Recent Reviews from AutoNation Acura North Orlando

I’ve purchased a 2016 RDX from this location back in 2019 along with an extended warranty, which proved to come in handy after my car broke down last week. However, the man that answered the 800 phone number was not helpful and told me that they did not have a loaner vehicle for me and I would have to pay an additional $220 to have it towed to them because it was outside of the 20 mile range in the contract I purchased, however when I arrived to Sanford, I was welcomed by friendly faces, Carolyn quickly brought me in and got me a loaner car, as she could tell how stressed and upset I was, not having another vehicle, and being a single mom. All the repairs ended up being covered under the warranty, and I got to drive a really nice loaner for a week. The folks at this location are unparalleled, as they treat people like “people” not a number. Thank you for being so kind to me Acura of Sanford, You have forever won my business.

The new car sales team are easy to work with and very patient. I highly recommend this dealership for your next Acura purchase!

This rating is specifically for Carolyn Roy who is very kind and professional who always makes my experience good.

Excellent service. The staff was knowledgeable, friendly, and went above and beyond to make this a positive experience. They went above and beyond and are the best in the area.

Service completed in a timely manner.

I used to order parts here, but their prices are double than what you'd pay on any Acura website. Will no longer come here for parts or service.

I bought my first new car and my first Acura at AutoNation Acura in Orlando a few days ago. What a great experience! The customer lounge was calm and comfortable with free beverages and wifi while I was waiting for applications and paperwork to finalize. The dealership showroom was clean and showcased a few models in the Acura range of vehicles. About the sale though. I was in contact via email for a week with Brenna Collins. She is a wonderful and cheerful salesperson. Brenna is easy to talk to and willing to help with anything she can. Brenna answered all the questions I had about my car. She and I discussed my trade and finance options. We talked about all of the tech and features that came in the car as well as who to contact when I am ready to have accessories installed and tint put on my windows. Brenna working along with her Finance Manager Kyle Morgan were able to find a local credit union for finance and kept my payments below my max requirements. Kyle is a tell it like it is guy who is going to help you and give you the facts just like Brenna. Kyle and I went over finance options, protection packages and discussed accessories as well. My time spent dealing with Brenna and Kyle felt like I was buying a car from a friend. No surprises. Just open and honest conversation. There were no excessive markups either! I will be taking my car in for service at AutoNation Acura when service is due. When it is time to trade up. I will be right back to talk to Brenna and Kyle again. Thanks!

I bought my first new car at AutoNation Acura in Orlando a few days ago. What a great experience! The customer lounge was calm and comfortable with free beverages and wifi while I was waiting for applications and paperwork to finalize. The dealership showroom was clean and showcased a few models in the Acura range of vehicles. About the sale though. I was in contact via email for a week with Brenna Collins. She is a wonderful and cheerful salesperson. Brenna is easy to talk to and willing help with anything she can. Brenna answered all the questions I had about my car. She and I discussed my trade and finance options. We talked about all of the tech and features that came in the car as well as who to contact when I am ready to have accessories installed and tint put on my windows. Brenna working along with her Finance Manager Kyle Morgan were able to find a local credit union for finance and kept my payments below my max requirements. Kyle is a tell it like it is guy who is going to help you and give you the facts just like Brenna. Kyle and I went over finance options, protection packages and discussed accessories as well. my time spent dealing with Brenna and Kyle felt like I was buying a car from a friend. No surprises. Just open and honest conversation. I will be taking my car in for service at AutoNation Acura when service is due. When it is time to trade up. I will be right back to talk to Brenna and Kyle again. Thanks!

Great service! Thanks

The experience was great, easy and no haggling

I purchased my vehicle there about 2 months ago and I can say the service is great. Been there twice for service and Marcos is really great. He's been such a great help keeps me updated with my service. I drive almost two hrs just to go there for my service I wouldn't go to any other acura.

Julianna Pagan always makes our maintenance visits go as pleasant as possible. Really pleased with their service.

Castro was fantastic. He maintained excellent communication through the entire purchase process. He was very thorough and took his time explaining everything to me.

As always, the service at Auto Nation in Sanford is outstanding. Jeff always provides clear descriptions of what is going on with my vehicle and guidance in what is necessary for safety and my budget. This is my seventh Acura and I wouldn't switch as long as Jeff can keep it going for me. Thank you Auto Nation!

This dealership is so great! After purchasing from another dealership, we have returned. Buying process was quick and smooth. The salesperson was great, no run around. The finance department was as expected while buying a vehicle, but they were quick. MUCH BETTER than the last dealership we had to deal with. This dealership was professional!!!

I bought a car here a few months ago and it was a pretty good buying experience. Very happy with the BMW I bought from them. I had an issue but they resolved it promptly. Thank you!

Excellent experience. Had a free drink while I waited. They even sent me a video of their service and recommended services. Completely satisfied with the service.

Julianna is always great and very helpful. I'm glad she is my service rep. My 2020 MDX PMC went in for service for oil and tire rotation. It was fast. And the they washed the car and it came out looking very nice this time. Service always do a great job.

They were very respectful and helpful we us I’ll will recommend anybody that would like to buy a car to AutoNation Acura Dealer

I inquired about a vehicle over the phone and was scheduled to go see it. Soon after scheduling I found another car at another Autonation dealership. When I told Catro offered to have it brought to his location which is closer to me. Castro was very good and had patience with all of my questions. Start to finish was a great experience.

I have worked with Guliana on multiple occasions before. She has always been forthcoming with what is needed, what can wait, and no pressure to get any particular service done that I was not comfortable with.

Great and timely.

you make an appointment and they get the in andout as quickly as possible

My service was superb! I have never had such a good experience at a dealership before! Carolyn was amazing; she did everything within her power to save me money, make the maintenance as low-impact to my schedule as possible, and took care of all the logistics of getting me a loaner car! Definitely the best customer service I have ever received from any dealership - not to mention it's Memorial Day weekend and it was super busy, so she was extra awesome!!!!

My service was superb! I have never had such a good experience at a dealership before! Carolyn was amazing; she did everything within her power to save me money, make the maintenance as low-impact to my schedule as possible, and took care of all the logistics of getting me a loaner car! Definitely the best customer service I have ever received from any dealership - not to mention it's Memorial Day weekend and it was super busy, so she was extra awesome!!!!

We have sold several cars before and none were as honest and upfront as our experience at AutoNation. We were offered a price for our car and after an inspection we were honored that price. No tricks or excuses or swaps, just an honest business deal. Athan communicating about every step of the process and we were out the door in the promised amount of time. Excellent service and no pressure.

They treated my family and I with respect, Gian (the salesman) was upfront with everything. Even after the purchase I had a couple of concerns and Gian and the sales manager addressed them and fixed them promptly. They serviced and detailed the truck, and also put on a set of new tires. Overall I’m very happy with the service we received.

My husband and I had a great experience with Mr. Francois and Kyle. We were able to do everything electronically, so when we got there all we had to do was test the car out and sign the papers. Took less than an hr, where with other dealers we've dealt with took half of our day. I will definitely be coming back if we are in the market for another car.

Service was fast. Communication was easy. Jeff was great!

Great place to purchase your car here and their service department is top notch. Great customer services all around.

BUYER BEWARE predatory and unlawful, usury loan practice. Florida, for example, has an 18 percent interest rate cap on consumer loans greater than $4,000 and up to $25,000. With the maximum being 25% is what I have read I have filed a complaint and have all the communication and screenshots because they wanted to charge 27.11% interest for a car at $10,000 and pay $350 a month for 60 months

I recently made a purchase here I was guided through the sales process by Saed Nimer,very proficient and knowledgeable throughout the whole sale. what a great pleasure to deal with AutoNation Acura Sanford. Great people! Great dealership. Will definitely purchase my next vehicle from them also you won't be disappointed, they also offer great warranties that you should look into. *Update* Since my purchase I have been contacted twice by my salesman Saed Nimer and also by the service team reaching out to me following up for future service or questions! Great response from AutoNation Acura Sanford.

Marcos goes above and beyond to provide excellent service! He even sent a video showing the damage. Our MDX was thoroughly checked - system, fluids, tires, and was also cleaned before we picked it up.

Just thought I'd share our experience with Autonation Acura the only reason for 2 stars is because the sales person was welcoming and helpful. We were looking to buy a 2022 Acura Mdx, after demonstration of the vehicle and working numbers the desk manager comes out and pretty much tell us how most dealer are getting over sticker for new cars? And pretty much insinuated how we should be appreciative of that not being the case at there store. What's worst okay you like to sell us the cars for sticker but then was low balling us on the our trade by a sum of $3500.00 So just do your homework, we drove to a different dealership and they gave us a fair trade value for our trade.

Great Service department!

So being in the right place at the right time and being treated like family was my wife and myself’s experience at Auto Nation ! Tom the finance Manager went above and beyond to make our purchase easy and worth while , You’ll see what I mean when it comes down to the paper work, he will throw in perks that you’ll appreciate! He is a regular guy and treats you like you are family ... we live in Kissimmee and drove all the way out to Sanford. We first spoke with Ghazi our sales consultant, he was honest , communicative , kind and helpful, ask for Ghazi when you get there , I have a long text thread with him and he jumped through hoops for us answering our questions about the truck we were interested in and being genuine. We purchased a gorgeous ESV Cadillac Escalade! So very happy , they wrapped up the transaction, smoothly and quickly, they had various finances plans to choose from … We got there at 5 and we had so much enjoyment we stayed till closing! We could have gone out for drinks with them , They are good people The best party is we left our trade there and took the new vehicle home!! … Easy easy easy ! Did I mention how easy the process was ? EASY! Super happy with both the processes, customer service and genuineness! You owe it to your self the opportunity before you make a big decision to buy a car and go to Auto Nation in Sanford FL ! Lastly, 0 payments for 4 months! Did I say Zero payments for 4 months ? Yup ! I did ! Sincerely, Palmer and Carrie Collier

Athan was amazing from start to finish. He and everyone there was very knowledgeable and professional Thank you Athan.

No Shell Station and Gas station for Enterprise Road and Deltona Blvd no shell Only Circle K station

A typical dealership inclined to employing undesirable practices. Bought a brand new car from them and they added a ton of extras which I explicitly said I didn't want. The agreed base price during the initial sales talk wasn't honored as well. I regretted having signed the paperwork prior to seeing the full price breakdown (they show that towards the end of the stack when you're almost done signing - too late!). Lastly, the salesperson said they will not honor outside financing, which may understandable during these times, but the thought of being lied to is just appalling! Overall, it was not a pleasant experience and I will never do business with them again.

Great service and communication….thank you!

I bought a certified prepared car a couple months back and I had the pleasure of meeting “Q” the salesman. He was extremely knowledgeable on Acura as a brand and everything that they stand for. He spent his time on educating me on the in and outs of the RDX. I can say I completely made an informed decision when buying my car. Recently, I took it in for my first oil change and Carolyn really took care of me. Super easy process of checking in, and getting my concerns addressed. The complimentary car wash and vacuuming was the cherry on top of my visit. Would definitely recommend this dealership to anyone

If you reserve online for an Integra ($500) and you change your mind later to buy another brand, you won't get you deposit back immediately. Think it twice before you reserve. I'm still waiting for my money.

Has a great experiencia at this location will recomendad to friens and family, it was quick and they help a lot in my purchase.

Great service and convenient appointments, the service area is comfortable and the coffee is great. My Acura TLX gets great service and it shows because I relay on this car to travel to work and I feel safe and travel in comfort every day. Thanks

I always go here for my services on my truck but this time I was charged for a service I already had done by the same company on Jan 2022 spark plugs. I know I needed a service done but couldn’t remember exactly. I asked my agent to verify and said the spark plugs hasn’t been changed. So we replaced them again. My issue is the actual service guys wasn’t able to tell if the spark plugs were new due to them being only 90 days old? So it questions, work being done to my car and if I can trust if work is really being done right. The service guy apologized for the mishap and dealership agreed to put what I paid credited towards what I actually need to get done which is the timing belt service. I hope this doesn’t occur again & maybe I’ll get a discount rate for my timing belt service when I return for the inconvenience.Im not wealthy yet to pay for services unneeded ;) but overall staff is nice

Lee made my service experience super easy. he made it a point to keep me inform and provided a shuttle to work, so that I didn't have to wait. thank you Lee

very good. I got my hands on a 2022 RDX on the cheap, really appreciate it.

After 4 hours for oil change we left and we were 5 miles away and noticed they had not reset to reflect oil change status on car- had to go back for them to reset. Paperwork shows they checked battery and it was ok. 3 days later had a completely dead battery.

Superb management at this location. Appreciate the honesty & transparency, especially in dealing with Athan.

Gian was super helpful with my inquiry for purchasing. Staff were very welcoming, and we were scheduled a test drive within minutes. Really appreciate the time and effort given!

My service advisor was Mrs.Carolyn Roy. She was amazing from start to finish! Really made me at ease when going over the entire process of my appointment.

Service was good and done in a timely manner. We will definitely keep going here. From the moment we bought the car to the moment we came back for service they have strived to please and meet our needs!

Service was good and done in a timely manner. We will definitely keep going here. From the moment we bought the car to the moment we came back for service they have strived to please and meet our needs!

Athan was great! Will be back.

I went in there to buy a 75k dollar car. They told me I couldn’t test drive because the mechanic was working on the car which is understandable. I told them to contact me when he’s done so I could come back and drive it. It’s been 2 weeks now and still no call back. I look on the website and the car is still available. It’s unfortunate becauseI had a check in hand lol. By the way I own a small luxury car rental business. Top 5 worst dealerships I been to

Excellent experience working with Francois and Nick at this location. Thank you for great communication and a smooth selling experience.

Being a car salesperson myself I really appreciated the ease and professionalism of this dealership especially my salesperson Brenna she was truly sincere and always answered all my questions and without being pushy if your looking for a car at this dealership do yourself a favor and ask for Brenna and again it is a great dealership!!!

Great experience from start to finish. I felt that they were completely upfront and honest, when other dealerships weren’t.

My experience at Autonation Acura was great. Lee, my service advisor, was courteous, professional and resolved the issues with my Acura. I am new to Central Florida and did not know where to go to service my ride. I ended up at AutoNation because I had a very negative experience at Fountain Acura. After my visit at Fountain, they never followed up with me or returned any of my calls and this is not what I am accustomed to from Acura. I plan to continue going to Autonation Acura even though it is not my closest option.

Next level service that's expected from a premium automobile dealer. Outstanding communication and information was provided by Jeffery, our advisor. Work performed was timely, clean and professional.

Julianna Pagan was my service Representative - polite & pleasant - she worked hard to get my MDX serviced at my convenience and get it back to me in a timely manner. I truly appreciate her hard work!!

I was treated like a valuable customer the moment l step into the building and the mechanic guy that assisted me was amazing, and Jeff always takes good care of me whenever I need my vehicle to be service. I love his honesty, and the respect he showed my wife whenever I cannot be there to service my vehicle. I would recommend anyone to bring their vehicles to Jeff.

I returned to the dealer for a failure of the battery that had died and was told it was under warranty the experience was magnificent and in a few minutes the problem was resolved

Great staff and very friendly. Will def buy from here again!

We worked with John . He was very professional and made our experience very positive . I highly recommend Auto Nation Acura of North Orlando .

I find that the staff is honest and friendly. The service department has always provided me with timely and efficient service.

Carolyn is a great asset to your company

Nick, our Sales Associate was very welcoming, knowledgable, personable and professional. It was a breeze going in for a test drive, getting the paperwork done and out the door within a few hours. We recommend you talk to him if you are looking to get an Acura in the area. We will be back again if we decide to trade in our other vehicle. Thanks Nick!

Done on time as promised, good communication can't ask for any more

I had good experience servicing my RLX sports hybrid. It was easy to make appointment. The service consultant was courteous and informative. The car was also cleaned after the service was done.

I had concerns about shopping for a used vehicle online, but found what I was looking for at AutoNation Acura North Orlando. The Internet sales person, Brenna, took me step by step thru the process. She was friendly, smart, and had taken the time to know everything about what I wanted - even though it was not an Acura. The dealership is impressive, best I have seen in 50 years of car buying. The amount of preparation on my new used vehicle was astounding. It is literally like a new car. This experience made the 110 miles round trip totally worthwhile. I'll be back.

Super amazing service and great people to help me understand and take care of my beautiful Acura!!

Great service and Carolyn Roy is the best. Another great service visit at Autonation North Acura. Carolyn Roy always gives me the best service in a friendly and professional manner.

This dealership has great deals, but there is a reason for it. There was something wrong with the AC when test drove the vehicle, so they said they will fix it and deliver the vehicle later in the week. The vehicle arrived and everything seemed fine until a few days later as the heating stopped working. Dropped it off at another dealership and they said the last person that worked on the car put the wrong cooling liquid in it, it will cost 16k to repair everything as it ruined the heating core and more.

Very Professional and Great service. Thanks Guys

Julianna and the rest of the staff at auto nation Acura are extremely helpful and knowledgeable. I felt like I was in good hands and they always provide outstanding service.

What a great experience! Brenna went above and beyond to help us with our specific tastes and was NEVER once pushy during our entire experience. She felt more like a friend than a saleswoman. On the day we came back to make our purchase, she dedicated herself to our deal and didn't multi-task with other customers. She worked with finance and the GM to get us the best deal possible; the whole team really went to bat for us. I wouldn't hesitate to recommend Brenna and the team at Autonation Acura to ANYONE looking for an easy, relaxed buying experience. Thanks for getting us into our brand new Type S!

Great service a few months ago when I bought my TLX (Nick was great) and great service again when I brought it in for it's routine maintenance recently.

Very seamless experience with our car purchase, honest and upfront. This is our second purchase from them. See Alex in sales, he is your guy!

Amazing Dealership, My Sales person wad the best and will be going back to Brenna for my next car purchasing.

Excellent customer service. Carolyn kept us updated on what was going on.

Acura of North Orlando have a good number of cars in stock. My salesperson, Alex, was knowledgeable, polite and very accommodating. He found us the perfect car for our needs.

Marcos in Service was very attentive and friendly. He got everything correct and made sure I had a great service experience. Great job.

AutoNation Acura North Orlando is always very professional, friendly and efficient! The service department always keeps you informed while you wait and even sent me a detailed video of their inspection of the car.

Service and service advisor were great however I had an 11:00 AM appointment and at 11:40 AM my vehicle was still sitting on the service drive. Service was quoted at 2-2.5 hours and took 3 to complete.

Marcos and the team took extra care with us fixing a problem that could not be solved after two attempts at a different Acura dealer. Our customer service experience was exemplary, and combined with the appearance of your facility, was everything we expected from a luxury car division. Thank you!

The only great thing about the service I received at this dealership was the shuttle driver who was kind and courteous. Because I don’t drive very much anymore instead of going with another Mercedes Benz I decided to buy a smaller car and bought an Acura. I am two months in with this car and would do anything to turn back time to take back my decision. It is so true…. You get what you pay for.

Staff is amazing. Very efficient and organized. I would definitely recommend. Jeff was very professional and knowledgeable. I had a great car buying experience.

Always great service at this Acura dealership! Work gets done efficiently and accurately the first time.

Jeff is a great sales person

Brenna is one of the best sales people I have ever dealt with when purchasing a new vehicle. Thanks Brenna for making this experience a smooth o e

Service advisor Marco was excellent.

Great place felt right at home with these guys. They picked me up from the airport and we were able to close the deal same day after the test drive. Makes car buying fun!! 😉

I love my RDX and have always had great service whenever I go in for maintenance.

Service staff did not take my complaint about car performance serious. Mercedes Benz never would have blown me off. I guess it’s true…you get what you pay for.

Eddie was great from the minute we walked on the lot. Test drove the RDX and fell in love. We did come back a separate time to check what else was on lot and Q was exceptional! He was extremely knowledgeable and courteous and wasn't pushy at all. I have been looking all over the state and after many calls and communicating with various dealers, I felt AUTONATION Acura was the most transparent. Adam, the general manager, answered ALL my questions. I will say, as a female, this is the first time in a long time, I did not hear any sexist comments or get treated differently. I have shopped for new cars in past few years for I have heard some comments but this time was different. If I have to shop around for another vehicle, will stop here again to see what they have first!

My service advisor was honest and saved me money in terms of reviewing my previous appointment. The wait time was approx 1.5 hours for an oil change on a Monday. With people hesitant with sitting next to each other, there were few spaces to sit.

Always pleased with my service.

Did not fix my problem and they took three hours.

As much as I didn’t want to go to Sanford to get a car, I only went because they had a car that I was very interested in financing. I was already at an AutoNation but they didn’t have anything I liked. The sales person reluctantly showed me the car I saw in their nationwide inventory that I expressed interest in and if possibly there were other cars in that price range. After narrowing it down, I went with the initial car I set my eyes on. Since the car was at the Sanford location I had to agree to purchasing it even though I haven’t seen the car. I said forget that and my husband and I made the trip to Sanford. And I’m glad we did. I called in advance and told them I was on my way to test drive the 2014 Nissan Sentra. They just got the car a couple of days prior and I was the first one to test drive it. I loved it! I put a deposit so they can take it off the market and they actually, I didn’t believe them. Four days later the car was mine. We went up there after work, we took it for another test drive, I asked lots of questions and we ended up leaving around 11pm. The finance guy Kyle was cool, he wasn’t trying to rush through so he could go home and he found me a really lender with a great Apr. And Castro, my sales person, stayed there until everything was finalized. Really cool guys who made my first car buying experience surprisingly very pleasant. Thanks Acura AutoNation.

As much as I didn’t want to go to Sanford to get a car, I only went because they had a car that I was very interested in financing. I was already at an Auto Nation but they didn’t have anything I liked. The sales person reluctantly showed me the car I saw in their nationwide inventory that I expressed interest in and if possibly there were other cars in that price range. After narrowing it down, I went with the initial car I set my eyes on. Since the car was at the Sanford location I had to agree to purchasing it even though I haven’t seen the car. I said forget that and my husband and I made the trip to Sanford. And I’m glad we did. I called in advance and told them I was on my way to test drive the 2014 Nissan Sentra. They just got the car a couple of days prior and I was the first one to test drive it. I loved it! I put a deposit so they can take it off the market and they actually, I didn’t believe them. Four days later the car was mine. We went up there after work, we took it for another test drive, I asked lots of questions and we ended up leaving around 11pm. The finance guy Kyle was cool, he wasn’t trying to rush through so he could go home and he found me a really lender with a great Apr. And Castro, my sales person, stayed there until everything was finalized. Really cool guys who made my first car buying experience surprisingly very pleasant. Thanks Acura Autonation.

Staff is friendly, however it took 6 hours for them to change the oil and rotate the tires while I waited.

Great experience from the time we drove on the lot with our trade-in to the time we drove off with our new Acura. Nick was very knowledgeable about the car, it's features and even got us set up with all of the pre-settings we really wanted.

Exceptional customer service from a professional friendly staff. I drive 30 miles each way further than my closest Acura service center because Auto Nation North Orlando Acura is simply superior in every way. Quality service at a fair price by friendly staff.

Great experience with getting my car serviced at AutoNation Acura. Everyone was very polite and Courteous. Marcos was my service advisor and he was very respectful and made sure I knew what was going on at all times.

always helpful. thank you

Great customer service!

I recently started car shopping during this crazy pandemic because my lease was ending. I went to almost every car dealership in the Central Florida area including phone calls to find inventory. From the moment we walked into Acura in Sanford we had an amazing experience. Everyone was friendly and courteous and the car prices were fare without the crazy markups other places had. After test driving the vehicle I wanted they were able to find one coming into their location within a week. I have the vehicle and love it and the entire experience with their team was impressive. Thank you Acura you have a long term customer. ❤️

Extremely helpful, professional and courteous. Answered all my questions and made my financing experience easy

Nick was great, helped me through all the hassles when buying a new car. His follow up to make sure everything was going perfect with my new car was awesome. Great over-all experience

The service at AutoNation Acura North is outstanding. I worked with Carolyn and she had excellent customer service. Chris the guy that welcomes you when you pull into service department and he brought me over to Carolyn. The lobby while waiting for the car was very clean and I enjoyed free beverages while I waited. Thank you!!

Great customer service! Jeff was easy to work with

AutoNation Acura provided me with great customer service .

Excellent customer service in their shop.

Customer service was excellent. I was a first time buyer, and they made everything simple and quick. I am very happy with my purchase and will definitely be doing business with them in the future.

Made appt on phone for oil change,/tire rotation, I was told about 2 hours so I confirmed appt at 10am with shuttle service Arrived at 9:55 left car with outside crew, was told to sit inside, 10:20 rep had me sign paperwork, I asked where I get shuttle, she said it just left. She didn’t know I needed a shuttle. She said it’s an outside company taking appts so that’s why this happens. I asked how long for shuttle, she didn’t know, I asked her to please find out. I waited outside 5 min and overheard technician tell another that they booked 4 appts for the same time. So, I asked for my keys and left. Made appt at Tire kingdom, in and out in less than an hour.

Service Writer, Marcos Martinez was professional, informative and a pleasure to work with. He organized a service review of my 2017 RDX, presented findings, and provided a no-pressure opportunity to select the services I wished to pursue. In brief, Marco is technically competent, and has the welcoming personality of a true professional service writer. A pleasure to work with William Scheer

Make sure if your going to drop off your vehicle without an appt for any reason to be serviced, just know you will be treated as a non factor and told you have been waiting for a service advisior for an hr because no appt was made.As an acura owner of 2 vehicles, I will rather travel then be treated as such again.

Great customer service with no pushy sales men thanks again

In the search of a new Acura, I contacted several dealers in the Florida area, only to find out they were charging way above MSRP due to the current low production/high demand occurring in the automotive industry as a result of Covid. In addition to the mark up, the dealers with whom I spoke, couldn't guarantee a delivery date, just giving an approximated window of 3 to 6 months after placing the order. I almost gave up on an Acura but, although AutoNation was a little far from where I lived, with little hope, I gave them a call to rest assured I really tried all my alternatives, as between my considered options, my first choice was really an MDX. I reached Ghazi in AutoNation Acura of North Orlando. I was very relieved as he confirmed they were not charging any unfairly marked up prices plus he let me know the exact week that my car would arrive for pick up if I placed my order. I immediately did and as promised by Ghazi, in just 6 weeks, I had my new MDX. Ghazi was extremely professional and diligent, keeping me up to date on the production/delivery status of the car by his self initiative. Due to time constraints, I couldn't pick up the car as soon as it arrived so Ghazi was very kind and attentive into working around my schedule and needs. Although the car had to be in the dealer several days before I had the opportunity to pick it up, it was kept secured with a big SOLD sign in it, respecting the fact that it was already sold. On pick up day, Ghazi went over the car features in great detail with me, he was very knowledgeable and answered all my questions. The buying transaction went very smooth and the whole staff with whom I interacted in AutoNation treated me in a very professional manner. I'm really happy with my new car and glad I gave it one more shot when I decided to call AutoNation of north Orlando! I write this review, as merit should be given to those who deserve it!

One of the best experience at a Dealer this far and we’re able to get our 2022 Acura MDX. Goering Castro and Kyle were beyond exceptional with their customer servicing and information provided. Highly recommend and will be back soon to do more business. If you’re in the market for a vehicle do not hesitate to visit AutoNation Acura for an awesome experience and vehicle selections.

I was very upset when I picked up my RDX they had disconnected my granddaughter's car seat, I am not sure why, and they had just set it back in the back seat..not hooked in plus facing the wrong way. Also their service department is very difficult to get hold of. If I didn't have a prepaid maintenance plan, I would get my service elsewhere.

I had the best car buying experience ever! Thank you Fettah for your excellent service, your knowledge and professionalism in this field stands above average.

They take care of my car all the time Great Service & staff

Marcos at Acura was very friendly, informative about the product, and kept me updated while I waited for my service. My normal advisor Lee was off, and I was still given excellent service.

Bought my first brand new Acura here! They were all very friendly and helpful. Brenna helped with the initial requests to help me get my ILX A-spec. She was very quick to respond and stay in contact with me during the process. She took the time at delivery to really walk through the features on the vehicle and quickly fixed a small issue that came up with the interior lights. Paul and Edward also helped out along the way when Brenna wasn’t available. Financing was quick and easy with the pre-approval process in place. Prices were as agreed upon, no surprises! Really loving my new car so far!

ABSOLUTELY A TERRIBLE EXPERIENCE. I arrived at 740am and was the first customer at svc dept that morning. I told gentleman I had an 8am apt and he looked and could not locate my appointment. So I showed him my email confirmation. I was there for svc B123 on my MDX (replacing oil/filter, rotate tires and replace engine/cabin filters). The Advisor Jeff confirmed the services and Total cost will be 189.00. I ended up waiting for almost 4hrs (no kidding). Few people who came after me, left before me. Finally Advisor came in and call me to pay the bill. At that point I was so agitated to say the least. So when he told me bill is a whopping 420.00. I was like HUH?????. I just swipe my card and left, too upset to even ask how we went from 189 to 420. Finally driving away, I looked at the services and noticed Transmission fluid for 169. The Advisor never discussed anything about Transmission fluid and at 88k miles, I highly doubt the fluid needed to be change. An adt 36.00 for MISC Charges and Tire balance for 66.00. No apologies for waiting that long neither an explanation for the additional svcs which I never asked for. Live and learn, NEVER GO TO A DEALERSHIP FOR SIMPLE SERVICE.

My appointment was 10:00 am. I was not checked in until 11:00. The oil change plus 3 other items took until 2:45 pm, much too long!

I’m going to really miss Hope as my service advisor and friend. She made all my visits comfortable and trusting with what ever needed attention. Your dealership has also been nice and accommodating plus enjoyable for the time waiting in your lobby. Looking forward to my new advisor and continued trusting service. Thanks

MacKenzie was our sales person and she was amazing throughout the entire process, even after the sale she followed up to ensure that I was still happy with my purchase. Everyone was really great, absolutely no haggling, you know exactly what you're paying upfront!

I bought a 2019 RDX and is pleased with the purchase. The disheartening part of my experience was getting my title. I was charged $124 for a $10 process to get my title then had to wait a whole month to get it. But before I got the title, I was told that there was lien on the vehicle. How do you sell someone a vehicle with a lien on it. Jeff was very helpful and responsive to all my emails and texts at all time and made sure I got my title. I would only do business with them if I'll be dealing with Jeff. Thanks Jeff.

Julianna in service is great to work with. She is caring and does an excellent job of communicating.

Gian was very helpful and professional. Made it a smooth and headache free process. Thank you Gian!

I love my new car, I got the Acura MDX a-spec, which is very luxurious and sporty. I learn new things on my own everyday just by being in the car and observing what's happening. It has so many automatic things that normally you would have to do that really help you, and example would be when you back up not only does it have a backup mirror but your rear view mirrors angle downward so you can see the line on the ground and the cars next to you. The staff was very nice, I do think that they did not give me enough for my trade in, especially considering I had brand new tires with less than 100 miles on them and a nice trailer hitch and the car was in perfect working condition. When I challenged them they gave me the comparable rate to what I looked up online, but then they deducted $1,300 telling me they needed to paint my car and fix the door knob. That seems kind of extreme because the car didn't seem to me like it needed to be painted. I should have just kept my other car that I traded in and sold it on my own, I would have gotten probably five or $6,000 more. My sales advisor told me about a bunch of options on the car, that I have since found out are not available on my car, but a different version. I went through two weeks of frustration trying to find in the manual or just playing around with the car to see if I could get it to perform what she told me. When I went back I found out she had quit her job. They charged me $200 more for the pinstriping on the outside of my car, but when I came back after they were applying it, I saw that they put pinstriping on every new SUV on the lot. I felt like they were charging me for something that should have already come on the car. Don't get me wrong I really love the car, and I love the options inside and it is so comfortable that I find myself sitting in it in my driveway when I get home from work listening to music and relaxing in the comfortable chairs not wanting to go into my house, lol. I love the cruise control where it will even manage your steering wheel for you when you're going over 45 on the highway, and it will break and slow the car down gently without stopping your cruise control when cars in front of you slow down, it will automatically start resuming to your speed when the cars get going. The facility is beautiful and they have several options of beverages and TV and nice couch seating to sit in while you're waiting for things to be done on your car. I had a trailer hitch added and they lent me a loaner car which was really nice to have while I was waiting for the hitch to be put on. Jeff the service department was amazing! He and his coworker even took quite amount of time after the service was over when I was picking up my card just to show me how to use some of the options inside. Overall it was a really enjoyable experience Andy I highly recommend the Acura MDX a-spec A - spec

AutoNation Acura North Orlando has always provided the quality-of-service Acura owners have come to expect and deserve. We have been taking our Acura ZDX to AutoNation Acura North Orlando for many years now. We continue to do scheduled service and have had our timing belt replaced and we even bought new tires at AutoNation Acura North Orlando. We couldn't imagine taking it anywhere else. Our service rep Carolyn is awesome. As always...Thank you AutoNation Acura North Orlando! We will see you next service. The Perry's Longwood, FL

As always Auto Nation treat me with great respect and take care of my vehicle in full!!!

Jeff was so great! I looked at multiple cars on Saturday and when I looked at the Acura I was sold. The TLX was the most affordable car I test drove that day and it rode way smoother then any other car I drove. But Jeff’s customer service and sale skills were awesome. Never did I feel pressured and he answered every question I had. Once the deal was finished up he came out and walked me through all the features of my new TLX and that was it. Simple and easy!

Service are really good and professional

Great first visit to AutoNation Acura North Orlando. Vehicle was professionally serviced and ready sooner than expected.

Wonderful Service

Great Service from Jeff Morton. He kept me updated on my car service by frequent texts. I definitely recommend this AutoNation Service Department.

This is my first year as an Acura AutoNation customer. The complete experience has been absolutely amazing! AutoNation has the best top tier customer service. My service appointments have been such a pleasant hassle free experience. My Advisor Hope is the best! Hope goes above & beyond to make sure I’m comfortable & informed every step of the way. AutoNation has definitely gained a customer for life. I’ll be upgrading my vehicle in a few months. What I like most about AutoNation is their support for breast cancer & awareness. I highly recommend AutoNation to anyone looking to purchase a vehicle!

I will make this review direct and straight to the point... AutoNation Acura is a well run dealership providing a good sales experience with good service after the sale. I have been satisfied since my first encounter and will return for my next Acura. Thank you.

Excellent service.

I'm not giving any fiqh rating, but this is really amazing.

Whatever you do, don’t try and sell your car to them. I was selling my jeep on my facebook marketplace and one the dealers (Gian Grant) messaged me trying to buy it for the dealership, we agreed on a price. Then I took time out of my day to drive it down to the dealership. Where we could close the deal. Gian Grant a dealer that doesn’t know his right from his left. Made a “mistake” and said the dealer is only able to spend 20k instead of 27k which is the price we agreed on. He tried to talk us down and came back with a price that was lower then NADA. So thanks Acura and Gian Grant for wasting 2 hours of my day. NEVER DO BUSINESS WITH GIAN GRANT OR ACURA!

First class service for my ancient 2004 Acura MDX. Misfiring badly. Larry had to do some serious wrenching to get at some of the rusted bolts. Within 24 hours , he had it humming like a new SUV. Carolyn in the front office kept me informed at every step, even on her day off. Highly recommend fair and professional services of Autonation Acura.

great staff! super friendly!

I appreciated the no extra hidden fees that most dealers add later that is not advertised. Our salesman Martin was amazing and most of all honest. He insured our vehicle was safe for our daughter and even changed out a defective tire at no extra cost. I will recommend this dealership to everyone. Five stars!

Always friendly and great service!

Very helpful service advisor. Great work

Excellent Service and wonderful Costumer Services

Service at AutoNation Acura in Orlando is always top notch. My Service Advisor, Jeff, always provides great advice based on my car's mileage, age, condition, and my budget. They've kept my Acura reliable and performing well.

Im giving this dealer a 5 start , the sales person Mr. Goering Castro was very knowledgeable , I recommend him for your next car purchase, I trade in my vehicle and they are the best place for trade in, my only concern is the finance manager Kyle Morgan, he sold me and my wife a extended warranty and when we tried to cancel , we call the dealer and nobody answer so my wife went to the dealer and cancel the extended warranty with Kyle, and a month later my extended warranty arrived in my mail, he never canceled now I'm dealing straight with acura to fix this problem.

Great place and Great people to do business with. Thank you!

Went in for oil change with no appointment. Hope got me in right away and oil change completed in timely manner. Hope provided excellent service.

Hope was very kind and kept me up to date on my car and it’s needs. Quick an efficient!

I had a wonderful experience with my salesman Gian. He was extremely helpful and informative in helping with the purchase of my Acura MDX.

The service advisor Hope is always an amazing help!

We just purchased a MDX at Acura north Orlando. The sales team was very helpful especially Martin in assisting us in the purchase. Would purchase there again.

My experience with AutoNation Acura was the ideal dealer experience and that coming from someone who worked at a car dealer before as a salesman. I called ahead and spoke with Brenna because of my work hours I did not have too much time I let her know what I was looking for. I came by and she had me speak to Nick, he showed me around a new tlx but unfortunately that one had just sold. He suggested a higher more expensive trim level. I saw no way of making that happen but he was able to get me down to the price point i wanted without any unnecessary back and forth. Brenna did incredible at delivering the vehicle and making sure I knew about all the extra features. I would highly recommend asking for Brenna or Nick.

Kept me updated on progress. Friendly staff. Great service!

Good selection, no pressure sales

I am very satisfied with their service department. Typically, when I take my car, Jeff is my Service Advisor. I have a prepaid maintenance plan so typically I don't have to worry about some unexpected charges. One thing I say they are good at is communication. When I take my car there for service, I will get a text for updates or if the mechanic found something that deserves attention. During my last visit (oil change, tire rotation, transmission fluid replacement, etc) I was concerned that my service plan was over (since it is based on miles). Jeff was kind enough and went the extra mile and called the warranty company (prepaid plan) and he was able to get our service covered even though my service coverage was only good for 35,000 and my odometer was 36,150. Those types of things deserved to be mentioned during a review.

Great costumer service, I was on a tight situation and they manage to find me the best deal on financing and monthly payments including a bumper to bumper warranty that I was not expecting, would definitely recommend.

You guys just won yourself a life time customer. I am more than pleased with the entire experience, from the initial contact to my driving away in a vehicle I absolutely love. MacKenzie and Eddie kept an excellent line of communication. There was absolutely no pressure to buy, no haggling and everything was explained upfront before signing on the line. Located about 3 hours north of my home, it was totally worth the drive.

Had a great experience with Hope in service. She kept me informed on the repairs and was pleasant for the couple days my vehicle was there. Thank you for everything!

Outstanding service! All expectations were met. Staff is helpful and friendly.

From the moment that I called over the phone customer service was exceptional. Our representative Lee was very professional and explained in detail with patience what our car needed also he was very understandable with us since we needed to make a decision of what service specifically to do in our car and due to our busy work schedule patiently he waited for our decision thank you so much again Lee for your hard work!

Excellent Sevice, friendly staff and more. Wonderful team! Thanks Martin & Mike!

Hope Allen was our service advisor and she was absolutely amazing. Great communication and professionalism. Her positive disposition made a troubling situation much easier to digest. Definitely A+++++ across the board. Great job Hope!!!

Took my car into AutoNation Acura in Sanford for a problem and was very lucky to meet Hope Allen in the service dept. She immediately greeted me and helped me with my issue. I didn't have an appointment but I was asked to pull my car into the garage and to my delight was taken care of quickly and was offered a car wash. I was very impressed with the exceptional service and most definitely will be back!!!

Saed Nimer was upfront, transparent, polite and patient. Everything you want when doing business with someone. His manager Michael Thomas was also kind and polite. Great people!

I set aside a weekday morning to have a pre purchase inspection completed on a vehicle for sale, only to be told that I would need to reschedule with my independent shop, due to another customer being interested in the vehicle. Autonation’s online reservation tool does not work, and despite offering to leave a deposit on the vehicle to reserve it, I have not heard anything from the dealer regarding reserving a car. Despite wasting additional time at the whims of this dealership, I proceeded to have the inspection completed, which turned up a few shoddy repairs (brake line sensors not replaced, missing trim pieces etc.) in addition to a leaking oil pan, none of which was disclosed during the week I had been communicating with the dealer. The dealer has so far refused to complete any of these repairs. I can only imagine who else they refused to disclose these issues to. Be wary of vehicles offered for sale as is by this dealer.

Excellent dealership. No hassling and new vehicle was ready when promised and ordered. Bravo to Jeff M. And Tomasz in Finance for simplifying the purchase and getting us out of the dealership in < 3 hours.

Victor was amazing I am new to the Acura family and I was having issues with the vehicle I purchase. I dropped my car off for service, when I was able to pick up the vehicle Victor explained everything that the mechanic did to the car in full detail. I left there feeling very knowledgeable about my vehicle. Car runs like butter now. Thank you so much Victor 5 ***** for your service

Update- I have been having issues with getting the parts for my car after being rear ended back in April. Victor went above and beyond to help assist me with the process: made sure the parts were coming, I had a rental, and my car would be completed. While everyone else told me they couldn’t help me, Victor found a way. Auto Nation Acura is the best. They will have me as a loyal customer for ever.

As always, my Acura MDX has been a dream to drive and maintain...I recently brought it in for the 25K service, but not because there were any issues. My service tech, Hope, was cheerful, efficient, and was able to get my car serviced in the promised timeframe. Good communication and friendly, no-pressure service.

My salesman Jeff was great didn’t over sale took his time with me the finance manager was awesome also took his time with me it was a great experience

Great Customer Service. Service Manager was extremely attentive to my needs.

Hope and Chris always take such great care of me and my car! Their customer service is beyond EXCELLENT!!! I live an hour away and I don’t mind the drive just because they treat me so well here. Thank you Hope and Chris!

Awesome they were great

I love Acura AutoNation North Orlando on Rhinehardt Rd! Hope in service is always pleasant and efficient. I was in and out on schedule. She communicated with me regularly on status. Everyone at this location is very focused on customer service. They make it a plesure to visit.

Always great service and the mechanics are very thorough in reviewing car.

Hope is the service Dept was great! Very prompt and kind

I trust this place. They have always done a good job, and my car drives better after service

Wish I could give a good review, but this dealerships customer service after the sale is terrible. I am passed 30 days from my purchase date and I still have no title work to register my vehicle and the temp tag is about to expire. Usually this wouldn’t be an issue as this is a common problem, buy my salesman Michael Thomas ignores my text messages and emails now that the sale is complete and multiple calls to the dealership end in someone taking my number and stating they will call me back but never do. I love my vehicle, buy will most likely never purchase from this dealership again and can’t recommend them. UPDATE: After this post, my sale rep contacted me and apologized for not responding to my previous inquiries. As of today, my paperwork and a new temp tag are supposed to be in the mail, but I am still frustrated that it took this effort to get here instead of the dealership being proactive and sending another temp tag and reaching out to me if they knew there would be delays. If paperwork is received soon, I will update and increase my star rating for this review. FINAL UPDATE: Everything eventually got sorted. It took longer than it should and was more complicated than it needed to be, but everything worked out so I am increasing my rating to a 4.

This is my #1 dealership when it comes to buy or service a vehicle. Folks you will agree with me when I say it all starts right at when you check inn. I want to thank Chris who is very humble and so kind. I am always very well greeted when I arrive and wallah I let them take over. These staffs are so knowledgeable and they truly will keep you updated with the progress. Thank you Ms. Carolyn for all the care you provide when it comes to loner car. You have always been so wonderful to me. You are one of the reason for me to keep coming back. Now comes the most imp person. It’s all because of him. Who has made me not only to bring my Acura TLX but now I am taking my Honda Odyssey for service as well. Mr. Oquendo Victor allow me to thank you for your love , care , honesty, your knowledge, and above all the respect you have given. This is why you will always have me coming back. I use to take my vehicle to Coggin Honda Of Orlando. Now this is a scary and rip off place. Since Vocci David left this place has fallen apart. Even my favorite mechanics are gone. Coggin Honda Of Orlando is terrible when it comes to customer care, and is zero rated when it comes to servicing vehicles. Don’t take my word , go see it yourself. I have been there customer since 2014. A huge mistake. No more. I am now taking my Honda Odyssey to Auto Nation Acura Sanford. for all my needs. These are simply the very best. Pls pls pls try it out. I highly recommend Auto Nation Acura Sanford. ***** (5 star dealership) and (1 extra star * ) for being honest and providing excellent workmanship. I love you Auto Nation. Pa pa pa pa pa. Oh yes. So will you folks. Adios.

Great customer service. Lee did a great job fixing the issues and was very competent and friendly.

After having my first Acura TSX for 13 years, we went back for the family Acura RDX. Gian was AWESOME - he made car buying fun and really showed us all the details of car and he definitely knows his stuff. The whole team has great family-type banter and you can tell they work together well. Service team is still excellent, too!!!

Customer service and the service department was outstanding. Omar (assistant service mgr) was diligent and friendly. He listened and understood the problem right away.

Excellent service, professional results. Was given a brand new A-Spec loaner vehicle.

Very pleasant visit.

Hope was very kind and expeditious as always. Thanks

Great experience! Wonderful staff. Thank you for the personalized attention from Saed and Cesar! I appreciated their patience through my car buying process and attention to superior customer service.

Fast, efficient, communicative, friendly I drive out of my way from south Orlando to go to AutoNation North Acura Service. Carolyn Roy is the best!

Like any car dealer, be very cautious.

Our experience was exceptional. From our initial contact through the internet Manager who found a highly desirable suv we had been looking for and worked out a deal and trade from our home in South Florida through our visit with our Sales Rep in the showroom who guided us through the test drive and questions and handled all of the sales details we were truly impressed. Also we have had wonderful follow up post sale with questions on various things and how to’s. I can’t say enough about the team at Auto Nation North Orlando! If you need a car, contact them, you won’t be disappointed!

Recently bought a used vehicle here. It was initially a good experience. The sales people were nice and easy to work with. While driving it home on the highway within the first hour I heard a rattling noise. I pulled over and noticed that the engine shield under the car was falling off. I took a picture and sent it to the salesman, who responded promptly telling me I should "just zip tie it back on" once home I took it to the Toyota dealer who provided an initial quote of a little over $1000 to replace the part and fix some paint damage to the bumper. It seems someone pulled too far forward at a concrete parking barrier and did some damage to the underside of the car. I send it to the dealership and requested that they pay it as the car came with this damage. The manager was extremely rude and would not pay for it at all. With the added expense and hassle the car wasn't worth it. I would not recommend this place, they are shady and unprofessional. I reached out to Autonation corporate and never heard back. I would stay away from this company altogether. Since this happened I have shared the story with a number of people and others have had similar experiences with Autonation dealers.

The service staff are very pleasant and helpful.

Request Brenna Collins if you got to Autonation Acura North Orlando. I have to call her out by name because she was such a pleasure to work with. From the minute I expressed interest online, I was met with Brenna's Collins' professional and warm demeanor. We all know purchasing a vehicle is stressful and overwhelming, but Brenna was extremely patient as I asked questions, making sure I was comfortable as I moved forward. She helped me find a good fit with what I was looking for. In fact, after my experience with her, my husband went back to the dealership two days later and got a car with her as well. She was just so personable and helpful. Even after the transaction, she texted me often to check in and she was quick to respond to any of my questions. I can honestly say Brenna was pivotal in my experience, so I highly recommend her.

Now the second time I’ve used their service department and if it weren’t for the contact I signed when I bought the vehicle I would never come back. 90+ minutes for an oil change I had an appointment for. Now I’m losing Money because of it. Not enough time in the day for the complaints I have on this location.

We had a great experience at this dealership! Nick (in sales) was great helping us find the right car with all features that we wanted. Tom in finance was awesome with helping us finalize the details. A++ all around

One of the main reasons we’ve had 3 Acura’s in a row was the outstanding service we received during standard maintenance. That has SIGNIFICANTLY deteriorated over the last couple of years to the point that they now have “no record of any of your cars being serviced here”. #LastAcura

On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

I would like to inform you of an experience I had at your Acura of North Orlando store. On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

I enjoyed my experience at Acura. Nick Natole was my Salesman. Very knowledgeable, friendly, and informative. I would definitely recommend him and this dealership to others. Thanks Nick!

Great customer service! Hope is amazing she made sure that i knew what was going on with my vehicle every step of the way . The staff is courteous and eager to assist .

Excellent attentions from Julianna Pagan. Very fast and quality service. Excellent facilities and friendly staff.

Just purchased our 2nd vehicle from them. absolutely fantastic and quick service. I even left items in my old vehicle and realized it a few days later. called and was able to come pick those items up. Great customer service even after the deal is done!

Got a car in early May and they did not pay off my vehicle in its entirety as said on the contract. They shorted my bank. When I call AutoNation Acura North Orlando my sales persons just tell me that the “check is in the mail” with no other detail. This wonderful car deal just turned to utter garbage as they the sales persons I am working with don’t have access to ability to fix or make right my situation they put me in. They don’t care about the days that go by that I am being chased by collections and my great credit being ruined with this dealership. The staff that sells you the car does not have any power to help you. I have had to fight my way to get emails for higher level managers. Even calling the dealership to ask for the General Managers email and they tell me “they don’t have that info” - complete garbage as AutoNation just wants to create a barrier to avoid issues. When I call and email them - they don’t call back or respond right away until I message them again. Instead of email and voicemail communication - I called and left messages for Michael Thomas and Saed Nimer and they both have not called to even tell me if the email communication I sent has been received or even a call back. BUYER BEWARE as I still do not have a resolve from AutoNation Acura North Orlando - avoid this place Just emails for me to wait so someone else can find someone to help. So tired of the stress, mental angst this dealership has put me through. #autonation #acura #badservice #dealership #acurasanford #sanford #orlandocars

Wish I could give a good review, but this dealerships customer service after the sale is terrible. I am passed 30 days from my purchase date and I still have no title work to register my vehicle and the temp tag is about to expire. Usually this wouldn’t be an issue as this is a common problem, buy my salesman Michael Thomas ignores my text messages and emails now that the sale is complete and multiple calls to the dealership end in someone taking my number and stating they will call me back but never do. I love my vehicle, buy will most likely never purchase from this dealership again and can’t recommend them.

Julianna was an awesome service tech! I brought my 2019 MDX in that I just bought & wanted a full inspection to ensure everything was good before my 7 day return window with Carvana was done. I was there for a total of 2 hours & Julianna gave me updates every 30 minutes on the progress & what had been found thus far. Everything was in the green & I just needed an alignment. I would definitely recommend bringing your car to AutoNation Acura for a great service experience 😊

I WOULD HIGHLY NOT RECOMMEND this dealership, High pressure sales. A HORRIBLE experience. We shopped 4 dealerships today & your dealership was terrible. Salesperson was ok but Used car MGR was the worst I have ever dealt with in my 30 years of buying cars. He would not give me the price for the RDX or my value of our Cadillac. After test driving the vehicle & liking it we needed to go home to give our dog medicine & said we would definitely consider buying but we wanted to look at a few more vehicles including a Infinity. He told us to go there before he would give us a price. I told him I wanted the BEST price. His comment was that’s not the way it works, & that they need to negotiate. I said I won’t negotiate & I just want your best price. He asked what I wanted for our Cadillac & again I said I want the most I can get. He was EXTREMELY RUDE & asked why I won’t tell him what others are willing to pay for my car. I walked out without getting any price. WOW I buy probably 1-2 cars a year & this was the WORST EXPERIENCE of any dealership I have ever been too.

Our salesperson, Gian, was great. Highly recommend.

Excellent Very professional Good attitude Best prices Beautiful cars 🚙

From the moment I arrived until I picked up my car, I was greeted by Hope’s smiling face. Very quick to help and check me in and out.

Super Service Representative for my RDX. Explained everything to me and came by 3 times to give me updates on the progress of my service.

Hope is the best agent, really cares that she provide you with timely updates and goes above and beyond to make sure all your concerns are addressed

Great online and in store sales experience.

Our salesman, Alex Walz did an amazing job! He knows his product and gives information very well! He was very pleasant to do business with and I would highly recommend him to others!

Loved how informed Alex Walz was regarding the car we went to see. He shared so much information and answered all our questions. He wasn?t pushy at all but very attentive. Once we decided to make the purchase he talked us through the process. The finance department also did a good job.

Excellent - Carolyn was great and very efficient! She had a loaner car for me.

Oil change. Quick and comfortable. No pressure to be upsold. Nice service department personnel.

Can’t complain about this place! Jeffrey was awesome and very helpful! Glad I got my purchase from them!

Great service completed as promised. We have owned Acura's for 20 years and have found the cars and dealer to be great.

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

Great experience. Will return soon for any future service.

Excellent service! I was in for an oil change and out in about 30 minutes.

I give zero Stars. I will never deal with AutoNation ever again. Went and test drove 2016 Jeep Wrangler and I mentioned that the left blinker was not working, keep in mind AutoNation goes to a rigorous vehicle inspection before sale{they even put a blue check mark on everything that has been inspected and passed}. Long story short 7 Days later I take delivery of my vehicle after holding a cashier's check all that time. He had to go to the Jeep dealership and get a new wiring harness so my point is what kind of inspection took place to certify this vehicle somebody's not doing their job. Second of all I traded in a vehicle and AutoNation says they have 30 days to pay off well my payment is due in less than 10 days of when I took delivery. I am responsible for my trade in loan until it gets paid off so now I might have to make another payment on my trade-in vehicle along with my new vehicle payment. Salesperson would tell you everything you want to know but the truth. I would advise to go some other dealer than AutoNation

Easy and professional, pleasant service experience.

Friendly and knowledgeable. Would recommend to others

Awesome buying experience. They stayed open late for me as I had to drive from Gainesville. They made it super quick and I was out of there in just over an hour. Brenna is an excellent salesperson! The used Mazda 3 she sold us is in excellent condition. She’s now working on finding us another car for our daughter. Couldn’t be happier with AutoNation!

Decided to wait this time for my service. Fast and easy. Comfortable waiting area.

I was dealing with a sales person who gave me the run around and told me he would have numbers to me but it’s been 8 days. I texted to see if he was available and he told me he is off and had to go pick up his son. I drove up to the dealership to drive the car again and saw this sales person standing outside. When he saw me he hid his face and ran inside. I’m not sure why he was playing games but I will not be going back to this dealership ever.

Great service and good atmosphere, always on time and listen to your needs! Thank you service advisor Hope!

The car seems to be nice so far and I am happy that I chose this car among many other brands

First class and prompt service. A special thank you to our service advisor, Jeff, professional and addressed our concerns in a timely manner.

An oil change and tire rotation took 2 1/2 hours. Really excessive time.

I had a simple oil change done. Looks like the oil change was done correctly. When I get home I noticed an oil hand print on the hood of the car. I have changed oil many times over the years and I have never left an oil print on the hood. Can't believe how you can mess up a simple oil change? I guess I am going to have to do it myself!

Lee was great from start to finish. He made to sure to sit and discuss all of the recommendations needed on my car with me in detail and make sure I understood what was needed and the costs and process. He kept me informed throughout my waiting time.

Made an appointment and was given a large number of options. Met with my service advisor, Carolyn Roy, who is always very helpful and efficient. My car was serviced and a multi point inspection was completed. Carolyn reviewed that with me. Was in and out in 1 1/2 hours. Waiting area was nice. They even washed my car!

I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you. Update: 5/4/2021 since purchasing our vehicle, we went to our vehicle serviced as part.of our $1350 car maintenance package that included all oil changes and maintenance that was sold to us by the finance manager at the time Ramy, all to find out that our vehicle was never registered for this care maintenance package and to make things worse we have spent countless hours and phone calls to try an retrieve our money back all to find out that certified vehicles cannot have this maintenance package. We called several times and spoke with Josue who was not in the least bit concerned about the fact that they took our money and never once returned one of our 6 phone calls. Every time.we call we have to go to the option for sales for.someone to even answer the phone, everytime we do the same gentleman Jeff answers and says he gave the Josue our message and yet still no call back. They were quick to take our money but not quick to address this issue. It was a false perception that costs us 1350.00. As of yesterday we spoke to Kyle, the finance manager who had no idea that this Eben occurred and yet almost 30 hours later still no call back and no resolution. This is not acceptable business practices. Shame on auto nation and I will not stop til I get back my money owed to me.

Gian was great. He was very fair with the price. He came through with what he said he would and didn't try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

This was a service appointment. As always, I got right in as scheduled and was finished on time as I had requested. My service guy was very friendly, explained everything in detail, called me as promised about any additional work that may be necessary and texted me when the vehicle was ready.

Mike Thomas was very personable, the showroom was immaculate

Jose was very professional, courteous, upfront and honest and he followed up with me from beginning to end

Had a great experience leasing a 2021 Acura RDX through Jeffrey.

Great service. Haven?t driven the car much but so far so good.

Amazing service every time! I would highly recommend them :)

I have bought my last 2 vehicles at AutoNation Acura. Both of them was a RDX. Love this SUV. I always return for my service visits. Carolyn is my service advisor and is wonderful to work with. The waiting is area is clean and comfortable. And the service is complete in a very timely manner.

Excellent service . The young lady that helped me was very efficient and friendly. She kept me informed about the progress of my vehicle.

Great experience! Mike was extremely helpful and personable.

Had a great experience buying my wife a new Ilx at The Sanford store. Great people and great car thanks y’all!

Always enjoy coming here , everyone is always friendly and helpful

The service person courteous and knowledgeable good experience.??

It was really good. I was helped and Jeff did a great job finding me a car.

My A/C stopped working,I called Jeff, he came and picked up my MDX, had it repaired and brought it back to me. That’s what I call service.

Appt scheduling easy, waiting area comfortable & service rep Lee very nice and a familiar face after many years of doing business with this Acura dealership

I had the best experience at AutoNation Acura North when I purchased my car back in 2016. Since then I have always had my Acura TL serviced there. My service advisor, Hope, is always a pleasure to work with. She’s very accommodating and always has my best interest at heart. I’m confident that she will get me in and out as quickly as possible so I highly recommend this dealership for vehicle service and/or purchase.

This dealership continues to be an absolute pleasure to work with. I purchased my first Acura from them and have enjoyed my visits with their first-rate service department for many years now. I took my 2nd Acura (2017 RDX) in for service at >69,000 miles. As usual, I was promptly greeted and then introduced to Service Advisor Jeffrey Morton. Jeffrey aptly identified my service needs and then had my RDX fully serviced and returned to me much sooner than I had anticipated. Hat's off to the service crew! Each and every employee that I encountered at the dealership greeted me with enthusiastic helpfulness. I am so thankful that I again chose AutoNation Acura North Orlando. I plan to continue to have all my service work done with them. In view of their superior expertise, positive attitude and great value, it just doesn't make sense to go anywhere else.

I?m very pleased with mdx,it?s a big improvement over my 2017 model!

Oil Change Service. As always, my confidence level is always up there knowing that my car is in good hands whenever I bring it in for service. Attendants are usually professional, courteous and attentive. The waiting area is excellent and I never have to wait for too long.

Lee was great to work with as service manager. !!

Wasn’t sure of which brand to buy, but was drawn to Acura for their positive mechanics. I found knowledgeable, helpful staff and chose from a variety of models. I chose a lower mileage newer used vehicle, but in retrospect, had I researched more, I might have gone deeper and looked for features over low mileage in an older model. All in all, I’m very happy with my MDX SUV and the price I paid. I find the staff eager to follow up in any way, and willing to go out of their way to please. It’s a pleasure to do business with AutoNation Acura staff!

Competent professionals with good communication skills

Great service and excellent customer. Rate 10-10 Love it

I purchased a used truck with additional. maintenance plus program that cost over $3,000.00. My truck has repairs need covered under my package and the "customer" service staff stated I had nothing. Not only that, certain services were done by someone else and did not care to elaborate. I requested a manager and he refused. I've owned my company for over 24 years and would never treat my clients the way we were treated. RUN!!! do not spend your hard earned money with these people just to be treat like nothing once you purchase your vehicle. ALSO, make sure you analyze every detail of your contract prior to purchase, my vehicle purchase was for $12,.000, I put $3,000 down and somehow i will need to pay $27,000 after interest. I understand people who's credit is not the greatest, however this is ridiculous.

Michael Thomas is my guy. I lived 120 miles away from the dealer. Mike able to give me the quote in the morning and have everything ready in the afternoon. Almost everything can be done online, just some more signature at the dealership when I go get the car.

Lee was very attentive to the service I was having on my TLX. He explained what needed to be done and my car was washed and ready to go at the end of my visit. Lee went the extra mile and was able to get additional information on the tires I was needing for my vehicle. Lee even called me over the weekend to report what he had found out. I definitely felt he cared about what was needed and wanted to make sure I got a good price for the investment I was about to make.

Seamless process. Alex is great! Very happy with my vehicle. Was able to trade in my old car for a great deal as well.

Mackenzie did a fantastic job showing us the car and explaining all the functions. All the people in the dealership were super nice and cooperative. Thank You, Mordy Brooks

They were friendly and provided fast service for my car. I was very impressed!

We have very satisfied with Auto Nation. Friends and family members bought vehicles from them. The service is superb to any dealership we’ve ever used. Honest prices and 10 star customer service.

More than satisfied with the service provided. In addition nice facility and friendly/professional people.

Excellent dealership. Carolyn was my Service Advisor and she goes above and beyond the call of duty every time. I highly recommend Auto Nation Acura to anyone looking for a quality vehicle, top of the line customer service and a excellent Service department. Carolyn is the best because cares!

The comments above are a review of my oil changes, tire rotation standard service.

We were looking for a high-end hybrid sedan. We did not know what to expect as we walked in the showroom. We ended up purchased the last available RLX on the same day. Ms. Ashlynette Matos was very attentive. The interior of the car is beautiful and comfortable. The car runs smoothly and accelerates fast. There are many safety features as well. The only complain is that it would be better to have a button to push for closing the trunk. The electronic navigating system could be upgraded as well.

Purchased a new Acura TLX after having my previous car for over years. I was dreading the whole process ,but the salesman made the process seamless. He was knowledgeable ,personable, most importantly quick.

very professional service, recommand very highly for buying car or repair work

All the service members was very helpful and friendly, they were not pushy at all trying to sell you something that you didn't want I enjoyed my experience of buying a new car and I'm so happy with my purchase . I would recommend this dealership to anyone who is interested in purchasing a vehicle

My specialist Hope was very helpful and explained everything clearly. I ended up having a problem after my service but she was quick to take care of it quickly and professionally.

Friendly and efficient service with service and purchase.

Acura AutoNation has a great service department. The personnel and facilities make a service call a very pleasant experience. It reminds us of how good our decision was to purchase our vehicle from this dealership.

I just purchased my third vehicle from AutoNation Acura North Orlando. They are so professional and courteous. Brenna Collins, Internet Sales Associate, was the best! She was very responsive and knowledgeable about all the vehicles. We spoke mostly over text about what I was looking for and what I could afford. I highly recommend you reach out to Brenna. She was able to get most of the paperwork finished before I even arrived. Thank you Brenna!

I went for a routine oil change, but described an intermittent shifting problem and I just wanted their feedback. They pursued the problem and found a software update that solved the issue.

Carolyn was professional, competent and very easy to work with. My TSX needed a timing belt so it was an extensive repair but the techs did a great job.

It was my first visit in AutoNation. Scheduling was very easy. Timely and excellent evaluation of my car ewa problem, completed repair as promised. My repair requited leaving my car overnight so I was offered a replacement vehicle surprisingly identical to my own Acura which made me feel great and at ease driving. I trust them and will return for future service to this dealer.

Professional and courteous. I was highly satisfied. However I was a little disappointed with the facilities. Parts is basically a counter. I was hoping to buy some Acura accessories but they had nothing! They had a tv and beverages. I’ve been to another Auto Nation and they had a cafe, free popcorn and beverages. A movie 🎥 Theatre and a big parts store. My expectations for Acura were much higher.

My A 13 service was fast an the Service Rep was friendly and knowledgeable.

Professional and courteous staff. Clean and welcoming environment with refreshment available while waiting in the lounge room.

Jake the sales consultant was extremely helpful and friendly. He was very knowledgeable as well. He patiently explained all the features and gave us good advice. I will definitely like to come back here again for my next car purchase.

Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!

Carolyn provided excellent service in getting my auto serviced.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Purchased a new RDX with Jeff. He was knowledgeable and worked with me. I appreciated he did not push the hard sell but did put forth effort to get the right price for me. He was responsive after the sale as well for a few additional requests. Loving the new vehicle so far!

Great service, very friendly and polite staff. Car was in and out in no time at all

Outstanding service, Hope did an amazing job. She is professional, efficient and knowledgeable.

McKenzie way Sanford Acura in North Orlando is great!

Sales and service are both fantastic, Hope did a great job in the service department and Jeff was a great salesperson who is always attentive to your needs

Service done in stated time frame and I was well informed.

First class service. I live 45 miles from the dealership and have only one car. When I mentioned that they immediately offered me a loaner - I didn't have to ask. Very professional and thoughtful staff.

Purchased our 3rd Acura from AutoNation Acura North Orlando and could not be more pleased with their service and attention.

My salesperson was Castro “last name”. He was awesome. He quoted me a price that was much cheaper than the dealers where I live. He stayed late on Christmas Eve to make the deal. There were no surprises and everything went smoothly. It was a great car buying experience which is something of a rarity these days.

I leased a vehicle in 2018 and the process was less than favorable. I was told one thing when dealing with one individual and something else when dealing with another. They purchased my vehicle as a trade-in and sent me 2 separate checks over a 30 day period AFTER they said they'd pay the full amount, just like CarMax would. However, much has changed in two years. They were responsive, answered my questions promptly, worked with me to trade-in the leased vehicle and get me a car that fit my budget and made me happy. Very important to me considering I keep my cars for a long time. I'm glad I went back and gave them a second chance.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

Service was great - Carolyn Roy was wonderful!!!

The sales associate was polite but not very knowledgable. The process took quite a while and it was late in the day when it was complete. The sales associate was very anxious to leave so I didn't get a complete review of the vehicle.

Lee always my experience a great one. He had a courtesy car ready for me while my car was being serviced.

A bit annoying having to listen to the tv and the music at the same time.

The service is great as promised and everything performed professionally, I am very satisfied with the services the mechanics of Autonation Acura do perform.

The appointment was easy to make, but upon arriving I had to wait 15 minutes just to get to a service advisor. The waiting area is small and old. The amenities were basic. They need a major upgrade

Awesome Service! Fast, Friendly and Knowledgeable! Loving my new MDX 😀

I was kept well informed throughout the service being performed. Excellent facilites!

From first contact until driving off the lot. Excellent service and experience, my son wants an ILX we'll be coming here.

Excellent service. Very friendly staff and customer service.

First service for my Acura. Appointment easy to make. Fast and courteous service. Hope is a jewel! Love my RDX!

Excellent car buying experience. The company met my request in a very efficient process.

Very happy with the service we received, very happy our service tech kept us in the loop throughout the process

Your customer service chat lines sucks! Once the individual can’t get a resolve they cut you off and send you an automated message to call back! Well when the air pressure in your tires is going below 25, frankly I would take that seriously. So when I have my blow out, I suspect I can sue Acura, Auto Nation and the tire manufacturer. You can’t secure a loaner. I did not tell the car hey let all the air pressure out so I can have a blow out on the interstate. And I guess I stop my life so I can sit in your waiting area. This is utter crap! 3 year old vehicle...and you should be ashamed of yourself the way your chat room employees treat customers. In my field if I ever spoke to a client in my legal office that way, I would be kicked to the curb. You need to clean house and I can easily start with the three individuals I encountered tonight. I would like a number and contact name for corporate to which all three of your employees were clueless on. Customer service at this dealership sucks!

Carolyn is knowledgeable, no courteous and efficient.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle (Acura RDX) and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

In everything. I always have a good service there

Have had several Acura’s serviced here, most recently MDX and NSX. Their service can not be beat. If all dealerships had the same service I may not be so brand loyal, but they always do a stellar job. I tried the other local dealer as they pushed new service remodel to try it out and it fell short in every single way. Acura really should be using this location as an example to achieve around the country. I’m not an easy to please customer and they always go above and beyond.

Great experience working with Lee Chrestman, Service Advisor and crew, very professional and approachable. reasonable pricing for my RDX's A1 servicing.

Excellent service as always. Service advisor Lee is always knowledgeable and trustworthy.

Loved my experience here, the honestly was refreshing and such an easy process to get my car.

Always get top service at this dealership! Highly recommend!

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

Service personnel at this facility are excellent. They tell you what is needed, they do excellent work and are always polite and helpful

Best car buying experience I have ever had. Josh and Mike were amazing! Love my car!!!

I received outstanding service from every employee when I brought my vehicle to have it serviced. There was not one problem with communication between my service representative, Carolyn, and the service personnel who worked on my vehicle. I will continue to use AutoNation Acura to service my vehicle.

I have always had great service at Acura. Lee is great to work with. Always very helpful.

Excellent customer service, good communication and courteous. Highly recommend.

I had my first service performed on my RDX this week. They did a great job, very trough, courteous, friendly and conscious of social distancing and face covering.

I went in for a routine service and a computer system (transmission) upgrade. While I was there It was recommended that I get the 50K service. Since I had a loaner car, it seemed like the thing to do. Everything was explained to me before, during, and after the service. There were no shocks or unexpected expenses. It total the service rep was outstanding and I would continue to get my MDX serviced here.

Excellent service for my RDX maintenance appointment. Very friendly and communicative advisor.

I like the way I was treated

I was disappointed that the dealership does not use Amsoil, but the service was wonderful, I had a comfortable space to wait for it and the service was done in less time than estimated.

I just leased my second car from AutoNation Acura North and I have to say this team is AMAZING! I am so impressed once again. Paul is your guy! I wish I could give him 10 stars. Do not hesitate to use this team!

Excellent and timely service. Impressed with the supporting staff and their help.

The staff were very pleasant and made you feel that they were pleased to have your business. Service representative listened to my issues, explained what would be done and I would be contacted for any additional issues found and costs. Very clean facility. Kept updated. Received vehicle when promised. Very pleasant service experience. Would recommend to friends and family.

My service tech was Carolyn. She handled everything beautifully from start to finish.

With my 4th Acura lease, I had service B1 at the dealership and was very satisfied with my service representative, Hope, and with help from Jake in the sales department on questions I had regarding my new TLX. He let me drive the car while he served as a passenger to go over the car's features like cruise control and Sirius settings. This is a great dealership and I am comfortable with everything about it!

Greeted on arrival. Staff were pleasant, explained what needed to be done, how much it would cost and when the car would be ready. Was a pleasant experience. Will keep bringing my Acura here for service.

For a Saturday afternoon I expected to be there for hours but it turned out to be a quick fix, bulb removed and a new one installed. If I was there 30 minutes that would be a lot since they also washed my car.

Things ran so smoothly. I felt I was great hands. I was clearly given information about the work being done . The waiting area was very comfortable. The work finished within the estimated time, including the car wash. I felt pampered.

Lee handled my service great. He took care of all details.

I have another review on this site and I cannot add to it therefore I am entering another one. The sales manager again spoke to me and asked me if he got me the right part would I take my bad review down. I told him yes I would. He ordered the part and it came in a week ago , as my salesman called me to tell me he was putting it in the mail. I thanked him and was waiting for the part. The sales manager called me to inform me that he would not send the part out until I removed or changed my review. I have still not received the new part. The sales manager called me 3 times in 2 minutes when I would not answer the phone after our previous conversation.

Overall good experience. People are friendly over there, and not too pushy. A little bump with finances, but they fixed it quickly. The sale person Ms Mackenzie is the best, she knew her stuffs, very honest and efficient with customer.

Service Advisor - Carolyn is alway helpful and the tech did a good job

Easy to make appointment, they greet you quickly on arrival, and make complete service quick and efficiently. Always friendly and a complete report given......car returned in a timely manner, nice and clean. Thank you for taking care of my car!

Courteous, safe, professional service. I'm made to feel important.

My service advisor was very helpful, keeping me updated on progress and very business like.

Handle my unusual electronic problem very professionally.

During this Covid 19 time (and being vulnerable to Covid), we did not want to go to a dealership and have additional exposure. We knew what we wanted in a vehicle, Auto Nation Honda had it on the lot, they delivered it, we did the paperwork, and the deal was done. So very easy and much appreciated. The guys we dealt with did their jobs with professionalism and courtesy.

There was no delay and my service representative handled my every need.

Great service and knowledgeable service and staff and courteous and pleasant

Carolyn was great. It?s hard finding good service in Florida (in any industry). I was a bit apprehensive about dealing with AutoNation service as my previous experience was with their sales department; an experience that was anything but positive. However, Carolyn?s authenticity was very disarming. I will absolutely return for service.

My service advisor Hope was very helpful and very kind. Thank you for the great experience!

My problem was taken care of in a timely manner and the Services person was able to answer my questions

Took my Acura Tlx in for service at AutoNation Acura North Orlando and as usual the service was exceptional! Jeffery Morton is always my advisor and took care of me just as he always does. In the days of covid nothing seems normal but my experience was great. They had seats socially distanced so waiting wasn't a problem and I felt comfortable the entire time!

Jeff Morton in service and GM Rob Breedlove went to great lengths to support the 60k service of my 2018 Honda Civic. They reviewed all required and recommended services for the Civic, providing their expertise. It makes me feel safe to have AutoNation Acura service my car.

Excellent service, flexibility, expeditiousness and courteous. Highly recommend. Hope is very efficient and kind. Congrats and keep it up

My lady was super helpful, very welcoming and prompt

I was driving to work and notice a noise coming from my tire and I parked to see a screw on my tire which I had recently purchased at Autonation Acura. Took the chance called and requested an appointment and drove to the dealership. I was grateful for the willingness to give me the appointment that same morning before going to the office.

Thanks to Carolyn for taking care of my service. The initial visit was related to a dead battery, but Carolyn was able to get a full vehicle inspection and take care of the "little things" that had had been neglected during this time of isolation that resulted in under use of my car. All was completed in a couple of hours and she kept me informed of all the progress.

Great experience all around. Very Happy with my MDX A spec with Technology package. Great customer service experience.

Purchasing a car from this dealership, was hands down the most effortless, non- pressured experience we have ever experienced ! From the moment my husband contacted the Saies Manager Mike Thomas , to the young lady MacKenzie , that showed us the car it was a a wonderful experience!! MacKenzie educated me on every single button and devices in the car! She was very professional knowledgeable ! This made us feel very comfortable and at ease during her presentation!! Looking forward to working with these people and this Dealership again! Thank- you for making purchasing a car a pleasurable experience !! Sincerely, The Sharpes

Person that greeted me on arrival - no mask Person at the service counter inside - mask hanging from her ear until she noticed me standing there, then she put it on Service tech that worked up the invoice - mask down below his nose 2 other service techs that walked by as I was paying at service tech's desk - masks down on their chins Person that drove my car around to the service bay - no mask 2 people sitting in the lobby talking loudly on their cell phones in front of employees - masks on their laps

Excellent experience. Timely intake and outtake. Good communication. Kind and accommodating people.

Service attendant Lee was very nice and attentive.

Very Friendly service all the time.

Very satisfied buyer of a used car and very satisfied with the repair services.

Timely and Pieasant. Everyone followed Health Guidelines regarding COVID 19, made my wait comfortable.

The following is an honest assessment of my experience with my Acura dealership. I scheduled my car's service online and the process was very easy. Upon arrival at the dealership , I was promptly greeted by a courteous and friendly staff member, who invited me to take a seat in the waiting area, which is nice but it could use new and updated furniture. I was then greeted by Carolyn, a service associate, and she explained some things regarding the services they were going to provide my car with. She was friendly, personable and professional, and stayed in touch with me all the way through the process. I had requested a ride to my workplace and I was driven there promptly, but the SUV they took me in needed some cleaning. Someone with allergies would have a hard time riding in that vehicle for a longer ride than mine . My car was serviced in a reasonable amount of time, washed, and vacuumed on the inside. A quick wiping of the dashboard would have been appreciated but it's absence did not detract much from an overall positive experience. Thank you!

Very good experience. Service was completed even faster than I expected.

Service was prompt as scheduled. Facility is clean and practice social distancing. Technicians were informative.

Great experience , great service and will be back

I recently had my oil changed completed at AutoNation Acura North Orlando. My service advisor, Lee, was professional and kept me in the loop as I waited two hours. They finished just in time for me to catch all the evening thunderstorms all the way home. Outside of the long wait, I would highly recommend this crew. My TLX looked great and I know the team was thorough!

Fast, friendly, service! You can tell they value their customers. They have the best service department I?ve ever dealt with.

As always, very good, prompt, professional service

My service appointment was excellent as usual. My advisor , Julianna Pagan was professional and knowledgeable about my vehicle. My technician Dennis D Onofrio knows my vehicle well and as usual did exactly what I asked for. i will definitely be taking my MDX back to this dealership for service.

My 1st sevice for ny 2020 TLX was super smooth and quick. Hope my service rep was very thorough and efficient

I love the personalized service I get! It was short notice and they were so accommodating. Mr. Christmas took good care of my car and me! When they didn?t have what they needed they gave me a loaner car until mine was fixed!

Very nice dealership, from top to bottom. Having my car serviced there is always easy and pleasurable. My advisor , Carolyn, is wonderful. I highly recommend this dealership.

Everyone that works there is friendly, and great to work with. Service is fast with plenty of comfortable places to wait.

Everyone is very friendly. Service is fast, and plenty of comfortable places to wait.

Great experience. Excellent communications. Great staff.

Professional, true to word, friendliness!

Mike Thomas was great to work with and they had a vehicle color I was pleased with.

Excellent service department !! Courteous and very thorough !!

I was noticing a little jerking while my car was accelerating so I called my local AutoNation Acura North Orlando service department and made an appointment to drop my car off yesterday. From the first moment of pulling up until picking my car up I received excellent service from Carolyn and the service manager. I received a call as soon as my car was fixed. Each and every person was attentive and polite. My car runs like a dream now and I am so happy I called Autonation Acura North Orlando.

The service was excellent

Greeted immediately by name and escorted to very comfortable waiting area. Car washed as part of the service.

Quick efficient service and very friendly and knowledgeable.

My experience at AutoNation Acura was wonderful! Mackenzie did such an amazing job getting me in a car I absolutely love!! This is my first Acura and I’m hooked!

No matter the work I get done they always do a great job

Had a great experience trying to buy an Accura from Josh Parazine from out of town over the phone , got it all taken care of over the phone and they delivered the car to me on time in perfect condition the day of my arrival. Went over and above to help me make the purchase very easy and quick , and the Accura rdx is best of class in my opinion. The experience at Auto Nation represents the car well!

Julianna did a great job of explaining what needed to be done and got it done on time and for the price she quoted.

The Service department at AN Sanford will go out of their way to make sure you get the service and help you need with almost anything. The service is thorough, prompt and professional. Carolyn is an excellent and knowledgeable advisor. I will continue to take my Acura there for as long as I own it and will probably get another one there.

Service on my vehicle was done fast with care. The service representative was very knowledgeable and understanding

Service department was very professional and informative, as was Carolyn, the service advisor. I was given a multi-point inspection report for the services rendered.

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Great service. Quick and explained everything.......

Wonderful experience. Great customer service with a caring attitude.

I have been coming to AutoNation North since 2004, and there is a reason for that-exemplary customer service. I feel confident and at ease knowing that they will take great care of my car and me! Hope, their accelerated service advisor, is incredible. Kudos to her outstanding service each and every time I pull up. Keep up the great work!

Went in for service during ?The Pandemic?. Showroom took precautions to help us stay safe. Service was quick and the rep kept us informed throughout the process.

Fast service, always a pleasure to have work done correctlyand efficiently.

They are amazing and very helpful! Please do yourself a favor and don?t waste your time anywhere else

Provided excellent service while trading in my 2017 MDX for a new 2020 MDX.

A recent purchase at Acura AutoNation in Sanford was handled with patient, knowledgeable salespeople. The only downside is corporate control of prices & trade-ins which could always try harder to please their customers with lower prices & trade in deals.

Went in for oil change. Good quality service. Location is very clean not a long wait.

Thanks for the excellent service during difficult times.

I would recommend autonation acura of north orlando to purchase a new or used automobile great people all the way from purchasing to service

Great service with no pressure... Carolyn was friendly, knowledgeable, and helpful with all my concerns on this visit. Will return for future service.

AutoNation Acura made my car buying experience a truly enjoyable experience. “Q” was a wonderful salesman and made sure the car I drove two hours to come see was available and ready for me to test drive as soon as I pulled in. Ramy was also dedicated to helping us close the deal and send me on our way in my new vehicle. I have never been more satisfied with a dealer or my new SUV!

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

I?m always very satisfied with the service they provide.

I was treated with respect and honesty! As a female coming in for car service, this was refreshing.

Last time purchasing Acura. I am a lifetime Acura owner, but this will be the last time I ever purchase an Acura or recommend anybody to Acura. Purchased the 2019 Acura RDX almost 2 years ago, and have never regretted a purchase so much before. It is the most unreliable vehicle I have ever owned. The vehicle has been in for service more times than I have been able to drive it. I have driven a loaner vehicle more often than my own purchased vehicle. The transmission has failed on me numerous times, had to have the vehicle towed last time to the dealership because it completely broke down. There isn't a moment I start the vehicle and happy with it. I am nervous at every stop light of pushing the gas and the vehicle not moving or switching gears like it has done numerous times to me. I don't feel comfortable letting my girlfriend, mom, or little brother drive the vehicle because at any moment the vehicle could stop functioning and put their lives at danger in traffic. The sound system has yet to work with my phone via the USB cable, half the time doesn't even charge my phone, so for 2 years now I have not been able to listen to my own music or use my phone navigation with the Carplay features. The lane keep assist battles with itself to keep inside the lanes throwing the car left to right trying to stay in the lane. The braking system is very unreliable as well, do not rely on the smart braking features to come to a stop!!! Overall I am truly unhappy with my purchase of such a luxury vehicle. I will never purchase an Acura again. As well recommend my family, friends, and loved ones to stay as far away from Acura as possible!!

I took my MDX in for routine tune up. I was met in the service department immediately. They had my paperwork ready and I went to the customer waiting room. There were drinks and snacks for anyone that wanted it. My service representative kept me informed with all aspects of the visit.

Always receive excellent service since punching my MDX in 2017

Great experience!Great service as always by the service adviser Macy!!

Great staff. Everyone was profession and knowledgeable. Great experience.

Lee and the Acura service team exceded my expectations, AGAIN. We needed our Acural MDX to attend medical appointments. The Acura team expendited the part needed and completed the fix in less than 24 yours. I buy Acura's because of the quality of the vehicles and more important for the quality of the service after the sale. Great Job!

Great customer service and a quality product at a fair price. Enjoyed their courteous staff

My Service advisor, Hope , was excellent!! She explained things thoroughly and clearly. She followed up with an update and an approximate time the work would be done. The repairs were done on time. I was completely satisfied. My experience with this service department has always been very positive and satisfying. I will be back.

Good greetings and service! Very accurate concerning waiting time!

I appreciate how professional the staff is at Acura North. I can tell it's culture because I recently switched advisors and the service level stayed solid.

Excellent - no complaints. Service was timely and all services requested were performed.

Sales person was great but the finance guy was not. I recommend any future buyers not to negotiate financing with the dealer but instead to get a loan from their own bank.

Un trato excelente. El vendedor Ruby muy bueno. Y el manager Josue brega contigo al 💯. No te ponen presión para comprar o para elegir. Y te ayudan al maximo. Los recomiendo.

Joshua was very efficient with the paperwork. He also explained in detail the features of the RDX.

I purchased a new 2020 Acura RDX recently and the staff, specifically Josh Parazine and Paul Bezmen, were great to work with. They were extremely respectful, very knowledgable, and made the stressful process of car buying fun.

This was a scheduled service appointment and it went very smoothly. I was greeted at check-in and the initial paperwork was taken care of. My service rep came to me within in minutes to review what they were going to accomplish on this visit. I had a time restraint which they noted and say it would not be a problem. Before the initial service time allotted they were finished, the car washed and all the paperwork was completed. The entire process, including working with the people, was great. They, the dealership and people, when out of their was to insure everything was done to my satisfaction. GREAT JOB by everyone.

Rubby made our purchase experience seamless. Th vehicle we wanted was not available at the time of visit. Once we knew we wanted an RDX, Rubby made sure to keep us posted when one was on its way to dealership. Exceptional professional.

Fetta did a fantastic job working with my family. Got us a great car and did his due diligence to make sure everything was made right. Fetta was the best car salesman I’ve ever had!

Excellent, courteous service with or without appointment.

My Sales Associate Chuck was good Knowledgable, Paul the sales manager was respectful and professional. ZACK KELLER was EXTREMELY RUDE! He is the CFS/MANAGER there are people in this world that that believe they are the SMARTEST PERSON in the room ZAK KELLER thinks he is one of the persons, unfortunately for him I am not one those persons who are intimidated by a person like him ,this fueled his frustration which led to many uncomfortable and unpleasant situations throughout our transaction. My wife felt SUPER EXTREMELY UNCOMFORTABLE! I could only assume how many customers or potential customers he has offended over the years! He claims to be the head persons at the dealership. I would only hope that auto nation would have a talk with him maybe a refresher coarse on Humility and respect for the intellect of others would be par for the coarse! This I believe has hurt auto nations image as a leader in automobile dealership sales! I am not one ever to even do surveys but i had to make an exception . I have purchased many cars too many to count over my lifetime and dealt with hundreds of sales associates and managers but have never come across someone so blatantly pompous with his reactions. To name a few of his offenses if you don?t purchase all of his add on?s at the end of your deal you must be an IGNORANT PERSON! This is how he tries to make his customers feel! If you don?t take the financing he offers or go into a lease that he believes works for him since (HE IS THE SMARTEST PERSON IN THE ROOM) you must be stupid! He uses tactics such as the pregnant pause and a look of dismay and indifference! This truly was the worst experience of all times closing a deal at a dealership! Which should be a Joyous occasion. As I mentioned I have purchased hundreds of cars over the coarse of years YES I AM A CAR ENTHUSIAST! My wife who always gives everyone the benefit of the doubt was so uncomfortable that she couldn?t let it go in fact I am sitting here on a Sunday Morning at her request to do this review on my time of rest relaxation and leisure! This should be a review to ponder both for AutoNation and for any Potential Customers Caveat Emptor!

Outstanding service with loaner car! Best service I have ever received at auto repair!

I love AutoNation Acura North Orlando! Spiros Kopsidas is the best Service Advisor. He is so warm and transparent! He always makes sure that my car has a full comprehensive safety condition inspection?-battery, full synthetic oil change, tire rotation, brake check and tire checks all summed up with a complimentary car wash! The wait time is relatively low and is very pleasurable with complimentary beverages and snacks while watching HGTV!

Great service. Appoint started and finished in stated time.

Macy, my service rep, was very welcoming and helpful. After the service was complete, she helped me reconnect my phone to the auto.

This is why I keep cars forever...to avoid car dealers. I didn’t have a good experience purchasing or during service. I can elaborate if anyone would like to contact me, however so many issues it would take forever to list on here. Honestly I feel like because we don’t “look like” we belong at an Acura dealership and I chose to not buy a brand new car...we get treated differently. I should still be treated the same.

The service Department is wonderful! Thank you for taking good care of my Acura MDX

Went into dealership for routine service, however, I indicated that a TCMP warning light had come on. Waited for the car at the dealership and was told it was ready only to find out upon leaving the dealership that the TCMP light was still on. Pulled back into the dealership and was told I'd have to come back to have the sensor replaced. I live one hour away and have to drive to Tampa this week. Very disappointed...........

Our battery died while my wife was out and about. Within an hour the car was towed to the dealership and a new battery installed sending her on her way.

I needed to get a battery replaced yesterday on short notice after it died. I called and brought it in immediately. Upon arriving i was met by Hope outside who assured me it would be taken care of quickly. I was back out the door in less then 30 minutes with a new battery. I’ve been going to Autonation Acura for years and this experience was the best I’ve ever had. They are normally reliable and friendly, but this was another level. Thanks to Hope!

MY SERVICE REP Carolyn is a gem. So thorough and nice