Recent Reviews from AutoNation Acura North Orlando

Today, my Acura MDX Hybrid was serviced at AutoNation Acura, and the experience could not have been better. My MDX was very quickly and professionally serviced, and everyone was friendly, helpful and knowledgeable. A special thank you to Victor Oquendo, Service Director, who went out of his way to ensure that my service experience was outstanding.

I have been patronizing this dealership for decades and continue to come back every time my vehicles need servicing. I cannot remember ever being disappointed.

Thanks to the service department very knowledgeable on there products helped me get the fluids necessary for my car thanks 💪🏽

As usual my appointment with Acura service was excellent. My service advisor, Lee was sell informed , accurate and very professional. My technician, advised me correctly and did exactly what I asked to be done. Will definitely be back to this dealership for service.

I just bought my 2021 Acura RDX this past Friday and I love it. As always, the service was great. The entire trade-in and purchase process was easy. For the time being I am studying the books to learn all of the wonderful things my new car can do!

Amazing Service! It always exceeds my expectations from day one. 100% recommended! The waiting time was as promised and without any delay.

Service department at Acura is the Best!!! I got my vehicle serviced this past weekend. Hope, my advisor took care of all my needs and kept me informed while I was waiting. Loved the details and superb customer service. Thank you so much! I highly recommend this dealership for sales and service. No matter what, the customer is appreciated!!!❤👍🏼

Recently bought a used vehicle here. It was initially a good experience. The sales people were nice and easy to work with. While driving it home on the highway within the first hour I heard a rattling noise. I pulled over and noticed that the engine shield under the car was falling off. I took a picture and sent it to the salesman, who responded promptly telling me I should "just zip tie it back on" once home I took it to the Toyota dealer who provided an initial quote of a little over $1000 to replace the part and fix some paint damage to the bumper. It seems someone pulled too far forward at a concrete parking barrier and did some damage to the underside of the car. I send it to the dealership and requested that they pay it as the car came with this damage. The manager was extremely rude and would not pay for it at all. With the added expense and hassle the car wasn't worth it. I would not recommend this place, they are shady and unprofessional. I reached out to Autonation corporate and never heard back. I would stay away from this company altogether. Since this happened I have shared the story with a number of people and others have had similar experiences with Autonation dealers.

Hope was amazing! She is super sweet, works with a sense or urgency, and made the trip seamless and smooth!

The service staff are very pleasant and helpful.

Excellent service!! Love going in and working with Carolyn. She always goes above and beyond!

Request Brenna Collins if you got to Autonation Acura North Orlando. I have to call her out by name because she was such a pleasure to work with. From the minute I expressed interest online, I was met with Brenna's Collins' professional and warm demeanor. We all know purchasing a vehicle is stressful and overwhelming, but Brenna was extremely patient as I asked questions, making sure I was comfortable as I moved forward. She helped me find a good fit with what I was looking for. In fact, after my experience with her, my husband went back to the dealership two days later and got a car with her as well. She was just so personable and helpful. Even after the transaction, she texted me often to check in and she was quick to respond to any of my questions. I can honestly say Brenna was pivotal in my experience, so I highly recommend her.

Request Brenna Collins if you got to Autonation Acura North Orlando. I have to call her out by name because she was such a pleasure to work with. From the minute I expressed interest online, I was met with Brenna's Collins' professional and warm demeanor. We all know purchasing a vehicle is stressful and overwhelming, but Brenna was extremely patient as I asked questions, making sure I was comfortable as I moved forward. She helped me find a good fit with what I was looking for. In fact, after my experience with her, my husband went back to the dealership two days later and got a car with her as well. She was just so personable and helpful. Even after the transaction, she texted me often to check in and she was quick to respond to any of my questions. I can honestly say Brenna was pivotal in my experience, so I highly recommend her.

I purchased my first Acura from AutoNation Acura North Orlando yesterday. Not only am I in love with my vehicle, but I have to give a tremendous compliment to Mackenzie Alpert . She was was incredible. She made this purchase smooth and easy. She was very knowledgeable and honest. I would highly recommend using her for your next purchase!

This is Stephen and the costumer service here really made the difference. Far better than other dealers and I say that because no one looked bothered to answer my questions and had tons of knowledge on every topic I asked about . Everyone seemed to actually be enjoying themselves and makes me want to come here again. Thank you so much.

The service department at Autonation Acura always makes me feel like a VIP. They are thorough with great communication and keep you updated if you decide to wait in the showroom. I am on my 3rd Acura in 20 years and the service after the sale is a big part of that.

The entire team at this dealer are amazing when getting service work done. My service coordinator "Hope", is so sweet and great to work with. The Service Manager Victor was also very helpful during my visit. I really appreciate their professionalism.

Now the second time I’ve used their service department and if it weren’t for the contact I signed when I bought the vehicle I would never come back. 90+ minutes for an oil change I had an appointment for. Now I’m losing Money because of it. Not enough time in the day for the complaints I have on this location.

We had a great experience at this dealership! Nick (in sales) was great helping us find the right car with all features that we wanted. Tom in finance was awesome with helping us finalize the details. A++ all around

Great service, fast and friendly.

Great customer service. They got me in and out the door quickly. They kept me informed all the way.

I Had a horrible experience at Honda of Ocala (STAY AWAY AT ALL COSTS) which turned into a huge mess. Autonation did their BEST to correct the mistakes and unethical practices of Honda of Ocala and was able to put me into a working, reliable, and beautiful TLX. The service director, Victor was our first pleasant interaction. He made sure we were taken care of while the service dept looked at the dud vehicle I bought from Honda of Ocala less than three weeks ago. The car was deemed to be not repairable because the part that was needed was on backorder and they did not know when it would be available. Edward, our sales rep, reached out to see if there was anyway I would give them the car so I could get into a functioning vehicle. He did his due diligence to get the dud car appraised the day before we came back to the dealership. Upon arrival we were able to look at a few vehicles that fit what I was looking for. I was able to walk away in a certified preowned TLX that I am more than happy with. I will be back to purchase future vehicles from this dealership. Great job guys!

One of the main reasons we’ve had 3 Acura’s in a row was the outstanding service we received during standard maintenance. That has SIGNIFICANTLY deteriorated over the last couple of years to the point that they now have “no record of any of your cars being serviced here”. #LastAcura

I purchased my vehicle from a different Acura dealership and was unsatisfied with service soon after. I started to come to Autonation Acura and have had nothing but good service ever since. It’s been about 3 years now and I take the 30 minute drive knowing that my car will be taken care of and that I will receive proper customer service.

Excellent service. Nick Natole was very professional and a pleasure to work with. We highly recommend him as he made our purchase seamless.

Great service! Hope, my service agent, was through and informative. And very friendly.

Always a pleasant experience. I had some necessary repairs and optional ones. Got great prices up front, free loaner car and work was done fast!

I have been a customer for 10+ years and the current service manager, Victor Oquendo, is hands down, the best they've ever had! He is such a nice man who goes above and beyond every single time I need something taken care of with my car. He makes my service visits a pleasant experience, (and none of us necessarily enjoy that task.) I hope he stays on board at AutoNation Acura as long as I own my car! He's a keeper!

Autonation Acura is the best in central Florida, great customer service if you ever go there I highly recommend Jeff he is in services. Jeff Norton is someone you'd like to interact with, he is the best of the best👌

Quick service and out the door! Very professional

The Auto Nation Acura team is the best. I especially appreciate my service agent, Lee. He ensures you clearly understand the maintenance requirements and any alternatives. Once again, Lee and service department stepped up to repair our Acura MDX. Part of my repairs were covered under Acura Drive Chain warranty. Acura stand by's their promises. No games, just honest service. I buy Acura's because of the quality of their vehicles, but more important the service after the sale. Great Job!

Customer Service needs attendition.

The entire staff at the dealership were awesome. When questions arose, my salesperson, Brenna, either addressed them immediately, or found the right person to answer my questions. The entire transaction was handled professionally and timely. Definitely recommend Acura North if you are in the market for a new vehicle.

Loving My New RDX ! Great experience at AutoNation Acura ! Ben was super helpful, patient and knowledgeable . Thanks again Ben!

Great service, as usual. Definitely recommend.

I would like to inform you of an experience I had at your Acura of North Orlando store. On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

I would like to inform you of an experience I had at your Acura of North Orlando store. On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

Great customer service and very efficient.

I bought a Honda Odyssey from Autonation Acura in Orlando nine days ago. I jumped out of line a couple of days ago.The sales manager notified me that he needs my van for 4 to 5 hours to fix the door. He also stated that his dealership would provide a free loaner car while my van is getting fixed. I am so pleased that this dealer is truly providing customer service like the old days. I just got home Tuesday 7:15pm. The service manager text me that my van would be ready Thursday morning. The door would be fixed and I would get a working new keyless key. The communication between customers and this dealer is wonderful. If you have friends that is looking for a good deal on an automobile, my suggestion is to have them stop in at the dealership and ask for the sales manager. The price is reasonable with no pressure.

Carolyn welcomed this new Acura owner with genuine hospitality.

My vehicle and I are always very well taken care of. Carolyn makes every visit an excellent experience!

Very professional, friendly and timely! Thank you!

It didn't take long for my car to be finished.

Gian Z is the best car salesman ever, y’all get your car through him.

As always, I still continue to receive excellent service from (AutoNation Acura in Sanford, FL) over the last 17 years for my Acura TL (2004) where I also bought my car. My service team lead, Jeff Morton, works very closely with his master mechanic technicians to address & resolve all of the problems that I identify for my 17 year old car & also proactively identify & resolve some problems before they can even become an issue/problem. This is why my car still drives like new & the gas mileage is slightly better than when I purchased it. I really appreciate this kind of continued excellent & expert service.

My service advisor Lee C. is so helpful. Lee stayed on top of the issue with my vehicle and he made sure that I got a loaner car. Lee is so pleasant and provided me with Excellent service. GREAT LEE!!!!

We had to drop off our vehicle for a concern that we had and we received great service as always

I enjoyed my experience at Acura. Nick Natole was my Salesman. Very knowledgeable, friendly, and informative. I would definitely recommend him and this dealership to others. Thanks Nick!

Bad experience!!! I bought a car a month ago, I used a loan from my personal bank instead what they were offering to me. They did horrible job with the documentation… My bank didn’t appeared as a lienholder even though I told them.. I had to go DMV to solved their bad job and pay 75 dollars… Worth experience ever…Be careful this guys don’t do well their job…

As always, my Acura MDX has been a dream to drive and maintain...I recently brought it in for the 25K service, but not because there were any issues. My service tech, Hope, was cheerful, efficient, and was able to get my car serviced in the promised timeframe. Good communication and friendly, no-pressure service.

My Service Advisor Spiros Kopsidas is the best. I have been working with him for the past couple of years on our 2012 Acura TL. We bought it new at this location and Spiros has kept it running like new now that we have 84,000 miles. Spiros is professional, knowledgeable, courteous and always looking out for me. I am 100% happy with Sprios. He has gone out of his way to be helpful.

This dealship and the team are exceptional. It is always a very comfortable and a pleasant experience when I visit. I've bought two vehicles with them and only service with Acura because they do it right. Highly recommended, safe reliable brand and afforable luxury.

Service manager, Victor has amazing customer service skills and is very professional

As always great experience. Hope is great she made sure i knew what was going on with my vehicle eveey step of the way .

I had my new Acura MDX serviced yesterday, and the process was very smooth and easy. Hope in the service department was great- communicated everything to me and let me know as soon as the vehicle was ready for pickup. Highly recommend!

The service advisor Hope is always an amazing help!

Great experience!

Great customer service! Hope is amazing she made sure that i knew what was going on with my vehicle every step of the way . The staff is courteous and eager to assist .

Great dealership

Great experience sales person Paul M was great.

I dealt with Ghazi. I highly recommend him. He is professional, courteous and made my transaction effortless. Everyone there treats you with the highest respect.

We had a great experience!!! Sales Associate Nick Natole treated us excellent. He went above and beyond to find the perfect vehicle for my teenage son. This is the second vehicle I have purchased from AutoNation Acura in Sanford. Thanks again Nick Natole for all your help and patience.

Always a great service experience! They go out of their way to make sure everything is done right and you’re happy.

I just got a pre-owned certified 2017 MDX and I absolutely love it. The sales representative Martin was amazing, he was extremely kind, patient, helpful, professional and informative. He made my experience an amazing one. And it’s not usual you walk into a dealership and the people that you that way. Most sales rep just want the money and bye. He actually took a lot of time dealing with me and he did it with a smile on his face trying his best to help me with everything. Even after I purchased the vehicle I came across a small issue with the battery and he was there to help me with that as well every step of the way. I’m very happy I went in there that day. And I will 100% recommend him and do more business with them in the future.

Gian was an awesome sales advisor. Couldn’t have asked for better customer service!

I absolutely recommend Auto Nation Acura of Sanford, FL. If you are looking for a new or a used auto, don't waste your time looking elsewhere. Mr. Nick Natole helped us tremendously yesterday! Mr. Natole showed care, active listening skills, and also shared his knowledge and experience with us without pressuring just to close a deal. I felt respected. Mr. Natole and the sales manager took the opportunity and built instant rapport. They considered our personal situation / need and worked with us to fulfill it. I am grateful for a smooth and transparent process. One happy customer here! :) You won't be disappointed.

A pleasant experience! Saed was, and continues to be, helpful and conscientious! Plus, I love my new ride!

As you would expect from Acura. Service was done perfectly in a timely manner!

A great place to get quality information. I had the pleasure of working with Ghazi and Mike, both wonderful folks who explained everything I needed to know. When you go to other dealers you get the feeling of them taking advantage of you but with these guys, they are working with you to figure out what suits you best.

Great experience at AutoNation Acura service dept. Hope was fantastic and kept me updated with texts throughout the whole process.

I had a great experience at the Acura North Orlando. My sale person Javier Aponte was very knowledgeable and helpful. He made me feel like it a family and was easy for me to make the right decision. Thank you for your help.

Best customer care

Went in to see some used car options. Ghazi was awesome and patient! However, Josue, the finance manager I believe had a HORRIBLE delivery of customer service and experience. Everyone here has been extremely kind until I approached his customer experience. It wasn’t the content of what he was telling me, it was the WAY he was speaking to me. Almost as if I am dumb and in a very aggressive and disrespectful manner. This caused me to leave. No need to contact me back. I have made my decision to go with another dealership. Thank you Ghazi and Mike Thomas! You guys are awesome. As for Josue, learn manners.

Awesome service. They took care of me right away, asked me if I was going to wait or go somewhere. I told them that I would rather go to the mall nearby and they asked me if I had a ride. I said no, they check for the shuttle, but the driver wasn’t there yet. The manager was very kind and took me there and picked me up when my car was ready. The lady that took care of me is the sweetest lady I ever known, very nice and very attentive.

Last week I took my Acura in for service and I had a great experience! Hope and the team were efficient and clear in their communication. I will continue to have my car's service done here and I highly recommend them.

Great experience. My Salesmen Paul M. was awesome and helped us get a great car.

Every time I visit here I feel like I get the Royal Treatment. My service advisor, 'Spiros' is a true professional and always has my best interest at heart. Spiros, explains what the car needs without drama or hype and gives me several options & costs. The costs estimates are to the penny and he ensures that everything is to spec & done right the 1st time. I really do appreciate his professionalism and how Spiros treats me. Since I bought my car from this dealership, I will not let any other dealership or mechanic repair anything on my Acura 2013 TSX. Jim White Orlando, FL.

I wanted to share my experience with Ms. Brenna, I saw your team had a VW listed on the website and I reached out to your team to inquire. I previously had a VW and hoped to one day own again. Brenna was my first contact and was extremely assertive and professional to my inquiry and sought out information. It seemed there was some confusion on if was available. She was quick to provide alternative options. My husband and I spent three days driving around town looking for an option, to learn everyone was low on stock. Brenna was quick to notify me the VW was potentially sold. The following day, Sunday. The husband and I were back on our mission. Brenna texted me that there was a mix up and the VW was available to view. Excited, we drove to her to view the car for a test drive. Only to realize my taste had matured. Brenna was once again on top of options to show us. She educated us on prices and values. We find ourselves eyeballing a Honda Accord Touring, never considered it and option, we decided to crunch numbers. While we do have the cash to pay out right, it would have interfered with goals at home. We did not purchase, we did not feel pressured and felt still we are definitely going to return to view stock soon. Because of Brenna, she made my experience memorable and delightful. We know the goal is to help the consumer, meet their goals and expectations. While we did not find our car, we found a new brand to go to. I write this as a director of operations, who also specializes in training, Brenna is a great example of providing “and more service” and building relationship skills with customers that any manger would be proud of. She deserves to be acknowledged.

I’ve purchased several cars in the past and this has been by far my best experience! Gian Zegarra and his team were very professional, answered ALL my questions patiently and were very transparent. I will definitely be back :)

Saed was amazing to work with! He responded quickly to my questions, he was efficient in putting the transaction together and made sure I had an awesome car buying experience. I Highly recommend Saed!

Excellent attentions from Julianna Pagan. Very fast and quality service. Excellent facilities and friendly staff.

Lee is a great Service rep. Would recommend working with him anytime.

Wish I could give a good review, but this dealerships customer service after the sale is terrible. I am passed 30 days from my purchase date and I still have no title work to register my vehicle and the temp tag is about to expire. Usually this wouldn’t be an issue as this is a common problem, buy my salesman Michael Thomas ignores my text messages and emails now that the sale is complete and multiple calls to the dealership end in someone taking my number and stating they will call me back but never do. I love my vehicle, buy will most likely never purchase from this dealership again and can’t recommend them. UPDATE: After this post, my sale rep contacted me and apologized for not responding to my previous inquiries. As of today, my paperwork and a new temp tag are supposed to be in the mail, but I am still frustrated that it took this effort to get here instead of the dealership being proactive and sending another temp tag and reaching out to me if they knew there would be delays. If paperwork is received soon, I will update and increase my star rating for this review.

I just purchased a Acura MDX a couple of months ago and had to stop by AutoNation Acura for a check up. Scheduling was easy over the phone and treatment at Sanford location was superb! Victor Oquendo was the service director helping me out. He was extremely professional, efficient and helpful. Thanks Victor!

Great service for sales, service and beyond. We just purchased another vehicle from them and received the same amazing service! Keep up the great work y'all !

They worked with me all day to get me the car I wanted and to stay within my budget. Big thank you to Brenna and Kyle!! So accommodating and helpful. They pushed through despite my mediocre credit score and forbearance on my mortgage. They got me a reliable good quality car!

Just purchased our 2nd vehicle from them. absolutely fantastic and quick service. I even left items in my old vehicle and realized it a few days later. called and was able to come pick those items up. Great customer service even after the deal is done!

Purchased my 2014 Acura MDX as a pre-owned vehicle from the dealership. As such, I've consistently had it serviced by the dealership. However, on the last two services, I had to return the vehicle after only driving a few miles from the dealership. In each instance, something had been overlooked or not completed. That said, the Maintenance Department needs to improve their attention to detail as well as establish a Quality Control process. The cost of parts and labor is too expensive for repairs not to be done right.

Got a car in early May and they did not pay off my vehicle in its entirety as said on the contract. They shorted my bank. When I call AutoNation Acura North Orlando my sales persons just tell me that the “check is in the mail” with no other detail. This wonderful car deal just turned to utter garbage as they the sales persons I am working with don’t have access to ability to fix or make right my situation they put me in. They don’t care about the days that go by that I am being chased by collections and my great credit being ruined with this dealership. The staff that sells you the car does not have any power to help you. I have had to fight my way to get emails for higher level managers. Even calling the dealership to ask for the General Managers email and they tell me “they don’t have that info” - complete garbage as AutoNation just wants to create a barrier to avoid issues. When I call and email them - they don’t call back or respond right away until I message them again. Instead of email and voicemail communication - I called and left messages for Michael Thomas and Saed Nimer and they both have not called to even tell me if the email communication I sent has been received or even a call back. BUYER BEWARE as I still do not have a resolve from AutoNation Acura North Orlando - avoid this place Just emails for me to wait so someone else can find someone to help. So tired of the stress, mental angst this dealership has put me through. #autonation #acura #badservice #dealership #acurasanford #sanford #orlandocars

Juliana has been outstanding in her position. I have been very happy with her customer service. However, as for the product, I have been frustrated with my purchase of a new 2020 RDX as I have had to bring it in multiple times for multiple issues already in the first year. The CarPlay has had technical errors many times, the hinges had to be replaced on the tailgate just months after purchase, the entire sunroof frame had to be replaced bc it was defective.. and now twice leaving me with a loaner many times. I wish I could return it like any other product and get a new one, but it doesn’t work like that with cars.

Amazing customer service! I was attended quickly by Michael and he showed me exactly what I came to see. Josue was also very helpful and had excellent customer service. Overall, my experience in this dealership was great. The staff went above and beyond to ensure I was taken care of and I will definitely be back again to purchase another vehicle.

Wish I could give a good review, but this dealerships customer service after the sale is terrible. I am passed 30 days from my purchase date and I still have no title work to register my vehicle and the temp tag is about to expire. Usually this wouldn’t be an issue as this is a common problem, buy my salesman Michael Thomas ignores my text messages and emails now that the sale is complete and multiple calls to the dealership end in someone taking my number and stating they will call me back but never do. I love my vehicle, buy will most likely never purchase from this dealership again and can’t recommend them.

Very good service. Very professional. Will go there again.

Very happy w/the 2022 MDX Advance that we purchased. It is everything we expected & more!! Just can’t believe all of the technology & improvements that are included in this new MDX vs. the 2017 MDX Advance we traded. I was pretty aggravated with the fact it took 5 months to get our new MDX-ordered 1st part of February & finally received 1st part of July! I know this was not the Dealer’s issue but I was very upset it took so long. The only issue I had with the Dealership was I was not kept up-to-date regarding the status of my order. I had to call many times to find out what was going on with my order. I know there was a micro chip issue but Acura changed the production date at least 10 times! All in all, Mike Thomas @ AutoNation Acura North Orlando was very good to deal with & I will certainly buy another Acura from them in the future!!

Had appointment with Hope who is my advisor at Acura North Orlando. She promptly got my car serviced for a replacement battery.

I have to say that every time I have gotten my car serviced, the customer service is outstanding. This is why I am willing to drive over 40 minutes to get my vehicle serviced. I highly recommend Gulliana, she has been my advisor for a couple of years and does an excellent job.

Friendly service and on-time performance

Julianna was an awesome service tech! I brought my 2019 MDX in that I just bought & wanted a full inspection to ensure everything was good before my 7 day return window with Carvana was done. I was there for a total of 2 hours & Julianna gave me updates every 30 minutes on the progress & what had been found thus far. Everything was in the green & I just needed an alignment. I would definitely recommend bringing your car to AutoNation Acura for a great service experience 😊

Saed was fantastic! It was a smooth and easy transaction! I love my new Acura!

The customer service at AutoNation goes above and beyond

Very positive experience.

I WOULD HIGHLY NOT RECOMMEND this dealership, High pressure sales. A HORRIBLE experience. We shopped 4 dealerships today & your dealership was terrible. Salesperson was ok but Used car MGR was the worst I have ever dealt with in my 30 years of buying cars. He would not give me the price for the RDX or my value of our Cadillac. After test driving the vehicle & liking it we needed to go home to give our dog medicine & said we would definitely consider buying but we wanted to look at a few more vehicles including a Infinity. He told us to go there before he would give us a price. I told him I wanted the BEST price. His comment was that’s not the way it works, & that they need to negotiate. I said I won’t negotiate & I just want your best price. He asked what I wanted for our Cadillac & again I said I want the most I can get. He was EXTREMELY RUDE & asked why I won’t tell him what others are willing to pay for my car. I walked out without getting any price. WOW I buy probably 1-2 cars a year & this was the WORST EXPERIENCE of any dealership I have ever been too.

I couldn't ask for a better crew to help me through the process of getting my RDX!

all very good

I just leased my sixth Acura from North Orlando dealership. I could not ask for a better car or a more trusted buying experience. No need to buy a Mercedes, Lexus or BMW. Acura has luxury vehicles that are dependable and a great price.

Great service as usual at AutoNation.

Gian was amazing down to the smallest detail. He took care of us like family and it was the most pleasant car buying experience I have ever had. Kyle in finance was also awesome.

I have always had great service at this dealership. Lee my service advisor always take care of my service requirements.

Buying a car has never been such a wonderful time! The entire staff was great but Ben, my sales consultant, was such a huge help. They were prompt, polite, accommodating, and just a great time all around. By far the best experience I've ever had at a dealership, especially with how up front they were. If you don't like car salesmen, dealerships, or being taken advantage of, this is the place for you!

I was treated like a valuable customer the moment l step into the building and the mechanic guy that assisted me was amazing. I think 🧐 his name is David.

We knew exactly the vehicle we wanted, Red RDX Adv and Auto Nation had one of the few left in the state. We called and got a hold of Jeff Makowski who within two hours presented us an offer which we excepted and by the end of the day our new vehicle was in our garage. Jeff was outstanding. He listened to our needs, our expectations, and got back to us within two hours with a deal that wasn’t offensive. Jeff was very personable, with a good sense of humor, and very knowledgeable of the Acura product. We highly recommend Jeff if you’re looking to buy a new car at AutoNation Acura. We will definitely seek out Jeff when it is time to trade in for another new one. We also had a great experience with Kyle, from finance. Kyle ran us through all the paperwork quickly and we were out the door in no time. AutoNation Acura is lucky to have both Jeff and Kyle as employees. They are outstanding representatives of Acura and its line of vehicles.

Great dealership!!! Gean is a great sales person. It was a pleasure dealing with him as he went above, and beyond in helping me get the exact vehicle I wanted.

Wonderful experience here. Staff was friendly, never pushy, and super knowledgeable. We live south of downtown Orlando, but I will happily drive up to Sanford to have my car serviced here and would recommend them to anyone. Love my Acura RDX too!

Always a great experience working with Carolyn. Highly recommend you request her as your service agent during the purchasing process!

My initial experience was good. I was able to purchase the car and get the paperwork done in a reasonable amount of time. My after purchase experience has not been so good. I have a rag to transfer to my new car from the car I sold and I have left multiple messages for the finance manager about this and gave yet to receive a call back from him.

Excellent customer service from Carolyn!!! She kept us informed and was very knowledgeable and professional. Service on our vehicle was per my expectations EXCEPTIONAL Recommend this dealership

It was my first service and everything went well! Lee was very helpful and friendly!

Always a great experience

Great service,Lee did a very good job,thank you.

This is by far the best car lot i've ever worked with. I drive 35 minutes to have my car services at this dealership. Customer service is always off the charts.

We went through the service department. It was smooth. Carolyn did a phenomenal job updating me during the service.

My service experience was great at AutoNation Acura. Jessica really took the time to explain and offered great service.

Ben the salesman was very helpful and very polite

Would like this type of service anytime. The best and most consistent I've had

Our salesperson, Gian, was great. Highly recommend.

Hope is great!

Financing services needs more management attention. Its been two weeks and have not heard anything abut my financing. Difficult to reach and no return messages.

Excellent Very professional Good attitude Best prices Beautiful cars 🚙

Traded my 2017 Acura MDX for a 2020 Acura MDX. What made the deal great was our salesman, Gian Zegarra. He was very professional, honest and friendly. Answered all questions and made us feel at home. We will always look for Gian for future dealings. We actually love the whole dealership as well. Best Acura one in the area by far. Thanks Gian and Auto Nation Acura

Great service.

From the moment I arrived until I picked up my car, I was greeted by Hope’s smiling face. Very quick to help and check me in and out.

Super Service Representative for my RDX. Explained everything to me and came by 3 times to give me updates on the progress of my service.

Superior customer service. It’s clear they are professional and enjoy giving their customers tbe best deal they can.

Benjamin was great, very attentive and courteous, as well as Paul, the sales manager both did an amazing job, super happy over-the-phone negotiation and with the buying experience. I could not give them a 5 star rating because of the F&I guy, Zach. He was awful, he thinks he is a know-it-all guy. He wanted me to sign the contract and papers without reading them saying “you know all this, you agreed to the numbers”…. And guess what, he had some wrong numbers there. Because I reviewed the papers, I noticed the error that end up same me some money in monthly payments; he basically did not respects the buying customer, he only want to up-sale stuff to you. At one point, I had to fully ignore him to get him to stop talking and do his work right. Aside from this guy, Zach, I truly recommend the dealer, we drove an hour and half to get the vehicle my wife wanted.

I recently purchased my 4th Acura from AutoNation North Orlando and dealt with Michael. He was professional, patient, responsive and at the same time very friendly. I would recommend this dealer highly as I've had nothing but great customer service!

Awesome job from Michael Thomas! He was a pleasure to work with when looking for a new car, he new exactly what I was looking for, what price I was looking at, and ensured as soon as the vehicle came in that it was held for me! If I could rate beyond 5 stars I would! Even after the purchase he has checked up on me to make sure my new Acura is running smoothly. Absolutely love the car and will certainly recommend Michael to anyone looking for a new car! Will definitely return when ready for my next vehicle with the great customer service Michael provided!

Service rep Hope was very helpful. Got us in and out quickly.

Best dealership in the US

First time here, Fountain Acura's sub par service has failed us one too many times. Being a long time customer of Autonation Toyota Winter Park. We were not disappointed. Worth the drive from Lake Nona. Jeffrey is top notch

Carolyn was super friendly and knowledgeable! She answered all my questions and was quick with the service. 11/10 would reccomend

Excellent experience, thorough explanation of services rendered and suggested future services.

All staff was very friendly and attentative. Atmosphere was professional but not stuffy. Saed helped me to get my car in process very quickly. Only spent less than 2 hours and I was off with my car. Definitely recommend this dealership.

Service is always quick and the staff is knowledgeable and friendly.

My service advisor Hope at auto nation Acura was great , kept me informed through out the process and made sure my car was serviced properly thank you Hope and Thank you auto nation Acura for excellent service

I am so impressed with Acura in North Orlando. I always get top notch service and treatment for my 2 Acuras.

Recently visited for a recall repair. The staff was friendly and courteous. The had the repair completed with in the promised time. All and all it was a nice visit.

Was greeted promptly but service took way to long 1 hour 45 minutes just has basics service done

Hope is the best agent, really cares that she provide you with timely updates and goes above and beyond to make sure all your concerns are addressed

Great online and in store sales experience.

Our salesman, Alex Walz did an amazing job! He knows his product and gives information very well! He was very pleasant to do business with and I would highly recommend him to others!

Loved how informed Alex Walz was regarding the car we went to see. He shared so much information and answered all our questions. He wasn?t pushy at all but very attentive. Once we decided to make the purchase he talked us through the process. The finance department also did a good job.

Excellent - Carolyn was great and very efficient! She had a loaner car for me.

Oil change. Quick and comfortable. No pressure to be upsold. Nice service department personnel.

Hope was awesome and the service is always professional and on time. We have been a satisfied customer there for 15 years.

Great location. Enjoyed the staff & Jeff was awesome, very helpful. Glad I got my new car from them!

Can’t complain about this place! Jeffrey was awesome and very helpful! Glad I got my purchase from them!

Great service completed as promised. We have owned Acura's for 20 years and have found the cars and dealer to be great.

The best service department in the industry.

I just signed off on the 2022 MDX which was love at first sight! Gian Z. was my sales agent. He was very nice since the moment we were introduced. He was willing to show us all the cars we wanted to see and test drive. He really to care of us by giving us an amazing deal! Ashlynett M. was also was very nice, friendly and attentive. She was able to expedite our closing process and everything turned out nice and smooth! I am very pleased with AutoNation Aura of North Orlando because everyone did their part and I felt they took good care of us!

I’ve always had a positive time coming here to get my car service; very attentive and nice staff. The dealer doesn’t try to upswell any services, whatever you need is whatever they do. Always had my car done very quickly as well

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was her straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

Great experience. Will return soon for any future service.

My last visit was not as i liked, first i was there on a Saturday for a Tire problem also requested to check my oil, wipers, etc. they were not able to change the tire since it had to be order, i understood, i was there 3 hours or more, finally they advised the tire had to be ordered and the other items i requested where checked. Left and the next day when i was going grocery shopping the warning light for oil came on, i was annoyed since i was just there for 3 hours and i thought they said everything was fine. I finally returned to get the tire replaced, and i told them about the warning light. Again waited 3 hours, I was not happy with the service first the waiting and secondly had to return to get the oil changed etc. i expect that if i am there and waiting 3 hours that my car get checked according to what i requested. The question is what would have happened if i had the tire fixed/replace on my first visit. and the warning light came on after being there already, that would have really upset me since i was at the facility for over 3 hours already and had to drive back.

We had an appointment for 10 AM we got there early at 9:10 AM. Staff at dealership were attentive and worked efficiently.

I went in for my first service visit since purchasing my vehicle. The entire experience was seamless and I received wonderful service.

Fantastic service. Exactly what you expect from a luxury dealership. Everyone was friendly, and communication was top notch. Will drive further to have them work on my car than the closer dealer. They are that good.

Excellent service! I was in for an oil change and out in about 30 minutes.

I give zero Stars. I will never deal with AutoNation ever again. Went and test drove 2016 Jeep Wrangler and I mentioned that the left blinker was not working, keep in mind AutoNation goes to a rigorous vehicle inspection before sale{they even put a blue check mark on everything that has been inspected and passed}. Long story short 7 Days later I take delivery of my vehicle after holding a cashier's check all that time. He had to go to the Jeep dealership and get a new wiring harness so my point is what kind of inspection took place to certify this vehicle somebody's not doing their job. Second of all I traded in a vehicle and AutoNation says they have 30 days to pay off well my payment is due in less than 10 days of when I took delivery. I am responsible for my trade in loan until it gets paid off so now I might have to make another payment on my trade-in vehicle along with my new vehicle payment. Salesperson would tell you everything you want to know but the truth. I would advise to go some other dealer than AutoNation

Easy and professional, pleasant service experience.

Professional and courteous service

Friendly and knowledgeable. Would recommend to others

Great Experience. Acura team was patient with us even though they were swamped the whole day. We were the last customer's and we left after midnight. Very professional and dedicated to customer service.

Juliana was the best!!!! Thank you for all your help! Go see Juliana she will best help you and also speaks spanish!!! Siempre me atiende con mucha atención y cordialidad.

Julianna is always great and very helpful. I'm glad she is my service rep. My 2019 went in for its first service for oil and tire rotation. It was fast. And the they washed the car and it came out looking very nice this time.

Awesome buying experience. They stayed open late for me as I had to drive from Gainesville. They made it super quick and I was out of there in just over an hour. Brenna is an excellent salesperson! The used Mazda 3 she sold us is in excellent condition. She’s now working on finding us another car for our daughter. Couldn’t be happier with AutoNation!

Decided to wait this time for my service. Fast and easy. Comfortable waiting area.

Great Service, wonderful people.

Great service team but they take entirely too long. I'm always there for an oil change at a minimum of 2 hours and I have an appointment.

Always great service. My service advisor, Lee Chrestman, goes above and beyond to provide the service I need. He is very accommodating and a pleasure to do business with.

My experience at AutoNation ACURA North Orlando was very good. Sales associate David Shields is very knowledgeable about the Product he's sealing ,as well as the features and benefits off the car, we was very please to have him as our salesman.

I was dealing with a sales person who gave me the run around and told me he would have numbers to me but it’s been 8 days. I texted to see if he was available and he told me he is off and had to go pick up his son. I drove up to the dealership to drive the car again and saw this sales person standing outside. When he saw me he hid his face and ran inside. I’m not sure why he was playing games but I will not be going back to this dealership ever.

Very thankful with the service guy in parts department Matt brown.

Great service and good atmosphere, always on time and listen to your needs! Thank you service advisor Hope!

Thank you for the great service Lee in Sanford Florida!

Julianna Pagan was my service Representative - polite & pleasant - she worked hard to get my MDX serviced at my convenience and get it serviced in a timely manner. I truly appreciate her hard work.

I have been servicing my car at AutoNation Acura Sanford for over seven years. The service team is Courteous and professional. I would rate them excellent in every category. Top notch service

Hope, the service advisor was attentive to my concerns about my Acura RL. She was able to orchestrate the services that was needed to fix the problem that I was experiencing with the car. The service was expedited quickly and efficiently. She also arranged a shuttle service to drop me off and pick me up when the car was ready. Upon picking up my car I needed assistance to pair my phone to the car system. Hope asked one of the attendants to assist me. That attendant directed me to one of the mechanics who patiently assisted me with the pairing process. We were having some problems getting it paired but he meticulously managed to get the job done! This was a courteous service provided by the Acura team! I was thoroughly pleased with the service and the three Acura Team members that assisted me.

Great customer service with no pushy sales men thanks again

Gian was my sales rep. He helped me get into my dreamcar. He listened to my needs and wants and was able to get me my car at an affordable price. Very nice gentlemen.

Great experience when purchasing my TLX. I highly recommend AutoNation!

The service team at Acura North Orlando is always excellent! They are friendly, courteous and professional and make sure your car gets the service it needs each and every time.

service was friendly and somewhat thorough. As a new owner, I would have appreciated a few more word about the mechanical uniqueness of the unique 2017 MDX- why an oil and transmission fluid change are necessary at 4000 miles.

The car seems to be nice so far and I am happy that I chose this car among many other brands

Brenna was great. Professional and effectively managed the whole process.

First class and prompt service. A special thank you to our service advisor, Jeff, professional and addressed our concerns in a timely manner.

An oil change and tire rotation took 2 1/2 hours. Really excessive time.

Very happy with the great service provided!!

I appreciate Saed's and Mike's knowledge, professionalism and patience that made purchasing new 2022 MDX very easy and enjoyable. Thanks to AutoNation Acura North Orlando!

Love Hope. Her customer service is exemplary

Everything went well but speed of actual paying for the car. It would be better if all the paperwork was completed and we returned to sign documents when they were finished.

I had a simple oil change done. Looks like the oil change was done correctly. When I get home I noticed an oil hand print on the hood of the car. I have changed oil many times over the years and I have never left an oil print on the hood. Can't believe how you can mess up a simple oil change? I guess I am going to have to do it myself!

Walk the park everyday! It's quiet, clean, and the wildlife is darling❤

AutoNation of Orlando in Sanford is beyond amazing! We just purchased a Subaru STI from here and Ben is beyond awesome!!!! He is friendly, honest, down to earth, and really listens to the needs and concerns of his customers. From the moment I walked in the door throughout the end of the day I felt as if I were part of the team. Never once did I feel as if I wasn't being heard and this is especially important being a woman looking for a manual transmission vehicle. Unfortunately, I forgot the finance managers name, but he deserves a shout out as well. He was great, friendly, and positive the entire time we were there. They both stayed late and never once made us feel like we were holding them up. Great work guys!! I will be recommending everyone to check them out!!!!

Lee was great from start to finish. He made to sure to sit and discuss all of the recommendations needed on my car with me in detail and make sure I understood what was needed and the costs and process. He kept me informed throughout my waiting time.

The service was wonderful. Carolyn was extremely friendly, efficient, and made great efforts with customer service.

Purchasing from this Autonation locale has turned into something of a family tradition. Years ago my mom was the first to purchase here. A few years later my younger brother purchased his car here. And the first week of May 2021 my husband purchased his car here. God willing, next month I will be purchasing my car here. We had 2 representatives assisting us: Martin and Gian. My husband and I have nothing but good things to say about them both. They both offered (and are still offering us) customer service of the highest caliber. I worked front desk for over 20 years in a very posh luxury landmark hotel in midtown Manhattan so I will unashamedly admit that I can be QUITE a bit bougie when it comes to customer service. As soon as you walk in you're given a sincerely warm welcome. There's absolutely no pressure to purchase. On our first visit all we did was look and Martin was kind enough to show us around. All of our questions were answered. In speaking to them you could really see and feel that they were trying to get a better understanding of what exactly we were looking for in a car. And best of all, they did not want us to settle for a car........ they really wanted us to get one we were 100% happy with. We were also informed that we could check their website daily for new inventory. That's how we finally found our car and purchased it with Gian's help during our 2nd visit. Both Gian and Martin went above and beyond to make sure we understood the entire process step by baby step. They were patient, honest, helpful, relaxed, friendly, humorous, and reliable. By the time we were finished we felt like they were long time friends! And their customer service didn't end once we purchased our car. They still reach out to us to see if we have any concerns or questions. They made the car buying process a pleasure! I can't wait to return!

Made an appointment and was given a large number of options. Met with my service advisor, Carolyn Roy, who is always very helpful and efficient. My car was serviced and a multi point inspection was completed. Carolyn reviewed that with me. Was in and out in 1 1/2 hours. Waiting area was nice. They even washed my car!

Our experience at AutoNation Acura N Orlando was Pleasant and fruitful as we were in the market for a nice but used SUV and they had the exact model that was advertised on the website. We drove it home trading in our old SUV. I would recommend this Dealership to any one looking for a used car or even new Acura

Excellent Service!!!

Always great service..love Carolyn! She is so professional..communicates promptly and clearly. I drive from Orlando to Sanford for service..many places closer but when you’ve got the best..why mess with the rest! Thanks!

I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you. Update: 5/4/2021 since purchasing our vehicle, we went to our vehicle serviced as part.of our $1350 car maintenance package that included all oil changes and maintenance that was sold to us by the finance manager at the time Ramy, all to find out that our vehicle was never registered for this care maintenance package and to make things worse we have spent countless hours and phone calls to try an retrieve our money back all to find out that certified vehicles cannot have this maintenance package. We called several times and spoke with Josue who was not in the least bit concerned about the fact that they took our money and never once returned one of our 6 phone calls. Every time.we call we have to go to the option for sales for.someone to even answer the phone, everytime we do the same gentleman Jeff answers and says he gave the Josue our message and yet still no call back. They were quick to take our money but not quick to address this issue. It was a false perception that costs us 1350.00. As of yesterday we spoke to Kyle, the finance manager who had no idea that this Eben occurred and yet almost 30 hours later still no call back and no resolution. This is not acceptable business practices. Shame on auto nation and I will not stop til I get back my money owed to me.

Very knowledgeable staff, and professional work and great quality results. They really know their stuff and help to keep my 06 tsx with 240k miles running like new.

Gian was great. He was very fair with the price. He came through with what he said he would and didn't try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

Gian was great. He was very fair with the price. He came through with what he said he would and didn't try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

Jeffry delivered my new Acura TLX and picked up my 2016 Camry. I signed the papers at my kitchen table. I love my car and I love the experience. I have had unpleasant experiences at dealerships and had put off getting a new car because I just could not face visiting a dealer who takes most of your day trying t wear you down. Great service!

I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you. Update: 5/4/2021 since purchasing our vehicle, we went to our vehicle serviced as part.of our $1350 car maintenance package that included all oil changes and maintenance that was sold to us by the finance manager at the time Ramy, all to find out that our vehicle was never registered for this care maintenance package and to make things worse we have spent countless hours and phone calls to try an retrieve our money back all to find out that certified vehicles cannot have this maintenance package. We called several times and spoke with Josue who was not in the least bit concerned about the fact that they took our money and never once returned one of our 6 phone calls. Every time.we call we have to go to the option for sales for.someone to even answer the phone, everytime we do the same gentleman Jeff answers and says he gave the Josue our message and yet still no call back. They were quick to take our money but not quick to address this issue. It was a false perception that costs us 1350.00. As of yesterday we spoke to Kyle, the finance manager who had no idea that this Eben occurred and yet almost 30 hours later still no call back and no resolution. This is not acceptable business practices. Shame on auto nation and I will not stop til I get back my money owed to me.

Today's service was very fast and I love getting my free car wash & vacuum!

This was a service appointment. As always, I got right in as scheduled and was finished on time as I had requested. My service guy was very friendly, explained everything in detail, called me as promised about any additional work that may be necessary and texted me when the vehicle was ready.

Salesman (Rick?) Was very congenial, helpful. Did not have many used cars. Did not have the Vehicle we wanted. Very clean,

Mike Thomas was very personable, the showroom was immaculate

Jose was very professional, courteous, upfront and honest and he followed up with me from beginning to end

Had a great experience leasing a 2021 Acura RDX through Jeffrey.

Excellent Thanks so much Jeff and team!

This will be the second Acura I purchased from Jeff Makowsky I highly recommend doing business with him.

Great service. Haven?t driven the car much but so far so good.

Amazing service every time! I would highly recommend them :)

Auto nation will go on and beyond to reassure your car and you are always safe. Their turn around time (depending on what it is) is very convenient. Hope makes it her priority to always keep in touch and make sure that everything is looked at thoroughly. I cannot get better service anywhere else. And I am grateful for the Hope , and the service team for everything they have helped me with with my last service! Thank you again Hope and the AutoNation team! Jenette Morales 🥰

I was very pleased with the service I received on my car. I had an appointment and Carolyn was extremely professional. The work was done in a timely manner. They washed my car and the customer service was excellent.

Start to Finish our leasing experience was once again a pleasure...... Friendly and polite service with a fair deal at the end of the process. I would recommend this dealership and product to anyone.

Service Agent and all persons I interfaced with were extremely pleasant and professional.

I have bought my last 2 vehicles at AutoNation Acura. Both of them was a RDX. Love this SUV. I always return for my service visits. Carolyn is my service advisor and is wonderful to work with. The waiting is area is clean and comfortable. And the service is complete in a very timely manner.

Excellent service . The young lady that helped me was very efficient and friendly. She kept me informed about the progress of my vehicle.

Great experience! Mike was extremely helpful and personable.

After one month of car shopping I arrived at AutoNation Acura and my first impression was excellent. I was greed by Jeffrey Makowski. Jeff listen to what I was looking for and the budget I have to work with. He spent the necessary time to get us the Acura TLX that we, my wife and I want, at the right price. We were also very pleased with the Finance Manager and his professionalism. We will recommend AutoNation North Orlando to our friends and family. And will take our car there for service. Thanks!!

I purchased a new MDX from them in February. It is now April and they are not doing what they promised. Nobody returns phone calls or is willing to take accountability for their mistake!

Great service and Carolyn Roy is the best.

Had a great experience buying my wife a new Ilx at The Sanford store. Great people and great car thanks y’all!

Horrible service never again

Julianna, my service advisor was very courteous and kept me informed of the progress as they performed the work on my car. She also answered my question as to how the RDX oil life monitor works. I would definitely request her next time my car needs service. AutoNation Acura in Sanford, FL is a great place to do business! Jim D

Always enjoy coming here , everyone is always friendly and helpful

The service person courteous and knowledgeable good experience.??

It was really good. I was helped and Jeff did a great job finding me a car.

Scheduled maintenance on our 2016 Acura RDX was done early to the promised time. The communication was excellent as was the service. Julianna is a terrific service advisor.

I love and feel secure in my 2008 RDX. Ashlynette went above and beyond to ensure I had the most comfortable buying experience. This is the first car that I purchased on my own and I am ridiculously pleased with my decision to buy here.

My A/C stopped working,I called Jeff, he came and picked up my MDX, had it repaired and brought it back to me. That’s what I call service.

Appt scheduling easy, waiting area comfortable & service rep Lee very nice and a familiar face after many years of doing business with this Acura dealership

I had the best experience at AutoNation Acura North when I purchased my car back in 2016. Since then I have always had my Acura TL serviced there. My service advisor, Hope, is always a pleasure to work with. She’s very accommodating and always has my best interest at heart. I’m confident that she will get me in and out as quickly as possible so I highly recommend this dealership for vehicle service and/or purchase.

This dealership continues to be an absolute pleasure to work with. I purchased my first Acura from them and have enjoyed my visits with their first-rate service department for many years now. I took my 2nd Acura (2017 RDX) in for service at >69,000 miles. As usual, I was promptly greeted and then introduced to Service Advisor Jeffrey Morton. Jeffrey aptly identified my service needs and then had my RDX fully serviced and returned to me much sooner than I had anticipated. Hat's off to the service crew! Each and every employee that I encountered at the dealership greeted me with enthusiastic helpfulness. I am so thankful that I again chose AutoNation Acura North Orlando. I plan to continue to have all my service work done with them. In view of their superior expertise, positive attitude and great value, it just doesn't make sense to go anywhere else.

I?m very pleased with mdx,it?s a big improvement over my 2017 model!

Oil Change Service. As always, my confidence level is always up there knowing that my car is in good hands whenever I bring it in for service. Attendants are usually professional, courteous and attentive. The waiting area is excellent and I never have to wait for too long.

I bought my MDX at this dealership. The service center is the only center I go to. I have always been treated well. Hope always has the best smile and great personality. Ulysses is fabulous and treats my car like it’s his own; I only want Ulysses to work on my car. I guess I have to mention Lee. Lee is my service advisor and he too is awesome, just don’t tell him that because I don’t want his to get too big.😆. Lee is truly great to work with and I am glad to he is my advisor.

Lee was great to work with as service manager. !!

Wasn’t sure of which brand to buy, but was drawn to Acura for their positive mechanics. I found knowledgeable, helpful staff and chose from a variety of models. I chose a lower mileage newer used vehicle, but in retrospect, had I researched more, I might have gone deeper and looked for features over low mileage in an older model. All in all, I’m very happy with my MDX SUV and the price I paid. I find the staff eager to follow up in any way, and willing to go out of their way to please. It’s a pleasure to do business with AutoNation Acura staff!

Competent professionals with good communication skills

Great service and excellent customer. Rate 10-10 Love it

I purchased a used truck with additional. maintenance plus program that cost over $3,000.00. My truck has repairs need covered under my package and the "customer" service staff stated I had nothing. Not only that, certain services were done by someone else and did not care to elaborate. I requested a manager and he refused. I've owned my company for over 24 years and would never treat my clients the way we were treated. RUN!!! do not spend your hard earned money with these people just to be treat like nothing once you purchase your vehicle. ALSO, make sure you analyze every detail of your contract prior to purchase, my vehicle purchase was for $12,.000, I put $3,000 down and somehow i will need to pay $27,000 after interest. I understand people who's credit is not the greatest, however this is ridiculous.

Michael Thomas is my guy. I lived 120 miles away from the dealer. Mike able to give me the quote in the morning and have everything ready in the afternoon. Almost everything can be done online, just some more signature at the dealership when I go get the car.

Lee was very attentive to the service I was having on my TLX. He explained what needed to be done and my car was washed and ready to go at the end of my visit. Lee went the extra mile and was able to get additional information on the tires I was needing for my vehicle. Lee even called me over the weekend to report what he had found out. I definitely felt he cared about what was needed and wanted to make sure I got a good price for the investment I was about to make.

Seamless process. Alex is great! Very happy with my vehicle. Was able to trade in my old car for a great deal as well.

Excellent service advisor - Julianna Pagan.

Mackenzie did a fantastic job showing us the car and explaining all the functions. All the people in the dealership were super nice and cooperative. Thank You, Mordy Brooks

They were friendly and provided fast service for my car. I was very impressed!

We have very satisfied with Auto Nation. Friends and family members bought vehicles from them. The service is superb to any dealership we’ve ever used. Honest prices and 10 star customer service.

More than satisfied with the service provided. In addition nice facility and friendly/professional people.

Excellent dealership. Carolyn was my Service Advisor and she goes above and beyond the call of duty every time. I highly recommend Auto Nation Acura to anyone looking for a quality vehicle, top of the line customer service and a excellent Service department. Carolyn is the best because cares!

The comments above are a review of my oil changes, tire rotation standard service.

We were looking for a high-end hybrid sedan. We did not know what to expect as we walked in the showroom. We ended up purchased the last available RLX on the same day. Ms. Ashlynette Matos was very attentive. The interior of the car is beautiful and comfortable. The car runs smoothly and accelerates fast. There are many safety features as well. The only complain is that it would be better to have a button to push for closing the trunk. The electronic navigating system could be upgraded as well.

Purchased a new Acura TLX after having my previous car for over years. I was dreading the whole process ,but the salesman made the process seamless. He was knowledgeable ,personable, most importantly quick.

very professional service, recommand very highly for buying car or repair work

All the service members was very helpful and friendly, they were not pushy at all trying to sell you something that you didn't want I enjoyed my experience of buying a new car and I'm so happy with my purchase . I would recommend this dealership to anyone who is interested in purchasing a vehicle

My specialist Hope was very helpful and explained everything clearly. I ended up having a problem after my service but she was quick to take care of it quickly and professionally.

Friendly and efficient service with service and purchase.

Acura AutoNation has a great service department. The personnel and facilities make a service call a very pleasant experience. It reminds us of how good our decision was to purchase our vehicle from this dealership.

I just purchased my third vehicle from AutoNation Acura North Orlando. They are so professional and courteous. Brenna Collins, Internet Sales Associate, was the best! She was very responsive and knowledgeable about all the vehicles. We spoke mostly over text about what I was looking for and what I could afford. I highly recommend you reach out to Brenna. She was able to get most of the paperwork finished before I even arrived. Thank you Brenna!

Accommodating and honest. Will definitely recommend this Acura dealership to my friends. Michael Thomas and Ghazi Arekat are indeed helpful and professional. Thank you for the superb assistance last Sunday.😃

I went for a routine oil change, but described an intermittent shifting problem and I just wanted their feedback. They pursued the problem and found a software update that solved the issue.

Carolyn was professional, competent and very easy to work with. My TSX needed a timing belt so it was an extensive repair but the techs did a great job.

It was my first visit in AutoNation. Scheduling was very easy. Timely and excellent evaluation of my car ewa problem, completed repair as promised. My repair requited leaving my car overnight so I was offered a replacement vehicle surprisingly identical to my own Acura which made me feel great and at ease driving. I trust them and will return for future service to this dealer.

Professional and courteous. I was highly satisfied. However I was a little disappointed with the facilities. Parts is basically a counter. I was hoping to buy some Acura accessories but they had nothing! They had a tv and beverages. I’ve been to another Auto Nation and they had a cafe, free popcorn and beverages. A movie 🎥 Theatre and a big parts store. My expectations for Acura were much higher.

My A 13 service was fast an the Service Rep was friendly and knowledgeable.

Professional and courteous staff. Clean and welcoming environment with refreshment available while waiting in the lounge room.

Jake the sales consultant was extremely helpful and friendly. He was very knowledgeable as well. He patiently explained all the features and gave us good advice. I will definitely like to come back here again for my next car purchase.

Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!

Carolyn provided excellent service in getting my auto serviced.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Purchased a new RDX with Jeff. He was knowledgeable and worked with me. I appreciated he did not push the hard sell but did put forth effort to get the right price for me. He was responsive after the sale as well for a few additional requests. Loving the new vehicle so far!

The visit was easy. Drove up, related my problem and waited a bit until it was resolved. Courteous employees.

Great service, very friendly and polite staff. Car was in and out in no time at all

Outstanding service, Hope did an amazing job. She is professional, efficient and knowledgeable.

McKenzie way Sanford Acura in North Orlando is great!

Sales and service are both fantastic, Hope did a great job in the service department and Jeff was a great salesperson who is always attentive to your needs

Service done in stated time frame and I was well informed.

First class service. I live 45 miles from the dealership and have only one car. When I mentioned that they immediately offered me a loaner - I didn't have to ask. Very professional and thoughtful staff.

Purchased our 3rd Acura from AutoNation Acura North Orlando and could not be more pleased with their service and attention.

My salesperson was Castro “last name”. He was awesome. He quoted me a price that was much cheaper than the dealers where I live. He stayed late on Christmas Eve to make the deal. There were no surprises and everything went smoothly. It was a great car buying experience which is something of a rarity these days.

I leased a vehicle in 2018 and the process was less than favorable. I was told one thing when dealing with one individual and something else when dealing with another. They purchased my vehicle as a trade-in and sent me 2 separate checks over a 30 day period AFTER they said they'd pay the full amount, just like CarMax would. However, much has changed in two years. They were responsive, answered my questions promptly, worked with me to trade-in the leased vehicle and get me a car that fit my budget and made me happy. Very important to me considering I keep my cars for a long time. I'm glad I went back and gave them a second chance.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

Came to purchase a certified used car and found just want we wanted. Mackenzie provided great service and showed us several vehicles that met our requirements. Found a 2016 MDX with only 21000 miles.

Service was great - Carolyn Roy was wonderful!!!

The sales associate was polite but not very knowledgable. The process took quite a while and it was late in the day when it was complete. The sales associate was very anxious to leave so I didn't get a complete review of the vehicle.

Lee always my experience a great one. He had a courtesy car ready for me while my car was being serviced.

A bit annoying having to listen to the tv and the music at the same time.

The service is great as promised and everything performed professionally, I am very satisfied with the services the mechanics of Autonation Acura do perform.

The appointment was easy to make, but upon arriving I had to wait 15 minutes just to get to a service advisor. The waiting area is small and old. The amenities were basic. They need a major upgrade

Awesome Service! Fast, Friendly and Knowledgeable! Loving my new MDX 😀

Purchasing my new Acura tlx was such a great experience here! They made the process smooth, easy and quick! I’m very pleased with my new car and the service I received. 10/10 recommend heading out to automation Acura north Orlando if you’re in the market for a new beautiful car and friendly staff!

I was kept well informed throughout the service being performed. Excellent facilites!

From first contact until driving off the lot. Excellent service and experience, my son wants an ILX we'll be coming here.

Excellent service. Very friendly staff and customer service.

First service for my Acura. Appointment easy to make. Fast and courteous service. Hope is a jewel! Love my RDX!

Excellent car buying experience. The company met my request in a very efficient process.

Very happy with the service we received, very happy our service tech kept us in the loop throughout the process

Your customer service chat lines sucks! Once the individual can’t get a resolve they cut you off and send you an automated message to call back! Well when the air pressure in your tires is going below 25, frankly I would take that seriously. So when I have my blow out, I suspect I can sue Acura, Auto Nation and the tire manufacturer. You can’t secure a loaner. I did not tell the car hey let all the air pressure out so I can have a blow out on the interstate. And I guess I stop my life so I can sit in your waiting area. This is utter crap! 3 year old vehicle...and you should be ashamed of yourself the way your chat room employees treat customers. In my field if I ever spoke to a client in my legal office that way, I would be kicked to the curb. You need to clean house and I can easily start with the three individuals I encountered tonight. I would like a number and contact name for corporate to which all three of your employees were clueless on. Customer service at this dealership sucks!

Carolyn is knowledgeable, no courteous and efficient.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle (Acura RDX) and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

In everything. I always have a good service there

Have had several Acura’s serviced here, most recently MDX and NSX. Their service can not be beat. If all dealerships had the same service I may not be so brand loyal, but they always do a stellar job. I tried the other local dealer as they pushed new service remodel to try it out and it fell short in every single way. Acura really should be using this location as an example to achieve around the country. I’m not an easy to please customer and they always go above and beyond.

Great experience working with Lee Chrestman, Service Advisor and crew, very professional and approachable. reasonable pricing for my RDX's A1 servicing.

Excellent service as always. Service advisor Lee is always knowledgeable and trustworthy.

Loved my experience here, the honestly was refreshing and such an easy process to get my car.

Always get top service at this dealership! Highly recommend!

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

Service personnel at this facility are excellent. They tell you what is needed, they do excellent work and are always polite and helpful

Best car buying experience I have ever had. Josh and Mike were amazing! Love my car!!!

I received outstanding service from every employee when I brought my vehicle to have it serviced. There was not one problem with communication between my service representative, Carolyn, and the service personnel who worked on my vehicle. I will continue to use AutoNation Acura to service my vehicle.

I have always had great service at Acura. Lee is great to work with. Always very helpful.

Excellent customer service, good communication and courteous. Highly recommend.

I had my first service performed on my RDX this week. They did a great job, very trough, courteous, friendly and conscious of social distancing and face covering.

I went in for a routine service and a computer system (transmission) upgrade. While I was there It was recommended that I get the 50K service. Since I had a loaner car, it seemed like the thing to do. Everything was explained to me before, during, and after the service. There were no shocks or unexpected expenses. It total the service rep was outstanding and I would continue to get my MDX serviced here.

Excellent service for my RDX maintenance appointment. Very friendly and communicative advisor.

I like the way I was treated

I was disappointed that the dealership does not use Amsoil, but the service was wonderful, I had a comfortable space to wait for it and the service was done in less time than estimated.

I just leased my second car from AutoNation Acura North and I have to say this team is AMAZING! I am so impressed once again. Paul is your guy! I wish I could give him 10 stars. Do not hesitate to use this team!

Excellent and timely service. Impressed with the supporting staff and their help.

The staff were very pleasant and made you feel that they were pleased to have your business. Service representative listened to my issues, explained what would be done and I would be contacted for any additional issues found and costs. Very clean facility. Kept updated. Received vehicle when promised. Very pleasant service experience. Would recommend to friends and family.

My service tech was Carolyn. She handled everything beautifully from start to finish.

With my 4th Acura lease, I had service B1 at the dealership and was very satisfied with my service representative, Hope, and with help from Jake in the sales department on questions I had regarding my new TLX. He let me drive the car while he served as a passenger to go over the car's features like cruise control and Sirius settings. This is a great dealership and I am comfortable with everything about it!

Greeted on arrival. Staff were pleasant, explained what needed to be done, how much it would cost and when the car would be ready. Was a pleasant experience. Will keep bringing my Acura here for service.

For a Saturday afternoon I expected to be there for hours but it turned out to be a quick fix, bulb removed and a new one installed. If I was there 30 minutes that would be a lot since they also washed my car.

Things ran so smoothly. I felt I was great hands. I was clearly given information about the work being done . The waiting area was very comfortable. The work finished within the estimated time, including the car wash. I felt pampered.

Lee handled my service great. He took care of all details.

I have another review on this site and I cannot add to it therefore I am entering another one. The sales manager again spoke to me and asked me if he got me the right part would I take my bad review down. I told him yes I would. He ordered the part and it came in a week ago , as my salesman called me to tell me he was putting it in the mail. I thanked him and was waiting for the part. The sales manager called me to inform me that he would not send the part out until I removed or changed my review. I have still not received the new part. The sales manager called me 3 times in 2 minutes when I would not answer the phone after our previous conversation.

Overall good experience. People are friendly over there, and not too pushy. A little bump with finances, but they fixed it quickly. The sale person Ms Mackenzie is the best, she knew her stuffs, very honest and efficient with customer.

Service Advisor - Carolyn is alway helpful and the tech did a good job

Easy to make appointment, they greet you quickly on arrival, and make complete service quick and efficiently. Always friendly and a complete report given......car returned in a timely manner, nice and clean. Thank you for taking care of my car!

Courteous, safe, professional service. I'm made to feel important.

My service advisor was very helpful, keeping me updated on progress and very business like.

Handle my unusual electronic problem very professionally.

During this Covid 19 time (and being vulnerable to Covid), we did not want to go to a dealership and have additional exposure. We knew what we wanted in a vehicle, Auto Nation Honda had it on the lot, they delivered it, we did the paperwork, and the deal was done. So very easy and much appreciated. The guys we dealt with did their jobs with professionalism and courtesy.

There was no delay and my service representative handled my every need.

Great service and knowledgeable service and staff and courteous and pleasant

Carolyn was great. It?s hard finding good service in Florida (in any industry). I was a bit apprehensive about dealing with AutoNation service as my previous experience was with their sales department; an experience that was anything but positive. However, Carolyn?s authenticity was very disarming. I will absolutely return for service.

I was greeted with a small absolute great service clean facility and I love the fact that if you want to wait around for your car to be finished with service they have offer hot cold beverages and some light snacks along with movies and TV and an area for your children to play wonderful place with recommended it to anyone

My service advisor Hope was very helpful and very kind. Thank you for the great experience!

My problem was taken care of in a timely manner and the Services person was able to answer my questions

Took my Acura Tlx in for service at AutoNation Acura North Orlando and as usual the service was exceptional! Jeffery Morton is always my advisor and took care of me just as he always does. In the days of covid nothing seems normal but my experience was great. They had seats socially distanced so waiting wasn't a problem and I felt comfortable the entire time!

Jeff Morton in service and GM Rob Breedlove went to great lengths to support the 60k service of my 2018 Honda Civic. They reviewed all required and recommended services for the Civic, providing their expertise. It makes me feel safe to have AutoNation Acura service my car.

Excellent service, flexibility, expeditiousness and courteous. Highly recommend. Hope is very efficient and kind. Congrats and keep it up

My lady was super helpful, very welcoming and prompt

I was driving to work and notice a noise coming from my tire and I parked to see a screw on my tire which I had recently purchased at Autonation Acura. Took the chance called and requested an appointment and drove to the dealership. I was grateful for the willingness to give me the appointment that same morning before going to the office.

Thanks to Carolyn for taking care of my service. The initial visit was related to a dead battery, but Carolyn was able to get a full vehicle inspection and take care of the "little things" that had had been neglected during this time of isolation that resulted in under use of my car. All was completed in a couple of hours and she kept me informed of all the progress.

Great experience all around. Very Happy with my MDX A spec with Technology package. Great customer service experience.

Purchasing a car from this dealership, was hands down the most effortless, non- pressured experience we have ever experienced ! From the moment my husband contacted the Saies Manager Mike Thomas , to the young lady MacKenzie , that showed us the car it was a a wonderful experience!! MacKenzie educated me on every single button and devices in the car! She was very professional knowledgeable ! This made us feel very comfortable and at ease during her presentation!! Looking forward to working with these people and this Dealership again! Thank- you for making purchasing a car a pleasurable experience !! Sincerely, The Sharpes

Person that greeted me on arrival - no mask Person at the service counter inside - mask hanging from her ear until she noticed me standing there, then she put it on Service tech that worked up the invoice - mask down below his nose 2 other service techs that walked by as I was paying at service tech's desk - masks down on their chins Person that drove my car around to the service bay - no mask 2 people sitting in the lobby talking loudly on their cell phones in front of employees - masks on their laps

Excellent experience. Timely intake and outtake. Good communication. Kind and accommodating people.

Service attendant Lee was very nice and attentive.

Very Friendly service all the time.

Very satisfied buyer of a used car and very satisfied with the repair services.

Timely and Pieasant. Everyone followed Health Guidelines regarding COVID 19, made my wait comfortable.

The following is an honest assessment of my experience with my Acura dealership. I scheduled my car's service online and the process was very easy. Upon arrival at the dealership , I was promptly greeted by a courteous and friendly staff member, who invited me to take a seat in the waiting area, which is nice but it could use new and updated furniture. I was then greeted by Carolyn, a service associate, and she explained some things regarding the services they were going to provide my car with. She was friendly, personable and professional, and stayed in touch with me all the way through the process. I had requested a ride to my workplace and I was driven there promptly, but the SUV they took me in needed some cleaning. Someone with allergies would have a hard time riding in that vehicle for a longer ride than mine . My car was serviced in a reasonable amount of time, washed, and vacuumed on the inside. A quick wiping of the dashboard would have been appreciated but it's absence did not detract much from an overall positive experience. Thank you!

Very good experience. Service was completed even faster than I expected.

Service was prompt as scheduled. Facility is clean and practice social distancing. Technicians were informative.

Great experience , great service and will be back

I recently had my oil changed completed at AutoNation Acura North Orlando. My service advisor, Lee, was professional and kept me in the loop as I waited two hours. They finished just in time for me to catch all the evening thunderstorms all the way home. Outside of the long wait, I would highly recommend this crew. My TLX looked great and I know the team was thorough!

Fast, friendly, service! You can tell they value their customers. They have the best service department I?ve ever dealt with.

As always, very good, prompt, professional service

My service appointment was excellent as usual. My advisor , Julianna Pagan was professional and knowledgeable about my vehicle. My technician Dennis D Onofrio knows my vehicle well and as usual did exactly what I asked for. i will definitely be taking my MDX back to this dealership for service.

My 1st sevice for ny 2020 TLX was super smooth and quick. Hope my service rep was very thorough and efficient

I love the personalized service I get! It was short notice and they were so accommodating. Mr. Christmas took good care of my car and me! When they didn?t have what they needed they gave me a loaner car until mine was fixed!

Very nice dealership, from top to bottom. Having my car serviced there is always easy and pleasurable. My advisor , Carolyn, is wonderful. I highly recommend this dealership.

Everyone that works there is friendly, and great to work with. Service is fast with plenty of comfortable places to wait.

Everyone is very friendly. Service is fast, and plenty of comfortable places to wait.

Great experience. Excellent communications. Great staff.

Professional, true to word, friendliness!

Mike Thomas was great to work with and they had a vehicle color I was pleased with.

Excellent service department !! Courteous and very thorough !!

I was noticing a little jerking while my car was accelerating so I called my local AutoNation Acura North Orlando service department and made an appointment to drop my car off yesterday. From the first moment of pulling up until picking my car up I received excellent service from Carolyn and the service manager. I received a call as soon as my car was fixed. Each and every person was attentive and polite. My car runs like a dream now and I am so happy I called Autonation Acura North Orlando.

The service was excellent

Greeted immediately by name and escorted to very comfortable waiting area. Car washed as part of the service.

Quick efficient service and very friendly and knowledgeable.

My experience at AutoNation Acura was wonderful! Mackenzie did such an amazing job getting me in a car I absolutely love!! This is my first Acura and I’m hooked!

No matter the work I get done they always do a great job

Had a great experience trying to buy an Accura from Josh Parazine from out of town over the phone , got it all taken care of over the phone and they delivered the car to me on time in perfect condition the day of my arrival. Went over and above to help me make the purchase very easy and quick , and the Accura rdx is best of class in my opinion. The experience at Auto Nation represents the car well!

Julianna did a great job of explaining what needed to be done and got it done on time and for the price she quoted.

The Service department at AN Sanford will go out of their way to make sure you get the service and help you need with almost anything. The service is thorough, prompt and professional. Carolyn is an excellent and knowledgeable advisor. I will continue to take my Acura there for as long as I own it and will probably get another one there.

Service on my vehicle was done fast with care. The service representative was very knowledgeable and understanding

Service department was very professional and informative, as was Carolyn, the service advisor. I was given a multi-point inspection report for the services rendered.

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Great service. Quick and explained everything.......

Wonderful experience. Great customer service with a caring attitude.

I have been coming to AutoNation North since 2004, and there is a reason for that-exemplary customer service. I feel confident and at ease knowing that they will take great care of my car and me! Hope, their accelerated service advisor, is incredible. Kudos to her outstanding service each and every time I pull up. Keep up the great work!

Went in for service during ?The Pandemic?. Showroom took precautions to help us stay safe. Service was quick and the rep kept us informed throughout the process.

Fast service, always a pleasure to have work done correctlyand efficiently.

They are amazing and very helpful! Please do yourself a favor and don?t waste your time anywhere else

Provided excellent service while trading in my 2017 MDX for a new 2020 MDX.

A recent purchase at Acura AutoNation in Sanford was handled with patient, knowledgeable salespeople. The only downside is corporate control of prices & trade-ins which could always try harder to please their customers with lower prices & trade in deals.

Went in for oil change. Good quality service. Location is very clean not a long wait.

Thanks for the excellent service during difficult times.

I would recommend autonation acura of north orlando to purchase a new or used automobile great people all the way from purchasing to service

Great service with no pressure... Carolyn was friendly, knowledgeable, and helpful with all my concerns on this visit. Will return for future service.

AutoNation Acura made my car buying experience a truly enjoyable experience. “Q” was a wonderful salesman and made sure the car I drove two hours to come see was available and ready for me to test drive as soon as I pulled in. Ramy was also dedicated to helping us close the deal and send me on our way in my new vehicle. I have never been more satisfied with a dealer or my new SUV!

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

I?m always very satisfied with the service they provide.

I was treated with respect and honesty! As a female coming in for car service, this was refreshing.

Last time purchasing Acura. I am a lifetime Acura owner, but this will be the last time I ever purchase an Acura or recommend anybody to Acura. Purchased the 2019 Acura RDX almost 2 years ago, and have never regretted a purchase so much before. It is the most unreliable vehicle I have ever owned. The vehicle has been in for service more times than I have been able to drive it. I have driven a loaner vehicle more often than my own purchased vehicle. The transmission has failed on me numerous times, had to have the vehicle towed last time to the dealership because it completely broke down. There isn't a moment I start the vehicle and happy with it. I am nervous at every stop light of pushing the gas and the vehicle not moving or switching gears like it has done numerous times to me. I don't feel comfortable letting my girlfriend, mom, or little brother drive the vehicle because at any moment the vehicle could stop functioning and put their lives at danger in traffic. The sound system has yet to work with my phone via the USB cable, half the time doesn't even charge my phone, so for 2 years now I have not been able to listen to my own music or use my phone navigation with the Carplay features. The lane keep assist battles with itself to keep inside the lanes throwing the car left to right trying to stay in the lane. The braking system is very unreliable as well, do not rely on the smart braking features to come to a stop!!! Overall I am truly unhappy with my purchase of such a luxury vehicle. I will never purchase an Acura again. As well recommend my family, friends, and loved ones to stay as far away from Acura as possible!!

I took my MDX in for routine tune up. I was met in the service department immediately. They had my paperwork ready and I went to the customer waiting room. There were drinks and snacks for anyone that wanted it. My service representative kept me informed with all aspects of the visit.

Always receive excellent service since punching my MDX in 2017

Great experience!Great service as always by the service adviser Macy!!

Great staff. Everyone was profession and knowledgeable. Great experience.

Lee and the Acura service team exceded my expectations, AGAIN. We needed our Acural MDX to attend medical appointments. The Acura team expendited the part needed and completed the fix in less than 24 yours. I buy Acura's because of the quality of the vehicles and more important for the quality of the service after the sale. Great Job!

Great customer service and a quality product at a fair price. Enjoyed their courteous staff

My Service advisor, Hope , was excellent!! She explained things thoroughly and clearly. She followed up with an update and an approximate time the work would be done. The repairs were done on time. I was completely satisfied. My experience with this service department has always been very positive and satisfying. I will be back.

Good greetings and service! Very accurate concerning waiting time!

I appreciate how professional the staff is at Acura North. I can tell it's culture because I recently switched advisors and the service level stayed solid.

Excellent - no complaints. Service was timely and all services requested were performed.

Sales person was great but the finance guy was not. I recommend any future buyers not to negotiate financing with the dealer but instead to get a loan from their own bank.

Un trato excelente. El vendedor Ruby muy bueno. Y el manager Josue brega contigo al 💯. No te ponen presión para comprar o para elegir. Y te ayudan al maximo. Los recomiendo.

Joshua was very efficient with the paperwork. He also explained in detail the features of the RDX.

I purchased a new 2020 Acura RDX recently and the staff, specifically Josh Parazine and Paul Bezmen, were great to work with. They were extremely respectful, very knowledgable, and made the stressful process of car buying fun.

This was a scheduled service appointment and it went very smoothly. I was greeted at check-in and the initial paperwork was taken care of. My service rep came to me within in minutes to review what they were going to accomplish on this visit. I had a time restraint which they noted and say it would not be a problem. Before the initial service time allotted they were finished, the car washed and all the paperwork was completed. The entire process, including working with the people, was great. They, the dealership and people, when out of their was to insure everything was done to my satisfaction. GREAT JOB by everyone.

Rubby made our purchase experience seamless. Th vehicle we wanted was not available at the time of visit. Once we knew we wanted an RDX, Rubby made sure to keep us posted when one was on its way to dealership. Exceptional professional.

Fetta did a fantastic job working with my family. Got us a great car and did his due diligence to make sure everything was made right. Fetta was the best car salesman I’ve ever had!

Excellent, courteous service with or without appointment.

My Sales Associate Chuck was good Knowledgable, Paul the sales manager was respectful and professional. ZACK KELLER was EXTREMELY RUDE! He is the CFS/MANAGER there are people in this world that that believe they are the SMARTEST PERSON in the room ZAK KELLER thinks he is one of the persons, unfortunately for him I am not one those persons who are intimidated by a person like him ,this fueled his frustration which led to many uncomfortable and unpleasant situations throughout our transaction. My wife felt SUPER EXTREMELY UNCOMFORTABLE! I could only assume how many customers or potential customers he has offended over the years! He claims to be the head persons at the dealership. I would only hope that auto nation would have a talk with him maybe a refresher coarse on Humility and respect for the intellect of others would be par for the coarse! This I believe has hurt auto nations image as a leader in automobile dealership sales! I am not one ever to even do surveys but i had to make an exception . I have purchased many cars too many to count over my lifetime and dealt with hundreds of sales associates and managers but have never come across someone so blatantly pompous with his reactions. To name a few of his offenses if you don?t purchase all of his add on?s at the end of your deal you must be an IGNORANT PERSON! This is how he tries to make his customers feel! If you don?t take the financing he offers or go into a lease that he believes works for him since (HE IS THE SMARTEST PERSON IN THE ROOM) you must be stupid! He uses tactics such as the pregnant pause and a look of dismay and indifference! This truly was the worst experience of all times closing a deal at a dealership! Which should be a Joyous occasion. As I mentioned I have purchased hundreds of cars over the coarse of years YES I AM A CAR ENTHUSIAST! My wife who always gives everyone the benefit of the doubt was so uncomfortable that she couldn?t let it go in fact I am sitting here on a Sunday Morning at her request to do this review on my time of rest relaxation and leisure! This should be a review to ponder both for AutoNation and for any Potential Customers Caveat Emptor!

Outstanding service with loaner car! Best service I have ever received at auto repair!

I love AutoNation Acura North Orlando! Spiros Kopsidas is the best Service Advisor. He is so warm and transparent! He always makes sure that my car has a full comprehensive safety condition inspection?-battery, full synthetic oil change, tire rotation, brake check and tire checks all summed up with a complimentary car wash! The wait time is relatively low and is very pleasurable with complimentary beverages and snacks while watching HGTV!

Great service. Appoint started and finished in stated time.

Macy, my service rep, was very welcoming and helpful. After the service was complete, she helped me reconnect my phone to the auto.

This is why I keep cars forever...to avoid car dealers. I didn’t have a good experience purchasing or during service. I can elaborate if anyone would like to contact me, however so many issues it would take forever to list on here. Honestly I feel like because we don’t “look like” we belong at an Acura dealership and I chose to not buy a brand new car...we get treated differently. I should still be treated the same.

The service Department is wonderful! Thank you for taking good care of my Acura MDX

Went into dealership for routine service, however, I indicated that a TCMP warning light had come on. Waited for the car at the dealership and was told it was ready only to find out upon leaving the dealership that the TCMP light was still on. Pulled back into the dealership and was told I'd have to come back to have the sensor replaced. I live one hour away and have to drive to Tampa this week. Very disappointed...........

Our battery died while my wife was out and about. Within an hour the car was towed to the dealership and a new battery installed sending her on her way.

I needed to get a battery replaced yesterday on short notice after it died. I called and brought it in immediately. Upon arriving i was met by Hope outside who assured me it would be taken care of quickly. I was back out the door in less then 30 minutes with a new battery. I’ve been going to Autonation Acura for years and this experience was the best I’ve ever had. They are normally reliable and friendly, but this was another level. Thanks to Hope!

MY SERVICE REP Carolyn is a gem. So thorough and nice

I had a persistent air pressure problem. Thought it was cold weather. Took it to my dealer at 4pm and they repaired a small nail puncture and had it back to me in 45 mins

I m happy with the service I got post purchasing. There was a damaged part which is now replaced for no cost becuase it was already damaged before purchasing this vehicle.

Excellent customer interface, very clean facility, car was serviced very timely. I appreciated the car wash but was disappointed that the dashboard was not cleaned.

My experience here is not always pleasant. Sometimes it’s a task to get the service you deserve. However, with Jeff you always get the service you deserve. I am currently shopping for an MDX. I may possibly purchase it here but if not; I will definitely call Jeff to help service my new vehicle wherever I purchase it. Thank you Jeff....