Recent Reviews from AutoNation Acura North Orlando

Best dealership in the US

First time here, Fountain Acura's sub par service has failed us one too many times. Being a long time customer of Autonation Toyota Winter Park. We were not disappointed. Worth the drive from Lake Nona. Jeffrey is top notch

Carolyn was super friendly and knowledgeable! She answered all my questions and was quick with the service. 11/10 would reccomend

Excellent experience, thorough explanation of services rendered and suggested future services.

All staff was very friendly and attentative. Atmosphere was professional but not stuffy. Saed helped me to get my car in process very quickly. Only spent less than 2 hours and I was off with my car. Definitely recommend this dealership.

Service is always quick and the staff is knowledgeable and friendly.

My service advisor Hope at auto nation Acura was great , kept me informed through out the process and made sure my car was serviced properly thank you Hope and Thank you auto nation Acura for excellent service

I am so impressed with Acura in North Orlando. I always get top notch service and treatment for my 2 Acuras.

Recently visited for a recall repair. The staff was friendly and courteous. The had the repair completed with in the promised time. All and all it was a nice visit.

The Auto Nation Acura team is the best. I especially appreciate my service agent, Lee. He ensures you clearly understand the maintenance requirements and any alternatives. Once again, Lee and service department stepped up to repair our Acura MDX. I buy Acura's because of the quality of their vehicles, but more important the service after the sale. Great Job!

Was greeted promptly but service took way to long 1 hour 45 minutes just has basics service done

20-Service department at Acura is the Best!!!

Hope is the best agent, really cares that she provide you with timely updates and goes above and beyond to make sure all your concerns are addressed

Great online and in store sales experience.

Our salesman, Alex Walz did an amazing job! He knows his product and gives information very well! He was very pleasant to do business with and I would highly recommend him to others!

Loved how informed Alex Walz was regarding the car we went to see. He shared so much information and answered all our questions. He wasn?t pushy at all but very attentive. Once we decided to make the purchase he talked us through the process. The finance department also did a good job.

Excellent - Carolyn was great and very efficient! She had a loaner car for me.

Oil change. Quick and comfortable. No pressure to be upsold. Nice service department personnel.

Hope was awesome and the service is always professional and on time. We have been a satisfied customer there for 15 years.

Great location. Enjoyed the staff & Jeff was awesome, very helpful. Glad I got my new car from them!

Can’t complain about this place! Jeffrey was awesome and very helpful! Glad I got my purchase from them!

Great service completed as promised. We have owned Acura's for 20 years and have found the cars and dealer to be great.

The best service department in the industry.

I just signed off on the 2022 MDX which was love at first sight! Gian Z. was my sales agent. He was very nice since the moment we were introduced. He was willing to show us all the cars we wanted to see and test drive. He really to care of us by giving us an amazing deal! Ashlynett M. was also was very nice, friendly and attentive. She was able to expedite our closing process and everything turned out nice and smooth! I am very pleased with AutoNation Aura of North Orlando because everyone did their part and I felt they took good care of us!

I’ve always had a positive time coming here to get my car service; very attentive and nice staff. The dealer doesn’t try to upswell any services, whatever you need is whatever they do. Always had my car done very quickly as well

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was her straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

Great experience. Will return soon for any future service.

My last visit was not as i liked, first i was there on a Saturday for a Tire problem also requested to check my oil, wipers, etc. they were not able to change the tire since it had to be order, i understood, i was there 3 hours or more, finally they advised the tire had to be ordered and the other items i requested where checked. Left and the next day when i was going grocery shopping the warning light for oil came on, i was annoyed since i was just there for 3 hours and i thought they said everything was fine. I finally returned to get the tire replaced, and i told them about the warning light. Again waited 3 hours, I was not happy with the service first the waiting and secondly had to return to get the oil changed etc. i expect that if i am there and waiting 3 hours that my car get checked according to what i requested. The question is what would have happened if i had the tire fixed/replace on my first visit. and the warning light came on after being there already, that would have really upset me since i was at the facility for over 3 hours already and had to drive back.

We had an appointment for 10 AM we got there early at 9:10 AM. Staff at dealership were attentive and worked efficiently.

I went in for my first service visit since purchasing my vehicle. The entire experience was seamless and I received wonderful service.

Fantastic service. Exactly what you expect from a luxury dealership. Everyone was friendly, and communication was top notch. Will drive further to have them work on my car than the closer dealer. They are that good.

Excellent service! I was in for an oil change and out in about 30 minutes.

I give zero Stars. I will never deal with AutoNation ever again. Went and test drove 2016 Jeep Wrangler and I mentioned that the left blinker was not working, keep in mind AutoNation goes to a rigorous vehicle inspection before sale{they even put a blue check mark on everything that has been inspected and passed}. Long story short 7 Days later I take delivery of my vehicle after holding a cashier's check all that time. He had to go to the Jeep dealership and get a new wiring harness so my point is what kind of inspection took place to certify this vehicle somebody's not doing their job. Second of all I traded in a vehicle and AutoNation says they have 30 days to pay off well my payment is due in less than 10 days of when I took delivery. I am responsible for my trade in loan until it gets paid off so now I might have to make another payment on my trade-in vehicle along with my new vehicle payment. Salesperson would tell you everything you want to know but the truth. I would advise to go some other dealer than AutoNation

Easy and professional, pleasant service experience.

Professional and courteous service

Friendly and knowledgeable. Would recommend to others

Great Experience. Acura team was patient with us even though they were swamped the whole day. We were the last customer's and we left after midnight. Very professional and dedicated to customer service.

Juliana was the best!!!! Thank you for all your help! Go see Juliana she will best help you and also speaks spanish!!! Siempre me atiende con mucha atención y cordialidad.

Julianna is always great and very helpful. I'm glad she is my service rep. My 2019 went in for its first service for oil and tire rotation. It was fast. And the they washed the car and it came out looking very nice this time.

Awesome buying experience. They stayed open late for me as I had to drive from Gainesville. They made it super quick and I was out of there in just over an hour. Brenna is an excellent salesperson! The used Mazda 3 she sold us is in excellent condition. She’s now working on finding us another car for our daughter. Couldn’t be happier with AutoNation!

Decided to wait this time for my service. Fast and easy. Comfortable waiting area.

Great Service, wonderful people.

Great service team but they take entirely too long. I'm always there for an oil change at a minimum of 2 hours and I have an appointment.

Always great service. My service advisor, Lee Chrestman, goes above and beyond to provide the service I need. He is very accommodating and a pleasure to do business with.

My experience at AutoNation ACURA North Orlando was very good. Sales associate David Shields is very knowledgeable about the Product he's sealing ,as well as the features and benefits off the car, we was very please to have him as our salesman.

I was dealing with a sales person who gave me the run around and told me he would have numbers to me but it’s been 8 days. I texted to see if he was available and he told me he is off and had to go pick up his son. I drove up to the dealership to drive the car again and saw this sales person standing outside. When he saw me he hid his face and ran inside. I’m not sure why he was playing games but I will not be going back to this dealership ever.

Very thankful with the service guy in parts department Matt brown.

Great service and good atmosphere, always on time and listen to your needs! Thank you service advisor Hope!

Thank you for the great service Lee in Sanford Florida!

Julianna Pagan was my service Representative - polite & pleasant - she worked hard to get my MDX serviced at my convenience and get it serviced in a timely manner. I truly appreciate her hard work.

I have been servicing my car at AutoNation Acura Sanford for over seven years. The service team is Courteous and professional. I would rate them excellent in every category. Top notch service

Hope, the service advisor was attentive to my concerns about my Acura RL. She was able to orchestrate the services that was needed to fix the problem that I was experiencing with the car. The service was expedited quickly and efficiently. She also arranged a shuttle service to drop me off and pick me up when the car was ready. Upon picking up my car I needed assistance to pair my phone to the car system. Hope asked one of the attendants to assist me. That attendant directed me to one of the mechanics who patiently assisted me with the pairing process. We were having some problems getting it paired but he meticulously managed to get the job done! This was a courteous service provided by the Acura team! I was thoroughly pleased with the service and the three Acura Team members that assisted me.

Great customer service with no pushy sales men thanks again

Gian was my sales rep. He helped me get into my dreamcar. He listened to my needs and wants and was able to get me my car at an affordable price. Very nice gentlemen.

Great experience when purchasing my TLX. I highly recommend AutoNation!

The service team at Acura North Orlando is always excellent! They are friendly, courteous and professional and make sure your car gets the service it needs each and every time.

service was friendly and somewhat thorough. As a new owner, I would have appreciated a few more word about the mechanical uniqueness of the unique 2017 MDX- why an oil and transmission fluid change are necessary at 4000 miles.

The car seems to be nice so far and I am happy that I chose this car among many other brands

Brenna was great. Professional and effectively managed the whole process.

First class and prompt service. A special thank you to our service advisor, Jeff, professional and addressed our concerns in a timely manner.

An oil change and tire rotation took 2 1/2 hours. Really excessive time.

Very happy with the great service provided!!

I appreciate Saed's and Mike's knowledge, professionalism and patience that made purchasing new 2022 MDX very easy and enjoyable. Thanks to AutoNation Acura North Orlando!

Love Hope. Her customer service is exemplary

Everything went well but speed of actual paying for the car. It would be better if all the paperwork was completed and we returned to sign documents when they were finished.

I had a simple oil change done. Looks like the oil change was done correctly. When I get home I noticed an oil hand print on the hood of the car. I have changed oil many times over the years and I have never left an oil print on the hood. Can't believe how you can mess up a simple oil change? I guess I am going to have to do it myself!

Walk the park everyday! It's quiet, clean, and the wildlife is darling❤

AutoNation of Orlando in Sanford is beyond amazing! We just purchased a Subaru STI from here and Ben is beyond awesome!!!! He is friendly, honest, down to earth, and really listens to the needs and concerns of his customers. From the moment I walked in the door throughout the end of the day I felt as if I were part of the team. Never once did I feel as if I wasn't being heard and this is especially important being a woman looking for a manual transmission vehicle. Unfortunately, I forgot the finance managers name, but he deserves a shout out as well. He was great, friendly, and positive the entire time we were there. They both stayed late and never once made us feel like we were holding them up. Great work guys!! I will be recommending everyone to check them out!!!!

Lee was great from start to finish. He made to sure to sit and discuss all of the recommendations needed on my car with me in detail and make sure I understood what was needed and the costs and process. He kept me informed throughout my waiting time.

The service was wonderful. Carolyn was extremely friendly, efficient, and made great efforts with customer service.

Purchasing from this Autonation locale has turned into something of a family tradition. Years ago my mom was the first to purchase here. A few years later my younger brother purchased his car here. And the first week of May 2021 my husband purchased his car here. God willing, next month I will be purchasing my car here. We had 2 representatives assisting us: Martin and Gian. My husband and I have nothing but good things to say about them both. They both offered (and are still offering us) customer service of the highest caliber. I worked front desk for over 20 years in a very posh luxury landmark hotel in midtown Manhattan so I will unashamedly admit that I can be QUITE a bit bougie when it comes to customer service. As soon as you walk in you're given a sincerely warm welcome. There's absolutely no pressure to purchase. On our first visit all we did was look and Martin was kind enough to show us around. All of our questions were answered. In speaking to them you could really see and feel that they were trying to get a better understanding of what exactly we were looking for in a car. And best of all, they did not want us to settle for a car........ they really wanted us to get one we were 100% happy with. We were also informed that we could check their website daily for new inventory. That's how we finally found our car and purchased it with Gian's help during our 2nd visit. Both Gian and Martin went above and beyond to make sure we understood the entire process step by baby step. They were patient, honest, helpful, relaxed, friendly, humorous, and reliable. By the time we were finished we felt like they were long time friends! And their customer service didn't end once we purchased our car. They still reach out to us to see if we have any concerns or questions. They made the car buying process a pleasure! I can't wait to return!

Made an appointment and was given a large number of options. Met with my service advisor, Carolyn Roy, who is always very helpful and efficient. My car was serviced and a multi point inspection was completed. Carolyn reviewed that with me. Was in and out in 1 1/2 hours. Waiting area was nice. They even washed my car!

I was always skeptical of online communication but gave it a try. Let me say that Michael Thomas surprised me from the start. Yes they are busy with this crazy market but he communicated and listened from “emails” “voicemails” and the times that we spoke via phone. With all his work - I determined that I need to come in and give them a chance. He set me up with Syed in sales and he knew everything that Michael and I spoke about and really kept communication with me during the on-site buying process. They are amazing and would highly recommend anyone in the market for an great service and passionate people in the auto industry - just go to AutoNation Acura in Sanford. It’s not far and a pleasant drive. dealership is clean and team is so organized. They are no joke - as long as your upfront with what you have and need. They keep their word!!!

Our experience at AutoNation Acura N Orlando was Pleasant and fruitful as we were in the market for a nice but used SUV and they had the exact model that was advertised on the website. We drove it home trading in our old SUV. I would recommend this Dealership to any one looking for a used car or even new Acura

Excellent Service!!!

Always great service..love Carolyn! She is so professional..communicates promptly and clearly. I drive from Orlando to Sanford for service..many places closer but when you’ve got the best..why mess with the rest! Thanks!

I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you. Update: 5/4/2021 since purchasing our vehicle, we went to our vehicle serviced as part.of our $1350 car maintenance package that included all oil changes and maintenance that was sold to us by the finance manager at the time Ramy, all to find out that our vehicle was never registered for this care maintenance package and to make things worse we have spent countless hours and phone calls to try an retrieve our money back all to find out that certified vehicles cannot have this maintenance package. We called several times and spoke with Josue who was not in the least bit concerned about the fact that they took our money and never once returned one of our 6 phone calls. Every time.we call we have to go to the option for sales for.someone to even answer the phone, everytime we do the same gentleman Jeff answers and says he gave the Josue our message and yet still no call back. They were quick to take our money but not quick to address this issue. It was a false perception that costs us 1350.00. As of yesterday we spoke to Kyle, the finance manager who had no idea that this Eben occurred and yet almost 30 hours later still no call back and no resolution. This is not acceptable business practices. Shame on auto nation and I will not stop til I get back my money owed to me.

Very knowledgeable staff, and professional work and great quality results. They really know their stuff and help to keep my 06 tsx with 240k miles running like new.

Gian was great. He was very fair with the price. He came through with what he said he would and didn't try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

Jeffry delivered my new Acura TLX and picked up my 2016 Camry. I signed the papers at my kitchen table. I love my car and I love the experience. I have had unpleasant experiences at dealerships and had put off getting a new car because I just could not face visiting a dealer who takes most of your day trying t wear you down. Great service!

I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you. Update: 5/4/2021 since purchasing our vehicle, we went to our vehicle serviced as part.of our $1350 car maintenance package that included all oil changes and maintenance that was sold to us by the finance manager at the time Ramy, all to find out that our vehicle was never registered for this care maintenance package and to make things worse we have spent countless hours and phone calls to try an retrieve our money back all to find out that certified vehicles cannot have this maintenance package. We called several times and spoke with Josue who was not in the least bit concerned about the fact that they took our money and never once returned one of our 6 phone calls. Every time.we call we have to go to the option for sales for.someone to even answer the phone, everytime we do the same gentleman Jeff answers and says he gave the Josue our message and yet still no call back. They were quick to take our money but not quick to address this issue. It was a false perception that costs us 1350.00. As of yesterday we spoke to Kyle, the finance manager who had no idea that this Eben occurred and yet almost 30 hours later still no call back and no resolution. This is not acceptable business practices. Shame on auto nation and I will not stop til I get back my money owed to me.

Today's service was very fast and I love getting my free car wash & vacuum!

This was a service appointment. As always, I got right in as scheduled and was finished on time as I had requested. My service guy was very friendly, explained everything in detail, called me as promised about any additional work that may be necessary and texted me when the vehicle was ready.

Salesman (Rick?) Was very congenial, helpful. Did not have many used cars. Did not have the Vehicle we wanted. Very clean,

Mike Thomas was very personable, the showroom was immaculate

Jose was very professional, courteous, upfront and honest and he followed up with me from beginning to end

Had a great experience leasing a 2021 Acura RDX through Jeffrey.

Excellent Thanks so much Jeff and team!

This will be the second Acura I purchased from Jeff Makowsky I highly recommend doing business with him.

Great service. Haven?t driven the car much but so far so good.

Amazing service every time! I would highly recommend them :)

Auto nation will go on and beyond to reassure your car and you are always safe. Their turn around time (depending on what it is) is very convenient. Hope makes it her priority to always keep in touch and make sure that everything is looked at thoroughly. I cannot get better service anywhere else. And I am grateful for the Hope , and the service team for everything they have helped me with with my last service! Thank you again Hope and the AutoNation team! Jenette Morales 🥰

I was very pleased with the service I received on my car. I had an appointment and Carolyn was extremely professional. The work was done in a timely manner. They washed my car and the customer service was excellent.

Start to Finish our leasing experience was once again a pleasure...... Friendly and polite service with a fair deal at the end of the process. I would recommend this dealership and product to anyone.

Service Agent and all persons I interfaced with were extremely pleasant and professional.

I have bought my last 2 vehicles at AutoNation Acura. Both of them was a RDX. Love this SUV. I always return for my service visits. Carolyn is my service advisor and is wonderful to work with. The waiting is area is clean and comfortable. And the service is complete in a very timely manner.

Excellent service . The young lady that helped me was very efficient and friendly. She kept me informed about the progress of my vehicle.

Great experience! Mike was extremely helpful and personable.

After one month of car shopping I arrived at AutoNation Acura and my first impression was excellent. I was greed by Jeffrey Makowski. Jeff listen to what I was looking for and the budget I have to work with. He spent the necessary time to get us the Acura TLX that we, my wife and I want, at the right price. We were also very pleased with the Finance Manager and his professionalism. We will recommend AutoNation North Orlando to our friends and family. And will take our car there for service. Thanks!!

I purchased a new MDX from them in February. It is now April and they are not doing what they promised. Nobody returns phone calls or is willing to take accountability for their mistake!

Great service and Carolyn Roy is the best.

Had a great experience buying my wife a new Ilx at The Sanford store. Great people and great car thanks y’all!

Horrible service never again

Julianna, my service advisor was very courteous and kept me informed of the progress as they performed the work on my car. She also answered my question as to how the RDX oil life monitor works. I would definitely request her next time my car needs service. AutoNation Acura in Sanford, FL is a great place to do business! Jim D

Always enjoy coming here , everyone is always friendly and helpful

The service person courteous and knowledgeable good experience.??

It was really good. I was helped and Jeff did a great job finding me a car.

Scheduled maintenance on our 2016 Acura RDX was done early to the promised time. The communication was excellent as was the service. Julianna is a terrific service advisor.

I love and feel secure in my 2008 RDX. Ashlynette went above and beyond to ensure I had the most comfortable buying experience. This is the first car that I purchased on my own and I am ridiculously pleased with my decision to buy here.

Leased a vehicle on 11/15/20, they did not pay off vehicle until 1/12/21, causing my credit to be damaged. Also lied to get me into vehicle. I was pressured into signing a lease agreement with the dealership on 11/15/20 after my salesman (Jake) convinced me if I waited until my current lease was up on my Toyota in May 2021, my choice of Acura MDX's would be limited because they were not going to release any 2021 MDXs next year. He specifically told me the new MDXs would not be released until 2022. I found this out later to be a lie, they released the 2021 MDXs in January 2021. I had to pay $6500 in order to get the lease payment down to $545 a month because I still owned money on my current lease from getting out of my current lease early. They also said they automatically replace the tires on any trade in so they needed to deduct $1000 from my trade in value, even though my Toyota was only 2 yrs old. I found this out to be a lie as well. I went up to the dealership in December and my old Toyota was on the lot for sale and the exact tires were still on the car. I signed the paperwork and the finance person told me the DMV was having problems and they couldn't transfer my tags over. They would need to give me a temporary tag and my new plates should arrive soon. Within a few days of my 30 day tag set to expire I still had not received my new plate. I had called up to the dealership and texted several times and each time I was transferred over to my salesman (Jake). I was told everything was taken care of and they were just waiting on the DMV. Finally, one day before my 30 day tag expired, they realized they never submitted my DMV paperwork and was looking up the new plate number instead of the old one each time I called. They apologized, admitted their mistake, and I went up to the dealership to pick up a new plate that same day. Within that timeframe, I also inquired about when my trade in would be paid off. I had a payment due 11/26/20 and I traded my car in on 11/15/20. I was told not to worry about it, that I had 30 days before a late charge would display on my credit and it would be taken care of before then. Around December 13th, my Toyota still wasn't paid off and the dealership sent me a copy of a check showing they sent the payoff check to the Toyota lien holder on Dec 10, 2020 and said it should clear soon. I again expressed worry about my credit taking a hit. I was again told this would not happen. Needless to say Toyota never received the check and they started calling me about the missed payments and put a 30 day late payment on my credit report. I called the dealership again and after a few days someone finally got back to me and made up a story about how Toyota sent the check back to them with no explanation, so they overnighted the check back and they should have it in about a week and they would get a letter to get my credit repaired. That didn't make sense to me so I asked, "You guys sent the same check back without asking Toyota why they sent it back?" The response " Yes, I don't know what happened. Fast forward to January. My credit report is now showing 60 days late and they did not receive a check from Acura until January 12 for my payoff. I called and spoke to Toyota myself and they NEVER received a check from Acura in December, nor did they send one back with no explanation as Acura is claiming. They also verified the address on the Dec 10 check was correct, so they just never sent it. They did confirm Acura sent a different check in January and put a stop-payment on the December 10 check, so they obviously lost the orignial pay off check. Through their incompetency, they have caused my credit to be damaged and now Toyota won't fix it, claiming although the dealership had my car since November, they never received the payoff until January 12, 2021 so my report of 60 days of late payments is accurate. This is supposed to be a luxury dealership and the fact that I paid them so much money to ruin my credit is sickening to me. The way they practice business is unethical and illegal.

Always a wonderful experience! All of the service techs take great care of you!

My A/C stopped working,I called Jeff, he came and picked up my MDX, had it repaired and brought it back to me. That’s what I call service.

Appt scheduling easy, waiting area comfortable & service rep Lee very nice and a familiar face after many years of doing business with this Acura dealership

I have been coming here for services for years since I moved to Orlando. Every time in the past the service was good until the last experience. Last week, I asked my son to take the car in for an oil change since I was busy. They recommended my son to replace all the tires and brakes. We had 3 coupons for oil change, tire replacement and brake replacement. However, my son was told that he could only use one coupon. My son is young and inexperienced. So he just accepted what he was told as fact. If that was the case, why would the dealer ship send me multiple coupons without stating coupon limitation? If I took the car in, I would not have all 3 services done on the same day if they refused to honor their own coupons. I would have just do the oil change and come back some other time for the tire replacement then the brake replacement so that they would have to honor their own coupons that they sent out. We have been driving Acura forever. Acura services from dealerships in Texas were definitely different. I did not have to ask them to apply any coupons. They would tell me they had applied any promotions or coupons they had on the suggested services. I probably need to find another Acura dealership in this area to take my cars in for services in the future. April 15, 2021 After I posted this review, Auto Nation Acura Service Director contacted me to address the issue. He appeared trying earnestly to regain my confidence in their service department. I think I will give them another chance. If it was not for the Service Director, I would probably never return to that dealership. I am changing my review rating to a 4 due to the Service Director's effort to resolve the issue.

Great people

Excellent customer service !

Great service and convenient appointments, the service area is comfortable and the coffee is great. My Acura TLX gets great service and it shows because I relay on this car to travel to work and I feel safe and travel in comfort every day. Thanks

Courtesy Acura always measures up! Had a great service experience with Hope. She kept me informed of my timing and made sure I felt comfortable with everything.

I had the best experience at AutoNation Acura North when I purchased my car back in 2016. Since then I have always had my Acura TL serviced there. My service advisor, Hope, is always a pleasure to work with. She’s very accommodating and always has my best interest at heart. I’m confident that she will get me in and out as quickly as possible so I highly recommend this dealership for vehicle service and/or purchase.

This dealership continues to be an absolute pleasure to work with. I purchased my first Acura from them and have enjoyed my visits with their first-rate service department for many years now. I took my 2nd Acura (2017 RDX) in for service at >69,000 miles. As usual, I was promptly greeted and then introduced to Service Advisor Jeffrey Morton. Jeffrey aptly identified my service needs and then had my RDX fully serviced and returned to me much sooner than I had anticipated. Hat's off to the service crew! Each and every employee that I encountered at the dealership greeted me with enthusiastic helpfulness. I am so thankful that I again chose AutoNation Acura North Orlando. I plan to continue to have all my service work done with them. In view of their superior expertise, positive attitude and great value, it just doesn't make sense to go anywhere else.

As always, I still continue to receive excellent service from (AutoNation Acura in Sanford, FL) over the last 17 years for my Acura TL (2004) where I also bought my car. My service team lead, Jeff Morton, works very closely with his master mechanic technicians to address/resolve all of the problems that I identify for my 17 year old car & also proactively identify/resolve some problems before they can even become an issue/problem. This is why my car still drives like new & the gas mileage is slightly better than when I purchased it. Really appreciate this kind of excellent/ expert service.

Our experience at this dealership was outstanding. They met our needs in every way. Would highly recommend.

Just bought my third vehicle from AutoNation Acura...although the vehicle itself was important, my experience with this dealership over the past 5 years was the determinate factor.

I?m very pleased with mdx,it?s a big improvement over my 2017 model!

Oil Change Service. As always, my confidence level is always up there knowing that my car is in good hands whenever I bring it in for service. Attendants are usually professional, courteous and attentive. The waiting area is excellent and I never have to wait for too long.

Easy to schedule and quickly implemented.

Excelente atención, el personal muy atento y el servicio con buena calidad. El tiempo de espera por el servicio es corto y muy ameno. Me sentí muy a gusto. De veras se los recomiendo.

Carolyn was really helpful and professional. She helped me organize my service needs in a way that was least to most urgent. I didn't feel pressured or rushed and I think the quality of the service was superb. I will definitely be taking my Acura back for any service issues.

Excellent Service!!! The many years I have dealt with AutoNation Acura have been very rewarding as my Service Advisor Jeff , who is very experienced has always been there to take good care of his customers and offers us excellent advise. Thank you AutoNation Acura!!

I have worked with Guliana on multiple occasions before. She has always been forthcoming with what is needed, what can wait, and no pressure to get any particular service done that I was not comfortable with.

I bought my MDX at this dealership. The service center is the only center I go to. I have always been treated well. Hope always has the best smile and great personality. Ulysses is fabulous and treats my car like it’s his own; I only want Ulysses to work on my car. I guess I have to mention Lee. Lee is my service advisor and he too is awesome, just don’t tell him that because I don’t want his to get too big.😆. Lee is truly great to work with and I am glad to he is my advisor.

I kind of just ended up there looking at cars on the Internet but I’m glad I did because Michael Thomas by far is the best sales person I have ever had, he was not pushy or rude but very professional and understanding of what I wanted. I love my choice to get the RDX and it’s all thanks to Michael.

Lee was great to work with as service manager. !!

Wasn’t sure of which brand to buy, but was drawn to Acura for their positive mechanics. I found knowledgeable, helpful staff and chose from a variety of models. I chose a lower mileage newer used vehicle, but in retrospect, had I researched more, I might have gone deeper and looked for features over low mileage in an older model. All in all, I’m very happy with my MDX SUV and the price I paid. I find the staff eager to follow up in any way, and willing to go out of their way to please. It’s a pleasure to do business with AutoNation Acura staff!

Great service and good communication. Cheaper than I was quoted

always helpful. thank you

The Team was very professional and helpful! AshLynette was knowledgeable informative the car history and put me at ease with my purchase.Kyle in Finance was welcoming and helped get all the paper worked handled quickly. Overall an excellent experience and will to the AutoNation Acura North team again for my next vehicle.

The sales staff were great. Also the financial Manager was great,

Competent professionals with good communication skills

Great service and excellent customer. Rate 10-10 Love it

I purchased a used truck with additional. maintenance plus program that cost over $3,000.00. My truck has repairs need covered under my package and the "customer" service staff stated I had nothing. Not only that, certain services were done by someone else and did not care to elaborate. I requested a manager and he refused. I've owned my company for over 24 years and would never treat my clients the way we were treated. RUN!!! do not spend your hard earned money with these people just to be treat like nothing once you purchase your vehicle. ALSO, make sure you analyze every detail of your contract prior to purchase, my vehicle purchase was for $12,.000, I put $3,000 down and somehow i will need to pay $27,000 after interest. I understand people who's credit is not the greatest, however this is ridiculous.

I purchased a used truck with additional. maintenance plus program that cost over $3,000.00. My truck has repairs need covered under my package and the "customer" service staff stated I had nothing. Not only that, certain services were done by someone else and did not care to elaborate. I requested a manager and he refused. I've owned my company for over 24 years and would never treat my clients the way we were treated. RUN!!! do not spend your hard earned money with these people just to be treat like nothing once you purchase your vehicle. ALSO, make sure you analyze every detail of your contract prior to purchase, my vehicle purchase was for $12,.000, I put $3,000 down and somehow i will need to pay $27,000 after interest. I understand people who's credit is not the greatest, however this is ridiculous.

All the outside staff and techs were very nice and helpful. Inside staff not as friendly, very few smiles or "hellos" from people working inside the building.

Michael Thomas is my guy. I lived 120 miles away from the dealer. Mike able to give me the quote in the morning and have everything ready in the afternoon. Almost everything can be done online, just some more signature at the dealership when I go get the car.

Lee was very attentive to the service I was having on my TLX. He explained what needed to be done and my car was washed and ready to go at the end of my visit. Lee went the extra mile and was able to get additional information on the tires I was needing for my vehicle. Lee even called me over the weekend to report what he had found out. I definitely felt he cared about what was needed and wanted to make sure I got a good price for the investment I was about to make.

Seamless process. Alex is great! Very happy with my vehicle. Was able to trade in my old car for a great deal as well.

Seamless process. Alex is great! Very happy with my vehicle. Was able to trade in my old car for a great deal as well.

I had a great car buying experience with Autonation Acura. Everyone was very polite and helpful, especially Brenna. Their showroom is beautiful. This was my first Acura and Brenna was awesome at explaining the brand and all the details of my new RDX. The finance department was very busy the day I bought my car and they called in an extra person to help. Even with the extra work load they were able to get me processed and on my way very quickly.

Fettah was simply awesome!!!!! Everything was great and he got me very satisfied in leasing this RDX. Thanks!!!

Fixed price, doesn’t negotiate on anyone’s terms I’ll give you a 2 for effort and that’s about it. This dealership won’t take best offer, I suggest you go elsewhere and do research as their prices are high.

LEE CHRESTMAN --- THANK YOU FOR YOUR COURTESY AND EFFICIENCY IN HANDLING THE SERVICING OF MY RDX ON 3/16. ALL ON TIME AND COMPLETED WITH YOUR FOLLOW UP. SERVICE THAT YOU GIVE IS GOOD REASON TO DEAL WITH DEALERSHIP, AND ACCURA BRAND. DAVIE SIMS

Everyone was so awesome especially Mr.Morton! Thank you so much!

Due not get the extended warranty. It's been a year since I am trying to get a refund for my extended warranty after a total loss. Went in-person was told to submit paper work over email to the person in charge in the financing department. I live in St. Cloud and due to COVID and newborn baby it has been difficult to make the drive and it is unnecessary since I am told to forward/email the information needed. I have done that at least 5 times and every time I call it is the same excuse. They are great and quick at getting your money. Great service for that.

Excellent service advisor - Julianna Pagan.

Castro at AutoNation Acura, was very helpful in getting us the exact MDX we wanted. He also followed up with us after the sale to insure everything is in order.

Able to service my MDX right away . Unfortunately, there wasn’t a loaner vehicle available so I had to get a ride to/from New Smyrna Beach . They kept my car overnight to make sure it started without any problem. Service representative Jeff was straight forward & kept me informed about what needed to be done.

My husband and we’re at AutoNation on March 5 to look at the 2021 RDX. We were greeted by Mike Thomas. What a great experience!!! Mike is not only very personable but extremely knowledgeable. We took the car for a test drive and bought it! They dealership is great and worked with us on our trade in and financing. We highly recommend seeing Mike Thomas when you visit.

Brenna and the financial guy (I think his name is Kevin/Kyle) were awesome 👍🏼

Mackenzie did a fantastic job showing us the car and explaining all the functions. All the people in the dealership were super nice and cooperative. Thank You, Mordy Brooks

Great service from the moment you drive in! Staff is very professional and attentive.

Great service department

They were friendly and provided fast service for my car. I was very impressed!

We have very satisfied with Auto Nation. Friends and family members bought vehicles from them. The service is superb to any dealership we’ve ever used. Honest prices and 10 star customer service.

Thank you Mr Castro for finding me the car that fit me best! Very informative and professional! Took the time to help us find what we needed, didn’t pressure us at all which I loved. Felt very confident in the car i was getting.

More than satisfied with the service provided. In addition nice facility and friendly/professional people.

Excellent dealership. Carolyn was my Service Advisor and she goes above and beyond the call of duty every time. I highly recommend Auto Nation Acura to anyone looking for a quality vehicle, top of the line customer service and a excellent Service department. Carolyn is the best because cares!

Excellent service. Jeffery my service tech throughly explained issues to me

I worked with Lee. He was so nice and very professional. I called back when he said he would and all my service needs were met. Thank you Lee !

Brenna was a wonderful sales consultant! Helped us through the whole process start to finish!

I was pleasantly surprised by how delightful my experience was at AutoNation Acura North Orlando. I am a new Acura owner and this was my first time going in for service. From the ease of my appointment to being greeted at my car to the lovely woman, Hope, who walked me through each step of my cars service. I enjoyed freshly brewed coffee and a comfy couch and they even washed my car as a complimentary service . I left feeling clear on my cars needs and with a desire to return for more great service. Thanks Hope and the team at AutoNation Acura North Orlando!

Made an appointment with almost no notice. Got me in right on time, addressed what they were supposed to, called and asked/explained about 2 other potential items and actually advised me to wait on one but the other was needed now. Integrity. This dealership has the best Acura service department ibnn Central Florida by far!

The comments above are a review of my oil changes, tire rotation standard service.

We were looking for a high-end hybrid sedan. We did not know what to expect as we walked in the showroom. We ended up purchased the last available RLX on the same day. Ms. Ashlynette Matos was very attentive. The interior of the car is beautiful and comfortable. The car runs smoothly and accelerates fast. There are many safety features as well. The only complain is that it would be better to have a button to push for closing the trunk. The electronic navigating system could be upgraded as well.

Always top notch! Will always own an Acura from AutoNation North!!

The team was great, Martin did a fantastic job. He even delivered the vehicle to us, and we live 2.5 hours away.

Purchased a new Acura TLX after having my previous car for over years. I was dreading the whole process ,but the salesman made the process seamless. He was knowledgeable ,personable, most importantly quick.

Excellent service!

Great customer service. They got me in and out the door quickly. They kept me informed all the way.

very professional service, recommand very highly for buying car or repair work

The most patient, understanding, professional & sensitive personnel. Castro made it okay and went above and beyond the norm to make things work for me. I am grateful and thankful.

Great place to do business. Friendly sales staff, great service. Have been doing business with them for 7 years.

Hope, as always, was great. She is prompt, efficient, and lovely to work with. My car is ready to go until the next time the oil needs changing!

All the service members was very helpful and friendly, they were not pushy at all trying to sell you something that you didn't want I enjoyed my experience of buying a new car and I'm so happy with my purchase . I would recommend this dealership to anyone who is interested in purchasing a vehicle

I just had my car repaired and was pretty amazed at the level of service I received. Upon arrival, Jeffrey my Sales Consultant, had a loaner vehicle ready and waiting for me. There was no delay in getting me going so I wouldn't lose out on my day of work. Then we have Larry, my technician. He called and gave me detailed updates on the status of my car, and even after all indicators that the car was good to go, he performed due diligence testing and was able to identify the true cause of my issue. He is simply amazing!!! To top it off, when I returned a few days later to pick up my car, he came out and sat with me, walked me through all the testing and re-testing and diagnostic steps taken so that I had a true understanding of what was done. The team there was extremely helpful, heard all my concerns and ensured that I left as a happy customer. Though I drive an hour to get there, it is worth the drive because of people like Larry and Jeffery. Thank you both!!!

My specialist Hope was very helpful and explained everything clearly. I ended up having a problem after my service but she was quick to take care of it quickly and professionally.

Great service and no pushy sales and only fix what is actually broken.

Friendly and efficient service with service and purchase.

I love Acura AutoNation North Orlando on /rhinehardt Rd! Carol in service is always pleasant and efficient. I was in and out on schedule. Everyone at this location is very focused on /customer service. They make it a plesure to visit.

Acura AutoNation has a great service department. The personnel and facilities make a service call a very pleasant experience. It reminds us of how good our decision was to purchase our vehicle from this dealership.

I just purchased my third vehicle from AutoNation Acura North Orlando. They are so professional and courteous. Brenna Collins, Internet Sales Associate, was the best! She was very responsive and knowledgeable about all the vehicles. We spoke mostly over text about what I was looking for and what I could afford. I highly recommend you reach out to Brenna. She was able to get most of the paperwork finished before I even arrived. Thank you Brenna!

Accommodating and honest. Will definitely recommend this Acura dealership to my friends. Michael Thomas and Ghazi Arekat are indeed helpful and professional. Thank you for the superb assistance last Sunday.😃

I went for a routine oil change, but described an intermittent shifting problem and I just wanted their feedback. They pursued the problem and found a software update that solved the issue.

Carolyn was professional, competent and very easy to work with. My TSX needed a timing belt so it was an extensive repair but the techs did a great job.

Hope is great!

The Service Advisor was excellent however was let down by the mechanic servicing the vehicle. It was recommended I get an alignment. I have a lifetime alignment plan with PepBoys. When I took my Acura to my local shop along with the alignment report from the dealer, it showed I was out -0.03. This is so marginal that it was obvious the dealer was trying to take advantage of me for a $130 alignment. Normally Pepboys would not recommend an alignment for that small amount. This is my second car purchased from Acura of Sanford, normally a professional experience but this last visit left me disappointed.

They have amazing customer service all the time but after everything re-open this is our first time back here for the regular service to the car. Every time Juliana comes to talk there's no social distancing at all I was very uncomfortable. No mask required 😒 to the customers. I would like more social distancing between the employees and customers and it would be nice mask required to everyone.

Always keep me informed of the status of my car

This is one of the best dealerships I have done business with.

Excellent Customer Experience

AutoNation Acura North Orlando Service Department is always there when we need service, even in emergency situations. Victor and his staff incluiding Julianna are pollite, accomodating and just very helpful. One of the reasons we've owned Acura automobiles for so many years is the "Upscale" level of service after the sale we've always received. Keep it up guys!

Very quick and accurate service. Price quoted was true to form and serviceperson Hope very nice and courteous

My 1st experience with them was excellent! They have a incredibly personable and knowledgeable staff! Special thank you to Julianna, who is an excellent representative for the establishment! She kept me informed of all options available during my Acura servicing, never pushed on any services and never tried to upsell. She instead explained the importance of each of my options, but left me the agency to decide which to pursue without the slightest pressure. Even after leaving and noticing an issue with my Exterior (not their fault) she immediately set to work with finding options for me to get it repaired. Looking forward to continuing to bring them my business and hope each of you get the same excellent care I have received. Julianna, thank you for your care, concern and true professionalism!

First time coming for service and was really impressed with the staff. Clean facility, car was finished within the time promised and my service advisor Hope was a pleasure to deal with. Would definitely recommend 👌.

I have been buying my cars here for more than 20 years and I've always had a great experience! With sales and service, I would highly recommend AutoNation Acur👍

It was my first visit in AutoNation. Scheduling was very easy. Timely and excellent evaluation of my car ewa problem, completed repair as promised. My repair requited leaving my car overnight so I was offered a replacement vehicle surprisingly identical to my own Acura which made me feel great and at ease driving. I trust them and will return for future service to this dealer.

The service and attention to detail were outstanding. The service department technicians are the best in the business.

Made an appointment to have a repair on my RDX. My service rep, Lee, handled the matter quickly and efficiently. The vehicle was repaired on the scheduled promised and got a car wash as well. Will definitely use AutoNation Acura of North Orlando for all my vehicles.

Great experience! Everything went as it was supposed to . Found the sales associate very helpful and knowledgeable. I would definitely recommend buying from Autonation.

I was very pleased with my service. I made the appointment on-line and selected Jeff Morton. He has handled me in the past and is the best. He explains everything they will do and reviews it all with me after it is done. It was nice to get in and out very quickly and to feel all items were thoroughly addressed.

Professional and courteous. I was highly satisfied. However I was a little disappointed with the facilities. Parts is basically a counter. I was hoping to buy some Acura accessories but they had nothing! They had a tv and beverages. I’ve been to another Auto Nation and they had a cafe, free popcorn and beverages. A movie 🎥 Theatre and a big parts store. My expectations for Acura were much higher.

Love

I recently purchased my 4th Acura from AutoNation North Orlando and dealt with Michael. He was professional, patient, responsive and at the same time very friendly. I would recommend this dealer highly as I've had nothing but great customer service!

Service tech could not find the noise on the front left side of the RDX I drove my RDX this morning 02-05-2021 at 35-45 mph on Old Kings road in Ormond Beach towards Palm Coast and you can hear the noise on the rough road. The problem is still there. and I plan to contact my service rep.

My A 13 service was fast an the Service Rep was friendly and knowledgeable.

Great experience and handled everything and fixed one minor issue and delivered the car to my home when it was ready. Good customer service.

Awsome people to work with.

Courteous, professional, and quick service!

A big shout out to Mackenzie in sales and Ramy in finance. My wife and I really enjoyed our experience with the AutoNation Acura North Orlando Team. They were very helpful, knowledgeable about the brand and worked hard to make me the best possible deal on my new RDX. As a long time Mercedes Benz owner I was a little hesitant to make the switch. But so far I’m very happy with my choice! I would highly recommend The AutoNation Acura North Orlando dealership and the Acura Brand. They will work hard to earn your business and deliver best in class Sales, Service, and finance! I look forward to a long and satisfying relationship with the Acra brand!

Hope was great! I went for a oil change and alignment. She did not up sell me and told me i did not require an oil change. My battery had some unexpected issues and she made sure everything was handled in a timely matter. Thank you!

Professional and courteous staff. Clean and welcoming environment with refreshment available while waiting in the lounge room.

*Ask for Q, you won’t be disappointed!!* After 10 years and 160k miles on my BMW I decided it was time to bite the bullet and get something new. I had spent the past week visiting multiple different dealerships around Orlando, with each visit leaving me wanting to hold onto my falling apart Beamer more and more due to my frustration of dealing with all the different salesmen and their obvious disingenuous sales training tactics. That is until I drove up to this Acura dealership and met Q. From the moment he greeted me he put a lot of my dread of visiting another dealership to rest. He was professional, humble, considerate, and educational. He took his time during the test drive to really explain all the features of the TLX model I was interested, and in that moment made me realize that this was the car I was going to go home with. He was the one salesman I encountered who removed the fear associated with dealing with car dealerships in general , and instead demonstrated the true value of the vehicle we were test driving. I have been absolutely satisfied with my decision so far, and my experience with Q. This car breathes new life into an otherwise pretty dismal year! I hope to maintain a relationship with him for all my future car needs, and am definitely an Acura fanboy for the foreseeable many years.

el servicio super exelente buen trato de todos los empleados los recomiendo

Service was awesome! Hope explained things well and got me in and out in a timely manner.

Jake the sales consultant was extremely helpful and friendly. He was very knowledgeable as well. He patiently explained all the features and gave us good advice. I will definitely like to come back here again for my next car purchase.

Carolyn was amazing. Professional, courteous and kind. Most importantly what I went to Acura for got resolved. In the future I would always ask to see Carolyn as my service advisor. Thank you.

Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!

Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!

Carolyn provided excellent service in getting my auto serviced.

Go to AutoNation North if you have an Acura and want to be taken great care of by the staff; specifically, Hope, my service adviser. She exemplifies customer service! She exhibits empathy and care for me and my car. The car was returned to me clean in and out. This is the reason I keep coming back to this location for anything dealing with my TL.

Good selection of inventory and prices were competitive or better that other places. I have own several Acura's including the NSX, GSR and now an MDX gently used.. I think this is a very good brand if you want luxury however is fiscally responsible, this is the brand to get. I was also able to purchased a reasonable maintenance package for 3 years despite the vehicle being over 10 years old which to me means that Acura stands by their products.

Fantastic, friendly service. I honestly will not buy a car anywhere else. By far the best experience I've ever had buying and getting my car serviced. 10 out of 10, 5 stars.... whatever you call it. It's amazing.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Stopped in for routine service. Hope Allen was professional and courteous. She went above and beyond to make the appointment comfortable.

Purchased a new RDX with Jeff. He was knowledgeable and worked with me. I appreciated he did not push the hard sell but did put forth effort to get the right price for me. He was responsive after the sale as well for a few additional requests. Loving the new vehicle so far!

Friendly, professional, timely

Juliana was really helpful with our first service appointment. She brought me through the process step by step. Thank you!

First Class!!!

The visit was easy. Drove up, related my problem and waited a bit until it was resolved. Courteous employees.

Great service, very friendly and polite staff. Car was in and out in no time at all

Outstanding service, Hope did an amazing job. She is professional, efficient and knowledgeable.

McKenzie way Sanford Acura in North Orlando is great!

The best 🔥

As usual everyone was friendly and knowledgeable and my battery was quickly replaced.

Sales and service are both fantastic, Hope did a great job in the service department and Jeff was a great salesperson who is always attentive to your needs

Service done in stated time frame and I was well informed.

I've been coming to Sanford's AutoNation Acura for a few years now. Always a great experience and treated respectfully. Had Hope as my service agent this time and she was super awesome and such a sweetheart! The service here is top notch. They even found a nail in my front driver side tire during inspection which was a godsend to be honest. A few weeks ago, got a warning that one tire was running really flat which was very strange, figured it was the cold weather and just pumped it with air at the gas station. That would have been unbelievable bad if they didn't catch it and I let it lingered. So they do a very good job with being as thorough as possible as can be. Pretty much will make sure your car gets the service it requires and needs without being pushy. I used to go to the one in Orlando on OBT, but that place is like Walmart version of Acura. And honestly can't trust the service people there. Car salesman like talk which is really off putting. You will see the stark difference between the Sanford and Orlando locations. Worth the extra drive time to be treated better service wise.

First class service. I live 45 miles from the dealership and have only one car. When I mentioned that they immediately offered me a loaner - I didn't have to ask. Very professional and thoughtful staff.

Everything went smoothly.D Didn't get attacked at the door when we walked in. Met with Castro who knew what we wanted to look at but then we looked at a few other cars. Knew the differences in the 2 that we narrowed it down too. He was straight forward with everything. Didn't pressure us. In the end we walked out happy customers.

Very good service. Very professional. Will go there again.

The Service Department is wonderful. I know that I am always going to be taken care of when I take my car to be serviced. I’m thoroughly explained the issue and the best course of action. I trust them fully with my vehicle.

Purchased our 3rd Acura from AutoNation Acura North Orlando and could not be more pleased with their service and attention.

Great service, organized and attentive.

My salesperson was Castro “last name”. He was awesome. He quoted me a price that was much cheaper than the dealers where I live. He stayed late on Christmas Eve to make the deal. There were no surprises and everything went smoothly. It was a great car buying experience which is something of a rarity these days.

I leased a vehicle in 2018 and the process was less than favorable. I was told one thing when dealing with one individual and something else when dealing with another. They purchased my vehicle as a trade-in and sent me 2 separate checks over a 30 day period AFTER they said they'd pay the full amount, just like CarMax would. However, much has changed in two years. They were responsive, answered my questions promptly, worked with me to trade-in the leased vehicle and get me a car that fit my budget and made me happy. Very important to me considering I keep my cars for a long time. I'm glad I went back and gave them a second chance.

Mike Thomas took care of me with selling my car. My wife and I were very impressed with his professionalism, compassion ( recent death in the family), and attention to details. He explained the process and kept us informed every bit of the way. I will definitely be recommending Mike and this dealership. A great experience, indeed! Keep up the great work!

Great place to buy a great car! The people are friendly and easy to deal with!

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

Came to purchase a certified used car and found just want we wanted. Mackenzie provided great service and showed us several vehicles that met our requirements. Found a 2016 MDX with only 21000 miles.

Service was great - Carolyn Roy was wonderful!!!

The sales associate was polite but not very knowledgable. The process took quite a while and it was late in the day when it was complete. The sales associate was very anxious to leave so I didn't get a complete review of the vehicle.

Lee always my experience a great one. He had a courtesy car ready for me while my car was being serviced.

A bit annoying having to listen to the tv and the music at the same time.

The service is great as promised and everything performed professionally, I am very satisfied with the services the mechanics of Autonation Acura do perform.

The appointment was easy to make, but upon arriving I had to wait 15 minutes just to get to a service advisor. The waiting area is small and old. The amenities were basic. They need a major upgrade

Awesome Service! Fast, Friendly and Knowledgeable! Loving my new MDX 😀

Purchasing my new Acura tlx was such a great experience here! They made the process smooth, easy and quick! I’m very pleased with my new car and the service I received. 10/10 recommend heading out to automation Acura north Orlando if you’re in the market for a new beautiful car and friendly staff!

I was kept well informed throughout the service being performed. Excellent facilites!

From first contact until driving off the lot. Excellent service and experience, my son wants an ILX we'll be coming here.

Excellent service. Very friendly staff and customer service.

First service for my Acura. Appointment easy to make. Fast and courteous service. Hope is a jewel! Love my RDX!

Excellent car buying experience. The company met my request in a very efficient process.

Very happy with the service we received, very happy our service tech kept us in the loop throughout the process

Your customer service chat lines sucks! Once the individual can’t get a resolve they cut you off and send you an automated message to call back! Well when the air pressure in your tires is going below 25, frankly I would take that seriously. So when I have my blow out, I suspect I can sue Acura, Auto Nation and the tire manufacturer. You can’t secure a loaner. I did not tell the car hey let all the air pressure out so I can have a blow out on the interstate. And I guess I stop my life so I can sit in your waiting area. This is utter crap! 3 year old vehicle...and you should be ashamed of yourself the way your chat room employees treat customers. In my field if I ever spoke to a client in my legal office that way, I would be kicked to the curb. You need to clean house and I can easily start with the three individuals I encountered tonight. I would like a number and contact name for corporate to which all three of your employees were clueless on. Customer service at this dealership sucks!

Carolyn is knowledgeable, no courteous and efficient.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle (Acura RDX) and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

In everything. I always have a good service there

Have had several Acura’s serviced here, most recently MDX and NSX. Their service can not be beat. If all dealerships had the same service I may not be so brand loyal, but they always do a stellar job. I tried the other local dealer as they pushed new service remodel to try it out and it fell short in every single way. Acura really should be using this location as an example to achieve around the country. I’m not an easy to please customer and they always go above and beyond.

Great experience working with Lee Chrestman, Service Advisor and crew, very professional and approachable. reasonable pricing for my RDX's A1 servicing.

Excellent service as always. Service advisor Lee is always knowledgeable and trustworthy.

Loved my experience here, the honestly was refreshing and such an easy process to get my car.

Always get top service at this dealership! Highly recommend!

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

Service personnel at this facility are excellent. They tell you what is needed, they do excellent work and are always polite and helpful

Best car buying experience I have ever had. Josh and Mike were amazing! Love my car!!!

I received outstanding service from every employee when I brought my vehicle to have it serviced. There was not one problem with communication between my service representative, Carolyn, and the service personnel who worked on my vehicle. I will continue to use AutoNation Acura to service my vehicle.

I have always had great service at Acura. Lee is great to work with. Always very helpful.

Excellent customer service, good communication and courteous. Highly recommend.

I had my first service performed on my RDX this week. They did a great job, very trough, courteous, friendly and conscious of social distancing and face covering.

I went in for a routine service and a computer system (transmission) upgrade. While I was there It was recommended that I get the 50K service. Since I had a loaner car, it seemed like the thing to do. Everything was explained to me before, during, and after the service. There were no shocks or unexpected expenses. It total the service rep was outstanding and I would continue to get my MDX serviced here.

Excellent service for my RDX maintenance appointment. Very friendly and communicative advisor.

I like the way I was treated

I was disappointed that the dealership does not use Amsoil, but the service was wonderful, I had a comfortable space to wait for it and the service was done in less time than estimated.

I just leased my second car from AutoNation Acura North and I have to say this team is AMAZING! I am so impressed once again. Paul is your guy! I wish I could give him 10 stars. Do not hesitate to use this team!

Excellent and timely service. Impressed with the supporting staff and their help.

The staff were very pleasant and made you feel that they were pleased to have your business. Service representative listened to my issues, explained what would be done and I would be contacted for any additional issues found and costs. Very clean facility. Kept updated. Received vehicle when promised. Very pleasant service experience. Would recommend to friends and family.

My service tech was Carolyn. She handled everything beautifully from start to finish.

With my 4th Acura lease, I had service B1 at the dealership and was very satisfied with my service representative, Hope, and with help from Jake in the sales department on questions I had regarding my new TLX. He let me drive the car while he served as a passenger to go over the car's features like cruise control and Sirius settings. This is a great dealership and I am comfortable with everything about it!

Greeted on arrival. Staff were pleasant, explained what needed to be done, how much it would cost and when the car would be ready. Was a pleasant experience. Will keep bringing my Acura here for service.

For a Saturday afternoon I expected to be there for hours but it turned out to be a quick fix, bulb removed and a new one installed. If I was there 30 minutes that would be a lot since they also washed my car.

Things ran so smoothly. I felt I was great hands. I was clearly given information about the work being done . The waiting area was very comfortable. The work finished within the estimated time, including the car wash. I felt pampered.

Lee handled my service great. He took care of all details.

I have another review on this site and I cannot add to it therefore I am entering another one. The sales manager again spoke to me and asked me if he got me the right part would I take my bad review down. I told him yes I would. He ordered the part and it came in a week ago , as my salesman called me to tell me he was putting it in the mail. I thanked him and was waiting for the part. The sales manager called me to inform me that he would not send the part out until I removed or changed my review. I have still not received the new part. The sales manager called me 3 times in 2 minutes when I would not answer the phone after our previous conversation.

Overall good experience. People are friendly over there, and not too pushy. A little bump with finances, but they fixed it quickly. The sale person Ms Mackenzie is the best, she knew her stuffs, very honest and efficient with customer.

Service Advisor - Carolyn is alway helpful and the tech did a good job

Easy to make appointment, they greet you quickly on arrival, and make complete service quick and efficiently. Always friendly and a complete report given......car returned in a timely manner, nice and clean. Thank you for taking care of my car!

Courteous, safe, professional service. I'm made to feel important.

My service advisor was very helpful, keeping me updated on progress and very business like.

Handle my unusual electronic problem very professionally.

During this Covid 19 time (and being vulnerable to Covid), we did not want to go to a dealership and have additional exposure. We knew what we wanted in a vehicle, Auto Nation Honda had it on the lot, they delivered it, we did the paperwork, and the deal was done. So very easy and much appreciated. The guys we dealt with did their jobs with professionalism and courtesy.

There was no delay and my service representative handled my every need.

Great service and knowledgeable service and staff and courteous and pleasant

Carolyn was great. It?s hard finding good service in Florida (in any industry). I was a bit apprehensive about dealing with AutoNation service as my previous experience was with their sales department; an experience that was anything but positive. However, Carolyn?s authenticity was very disarming. I will absolutely return for service.

I was greeted with a small absolute great service clean facility and I love the fact that if you want to wait around for your car to be finished with service they have offer hot cold beverages and some light snacks along with movies and TV and an area for your children to play wonderful place with recommended it to anyone

My service advisor Hope was very helpful and very kind. Thank you for the great experience!

My problem was taken care of in a timely manner and the Services person was able to answer my questions

Took my Acura Tlx in for service at AutoNation Acura North Orlando and as usual the service was exceptional! Jeffery Morton is always my advisor and took care of me just as he always does. In the days of covid nothing seems normal but my experience was great. They had seats socially distanced so waiting wasn't a problem and I felt comfortable the entire time!

Jeff Morton in service and GM Rob Breedlove went to great lengths to support the 60k service of my 2018 Honda Civic. They reviewed all required and recommended services for the Civic, providing their expertise. It makes me feel safe to have AutoNation Acura service my car.

Excellent service, flexibility, expeditiousness and courteous. Highly recommend. Hope is very efficient and kind. Congrats and keep it up

My lady was super helpful, very welcoming and prompt

I was driving to work and notice a noise coming from my tire and I parked to see a screw on my tire which I had recently purchased at Autonation Acura. Took the chance called and requested an appointment and drove to the dealership. I was grateful for the willingness to give me the appointment that same morning before going to the office.

Thanks to Carolyn for taking care of my service. The initial visit was related to a dead battery, but Carolyn was able to get a full vehicle inspection and take care of the "little things" that had had been neglected during this time of isolation that resulted in under use of my car. All was completed in a couple of hours and she kept me informed of all the progress.

Great experience all around. Very Happy with my MDX A spec with Technology package. Great customer service experience.

Purchasing a car from this dealership, was hands down the most effortless, non- pressured experience we have ever experienced ! From the moment my husband contacted the Saies Manager Mike Thomas , to the young lady MacKenzie , that showed us the car it was a a wonderful experience!! MacKenzie educated me on every single button and devices in the car! She was very professional knowledgeable ! This made us feel very comfortable and at ease during her presentation!! Looking forward to working with these people and this Dealership again! Thank- you for making purchasing a car a pleasurable experience !! Sincerely, The Sharpes

Person that greeted me on arrival - no mask Person at the service counter inside - mask hanging from her ear until she noticed me standing there, then she put it on Service tech that worked up the invoice - mask down below his nose 2 other service techs that walked by as I was paying at service tech's desk - masks down on their chins Person that drove my car around to the service bay - no mask 2 people sitting in the lobby talking loudly on their cell phones in front of employees - masks on their laps

Excellent experience. Timely intake and outtake. Good communication. Kind and accommodating people.

Service attendant Lee was very nice and attentive.

Very Friendly service all the time.

Very satisfied buyer of a used car and very satisfied with the repair services.

Timely and Pieasant. Everyone followed Health Guidelines regarding COVID 19, made my wait comfortable.

The following is an honest assessment of my experience with my Acura dealership. I scheduled my car's service online and the process was very easy. Upon arrival at the dealership , I was promptly greeted by a courteous and friendly staff member, who invited me to take a seat in the waiting area, which is nice but it could use new and updated furniture. I was then greeted by Carolyn, a service associate, and she explained some things regarding the services they were going to provide my car with. She was friendly, personable and professional, and stayed in touch with me all the way through the process. I had requested a ride to my workplace and I was driven there promptly, but the SUV they took me in needed some cleaning. Someone with allergies would have a hard time riding in that vehicle for a longer ride than mine . My car was serviced in a reasonable amount of time, washed, and vacuumed on the inside. A quick wiping of the dashboard would have been appreciated but it's absence did not detract much from an overall positive experience. Thank you!

Very good experience. Service was completed even faster than I expected.

Service was prompt as scheduled. Facility is clean and practice social distancing. Technicians were informative.

Great experience , great service and will be back

I recently had my oil changed completed at AutoNation Acura North Orlando. My service advisor, Lee, was professional and kept me in the loop as I waited two hours. They finished just in time for me to catch all the evening thunderstorms all the way home. Outside of the long wait, I would highly recommend this crew. My TLX looked great and I know the team was thorough!

Fast, friendly, service! You can tell they value their customers. They have the best service department I?ve ever dealt with.

As always, very good, prompt, professional service

My service appointment was excellent as usual. My advisor , Julianna Pagan was professional and knowledgeable about my vehicle. My technician Dennis D Onofrio knows my vehicle well and as usual did exactly what I asked for. i will definitely be taking my MDX back to this dealership for service.

My 1st sevice for ny 2020 TLX was super smooth and quick. Hope my service rep was very thorough and efficient

I love the personalized service I get! It was short notice and they were so accommodating. Mr. Christmas took good care of my car and me! When they didn?t have what they needed they gave me a loaner car until mine was fixed!

Very nice dealership, from top to bottom. Having my car serviced there is always easy and pleasurable. My advisor , Carolyn, is wonderful. I highly recommend this dealership.

Everyone that works there is friendly, and great to work with. Service is fast with plenty of comfortable places to wait.

Everyone is very friendly. Service is fast, and plenty of comfortable places to wait.

Great experience. Excellent communications. Great staff.

Professional, true to word, friendliness!

Mike Thomas was great to work with and they had a vehicle color I was pleased with.

Excellent service department !! Courteous and very thorough !!

I was noticing a little jerking while my car was accelerating so I called my local AutoNation Acura North Orlando service department and made an appointment to drop my car off yesterday. From the first moment of pulling up until picking my car up I received excellent service from Carolyn and the service manager. I received a call as soon as my car was fixed. Each and every person was attentive and polite. My car runs like a dream now and I am so happy I called Autonation Acura North Orlando.

The service was excellent

Greeted immediately by name and escorted to very comfortable waiting area. Car washed as part of the service.

Quick efficient service and very friendly and knowledgeable.

My experience at AutoNation Acura was wonderful! Mackenzie did such an amazing job getting me in a car I absolutely love!! This is my first Acura and I’m hooked!

No matter the work I get done they always do a great job

Had a great experience trying to buy an Accura from Josh Parazine from out of town over the phone , got it all taken care of over the phone and they delivered the car to me on time in perfect condition the day of my arrival. Went over and above to help me make the purchase very easy and quick , and the Accura rdx is best of class in my opinion. The experience at Auto Nation represents the car well!

Julianna did a great job of explaining what needed to be done and got it done on time and for the price she quoted.

The Service department at AN Sanford will go out of their way to make sure you get the service and help you need with almost anything. The service is thorough, prompt and professional. Carolyn is an excellent and knowledgeable advisor. I will continue to take my Acura there for as long as I own it and will probably get another one there.

Service on my vehicle was done fast with care. The service representative was very knowledgeable and understanding

Service department was very professional and informative, as was Carolyn, the service advisor. I was given a multi-point inspection report for the services rendered.

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Great service. Quick and explained everything.......

Wonderful experience. Great customer service with a caring attitude.

I have been coming to AutoNation North since 2004, and there is a reason for that-exemplary customer service. I feel confident and at ease knowing that they will take great care of my car and me! Hope, their accelerated service advisor, is incredible. Kudos to her outstanding service each and every time I pull up. Keep up the great work!

Went in for service during ?The Pandemic?. Showroom took precautions to help us stay safe. Service was quick and the rep kept us informed throughout the process.

Fast service, always a pleasure to have work done correctlyand efficiently.

They are amazing and very helpful! Please do yourself a favor and don?t waste your time anywhere else

Provided excellent service while trading in my 2017 MDX for a new 2020 MDX.

A recent purchase at Acura AutoNation in Sanford was handled with patient, knowledgeable salespeople. The only downside is corporate control of prices & trade-ins which could always try harder to please their customers with lower prices & trade in deals.

Went in for oil change. Good quality service. Location is very clean not a long wait.

Thanks for the excellent service during difficult times.

I would recommend autonation acura of north orlando to purchase a new or used automobile great people all the way from purchasing to service

Great service with no pressure... Carolyn was friendly, knowledgeable, and helpful with all my concerns on this visit. Will return for future service.

AutoNation Acura made my car buying experience a truly enjoyable experience. “Q” was a wonderful salesman and made sure the car I drove two hours to come see was available and ready for me to test drive as soon as I pulled in. Ramy was also dedicated to helping us close the deal and send me on our way in my new vehicle. I have never been more satisfied with a dealer or my new SUV!

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

I?m always very satisfied with the service they provide.

I was treated with respect and honesty! As a female coming in for car service, this was refreshing.

Last time purchasing Acura. I am a lifetime Acura owner, but this will be the last time I ever purchase an Acura or recommend anybody to Acura. Purchased the 2019 Acura RDX almost 2 years ago, and have never regretted a purchase so much before. It is the most unreliable vehicle I have ever owned. The vehicle has been in for service more times than I have been able to drive it. I have driven a loaner vehicle more often than my own purchased vehicle. The transmission has failed on me numerous times, had to have the vehicle towed last time to the dealership because it completely broke down. There isn't a moment I start the vehicle and happy with it. I am nervous at every stop light of pushing the gas and the vehicle not moving or switching gears like it has done numerous times to me. I don't feel comfortable letting my girlfriend, mom, or little brother drive the vehicle because at any moment the vehicle could stop functioning and put their lives at danger in traffic. The sound system has yet to work with my phone via the USB cable, half the time doesn't even charge my phone, so for 2 years now I have not been able to listen to my own music or use my phone navigation with the Carplay features. The lane keep assist battles with itself to keep inside the lanes throwing the car left to right trying to stay in the lane. The braking system is very unreliable as well, do not rely on the smart braking features to come to a stop!!! Overall I am truly unhappy with my purchase of such a luxury vehicle. I will never purchase an Acura again. As well recommend my family, friends, and loved ones to stay as far away from Acura as possible!!

I took my MDX in for routine tune up. I was met in the service department immediately. They had my paperwork ready and I went to the customer waiting room. There were drinks and snacks for anyone that wanted it. My service representative kept me informed with all aspects of the visit.

Always receive excellent service since punching my MDX in 2017

Great experience!Great service as always by the service adviser Macy!!

Great staff. Everyone was profession and knowledgeable. Great experience.

Lee and the Acura service team exceded my expectations, AGAIN. We needed our Acural MDX to attend medical appointments. The Acura team expendited the part needed and completed the fix in less than 24 yours. I buy Acura's because of the quality of the vehicles and more important for the quality of the service after the sale. Great Job!

Great customer service and a quality product at a fair price. Enjoyed their courteous staff

My Service advisor, Hope , was excellent!! She explained things thoroughly and clearly. She followed up with an update and an approximate time the work would be done. The repairs were done on time. I was completely satisfied. My experience with this service department has always been very positive and satisfying. I will be back.

Good greetings and service! Very accurate concerning waiting time!

I appreciate how professional the staff is at Acura North. I can tell it's culture because I recently switched advisors and the service level stayed solid.

Excellent - no complaints. Service was timely and all services requested were performed.

Sales person was great but the finance guy was not. I recommend any future buyers not to negotiate financing with the dealer but instead to get a loan from their own bank.

Un trato excelente. El vendedor Ruby muy bueno. Y el manager Josue brega contigo al 💯. No te ponen presión para comprar o para elegir. Y te ayudan al maximo. Los recomiendo.

Joshua was very efficient with the paperwork. He also explained in detail the features of the RDX.

I purchased a new 2020 Acura RDX recently and the staff, specifically Josh Parazine and Paul Bezmen, were great to work with. They were extremely respectful, very knowledgable, and made the stressful process of car buying fun.

This was a scheduled service appointment and it went very smoothly. I was greeted at check-in and the initial paperwork was taken care of. My service rep came to me within in minutes to review what they were going to accomplish on this visit. I had a time restraint which they noted and say it would not be a problem. Before the initial service time allotted they were finished, the car washed and all the paperwork was completed. The entire process, including working with the people, was great. They, the dealership and people, when out of their was to insure everything was done to my satisfaction. GREAT JOB by everyone.

Rubby made our purchase experience seamless. Th vehicle we wanted was not available at the time of visit. Once we knew we wanted an RDX, Rubby made sure to keep us posted when one was on its way to dealership. Exceptional professional.

Fetta did a fantastic job working with my family. Got us a great car and did his due diligence to make sure everything was made right. Fetta was the best car salesman I’ve ever had!

Excellent, courteous service with or without appointment.

My Sales Associate Chuck was good Knowledgable, Paul the sales manager was respectful and professional. ZACK KELLER was EXTREMELY RUDE! He is the CFS/MANAGER there are people in this world that that believe they are the SMARTEST PERSON in the room ZAK KELLER thinks he is one of the persons, unfortunately for him I am not one those persons who are intimidated by a person like him ,this fueled his frustration which led to many uncomfortable and unpleasant situations throughout our transaction. My wife felt SUPER EXTREMELY UNCOMFORTABLE! I could only assume how many customers or potential customers he has offended over the years! He claims to be the head persons at the dealership. I would only hope that auto nation would have a talk with him maybe a refresher coarse on Humility and respect for the intellect of others would be par for the coarse! This I believe has hurt auto nations image as a leader in automobile dealership sales! I am not one ever to even do surveys but i had to make an exception . I have purchased many cars too many to count over my lifetime and dealt with hundreds of sales associates and managers but have never come across someone so blatantly pompous with his reactions. To name a few of his offenses if you don?t purchase all of his add on?s at the end of your deal you must be an IGNORANT PERSON! This is how he tries to make his customers feel! If you don?t take the financing he offers or go into a lease that he believes works for him since (HE IS THE SMARTEST PERSON IN THE ROOM) you must be stupid! He uses tactics such as the pregnant pause and a look of dismay and indifference! This truly was the worst experience of all times closing a deal at a dealership! Which should be a Joyous occasion. As I mentioned I have purchased hundreds of cars over the coarse of years YES I AM A CAR ENTHUSIAST! My wife who always gives everyone the benefit of the doubt was so uncomfortable that she couldn?t let it go in fact I am sitting here on a Sunday Morning at her request to do this review on my time of rest relaxation and leisure! This should be a review to ponder both for AutoNation and for any Potential Customers Caveat Emptor!

Outstanding service with loaner car! Best service I have ever received at auto repair!

I love AutoNation Acura North Orlando! Spiros Kopsidas is the best Service Advisor. He is so warm and transparent! He always makes sure that my car has a full comprehensive safety condition inspection?-battery, full synthetic oil change, tire rotation, brake check and tire checks all summed up with a complimentary car wash! The wait time is relatively low and is very pleasurable with complimentary beverages and snacks while watching HGTV!

Great service. Appoint started and finished in stated time.

Macy, my service rep, was very welcoming and helpful. After the service was complete, she helped me reconnect my phone to the auto.

This is why I keep cars forever...to avoid car dealers. I didn’t have a good experience purchasing or during service. I can elaborate if anyone would like to contact me, however so many issues it would take forever to list on here. Honestly I feel like because we don’t “look like” we belong at an Acura dealership and I chose to not buy a brand new car...we get treated differently. I should still be treated the same.

The service Department is wonderful! Thank you for taking good care of my Acura MDX

Went into dealership for routine service, however, I indicated that a TCMP warning light had come on. Waited for the car at the dealership and was told it was ready only to find out upon leaving the dealership that the TCMP light was still on. Pulled back into the dealership and was told I'd have to come back to have the sensor replaced. I live one hour away and have to drive to Tampa this week. Very disappointed...........

Our battery died while my wife was out and about. Within an hour the car was towed to the dealership and a new battery installed sending her on her way.

I needed to get a battery replaced yesterday on short notice after it died. I called and brought it in immediately. Upon arriving i was met by Hope outside who assured me it would be taken care of quickly. I was back out the door in less then 30 minutes with a new battery. I’ve been going to Autonation Acura for years and this experience was the best I’ve ever had. They are normally reliable and friendly, but this was another level. Thanks to Hope!

MY SERVICE REP Carolyn is a gem. So thorough and nice

I had a persistent air pressure problem. Thought it was cold weather. Took it to my dealer at 4pm and they repaired a small nail puncture and had it back to me in 45 mins

I m happy with the service I got post purchasing. There was a damaged part which is now replaced for no cost becuase it was already damaged before purchasing this vehicle.

Excellent customer interface, very clean facility, car was serviced very timely. I appreciated the car wash but was disappointed that the dashboard was not cleaned.

My experience here is not always pleasant. Sometimes it’s a task to get the service you deserve. However, with Jeff you always get the service you deserve. I am currently shopping for an MDX. I may possibly purchase it here but if not; I will definitely call Jeff to help service my new vehicle wherever I purchase it. Thank you Jeff....

Great Service and Spiro is a great Service adviser!

easy to set up appointments, great service, friendly staff and service coupons make it a great experience

Wonderful and helpful customer service, sales, finance representatives. Appreciate your help in finding the right car for my family

My service manager, Spiro communicates perfectly and takes great care of me each time I am in.

Excellent service , friendly staff, and still love my car very much!

I felt really pressured. I did not go in to buy a car, but I walked out with a new car. Very hard on me.

Like I mentioned in the title.... Spiro is great! My 2nd time having him as my service advisor and he is fantastic! He is professional, knowledgeable, customer oriented and personable! We will definitely go back based on his service! Very pleased!

I had an emergency repair late on a Saturday afternoon. Lee, the Service Advisor stepped up, made the repairs and sent me on my way. Lee and the Acura team made every effort to take care of my needs. I was impressed with the responsiveness and professional conduct. Lee, is the best service advisor that I have worked with.

Excellent customer service.

I’ve been using the service department for my 1999 TL for over 14 years because they always do a great job.

Always fast and friendly service I was able use discount coupons, sent to me via email, huge savings

Fast, Efficient service. Appreciate the complimentary car wash too!

I had a great New car buying process. They explained the entire process. Prompt follow up on questions during the buying process. Sales person was knowledge and friendly but not overbearing.

The service was very good. It was on time. The employee took his time and gave me an explanation what my car does need. Thank You a lot!

Searching for certified Acura with low miles. Q. Sabir was extremely helpful in assisting me and educating me about the cars unique features, reliability and extended warranty. I had peace of mine when I left with my 2017 Acura IXL. No haggle pricing below blue book and gave me great trade in value. We love Autonation because it takes the stress out of buying and this is our second purchase from autonation. We highly recommend them and their team.

The guys @ AutoNation were fantastic - really helped me in the car buying process, so honest and upfront! Would HIGHLY recommend!

No appointment but was treated courteously. Service was explained throughly, pricing given in detail, work performed quickly & cleanly. This dealership is a breath of fresh air, truly honest and takes pride in their product and workmanship. Would highly recommend to everyone!

Great routine service and the consultant kept me informed

McKenzie was AMAZING! She made the buying process much easier than anticipated.

Excellent service all the time. I?m on my 3rd Acura and great product with exceptional service department. Ask for Spiro.

This was the worst ever experience buying a car. The salesman Philip was good. The finance person was a jerk. I should of walked out. I have purchased several cars over the years and this is the first time getting mad. I wished I didn't give them my money because they didn't deserve it. If you want to be treated by a jerk by all means go there!

I had an awesome experience. Lee, my service manager was extremely helpful, explained everything to detail( my car needs) and went the extra mile to make me feel comfortable with my decisions. Thank you!

We have purchased several Acura’s from this location. You can’t go wrong - they always take good care of us!!

She was very nice and explain the service of the car to me. Kept me informed on what was going on with the car.

Great buying experience with Josh! He is great to work with, very responsive, helpful and goes out of his way to help. The service department is great too. I highly recommend.

I have been going to this dealership for over 10 years and everyone there is courteous and helpful never pushy . They check the vehicle and recommend service that may be needed or what can be done later. Very professional

Spiro always rocks. Calls me when done. Always timely. Great communication. Provides loaners when able almost always.

Hope is amazing. She is great at communicating and made my experience a pleasure.

Spirits did a great job, from start to finish! He was friendly, efficient, and timely.

Great quality service and customer care. I have been going to Auto Nation for a couple of years, and have been very satisfied with their quality and customer service, and I will recommend this dealership to friends and family. What a Great job guys keep it up.

They were great as always! My rep is always there for us and a loaner is available anytime I've needed it. Would recommend to anyone looking at an Acura...see this dealership!

On time and provided complete service promptly. No issues with car. Was kept aware of progress.

Excellent Customer Services, great communication, Great services

Was in and out in 1 hour. MY service consultant, Jeff Morton is outstanding. A huge asset to the Auto Nation team..

As always the personnel were very courteous and helpful, attention to car detail is thorough .

I was having a subtle transmission issue. Spiros recognized the issue as one for which Acura had issued a service bulletin and the repairs were made under warranty - after the warranty has expired.

Josh in Sales was amazing and Ramy with finance was so helpful and made this process seamless.

The Auto Nation team at Auto Nation Sanford Fl goes above and beyond to make sure you have an excellent experience. A team member always greets you upon arrival with a friendly, sincere smile. Great job!

aim to please and make a sale.

This was a very pleasant experience. Our Service Advisor was very helpful, and we are very appreciative of the way our service visit went. Thank you for this excellent service.

My service rep, Lee, was very attentive and really helped with the whole process. I really enjoy doing business with a company that gives excellent customer service and I'm glad to be back with Acura, AutoNation.