted by this behavior. Not only did I have an extreme panic attack by my car swerving around on FL's busiest highway at the worst time, I was treated poorly and lied to about what would be done to fix my experience. It was by far the worst customer experience I have ever had within my life. If I were you, take the extra ride out to the OBT - they actually care about their customers and clients. It is worth it.

Keely Rusinova May 18, 2015

***UPDATE AGAIN*** Here we are a year later and get same (or at least sounds like it) RUDE service representative on the phone that I dealt with a year ago and he hangs up on me too. There obviously were no permanent changes or customer service training done. Changing the rating back to 1 star. Thank you for another reminder on how horrible the service can be on AutoNation's roulette wheel in the service center without a culture of "customer service" cohesion and only a person here or there that knows how to treat people. ***Original*** So tired of the service department at this location being rude because I do not have a "NEW" Acura or treat me like I am not good enough to be a customer. This doesn't mean I won't pay for service or have the money to pay for service. I do. I am just not ready for a new car. Today was a reminder of why I stop going to them for my regular service months ago. (In addition to them not doing their job, like the inspection they are supposed to do with every oil change.) I do not recommend, unless you are rich, snobby, and drive a new Acura. My new car was going to be an Acura MDX, probably not any more so I do not have to deal with their service department. ****UPDATE**** After my conversation with Mr. Breedlove, I was scheduled to bring my car in to figure out what my problem was for my initial call. The went the extra mile to fit me in on a weekend and made sure thing went right. They ended up having to order a part for me to fix what was wrong and advised when it would be in. I was supposed to schedule and appointment which I did not at the time. My adviser called me back after some time to schedule the repair when noticing I never came back for the fix. During my time there they made sure everything was okay. They really were trying to make up for things, but it is a shame it had to take this post for things to turn around. Hopefully with the new management the new experience will be a permanent one.

Crystal Lamson Mar 26, 2015

Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, and Brian and Kenny are Service Managers, all of whom took great care of us after we bought our gently used 2005 Infiniti QX56. The person who owned it obviously took great care of it, and it runs perfectly! However, when Acura took it in on trade they did a thorough inspection and found that the steering column, front brakes, and oil filter housing seal were in need of repair. All of which was completed prior to me even looking at the vehicle. We bought the car at the end of October 2014 as a birthday present for my wife. She had been driving a 2000 Ford Expedition that we bought in 2004 with 70k miles on it (it was an excellent car). But after two kids and 190k miles it was time to retire the old girl. The Infiniti suited our needs perfectly, and we purchased it, even though it already had 100k miles on it. But, since Acura took it on trade, and with the great condition it was in, I went ahead and got it. Unfortunately, soon after driving it home, the steering column was loose. So, I called Acura, and they said to bring it back in for them to evaluate whether they could do anything. Well, they did something all right. They kept the car until they could locate a suitable replacement steering column, and provided us with a loaner vehicle, not once, but three separate times while they ordered and replaced five different steering columns. Also, that in that same time period, during one of the few weeks we had the car back, the brake system failed and I had to have it repaired at a cost of $1250. But, that's merely a coincidence of the timing. Acura took care of that repair in as best of a cost effective manner as possible. In the time that weve owned the car, weve actually only had it in our possession for about two months as Brian and Kenny were relentless in their mission to ensure that we were totally happy. They also took care of a few other minor issues: the side mirror switch had to be replaced, the ignition switch was loose and they had to order new bolts. All of which, they had to order parts and incur labor hours to repair. I cant say enough great things about the level of service, respect, and willingness to provide great customer service that Autonation Acura of Sanford has provided my family. My Wife loves the car, and the kids cant get enough of all the space it provides. Thank you Autonation Acura for all you did for us. Jack Gross, Lake Mary, FL.

jackgross Jan 23, 2015

Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, and Brian and Kenny are Service Managers, all of whom took great care of us after we bought our gently used 2005 Infiniti QX56. The person who owned it obviously took great care of it, and it runs perfectly! However, when Acura took it in on trade they did a thorough inspection and found that the steering column, front brakes, and oil filter housing seal were in need of repair. All of which was completed prior to me even looking at the vehicle. We bought the car at the end of October 2014 as a birthday present for my wife. She had been driving a 2000 Ford Expedition that we bought in 2004 with 70k miles on it (it was an excellent car). But after two kids and 190k miles it was time to retire the old girl. The Infiniti suited our needs perfectly, and we purchased it, even though it already had 100k miles on it. But, since Acura took it on trade, and with the great condition it was in, I went ahead and got it. Unfortunately, soon after driving it home, the steering column was loose. So, I called Acura, and they said to bring it back in for them to evaluate whether they could do anything. Well, they did something all right. They kept the car until they could locate a suitable replacement steering column, and provided us with a loaner vehicle, not once, but three separate times while they ordered and replaced five different steering columns. Also, that in that same time period, during one of the few weeks we had the car back, the brake system failed and I had to have it repaired at a cost of $1250. But, that's merely a coincidence of the timing. Acura took care of that repair in as best of a cost effective manner as possible. In the time that we’ve owned the car, we’ve actually only had it in our possession for about two months as Brian and Kenny were relentless in their mission to ensure that we were totally happy. They also took care of a few other minor issues: the side mirror switch had to be replaced, the ignition switch was loose and they had to order new bolts. All of which, they had to order parts and incur labor hours to repair. I can’t say enough great things about the level of service, respect, and willingness to provide great customer service that Autonation Acura of Sanford has provided my family. My Wife loves the car, and the kids can’t get enough of all the space it provides. Thank you Autonation Acura for all you did for us. – Jack Gross, Lake Mary, FL.

Jack Gross Jan 23, 2015

I am very dissatisfied with the service I have received from this dealership. I switched to Courtesy Acura about four to five years ago after I had been dissatisfied with the service at Fountain Acura in the south side of town. It is not convenient for me, but thought I had been given great service here over the years. My awakening all started last March when I had to have my radiator replaced after my engine overheated on my way home one night. I asked the service advisor to have them check over my car to see if there is anything else wrong. They said all that was needed was a new radiator and an oil change. The hoses and thermostat was not replaced. I was not impressed with my advisor - she seemed uninformed on what the service department had done, and unwilling to go above and beyond. She was not there on Saturday morning when I picked up my car, so my checkout experience was less than remarkable. In just a few weeks I have two of my tires replaced at another shop and find out that a CV joint needs replacing and an engine mount was broken. These were items that were not identified when I asked Acura to look over my car to see if there were any other issues. Less than ten months after getting my radiator replaced, I find out that my radiator system is not working properly because the the system was not properly pressurized and I had a leak in the system. I had to have the hoses, thermostat and radiator cap replaced. I did not go to Acura. Two short weeks later, I find out I have to have my timing belt and balance shaft belt replaced because they were hitting the timing belt case. They were rotating in a "sloppy" manner indicative of not being properly rotated. This was at 109,000 miles. At just over 77,000 miles I had both of these belts replaced when I had my clutch replaced at Acura. Again, I had this work done at an independent shop. I am getting better customer service and more reliable car repair at an independent shop than my auto maker's dealership. Isn't that supposed to be their claim to fame so to speak? If you are going to charge higher prices than an independent shop, make it worth my while to go out of my way to get up to your dealership and pay your higher prices. Instead, they have been performing substandard work that I am now having to refix somewhere else. I will not trust Acura to touch my car again and rest assured I will not be purchasing another Acura. It's a shame too, because for an automobile that is supposed to be so reliable, the service department sure is becoming a liability for them they may not soon be able to afford.

bdaisy75 Feb 2, 2010

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