Recent Reviews from AutoNation Acura North Orlando

my 2015 ILX has been beautifully serviced for years at Montgomeryville acura in PA. My daughter had the vehicle serviced at autonation while she is in FL. We were instantly charged a diagnostic fee just to bring the vehicle in to check emissions light and failing A/C. We have never been charged a fee to bring our vehicle in for service at home. We have the car evaluated and we are given a call for all work estimates before the car is serviced. This fosters trust and i feel confident moving forward with recommended service at the dealer. I feel that my daughter was taken advantage of by not being explained charges before service and we will never go to autonation again.

Friendly staff. No pressure sales.

I had a chance to purchase an car from this dealership and it was a great experience. Thanks!

Service was quick, thorough and the staff was very accommodating

AutoNation Acura North Orlando provided complete and competent care for my vehicle. I had to have my Acura towed overnight to the dealer. Although I had no appointment, they fit me into their schedule. Lee (my service advisor) kept me updated frequently. He answered all my questions timely. He went the extra effort to resolve other issues that I did not know were occurring with the vehicle. I am grateful for driving away with a fully fixed car.

Im giving this dealer a 5 start , the sales person Mr. Goering Castro was very knowledgeable , I recommend him for your next car purchase, I trade in my vehicle and they are the best place for trade in.

Service was fast, courteous and precise. Great staff. Communication was clear. Ease of texting staff for updates or staff texting us with updates was top notch. Julianna was great.

I have been coming to this Acura Dealership for over 2 yrs now by way of the one in Ga and have always left feeling relieved and safe in my car. Priscilla is the absolute best, so professional and so kind showing concern when it came to anything sensitive pertaining to my old Acura TL that is still running good thanks to the mechanics like Z and the other great mechanics who work there and have worked on my car. I am extremely pleased with Priscilla and trust her and everyone whom I have had the pleasure of meeting.. THANK YOU! I truly appreciate you ALL! You will not be disappointed coming here and having Priscilla take care of you when you pull up to this Acura Dealership in Sanford, FL. Truly the best experience! Thanks again!

Went in for an oil change. Service was great. Friendly staff. Quick service. Great communication.

I have purchased 2 vehicles at this dealership within 2 years. The last being a 2021 RDX in which I purchased the extra Auto Care package that I felt was pushed on me at purchase. I traded the RDX in August 2022 in which I have been trying since then to get my “refund” for the Auto Care package. I have been lied too, emails not answered, phone calls not returned!! I have owned and loved Acura’s for many years but have never had such poor customer service!! All I want is my refund for a vehicle I owned less than a year and only had 5,000 miles upon trading. All paperwork required for the refund has been submitted yet NOTHING has been done and NO answers provided!! I WOULD NEVER RECOMMENDED THIS DEALERSHIP!

Timely responses by Lee, honest pricing, thorough, and kind! Will return!

Best experience buying a vehicle thank you Kyle and Gian

friendly service, reliable and on on time

Good experience, transparent upfront pricing. I asked for pricing via email prior to going to the dealership. All was as expected when we went to test drive the vehicle and do the paperwork. If you are looking for a new Acura Vehicle I recommend AutoNation Acura North Orlando.

The greatest car buying experience I've ever had in my life. Jeff M and his finance team are down right amazing. There is no haggling or trying to adding on thousands of dollars after. I have never felt more taken care of at a dealership.

Very nice amenities and very friendly staff. The mechanic himself that worked on my car came and talked to me and that gave me lots of insight. Thank you!

Great even though I was late it was in and out

Thank you all for the great work you did in finding the vehicle my son needed! Appreciate all of you from start to finish!

Dealership and service dept where efficient. Kept me in the loop, Excellent service.

Thank you Josh, Jeff, Josue & Kyle. From start to finish, you went the extra mile to take car of my son and get him the truck he wanted and needed. Appreciate your honesty and integrity!

From start to finish, the process was thorough & efficient. The staff was very knowledgeable and professional. We would like to give ‘shout outs’ to Saed, Jose & Kyle. Thank you for your support and assistance. We will be back!

When to look at car John from sales was very helpful.

This review is solely a reflection of the sales manager Josue Gutierrez. WOW - who the heck gave this guy a sales position?! I have never experienced such a rude and senseless customer experience ever before. Our sales agent Gephte Francois was amazing - he was trying to help us get the price we wanted and because the sales manager had to change the numbers on the computer, he got out of his office, walked over to us and said “I DONT WANT TO HAVE TO RUN THESE NUMBERS AGAIN… either take it or leave it… i don’t care, but I’m not changing anything!” Sorry, you’re in sales… that comes with the job. Whoever put you in a managerial position has done this dealership a huge disservice. The ONLY reason we’re even still here is due to Francois… we know the sale of a car goes towards his commission and he is an excellent agent who genuinely showed care to us and our buying experience. I’m just shocked as this is our first Acura experience. We have BMW vehicles and I can tell you right now, the Fields BMW Winter Park will NEVER treat you this way. Josue, please go get a lesson in customer service; It’s actually a very desirable skill in your line of work.

Excellent purchasing process! Not hustling car seller. Everything ran smoothly. No hidden numbers. Love my Acura Integra!

Marcos service was excellent, thanks.🙂

Amazing dealership, professional, super fast and efficient! Francois was my salesman. Hands down, the best salesman I’ve ever dealt with.

10/25/2022 LACK OF COMMUNICATION, INADEQUATE TECHNICAL KNOWLEDGE, LACK OF ACCOUNTABILITY & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always performed satisfactorily which was expected, but never exceptionally. A job performance that goes beyond what is expected deserves an exceptional rating, but not this one. From the time I dropped off my car due to rodent damage, to the time I picked up my car, all that was provided to me by her was PASSIVE assistance. She promptly provided my insurance company an estimate of the damage, which I appreciate. That estimate, however, was wrong but did not communicate it to me. I called several times but couldn't reach her. And when I was able to get one of the service advisors, the cause of the delay in repairing my car WAS NOT documented at all, so the person I spoke with couldn't tell me why repair was delayed. Not knowing resulted in further stress to me after storm Ian. I had to visit the dealership to find out what has delayed my car for over a week. She nonchalantly stated that the wrong part was ordered because the picture looked the same. I consider this a lack of accountability and INADEQUATE knowledge as a service advisor. There was never an apology given and blame was directed to the pictures provided on the Internet. (I believe she should undergo additional training on all aspects as a service advisor.) Another issue was her lack of communication regarding the accident I had with the loaner. Better communication from this service advisor would have helped me a lot, but again it was PASSIVE ASSISTANCE. All together, this is by far the worst service experience I've had in my 50 years of owning a car!!!

Quick and efficient. I appreciate the fact that they have excellent wifi and a work area so I could get work done while I waited.

They will wast your time on Facebook Marketplace.

excellent. fast ,efficient

Check-in was quick and easy. Service was done in a reasonable amount of time, check-out was easy! Cost was reasonable. What more could we ask for? Thanks!

One the friendliest and easiest places I have ever bought a car from. They were quick with the paperwork, no hidden fees, no surprises. They even washed and detailed the new truck so much better than other dealerships I've bought from in the past. Sahid (sales rep and I think i spelled his name wrong) and Tom (with finance) made an amazing team themselves but no matter who I spoke with or came across, everyone was very helpful and friendly. I highly recommend this dealership.

I worked with Francois and he was awesome. Very helpful and informative as well as willing to go the extra mile. I received good value for my trade in. This is the second Acura we have purchased from AutoNation North Florida within the past year.

Had my oil changed. They not only change the oil and filter, but they also inspect the car, including the tires and treading. This may all seem “standard” but they know my car and they know me. I’ve bought two Acura’s from here and have had both cars serviced by them. They are courteous and if there are any issues found they bring to your attention. They even provided a video of the technician checking the treading on my tires as well as showing the air filters, even if there is no issue. If you choose to wait, they have a wonderful waiting area that’s very comfortable.

I appreciate the diligence of your service team. Thank you

AutoNation Acura gave me great service. They were quick and we’re reasonably priced. Plan to use them again for future needs.

These guys are great go in and See them these guys do what it takes to make you happy in this car shy market , great deal great people

These are the exact words from one of the Sanford sales “ we can not sell you a car with out the dent protection or the interior protection plans ( and other non sense such as mud guards .. etc totaling about 3 k.) ! because we have an agreement with auto nation to do that .” This was a Total lie that was repeated to us several times today !!! The manager did confirm above statement by his sales rep is not true ! But it was too late no trust no deal shame as I do live close and liked the car ! Oh Well

I lost my vehicle in flooding associated with Hurricane Ian and had to find a replacement vehicle quickly. I looked at trucks at six dealerships around the state before finding one at AutoNation Acura North Orlando. Every dealership I dealt with before AutoNation played games hiding the “true” price as they all tacked on hidden dealer fees (some as high as $6000!). At AutoNation Acura there was none of that. The pricing was straight-forward and the dealership bent over backwards to make this deal work for me.

Jeff has been my service advisor for many years. I feel at ease conversing with him. He is thorough and doesn't make me feel like he is pushing unnecessary maintenance.

Excellent service and friendly staff.

We were taken care of with efficiency. Jeff did a good job of seeing to our needs and getting us out of there as soon as he could.

Saed Nimer is by far the best cars salesman iv ever dealt with! He was not pushy and The transaction was so smooth. Thank you again autonation Acura and saed for getting me into my new integra!

I bought a preowned Acura tlx and I was happy that them show me the vehicle car fax and the car was up to date with all service including a new set of tires for a preowned vehicle that on previous car dealership o used before they really care about selling a car no worry about expensive that you may have on a future. They really care to sell you a car either use but having to be worry free as buying a new one. Complete worth my trip traveling to Sanford from riverview fl. A 2+ hours drive.

Once again, as always, I still continue to receive excellent service from (AutoNation Acura in Sanford, FL) over the last 18 years for my Acura TL (2004) where I also bought my car. My service team lead, Jeff Morton, works very closely with his master mechanic technicians to address & resolve all of the problems that I identify for my 17 year old car & also proactively identify & resolve some problems before they can even become an issue/problem. This is why my car still drives like new & the gas mileage is slightly better than when I purchased it. I really appreciate this kind of continued excellent & expert service.

I base my referrals off the treatment post deal. I bought a 2020 Acura RDX ASpec 13 days ago the truck itself I love! However I scheduled my first detail of it with a guy I have been using for over 10yrs & he points out two of my runs are ruined. Some sort of cleaner was sprayed on them to “”clean them”” before I took possession of the truck. I noticed however I thought it was a regular stain he could get off. Nope. I have called, sent texts, & emailed!!! No response or return communication. That tells me this dealership only cares until they get your money. I don’t not have standard alloy rims (the rims on there is what came with truck at the time I bought it). So you would think paying 45k for a truck they would be willing to fix something that was clearly messed up before it left the lot! . Jose or Josway the sales manager was apart of my deal & I have asked for him directly numerous times as well as my sales associate; again no response. They can’t return my calls regarding this matter, but I can get emails on referring business to them. I am so disappointed, I will not be referring anyone. For me it’s more than how you act when I’m in the dealership to do the deal…because obviously y’all want my money so I’m going to be treated correctly. It shows your moral after the deal is done. This dealership has completely missed the mark in my book.

Recently bought a car from Autonation Acura. Josh and Edward were both very helpful and made the process easy. Special thanks to Josh for his excellent customer service!

I have leased six or more Acura autos with AutoNation North Orlando. Yesterday was THE BEST service experience I have ever encountered with a car dealership. Marcos Martinez was so attentive to my concerns and is really trying to help me obtain the best price for a bumper that was randomly hit in some parking lot. He walked me through every issue regarding the fix and even emailed me this morning with details on how he is working on the pricing. Everyone knows that an Acura is an exceptional vehicle which honestly seldom has a service need other than the usual oil check, etc. I CANNOT BEGIN TO EXPRESS MY GRATITUDE FOR THE ASSISTANCE I AM RECEIVING FOR MY TLX FROM THE SERVICE DEPARTMENT. We all have been through so much since Hurricane Ian and exceptional service and kindness is priceless. Kudos MARCOS MARTINEZ!!!

Responsive and highly professional service writer. Marcos communicated well and presents a positive, caring, and sincere attitude. He kept me well informed and delivered on his time commitment for completion. I have used this dealership for 15 years because of the higher level of skilled service technicians, sales support, and the overall professional business operation.

Excellent service.

Marco made my visit very easy and smooth

Gian sold us the car back 2021. It was a pleasure working with him. We engage him about buying back or RDX and within minutes we were on our way and we completed the transaction. Although the RDX did not meet our needs doesn't reflect on the car. It just didn't fit what wife wanted long term.

Small details are huge! I really liked Marco who kept me up to date through my service call. I went for a oil change but they discovered there was an issue with my windshield wiper fluid tubes. They got everything done quickly and I was out of there in no time.

You’re not a priority when they aren’t getting your money. We began being helped by a “salesman” and we’ve been sitting here for hours while he helps others. It would be nice to have a little undivided attention and not be placed on the back burner to just sit here and waste our time. We won’t be back.

did everything they said they would do. very polite. very professional

I recently purchased my second car from Autonation Acura. My first experience was excellent, that’s why I went back, however times have definitely changed. When I purchased the car they included a service coverage, that I paid for. I never received any information as to what it covered or who/where to call. I have an ac issue and wanted information on the warranty, for two weeks could not get a hold of my service rep. Finally just made for an oil change n for ac service/ spoke to my service rep who still till this day can not tell me what is covered. He texted me at 930 am to tell me that he wasn’t sure if my repair could get covered for my 10 am appt. So I have been trying to reschedule n have left requests for a call back, which has not happened. I did pay out of pocket for my oil change which included a car wash n tire pressure check, when they brought out my car 3 of my tires needed air. They did take it back and put air, but I still do not have any information on my warranty or when to bring my car. I will keep trying to figure out what’s covered and try to make another appointment. I don’t understand why it’s such a process to make a service appointment and get information, and am deeply disappointed I’m having so many issues. Everyone seems helpful during purchasing, but dropped the ball with service

Service and service rep were excellent as always

I have been a customer for 6 years. Julianna is always so nice and helpful!

Excellent service, kept you informed on the progress of the vehicle and repaired it in the time stated

Let me start by saying that Abdelfettah Yaaqoubi from Acura was outstanding taking his time and explaining all and not being pushy on the sale of a 2023 MDX Type S even when I was looking at the used vehicle lot. He was there to make I got what I was interested in no gimmick or cheap lines.

We were looking for an Acura MDX type S and saw that this dealer was offering a good price. The sale prep was active and we closed the deal after a day. We live out of state so I asked the sale rep to prepare everything in advanced. I flew there on the weekend, signed all paperwork and drove home same date. Great experience with this deal!

Everytime I have dealt with this dealership, I have had the best experience. They make me feel so welcomed, even if I'm there to ask just a question. My Master Technician Jessie, did a wonderful job on completing my vehicle. He sent me a video of the inspection, and that was just awesome. It rides very well! Mrs. Carolyn my Service advisor kept me up to date on every step of my Service appointment, and even had me completed earlier than expected. The finance manager also took time to talk to me about a question I had about extended warranty. Also thanks to Mrs. Heyman for sending a text to check in! This appointment was exceptional. Thank you AutoNation Acura!!!!

I drive 45 minutes out of my way to go to AutoNation Acura North Orlando. I get exceptional service when they work on my car and from Julianna.

I really like the professionalism people at this location are showing. There are also a lot of amenities while you wait for your vehicle to be serviced. Also got a loaner car to accommodate my needs so I can go by my day without worrying.

Athan was a excellent sales man,very knowledgeable,positive atmosphere very nice Tom the financial manager made me very comfortable very happy love my tlx,will by again

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Great customer service 4th vehicle purchased by Auto Nation and always satisfied.

Great service!

I had an oil change appointment at AutoNation Honda but their shop compressor was not working. I went across the street and ask if I can have the oil change done at AutoNation Acura. I was accommodated and Priscilla assisted me thru the process. Very satisfied customer

Very communicable. We liked the texting to keep us up to dye.

Drove 600 miles to find out the suv hasn’t come in yet and we’re told it would be delivered, 2 days later it came in, we bought the suv and on the drive home we stopped at a gas station and noted a several deep scratches on the side mirror, they refused to pay for the damage that was done when unloading the vehicle from the car hauler. Make sure the car is on the lot before driving to pick it up and make sure you exam every square inch of the vehicle because they will not repair it. It was repaired for 50 dollars. I will never do business with AutoNation of North Orlando again. BEWARE!

I received great service with my Acura repair at this dealership. My vehicle had to be towed into their shop during the weekend. Very promptly the next morning I received a detailed diagnosis via a video text. Jeff provided me with a complete list of the services needed and the costs. They completed the needed work promptly, courteously and professionally. I highly recommend this dealership for excellent repair and service.

My car buying experience was extremely grateful. I was respected and treated professional. Thank you Francois, Nick and Kyle!

If you’re trying to sell your vehicle to them from a Facebook listing, don’t waste your time. I was made to believe they were going to offer me what I wanted. Drove an hour there to be offered $2k less. To be clear, it wasn’t because anything was wrong with my vehicle (the sales manager said my vehicle was very clean). It was because he needs to make more of a profit (which I totally get). They could have obviously done the research before asking me to drive an hour when they knew they wouldn’t be able to honor the purchase price. So frustrating and a complete waste of 2 1/2 hrs of my time.

Dealership selling a used 2019 Acura for the same price it went for brand new in 2019 while simultaneously offering me $2k under kbb trade in value. So disappointed in this terrible way to do business. I'll keep searching for a fair deal. Someone will do it. Edit: I really love that reaching out to the managers just resulted in them trying to belittle the fact that I want a fair deal. I can't believe anyone buys cars here.

I took my 2018 Acura TLX in for an Engine noise. The service center was able to diagnose the problem that day. With parts on back order I feared I would not get the car back any time soon. Acura provided me with a loaner car. A few short days later I got the surprising message my car was ready. The technician and I test drove the car and everything seemed to be corrected. I really enjoyed how fast this issued was resolved. Acura stood by their warranty and customer service. Special thanks to Marcos and Technician Evan.

Thanks to Carolyn Roy for the great service tand for going the extra mile to make my Acura RDX experience outstanding!

I can’t say enough great things about the service department at Acura Auto Nation in Sanford. I don’t even live in Sanford, but drive there from Winter Park because everyone is so much friendlier there. The quality of service is worth the drive for me every time. I’ve been a customer for over a decade and I’ll keep sending my car here as long as I live. Lee always has excellent communication with me, and takes care of my car in the most efficient manner. Thanks to all the mechanics there as well, for being so highly skilled!!

Everyone was very friendly and informative. Was relatively quick process

LEE in the Service Dept. gave me exceptional service! Also, JULIANNA gave me top-notch service!!!! I highly recommend this location for your service needs.

Easiest car buying experience I've ever had. Thanks Johnathan and Jose! We got top dollar for our used car. They were friendly and very knowledgeable!

Received the best service this week. Was greeted by Priscilla soon as I arrived for my appointment. Easy to understand explanation for my repair. Was offered a loaner so I didn’t have to wait. Follow up communication was excellent. Everyone I had contact with at the dealership was courteous and helpful.

This rating is specifically for Carolyn Roy who is very kind and professional who always makes my experience good. I give her 5 stars . Now as far as the dealership I’m really disappointed in the fact I paid almost 3k for dent protection, appearance package, wheels and tires and gap protection and the 2 times I tried putting in a claim it was rejected a complete waste of money!!! SO BUYERS BEWARE DO NOT PURCHASE THESE ADD ONS, it’s a total sham!! They will find any excuse not to cover you

quick and efficient service.

AutoNation Acura is simply the best. The service department is consistent and reliable with a very comfortable waiting area. Our service rep Lee was outstanding.

The price has gone triple the price up and and they don't care About your thoughts on the prices but my service provider always takes care of me and does an excellent job but the place it self nope I won't go there....

First time visiting for service, could not have been more pleased. Seen immediately, everyone was helpful and professional. Repair could not be done that day as part needed to be ordered. I was given a loaner vehicle, a 2022 Acura MDX. Repair was completed the next day and works perfectly. Highly recommend Auto Nation No. Orlando for service. PS: also, that 2022 Acura MDX, is a beautiful vehicle, if I hit the number I'll be back to purchase one...

Great experience from service to sales. Mike in EComm and Carolyn in service are the best. Would definitely recommend the place.

Everything is great about this place from sales to service everyone; managers sales and service personnel. I'm impressed. Thank you!!

Do not buy a vehicle with these people, they’re absolute shysters. I purchased a bumper to bumper 4 yr, 48k mile warranty from them when I financed my vehicle. 10 months later my vehicle starts having serious problems. Turns out they canceled my warranty three months after I bought it and never notified me. Be wary of this scam, I had to eat the cost and handle the repairs myself. When I’d call for assistance the finance department was less than helpful and would never get back to me, I had to hound them.

I took my RDX with less than 50K miles in for a routine oil change and tire rotation. They said there was some axle grease/oil on the transaxle end connected to the suspension. They didn't note any tears in the transaxle boot. They didn't note any transmission fluid leaks where the transmission connects to the transaxle. They didn't note any clicking or grinding noises. They didn't note any vibration when driving. They recommended I replace the axle seals on the transmission for a cost of $918.91 for both sides. Leaving aside whether the price was reasonable ( it is not ) there is the issue of whether the diagnoses was logical. If a transmission oil seal is leaking, it leaks transmission fluid, not transaxle grease or oil. I have been there many times but it is different now. Firstly, the waiting room was almost empty but the service took more than twice as long. Secondly, now they conjure up the most unlikely things to try an increase the bill. I can live with a service center trying to up sell me on a lifetime battery or induction system cleaning for an engine that runs smoothly. I will not tolerate illogical and inflated recommendations for work I don't think can be justified.

Bald gnome looking employee of here stole my silverware at our family dinner

If I could give zero stars I would.. I've had my car for 3 months and cant drive it's all. Started have issues by week 2 but the return period was over. The warranty they decided I had to have was decided by them without asking me and it covers NOTHING. Stuck with a lemon that I put 15k down on and still owe 16k. Castro the sales guy was no help nor was Acura. Worst place to buy!

Jeff and Kyle were great to work with. They were helpful, knowledgeable, and professional. I usually don't like to deal with dealerships (as I'm sure many people feel the same), but this was by far the smoothest experience I've had. Don't believe me? take a look at their reviews :-) These guys went the extra mile to help me out. After all was complete, they stayed after closing time to help me sync up my phone and explained some of the cool features of the vehicle; I definitely appreciated that. Thanks guys! I will definitely recommend to my family and friends!

Best experience ever buying a new car. John and Kyle were extremely helpful. Thank you!

I went to the dealership without an appointment & pulled into the service area. The service reps asked me what was my problem & immediatly took my car into the service bay. Priscilla Welch was my Service Consultant & updated me several times as to the status of solving the issues with my 2018 RLX Sport Hybrid. My car was still in warranty & no charge to me. The car was repaired, washed & looked as good as new. I have been dealing with this Dealership for years & have always received outstanding customer service. Thank you Priscilla. Jim Werth

Great experience. This was my first Acura and the sales and finance team did a great job. World class customer service.

SERVICE ADVISOR [CAROLYN] MADE APPOINTMENT EVERYTHING HANDLED EFFICIENTLY, TIME, LOANER, NOTIFY WHEN READY, COURTEOUS. WORK DONE ON TIME AND AS PROMISED. SXCELLENT SERVICE,,,, D. E. SIMS [THS MY SECOND ACCURA PURCHASED AND SERVICED BY CAROLYN] AT THIS DEALER.

Very professional and experienced service team,

The service at this dealership was exceptional. The service advisor (Carolyn) kept me informed throughout the whole process. Work was performed in a timely manner at a reasonable cost.

Great experience all around! Priscilla was my advisor and made everything simple from my standpoint. Thanks

Very smooth car buying experience! Everyone was super nice and answered all my questions. The entire process was quick and stress free, would recommend!

Lee Chrestman was an absolute professional and helped me with my every need. Lee also went out of his way to make sure I was able to pick up my vehicle on a sunday when the service department was closed. Thanks Lee and AutoNation for the outstanding service!!!

Went to AutoNation Acura for scheduled maintenance. Super friendly service from the moment I stepped out of my car! No pressure up-selling, just took care of what needed to be done. Lee kept me updated by text, which I greatly appreciated.

Highly recommend their service department. Carolyn was excellent! She kept me abreast of activity during the whole repair process. In the past I’ve always had to chase the service advisors with other dealers. Will be back if service is needed.

Courteous, professional, and quick service! Convenient location, very nice waiting area.

Most service visits can be done while you wait. They provide drinks and snacks. They will text or call you with any questions. The staff is friendly. Th car wash is a bonus.

Amazing customer service!! We were so pleased with the knowledge and efficiency of this dealership. We shopped several places and loved the no pressure approach of Acura North Orlando.

My service was fast and efficient.

This is a great dealership. We have been coming here for years! The service department is the best! The waiting area is so comfortable with Wi-Fi, Starbucks coffee and comfortable chairs! Plus a complimentary car wash!

The team at Autonation Acura is always so accommodating, in my most recent visit to the dealership for routine service, the team noticed my break pads were dangerously low; they didn’t just give me that information verbally, the mechanic took a video to share with me in the moment, texted to me and I was immediately provided a quote by Priscilla our service advisor in order to make the best decision possible. She also shared a current discount with me after I left my coupon at home and was very kind and informative until the moment I left the dealership. I’ve been quite happy with them!

We had the pleasure of working with Jeff M. with the purchase of our new MDX. Jeff was super helpful, communicative and just a overall great guy to work with. Our MDX came in sooner than we expected as well which was an awesome bonus. If you are in the market for an Acura, please do yourself a favor and go see Jeff M. in sales at this dealership!

Firstly, the car I was interested in was listed at MSRP! Abdelfettah assisted me in obtaining my new car. He was very knowledgeable and easy to work with! So far a great experience from autonation acura, thank you guys.

Easy, stress free car buying experience. Working with Francois made the process seamless.

I always get great service at AutoNation Acura North Orlando in Sanford. This last visit I was in for yet another tire replacement - thanks construction! - and Carolyn, my supervisor, made sure everything went smoothly! She verified she had the correct info for my tire before ordering and she scheduled my appointment when the tire would be there and waiting to be installed. So I had a fairly short wait in the very comfortable showroom/ lounge area. Thanks guys!

Very good car buying experience. The sales person was very helpful and patient with us. The whole process was very welcoming and positive. Would shop here again

My sales representative Francois was very relaxed, calm, knowledgeable and easy to talk to. I had my Acura TSX for 18 years prior to getting the new MDX and the quality of an Acura is excellent and so far unbeatable. Love the MDX.

This place is exceptional. My sales specialist was Gian is was so patient with me. The car I originally view wasn’t to my liking. I then asked to see the 2021 tlx and it was no problem. He made me feel so comfortable even during the test drive. Everything went so smoothly. Would definitely recommend

Worst car buying experience ever! They sold me a car that immediately gave me problems I bought a warranty and they never gave me any help I tried to trade it in after 2 months and they told me the vehicle had too many problems. I tried to contact the manager for weeks. Left multiple messages with multiple people. I tried to cancel my warranty and was told I couldn’t. When I tried to buy a new vehicle they wouldn’t even take mine as a trade in they told me it had too many problems. I wasn’t given any help no returned calls and was told flat out by a sales person to leave. They refuse to refund my warranty money even tho I only owned the vehicle 4 months. Never deal with this location this car was supposedly certified even though it was sold to me with blown shocks seized up tire rods wheel bearing was blown control arm bent and all brake rotors are warped!!!! STAY AWAY!!!!

Worst car buying experience ever! They sold me a car that immediately gave me problems I bought a warranty and they never gave me any help I tried to trade it in after 2 months and they told me the vehicle had too many problems. I tried to contact the manager for weeks. Left multiple messages with multiple people. I tried to cancel my warranty and was told I couldn’t. When I tried to buy a new vehicle they wouldn’t even take mine as a trade in they told me it had too many problems. I wasn’t given any help no returned calls and was told flat out by a sales person to leave. They refuse to refund my warranty money even tho I only owned the vehicle 4 months. Never deal with this location this car was supposedly certified even though it was sold to me with blown shocks seized up tire rods wheel bearing was blown control arm bent and all brake rotors are warped!!!! STAY AWAY!!!!

Very detailed... Great working with the team and getting the results that the family needed

Great Service, wonderful people.

My service advisor, Carolyn was great. Got in before my scheduled appointment time, quick and easy chech-in. No pressure for extra services, informative about my vehicle, easy pick-up process.

If you ever need service for you Acura, I highly recommend AutoNation Acura North Orlando. The dealership is clean and has a fabulous waiting area room while you wait. The staff is very friendly, courteous and most importantly, knowledgeable. They really pay attention to you as a person and keep you informed of the status of your repair all through the appointment. My consultant was Priscilla, and she could not have been more professional, courteous, or informative. Thank you for the great service and great price!

Horrible service crew and Rdx vehicle flawed I bought a new Rdx from this dealer two years ago. From the getgo this suv severe electronic issues sich as the touch screen shutting on and off during traveling , speakers failing and the most dangerous of all vehicle going into lame mode while driving several times in the two years. I kept bringing back but dealership claimed no issue or needed a “ reset”. Service lady texted us vehicle ready but was nowhere near ready after driving an hour to pick up . They did not even start service yet. Two speakers where broken and after driving there ( again a full hour drive) the speakers ordered were incorrect models.. they did not even check before calling us! The “ lame” mode is acdangerous computer-chip issue with engine which started a lawsuit with Honda in California as several owners complaint about this dangerous issue that Noone seems to be able to fix. We picked up vehicle, cancelled speaker and got rid of this terrible car by trading in and bought a better luxury suv next day. Never again Dealership was horrible! Shame on you!

Excellent service

My first time here was awesome. My car got serviced quickly and efficiently. I got text message updates and even a video from the mechanic working on my car. I love that. Inside was nice, quiet and clean! The complimentary vacuuming was nothing special, nor was the quick rinse. Thank you to my advisor, Lee Chrestman.

I m always pleased with the service I receive in the service department! From the service writer, Lee, who explains things so I can understand to the mechanics. They don’t try and sell me things I don’t need! And the prices are comparable to others around but I have the security of knowing it’s taken care of in a dealership!

I had a great experience with Gian and the whole Acura North Orlando team. Gian was very professional and very patient with me as we worked together to find the best vehicle to put me in. As I drove off the lot in my new Acura RDX I was smiling from ear to ear. I was very impressed with the Tom from the finance dept, who also had my best interest. I would highly recommend to anyone to go Acura North Orlando first, I wasted a lot of time checking other Acura dealerships out. Nothing compared to the team at Acura North Orlando

Customer service at Acura is amazing. I will forever get all my services here!!

We recently purchased a NEW 2022 RDX for our 17yrs old daughter and we absolutely love the features in the car. We got the Tech Spec on of the Acura and Mr. Jeff Francois who was/is my sales person helped answer all the questions we had and that my daughter has. He also offered to teach my daughter the extra features in the car and helped me set the car based on her liking. I am very grateful for him to be there. He is a wonderful sales person and in general as well. I will recommend my family/friends to see Mr. Francois and meet the whole team at AutoNation Acura Sanford. Everyone in the whole department was wonderful. Thank you so much for everything. Much Appreciated.

If you are in the market for a new car I highly recommend this dealership. I drove down from the Jacksonville area after calling to inquire about a 2022 Acura TLX on their website. From the initial contact Nick our salesman was dry professional. When we arrived in person there was no hard sell. He showed me all the features the car offered, we took it for a test drive and when finished asked if I was interested in purchasing it. Jose New Car Director was very professional as was Tom in Financial Services. I’d highly recommend this dealership if you are in the market to buy a car.

I wanted to express my true gratitude to this dealership. They were amazing and got me into the car my dreams. They took the time to make sure I was approved and left happy I would recommend to anybody.

I went with my husband with the intention of just shopping around for a new SUV and because Nick was so nice and helpful (and great sales man) we walked out of there with a brand new one! There was no need for back and forth negotiating. They brought their A game and made it a simple, smooth buying experience. I will definitely keep buying from them and recommending everyone I know to Nick and the whole Auto Nation Acura team! Thanks Nick, I love my new car!!!

Great service team but they take entirely too long. I'm always there for an oil change at a minimum of 2 hours and I have an appointment. . . . UPDATE. Here I am over a year later and after being told I can NOT get a loaner vehicle because I won't be waiting more than 3 hours for an OIL CHANGE (with an appt)... I'VE BEEN HERE NOW FOR 3 1/2 HOURS AND MY CAR HASN'T EVEN GONE THROUGH THE "COMPLIMENTARY" CAR WASH. I spoke with the GM and he basically said oh well there's nothing he can do because of shortages. While I do understand there are shortages of employees but they definitely shouldn't be over booking! POOR CUSTOMER SERVICE. I DON'T RECOMMEND ANYONE GOING HERE FOR SERVICE.

Everyone was helpful, courteous and efficient.

Talk to Mr. Lee Very humble straight person who will get you what you need if he can.

Found a car on car gurus walked it test drove it and walked out within an hour with my beautiful new vehicle! Best experience I’ve ever had at a dealership Ryan and his team work hard to make you feel super comfortable! I hope to always purchase all my future cars from here!

Took a day off work and drove all the way over from Tampa to Sanford to drive and buy a barely used silver Audi A7. Had been communicating with staff for days and set an appointment to see and buy the car. On the trip over to Sanford, the car was allegedly sold- w/o contacting me - which they had to know before I arrived. I showed up after a 2 hour drive and the specific car I wanted was unavailable. Very unprofessional and a waste of my time. Would not recommend. Edward T was the guy I was communicating with. Do better.

Love the service great experience

I’ve purchased a 2016 RDX from this location back in 2019 along with an extended warranty, which proved to come in handy after my car broke down last week. However, the man that answered the 800 phone number was not helpful and told me that they did not have a loaner vehicle for me and I would have to pay an additional $220 to have it towed to them because it was outside of the 20 mile range in the contract I purchased, however when I arrived to Sanford, I was welcomed by friendly faces, Carolyn quickly brought me in and got me a loaner car, as she could tell how stressed and upset I was, not having another vehicle, and being a single mom. All the repairs ended up being covered under the warranty, and I got to drive a really nice loaner for a week. The folks at this location are unparalleled, as they treat people like “people” not a number. Thank you for being so kind to me Acura of Sanford, You have forever won my business.

The new car sales team are easy to work with and very patient. I highly recommend this dealership for your next Acura purchase!

Excellent service. The staff was knowledgeable, friendly, and went above and beyond to make this a positive experience. They went above and beyond and are the best in the area.

Service completed in a timely manner.

I used to order parts here, but their prices are double than what you'd pay on any Acura website. Will no longer come here for parts or service.

I bought my first new car and my first Acura at AutoNation Acura in Orlando a few days ago. What a great experience! The customer lounge was calm and comfortable with free beverages and wifi while I was waiting for applications and paperwork to finalize. The dealership showroom was clean and showcased a few models in the Acura range of vehicles. About the sale though. I was in contact via email for a week with Brenna Collins. She is a wonderful and cheerful salesperson. Brenna is easy to talk to and willing to help with anything she can. Brenna answered all the questions I had about my car. She and I discussed my trade and finance options. We talked about all of the tech and features that came in the car as well as who to contact when I am ready to have accessories installed and tint put on my windows. Brenna working along with her Finance Manager Kyle Morgan were able to find a local credit union for finance and kept my payments below my max requirements. Kyle is a tell it like it is guy who is going to help you and give you the facts just like Brenna. Kyle and I went over finance options, protection packages and discussed accessories as well. My time spent dealing with Brenna and Kyle felt like I was buying a car from a friend. No surprises. Just open and honest conversation. There were no excessive markups either! I will be taking my car in for service at AutoNation Acura when service is due. When it is time to trade up. I will be right back to talk to Brenna and Kyle again. Thanks!

I bought my first new car at AutoNation Acura in Orlando a few days ago. What a great experience! The customer lounge was calm and comfortable with free beverages and wifi while I was waiting for applications and paperwork to finalize. The dealership showroom was clean and showcased a few models in the Acura range of vehicles. About the sale though. I was in contact via email for a week with Brenna Collins. She is a wonderful and cheerful salesperson. Brenna is easy to talk to and willing help with anything she can. Brenna answered all the questions I had about my car. She and I discussed my trade and finance options. We talked about all of the tech and features that came in the car as well as who to contact when I am ready to have accessories installed and tint put on my windows. Brenna working along with her Finance Manager Kyle Morgan were able to find a local credit union for finance and kept my payments below my max requirements. Kyle is a tell it like it is guy who is going to help you and give you the facts just like Brenna. Kyle and I went over finance options, protection packages and discussed accessories as well. my time spent dealing with Brenna and Kyle felt like I was buying a car from a friend. No surprises. Just open and honest conversation. I will be taking my car in for service at AutoNation Acura when service is due. When it is time to trade up. I will be right back to talk to Brenna and Kyle again. Thanks!

Great service! Thanks

The experience was great, easy and no haggling

I purchased my vehicle there about 2 months ago and I can say the service is great. Been there twice for service and Marcos is really great. He's been such a great help keeps me updated with my service. I drive almost two hrs just to go there for my service I wouldn't go to any other acura.

Julianna Pagan always makes our maintenance visits go as pleasant as possible. Really pleased with their service.

As always, the service at Auto Nation in Sanford is outstanding. Jeff always provides clear descriptions of what is going on with my vehicle and guidance in what is necessary for safety and my budget. This is my seventh Acura and I wouldn't switch as long as Jeff can keep it going for me. Thank you Auto Nation!

This dealership is so great! After purchasing from another dealership, we have returned. Buying process was quick and smooth. The salesperson was great, no run around. The finance department was as expected while buying a vehicle, but they were quick. MUCH BETTER than the last dealership we had to deal with. This dealership was professional!!!

I bought a car here a few months ago and it was a pretty good buying experience. Very happy with the BMW I bought from them. I had an issue but they resolved it promptly. Thank you!

Excellent experience. Had a free drink while I waited. They even sent me a video of their service and recommended services. Completely satisfied with the service.

Julianna is always great and very helpful. I'm glad she is my service rep. My 2020 MDX PMC went in for service for oil and tire rotation. It was fast. And the they washed the car and it came out looking very nice this time. Service always do a great job.

They were very respectful and helpful we us I’ll will recommend anybody that would like to buy a car to AutoNation Acura Dealer

I inquired about a vehicle over the phone and was scheduled to go see it. Soon after scheduling I found another car at another Autonation dealership. When I told Catro offered to have it brought to his location which is closer to me. Castro was very good and had patience with all of my questions. Start to finish was a great experience.

I have worked with Guliana on multiple occasions before. She has always been forthcoming with what is needed, what can wait, and no pressure to get any particular service done that I was not comfortable with.

Great and timely.

My service was superb! I have never had such a good experience at a dealership before! Carolyn was amazing; she did everything within her power to save me money, make the maintenance as low-impact to my schedule as possible, and took care of all the logistics of getting me a loaner car! Definitely the best customer service I have ever received from any dealership - not to mention it's Memorial Day weekend and it was super busy, so she was extra awesome!!!!

My service was superb! I have never had such a good experience at a dealership before! Carolyn was amazing; she did everything within her power to save me money, make the maintenance as low-impact to my schedule as possible, and took care of all the logistics of getting me a loaner car! Definitely the best customer service I have ever received from any dealership - not to mention it's Memorial Day weekend and it was super busy, so she was extra awesome!!!!

We have sold several cars before and none were as honest and upfront as our experience at AutoNation. We were offered a price for our car and after an inspection we were honored that price. No tricks or excuses or swaps, just an honest business deal. Athan communicating about every step of the process and we were out the door in the promised amount of time. Excellent service and no pressure.

They treated my family and I with respect, Gian (the salesman) was upfront with everything. Even after the purchase I had a couple of concerns and Gian and the sales manager addressed them and fixed them promptly. They serviced and detailed the truck, and also put on a set of new tires. Overall I’m very happy with the service we received.

My husband and I had a great experience with Mr. Francois and Kyle. We were able to do everything electronically, so when we got there all we had to do was test the car out and sign the papers. Took less than an hr, where with other dealers we've dealt with took half of our day. I will definitely be coming back if we are in the market for another car.

Service was fast. Communication was easy. Jeff was great!

Great place to purchase your car here and their service department is top notch. Great customer services all around.

BUYER BEWARE predatory and unlawful, usury loan practice. Florida, for example, has an 18 percent interest rate cap on consumer loans greater than $4,000 and up to $25,000. With the maximum being 25% is what I have read I have filed a complaint and have all the communication and screenshots because they wanted to charge 27.11% interest for a car at $10,000 and pay $350 a month for 60 months

I recently made a purchase here I was guided through the sales process by Saed Nimer,very proficient and knowledgeable throughout the whole sale. what a great pleasure to deal with AutoNation Acura Sanford. Great people! Great dealership. Will definitely purchase my next vehicle from them also you won't be disappointed, they also offer great warranties that you should look into. *Update* Since my purchase I have been contacted twice by my salesman Saed Nimer and also by the service team reaching out to me following up for future service or questions! Great response from AutoNation Acura Sanford.

Marcos goes above and beyond to provide excellent service! He even sent a video showing the damage. Our MDX was thoroughly checked - system, fluids, tires, and was also cleaned before we picked it up.

Just thought I'd share our experience with Autonation Acura the only reason for 2 stars is because the sales person was welcoming and helpful. We were looking to buy a 2022 Acura Mdx, after demonstration of the vehicle and working numbers the desk manager comes out and pretty much tell us how most dealer are getting over sticker for new cars? And pretty much insinuated how we should be appreciative of that not being the case at there store. What's worst okay you like to sell us the cars for sticker but then was low balling us on the our trade by a sum of $3500.00 So just do your homework, we drove to a different dealership and they gave us a fair trade value for our trade.

Great Service department!

So being in the right place at the right time and being treated like family was my wife and myself’s experience at Auto Nation ! Tom the finance Manager went above and beyond to make our purchase easy and worth while , You’ll see what I mean when it comes down to the paper work, he will throw in perks that you’ll appreciate! He is a regular guy and treats you like you are family ... we live in Kissimmee and drove all the way out to Sanford. We first spoke with Ghazi our sales consultant, he was honest , communicative , kind and helpful, ask for Ghazi when you get there , I have a long text thread with him and he jumped through hoops for us answering our questions about the truck we were interested in and being genuine. We purchased a gorgeous ESV Cadillac Escalade! So very happy , they wrapped up the transaction, smoothly and quickly, they had various finances plans to choose from … We got there at 5 and we had so much enjoyment we stayed till closing! We could have gone out for drinks with them , They are good people The best party is we left our trade there and took the new vehicle home!! … Easy easy easy ! Did I mention how easy the process was ? EASY! Super happy with both the processes, customer service and genuineness! You owe it to your self the opportunity before you make a big decision to buy a car and go to Auto Nation in Sanford FL ! Lastly, 0 payments for 4 months! Did I say Zero payments for 4 months ? Yup ! I did ! Sincerely, Palmer and Carrie Collier

Athan was amazing from start to finish. He and everyone there was very knowledgeable and professional Thank you Athan.

No Shell Station and Gas station for Enterprise Road and Deltona Blvd no shell Only Circle K station

A typical dealership inclined to employing undesirable practices. Bought a brand new car from them and they added a ton of extras which I explicitly said I didn't want. The agreed base price during the initial sales talk wasn't honored as well. I regretted having signed the paperwork prior to seeing the full price breakdown (they show that towards the end of the stack when you're almost done signing - too late!). Lastly, the salesperson said they will not honor outside financing, which may understandable during these times, but the thought of being lied to is just appalling! Overall, it was not a pleasant experience and I will never do business with them again.

Great service and communication….thank you!

I bought a certified prepared car a couple months back and I had the pleasure of meeting “Q” the salesman. He was extremely knowledgeable on Acura as a brand and everything that they stand for. He spent his time on educating me on the in and outs of the RDX. I can say I completely made an informed decision when buying my car. Recently, I took it in for my first oil change and Carolyn really took care of me. Super easy process of checking in, and getting my concerns addressed. The complimentary car wash and vacuuming was the cherry on top of my visit. Would definitely recommend this dealership to anyone

If you reserve online for an Integra ($500) and you change your mind later to buy another brand, you won't get you deposit back immediately. Think it twice before you reserve. I'm still waiting for my money.

Has a great experiencia at this location will recomendad to friens and family, it was quick and they help a lot in my purchase.

Great service and convenient appointments, the service area is comfortable and the coffee is great. My Acura TLX gets great service and it shows because I relay on this car to travel to work and I feel safe and travel in comfort every day. Thanks

I always go here for my services on my truck but this time I was charged for a service I already had done by the same company on Jan 2022 spark plugs. I know I needed a service done but couldn’t remember exactly. I asked my agent to verify and said the spark plugs hasn’t been changed. So we replaced them again. My issue is the actual service guys wasn’t able to tell if the spark plugs were new due to them being only 90 days old? So it questions, work being done to my car and if I can trust if work is really being done right. The service guy apologized for the mishap and dealership agreed to put what I paid credited towards what I actually need to get done which is the timing belt service. I hope this doesn’t occur again & maybe I’ll get a discount rate for my timing belt service when I return for the inconvenience.Im not wealthy yet to pay for services unneeded ;) but overall staff is nice

Lee made my service experience super easy. he made it a point to keep me inform and provided a shuttle to work, so that I didn't have to wait. thank you Lee

very good. I got my hands on a 2022 RDX on the cheap, really appreciate it.

After 4 hours for oil change we left and we were 5 miles away and noticed they had not reset to reflect oil change status on car- had to go back for them to reset. Paperwork shows they checked battery and it was ok. 3 days later had a completely dead battery.

Superb management at this location. Appreciate the honesty & transparency, especially in dealing with Athan.

Gian was super helpful with my inquiry for purchasing. Staff were very welcoming, and we were scheduled a test drive within minutes. Really appreciate the time and effort given!

My service advisor was Mrs.Carolyn Roy. She was amazing from start to finish! Really made me at ease when going over the entire process of my appointment.

Service was good and done in a timely manner. We will definitely keep going here. From the moment we bought the car to the moment we came back for service they have strived to please and meet our needs!

Service was good and done in a timely manner. We will definitely keep going here. From the moment we bought the car to the moment we came back for service they have strived to please and meet our needs!

Athan was great! Will be back.

I went in there to buy a 75k dollar car. They told me I couldn’t test drive because the mechanic was working on the car which is understandable. I told them to contact me when he’s done so I could come back and drive it. It’s been 2 weeks now and still no call back. I look on the website and the car is still available. It’s unfortunate becauseI had a check in hand lol. By the way I own a small luxury car rental business. Top 5 worst dealerships I been to

Excellent experience working with Francois and Nick at this location. Thank you for great communication and a smooth selling experience.

Being a car salesperson myself I really appreciated the ease and professionalism of this dealership especially my salesperson Brenna she was truly sincere and always answered all my questions and without being pushy if your looking for a car at this dealership do yourself a favor and ask for Brenna and again it is a great dealership!!!

Great experience from start to finish. I felt that they were completely upfront and honest, when other dealerships weren’t.

My experience at Autonation Acura was great. Lee, my service advisor, was courteous, professional and resolved the issues with my Acura. I am new to Central Florida and did not know where to go to service my ride. I ended up at AutoNation because I had a very negative experience at Fountain Acura. After my visit at Fountain, they never followed up with me or returned any of my calls and this is not what I am accustomed to from Acura. I plan to continue going to Autonation Acura even though it is not my closest option.

Next level service that's expected from a premium automobile dealer. Outstanding communication and information was provided by Jeffery, our advisor. Work performed was timely, clean and professional.

Julianna Pagan was my service Representative - polite & pleasant - she worked hard to get my MDX serviced at my convenience and get it back to me in a timely manner. I truly appreciate her hard work!!

I returned to the dealer for a failure of the battery that had died and was told it was under warranty the experience was magnificent and in a few minutes the problem was resolved

Great staff and very friendly. Will def buy from here again!

We worked with John . He was very professional and made our experience very positive . I highly recommend Auto Nation Acura of North Orlando .

I find that the staff is honest and friendly. The service department has always provided me with timely and efficient service.

Carolyn is a great asset to your company

Nick, our Sales Associate was very welcoming, knowledgable, personable and professional. It was a breeze going in for a test drive, getting the paperwork done and out the door within a few hours. We recommend you talk to him if you are looking to get an Acura in the area. We will be back again if we decide to trade in our other vehicle. Thanks Nick!

Done on time as promised, good communication can't ask for any more

I had good experience servicing my RLX sports hybrid. It was easy to make appointment. The service consultant was courteous and informative. The car was also cleaned after the service was done.

I had concerns about shopping for a used vehicle online, but found what I was looking for at AutoNation Acura North Orlando. The Internet sales person, Brenna, took me step by step thru the process. She was friendly, smart, and had taken the time to know everything about what I wanted - even though it was not an Acura. The dealership is impressive, best I have seen in 50 years of car buying. The amount of preparation on my new used vehicle was astounding. It is literally like a new car. This experience made the 110 miles round trip totally worthwhile. I'll be back.

Super amazing service and great people to help me understand and take care of my beautiful Acura!!

Great service and Carolyn Roy is the best. Another great service visit at Autonation North Acura. Carolyn Roy always gives me the best service in a friendly and professional manner.

This dealership has great deals, but there is a reason for it. There was something wrong with the AC when test drove the vehicle, so they said they will fix it and deliver the vehicle later in the week. The vehicle arrived and everything seemed fine until a few days later as the heating stopped working. Dropped it off at another dealership and they said the last person that worked on the car put the wrong cooling liquid in it, it will cost 16k to repair everything as it ruined the heating core and more.

Very Professional and Great service. Thanks Guys

Julianna and the rest of the staff at auto nation Acura are extremely helpful and knowledgeable. I felt like I was in good hands and they always provide outstanding service.

What a great experience! Brenna went above and beyond to help us with our specific tastes and was NEVER once pushy during our entire experience. She felt more like a friend than a saleswoman. On the day we came back to make our purchase, she dedicated herself to our deal and didn't multi-task with other customers. She worked with finance and the GM to get us the best deal possible; the whole team really went to bat for us. I wouldn't hesitate to recommend Brenna and the team at Autonation Acura to ANYONE looking for an easy, relaxed buying experience. Thanks for getting us into our brand new Type S!

Great service a few months ago when I bought my TLX (Nick was great) and great service again when I brought it in for it's routine maintenance recently.

Very seamless experience with our car purchase, honest and upfront. This is our second purchase from them. See Alex in sales, he is your guy!

Marcos and the team took extra care with us fixing a problem that could not be solved after two attempts at a different Acura dealer. Our customer service experience was exemplary, and combined with the appearance of your facility, was everything we expected from a luxury car division. Thank you!

Brenna is one of the best sales people I have ever dealt with when purchasing a new vehicle. Thanks Brenna for making this experience a smooth o e

Service staff did not take my complaint about car performance serious. Mercedes Benz never would have blown me off. I guess it’s true…you get what you pay for.

As much as I didn’t want to go to Sanford to get a car, I only went because they had a car that I was very interested in financing. I was already at an Auto Nation but they didn’t have anything I liked. The sales person reluctantly showed me the car I saw in their nationwide inventory that I expressed interest in and if possibly there were other cars in that price range. After narrowing it down, I went with the initial car I set my eyes on. Since the car was at the Sanford location I had to agree to purchasing it even though I haven’t seen the car. I said forget that and my husband and I made the trip to Sanford. And I’m glad we did. I called in advance and told them I was on my way to test drive the 2014 Nissan Sentra. They just got the car a couple of days prior and I was the first one to test drive it. I loved it! I put a deposit so they can take it off the market and they actually, I didn’t believe them. Four days later the car was mine. We went up there after work, we took it for another test drive, I asked lots of questions and we ended up leaving around 11pm. The finance guy Kyle was cool, he wasn’t trying to rush through so he could go home and he found me a really lender with a great Apr. And Castro, my sales person, stayed there until everything was finalized. Really cool guys who made my first car buying experience surprisingly very pleasant. Thanks Acura Autonation.

The service at AutoNation Acura North is outstanding. I worked with Carolyn and she had excellent customer service. Chris the guy that welcomes you when you pull into service department and he brought me over to Carolyn. The lobby while waiting for the car was very clean and I enjoyed free beverages while I waited. Thank you!!

Excellent customer service in their shop.

They take care of my car all the time Great Service & staff

Service are really good and professional

Service at AutoNation Acura in Orlando is always top notch. My Service Advisor, Jeff, always provides great advice based on my car's mileage, age, condition, and my budget. They've kept my Acura reliable and performing well.

Went in for oil change with no appointment. Hope got me in right away and oil change completed in timely manner. Hope provided excellent service.

Kept me updated on progress. Friendly staff. Great service!

Outstanding service! All expectations were met. Staff is helpful and friendly.

Excellent Sevice, friendly staff and more. Wonderful team! Thanks Martin & Mike!

My salesman Jeff was great didn’t over sale took his time with me the finance manager was awesome also took his time with me it was a great experience

Hope is the service Dept was great! Very prompt and kind

Fast, efficient, communicative, friendly I drive out of my way from south Orlando to go to AutoNation North Acura Service. Carolyn Roy is the best!

Like any car dealer, be very cautious.

Our experience was exceptional. From our initial contact through the internet Manager who found a highly desirable suv we had been looking for and worked out a deal and trade from our home in South Florida through our visit with our Sales Rep in the showroom who guided us through the test drive and questions and handled all of the sales details we were truly impressed. Also we have had wonderful follow up post sale with questions on various things and how to’s. I can’t say enough about the team at Auto Nation North Orlando! If you need a car, contact them, you won’t be disappointed!

Recently bought a used vehicle here. It was initially a good experience. The sales people were nice and easy to work with. While driving it home on the highway within the first hour I heard a rattling noise. I pulled over and noticed that the engine shield under the car was falling off. I took a picture and sent it to the salesman, who responded promptly telling me I should "just zip tie it back on" once home I took it to the Toyota dealer who provided an initial quote of a little over $1000 to replace the part and fix some paint damage to the bumper. It seems someone pulled too far forward at a concrete parking barrier and did some damage to the underside of the car. I send it to the dealership and requested that they pay it as the car came with this damage. The manager was extremely rude and would not pay for it at all. With the added expense and hassle the car wasn't worth it. I would not recommend this place, they are shady and unprofessional. I reached out to Autonation corporate and never heard back. I would stay away from this company altogether. Since this happened I have shared the story with a number of people and others have had similar experiences with Autonation dealers.

The service staff are very pleasant and helpful.

Request Brenna Collins if you got to Autonation Acura North Orlando. I have to call her out by name because she was such a pleasure to work with. From the minute I expressed interest online, I was met with Brenna's Collins' professional and warm demeanor. We all know purchasing a vehicle is stressful and overwhelming, but Brenna was extremely patient as I asked questions, making sure I was comfortable as I moved forward. She helped me find a good fit with what I was looking for. In fact, after my experience with her, my husband went back to the dealership two days later and got a car with her as well. She was just so personable and helpful. Even after the transaction, she texted me often to check in and she was quick to respond to any of my questions. I can honestly say Brenna was pivotal in my experience, so I highly recommend her.

Now the second time I’ve used their service department and if it weren’t for the contact I signed when I bought the vehicle I would never come back. 90+ minutes for an oil change I had an appointment for. Now I’m losing Money because of it. Not enough time in the day for the complaints I have on this location.

We had a great experience at this dealership! Nick (in sales) was great helping us find the right car with all features that we wanted. Tom in finance was awesome with helping us finalize the details. A++ all around

One of the main reasons we’ve had 3 Acura’s in a row was the outstanding service we received during standard maintenance. That has SIGNIFICANTLY deteriorated over the last couple of years to the point that they now have “no record of any of your cars being serviced here”. #LastAcura

On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

I would like to inform you of an experience I had at your Acura of North Orlando store. On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

I enjoyed my experience at Acura. Nick Natole was my Salesman. Very knowledgeable, friendly, and informative. I would definitely recommend him and this dealership to others. Thanks Nick!

Great customer service! Hope is amazing she made sure that i knew what was going on with my vehicle every step of the way . The staff is courteous and eager to assist .

Excellent attentions from Julianna Pagan. Very fast and quality service. Excellent facilities and friendly staff.

Just purchased our 2nd vehicle from them. absolutely fantastic and quick service. I even left items in my old vehicle and realized it a few days later. called and was able to come pick those items up. Great customer service even after the deal is done!

Got a car in early May and they did not pay off my vehicle in its entirety as said on the contract. They shorted my bank. When I call AutoNation Acura North Orlando my sales persons just tell me that the “check is in the mail” with no other detail. This wonderful car deal just turned to utter garbage as they the sales persons I am working with don’t have access to ability to fix or make right my situation they put me in. They don’t care about the days that go by that I am being chased by collections and my great credit being ruined with this dealership. The staff that sells you the car does not have any power to help you. I have had to fight my way to get emails for higher level managers. Even calling the dealership to ask for the General Managers email and they tell me “they don’t have that info” - complete garbage as AutoNation just wants to create a barrier to avoid issues. When I call and email them - they don’t call back or respond right away until I message them again. Instead of email and voicemail communication - I called and left messages for Michael Thomas and Saed Nimer and they both have not called to even tell me if the email communication I sent has been received or even a call back. BUYER BEWARE as I still do not have a resolve from AutoNation Acura North Orlando - avoid this place Just emails for me to wait so someone else can find someone to help. So tired of the stress, mental angst this dealership has put me through. #autonation #acura #badservice #dealership #acurasanford #sanford #orlandocars

Wish I could give a good review, but this dealerships customer service after the sale is terrible. I am passed 30 days from my purchase date and I still have no title work to register my vehicle and the temp tag is about to expire. Usually this wouldn’t be an issue as this is a common problem, buy my salesman Michael Thomas ignores my text messages and emails now that the sale is complete and multiple calls to the dealership end in someone taking my number and stating they will call me back but never do. I love my vehicle, buy will most likely never purchase from this dealership again and can’t recommend them.

Julianna was an awesome service tech! I brought my 2019 MDX in that I just bought & wanted a full inspection to ensure everything was good before my 7 day return window with Carvana was done. I was there for a total of 2 hours & Julianna gave me updates every 30 minutes on the progress & what had been found thus far. Everything was in the green & I just needed an alignment. I would definitely recommend bringing your car to AutoNation Acura for a great service experience 😊

I WOULD HIGHLY NOT RECOMMEND this dealership, High pressure sales. A HORRIBLE experience. We shopped 4 dealerships today & your dealership was terrible. Salesperson was ok but Used car MGR was the worst I have ever dealt with in my 30 years of buying cars. He would not give me the price for the RDX or my value of our Cadillac. After test driving the vehicle & liking it we needed to go home to give our dog medicine & said we would definitely consider buying but we wanted to look at a few more vehicles including a Infinity. He told us to go there before he would give us a price. I told him I wanted the BEST price. His comment was that’s not the way it works, & that they need to negotiate. I said I won’t negotiate & I just want your best price. He asked what I wanted for our Cadillac & again I said I want the most I can get. He was EXTREMELY RUDE & asked why I won’t tell him what others are willing to pay for my car. I walked out without getting any price. WOW I buy probably 1-2 cars a year & this was the WORST EXPERIENCE of any dealership I have ever been too.

Our salesperson, Gian, was great. Highly recommend.

Excellent Very professional Good attitude Best prices Beautiful cars 🚙

From the moment I arrived until I picked up my car, I was greeted by Hope’s smiling face. Very quick to help and check me in and out.

Super Service Representative for my RDX. Explained everything to me and came by 3 times to give me updates on the progress of my service.

Hope is the best agent, really cares that she provide you with timely updates and goes above and beyond to make sure all your concerns are addressed

Great online and in store sales experience.

Our salesman, Alex Walz did an amazing job! He knows his product and gives information very well! He was very pleasant to do business with and I would highly recommend him to others!

Loved how informed Alex Walz was regarding the car we went to see. He shared so much information and answered all our questions. He wasn?t pushy at all but very attentive. Once we decided to make the purchase he talked us through the process. The finance department also did a good job.

Excellent - Carolyn was great and very efficient! She had a loaner car for me.

Oil change. Quick and comfortable. No pressure to be upsold. Nice service department personnel.

Can’t complain about this place! Jeffrey was awesome and very helpful! Glad I got my purchase from them!

Great service completed as promised. We have owned Acura's for 20 years and have found the cars and dealer to be great.

My experience at AutoNation Acura was beyond amazing. Mackenzie went out of her way to help us find the perfect car that we wanted. She was super easy to talk to and she was very informative. She was straight forward about everything and we appreciate that very much. Kyle was our finance guy and he was amazing and gave us all the information we needed. He was very pleasant and helpful. My husband and I have been to a lot of car dealerships and this dealership is the best one that we’ve ever been too. I will always recommend AutoNation Acura to anyone. Thank you guys for everything !

Great experience. Will return soon for any future service.

Excellent service! I was in for an oil change and out in about 30 minutes.

I give zero Stars. I will never deal with AutoNation ever again. Went and test drove 2016 Jeep Wrangler and I mentioned that the left blinker was not working, keep in mind AutoNation goes to a rigorous vehicle inspection before sale{they even put a blue check mark on everything that has been inspected and passed}. Long story short 7 Days later I take delivery of my vehicle after holding a cashier's check all that time. He had to go to the Jeep dealership and get a new wiring harness so my point is what kind of inspection took place to certify this vehicle somebody's not doing their job. Second of all I traded in a vehicle and AutoNation says they have 30 days to pay off well my payment is due in less than 10 days of when I took delivery. I am responsible for my trade in loan until it gets paid off so now I might have to make another payment on my trade-in vehicle along with my new vehicle payment. Salesperson would tell you everything you want to know but the truth. I would advise to go some other dealer than AutoNation

Easy and professional, pleasant service experience.

Friendly and knowledgeable. Would recommend to others

Awesome buying experience. They stayed open late for me as I had to drive from Gainesville. They made it super quick and I was out of there in just over an hour. Brenna is an excellent salesperson! The used Mazda 3 she sold us is in excellent condition. She’s now working on finding us another car for our daughter. Couldn’t be happier with AutoNation!

Decided to wait this time for my service. Fast and easy. Comfortable waiting area.

I was dealing with a sales person who gave me the run around and told me he would have numbers to me but it’s been 8 days. I texted to see if he was available and he told me he is off and had to go pick up his son. I drove up to the dealership to drive the car again and saw this sales person standing outside. When he saw me he hid his face and ran inside. I’m not sure why he was playing games but I will not be going back to this dealership ever.

Great service and good atmosphere, always on time and listen to your needs! Thank you service advisor Hope!

The car seems to be nice so far and I am happy that I chose this car among many other brands

First class and prompt service. A special thank you to our service advisor, Jeff, professional and addressed our concerns in a timely manner.

An oil change and tire rotation took 2 1/2 hours. Really excessive time.

I had a simple oil change done. Looks like the oil change was done correctly. When I get home I noticed an oil hand print on the hood of the car. I have changed oil many times over the years and I have never left an oil print on the hood. Can't believe how you can mess up a simple oil change? I guess I am going to have to do it myself!

Lee was great from start to finish. He made to sure to sit and discuss all of the recommendations needed on my car with me in detail and make sure I understood what was needed and the costs and process. He kept me informed throughout my waiting time.

Made an appointment and was given a large number of options. Met with my service advisor, Carolyn Roy, who is always very helpful and efficient. My car was serviced and a multi point inspection was completed. Carolyn reviewed that with me. Was in and out in 1 1/2 hours. Waiting area was nice. They even washed my car!

I had such a great buying experience with this dealership. Michael Thomas was a great salesman. At no point in time, was he overbearing. He listened to exactly what I wanted to purchase, and he made it happen. Go see Michael Thomas. He will definitely take care of you. Update: 5/4/2021 since purchasing our vehicle, we went to our vehicle serviced as part.of our $1350 car maintenance package that included all oil changes and maintenance that was sold to us by the finance manager at the time Ramy, all to find out that our vehicle was never registered for this care maintenance package and to make things worse we have spent countless hours and phone calls to try an retrieve our money back all to find out that certified vehicles cannot have this maintenance package. We called several times and spoke with Josue who was not in the least bit concerned about the fact that they took our money and never once returned one of our 6 phone calls. Every time.we call we have to go to the option for sales for.someone to even answer the phone, everytime we do the same gentleman Jeff answers and says he gave the Josue our message and yet still no call back. They were quick to take our money but not quick to address this issue. It was a false perception that costs us 1350.00. As of yesterday we spoke to Kyle, the finance manager who had no idea that this Eben occurred and yet almost 30 hours later still no call back and no resolution. This is not acceptable business practices. Shame on auto nation and I will not stop til I get back my money owed to me.

Gian was great. He was very fair with the price. He came through with what he said he would and didn't try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

This was a service appointment. As always, I got right in as scheduled and was finished on time as I had requested. My service guy was very friendly, explained everything in detail, called me as promised about any additional work that may be necessary and texted me when the vehicle was ready.

Mike Thomas was very personable, the showroom was immaculate

Jose was very professional, courteous, upfront and honest and he followed up with me from beginning to end

Had a great experience leasing a 2021 Acura RDX through Jeffrey.

Great service. Haven?t driven the car much but so far so good.

Amazing service every time! I would highly recommend them :)

I have bought my last 2 vehicles at AutoNation Acura. Both of them was a RDX. Love this SUV. I always return for my service visits. Carolyn is my service advisor and is wonderful to work with. The waiting is area is clean and comfortable. And the service is complete in a very timely manner.

Excellent service . The young lady that helped me was very efficient and friendly. She kept me informed about the progress of my vehicle.

Great experience! Mike was extremely helpful and personable.

Had a great experience buying my wife a new Ilx at The Sanford store. Great people and great car thanks y’all!

Always enjoy coming here , everyone is always friendly and helpful

The service person courteous and knowledgeable good experience.??

It was really good. I was helped and Jeff did a great job finding me a car.

My A/C stopped working,I called Jeff, he came and picked up my MDX, had it repaired and brought it back to me. That’s what I call service.

Appt scheduling easy, waiting area comfortable & service rep Lee very nice and a familiar face after many years of doing business with this Acura dealership

I had the best experience at AutoNation Acura North when I purchased my car back in 2016. Since then I have always had my Acura TL serviced there. My service advisor, Hope, is always a pleasure to work with. She’s very accommodating and always has my best interest at heart. I’m confident that she will get me in and out as quickly as possible so I highly recommend this dealership for vehicle service and/or purchase.

This dealership continues to be an absolute pleasure to work with. I purchased my first Acura from them and have enjoyed my visits with their first-rate service department for many years now. I took my 2nd Acura (2017 RDX) in for service at >69,000 miles. As usual, I was promptly greeted and then introduced to Service Advisor Jeffrey Morton. Jeffrey aptly identified my service needs and then had my RDX fully serviced and returned to me much sooner than I had anticipated. Hat's off to the service crew! Each and every employee that I encountered at the dealership greeted me with enthusiastic helpfulness. I am so thankful that I again chose AutoNation Acura North Orlando. I plan to continue to have all my service work done with them. In view of their superior expertise, positive attitude and great value, it just doesn't make sense to go anywhere else.

I?m very pleased with mdx,it?s a big improvement over my 2017 model!

Oil Change Service. As always, my confidence level is always up there knowing that my car is in good hands whenever I bring it in for service. Attendants are usually professional, courteous and attentive. The waiting area is excellent and I never have to wait for too long.

Lee was great to work with as service manager. !!

Wasn’t sure of which brand to buy, but was drawn to Acura for their positive mechanics. I found knowledgeable, helpful staff and chose from a variety of models. I chose a lower mileage newer used vehicle, but in retrospect, had I researched more, I might have gone deeper and looked for features over low mileage in an older model. All in all, I’m very happy with my MDX SUV and the price I paid. I find the staff eager to follow up in any way, and willing to go out of their way to please. It’s a pleasure to do business with AutoNation Acura staff!

Competent professionals with good communication skills

Great service and excellent customer. Rate 10-10 Love it

I purchased a used truck with additional. maintenance plus program that cost over $3,000.00. My truck has repairs need covered under my package and the "customer" service staff stated I had nothing. Not only that, certain services were done by someone else and did not care to elaborate. I requested a manager and he refused. I've owned my company for over 24 years and would never treat my clients the way we were treated. RUN!!! do not spend your hard earned money with these people just to be treat like nothing once you purchase your vehicle. ALSO, make sure you analyze every detail of your contract prior to purchase, my vehicle purchase was for $12,.000, I put $3,000 down and somehow i will need to pay $27,000 after interest. I understand people who's credit is not the greatest, however this is ridiculous.

Michael Thomas is my guy. I lived 120 miles away from the dealer. Mike able to give me the quote in the morning and have everything ready in the afternoon. Almost everything can be done online, just some more signature at the dealership when I go get the car.

Lee was very attentive to the service I was having on my TLX. He explained what needed to be done and my car was washed and ready to go at the end of my visit. Lee went the extra mile and was able to get additional information on the tires I was needing for my vehicle. Lee even called me over the weekend to report what he had found out. I definitely felt he cared about what was needed and wanted to make sure I got a good price for the investment I was about to make.

Seamless process. Alex is great! Very happy with my vehicle. Was able to trade in my old car for a great deal as well.

Mackenzie did a fantastic job showing us the car and explaining all the functions. All the people in the dealership were super nice and cooperative. Thank You, Mordy Brooks

They were friendly and provided fast service for my car. I was very impressed!

We have very satisfied with Auto Nation. Friends and family members bought vehicles from them. The service is superb to any dealership we’ve ever used. Honest prices and 10 star customer service.

More than satisfied with the service provided. In addition nice facility and friendly/professional people.

Excellent dealership. Carolyn was my Service Advisor and she goes above and beyond the call of duty every time. I highly recommend Auto Nation Acura to anyone looking for a quality vehicle, top of the line customer service and a excellent Service department. Carolyn is the best because cares!

The comments above are a review of my oil changes, tire rotation standard service.

We were looking for a high-end hybrid sedan. We did not know what to expect as we walked in the showroom. We ended up purchased the last available RLX on the same day. Ms. Ashlynette Matos was very attentive. The interior of the car is beautiful and comfortable. The car runs smoothly and accelerates fast. There are many safety features as well. The only complain is that it would be better to have a button to push for closing the trunk. The electronic navigating system could be upgraded as well.

Purchased a new Acura TLX after having my previous car for over years. I was dreading the whole process ,but the salesman made the process seamless. He was knowledgeable ,personable, most importantly quick.

very professional service, recommand very highly for buying car or repair work

All the service members was very helpful and friendly, they were not pushy at all trying to sell you something that you didn't want I enjoyed my experience of buying a new car and I'm so happy with my purchase . I would recommend this dealership to anyone who is interested in purchasing a vehicle

My specialist Hope was very helpful and explained everything clearly. I ended up having a problem after my service but she was quick to take care of it quickly and professionally.

Friendly and efficient service with service and purchase.

Acura AutoNation has a great service department. The personnel and facilities make a service call a very pleasant experience. It reminds us of how good our decision was to purchase our vehicle from this dealership.

I just purchased my third vehicle from AutoNation Acura North Orlando. They are so professional and courteous. Brenna Collins, Internet Sales Associate, was the best! She was very responsive and knowledgeable about all the vehicles. We spoke mostly over text about what I was looking for and what I could afford. I highly recommend you reach out to Brenna. She was able to get most of the paperwork finished before I even arrived. Thank you Brenna!

I went for a routine oil change, but described an intermittent shifting problem and I just wanted their feedback. They pursued the problem and found a software update that solved the issue.

Carolyn was professional, competent and very easy to work with. My TSX needed a timing belt so it was an extensive repair but the techs did a great job.

It was my first visit in AutoNation. Scheduling was very easy. Timely and excellent evaluation of my car ewa problem, completed repair as promised. My repair requited leaving my car overnight so I was offered a replacement vehicle surprisingly identical to my own Acura which made me feel great and at ease driving. I trust them and will return for future service to this dealer.

Professional and courteous. I was highly satisfied. However I was a little disappointed with the facilities. Parts is basically a counter. I was hoping to buy some Acura accessories but they had nothing! They had a tv and beverages. I’ve been to another Auto Nation and they had a cafe, free popcorn and beverages. A movie 🎥 Theatre and a big parts store. My expectations for Acura were much higher.

My A 13 service was fast an the Service Rep was friendly and knowledgeable.

Professional and courteous staff. Clean and welcoming environment with refreshment available while waiting in the lounge room.

Jake the sales consultant was extremely helpful and friendly. He was very knowledgeable as well. He patiently explained all the features and gave us good advice. I will definitely like to come back here again for my next car purchase.

Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!

Carolyn provided excellent service in getting my auto serviced.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Purchased a new RDX with Jeff. He was knowledgeable and worked with me. I appreciated he did not push the hard sell but did put forth effort to get the right price for me. He was responsive after the sale as well for a few additional requests. Loving the new vehicle so far!

Great service, very friendly and polite staff. Car was in and out in no time at all

Outstanding service, Hope did an amazing job. She is professional, efficient and knowledgeable.

McKenzie way Sanford Acura in North Orlando is great!

Sales and service are both fantastic, Hope did a great job in the service department and Jeff was a great salesperson who is always attentive to your needs

Service done in stated time frame and I was well informed.

First class service. I live 45 miles from the dealership and have only one car. When I mentioned that they immediately offered me a loaner - I didn't have to ask. Very professional and thoughtful staff.

Purchased our 3rd Acura from AutoNation Acura North Orlando and could not be more pleased with their service and attention.

My salesperson was Castro “last name”. He was awesome. He quoted me a price that was much cheaper than the dealers where I live. He stayed late on Christmas Eve to make the deal. There were no surprises and everything went smoothly. It was a great car buying experience which is something of a rarity these days.

I leased a vehicle in 2018 and the process was less than favorable. I was told one thing when dealing with one individual and something else when dealing with another. They purchased my vehicle as a trade-in and sent me 2 separate checks over a 30 day period AFTER they said they'd pay the full amount, just like CarMax would. However, much has changed in two years. They were responsive, answered my questions promptly, worked with me to trade-in the leased vehicle and get me a car that fit my budget and made me happy. Very important to me considering I keep my cars for a long time. I'm glad I went back and gave them a second chance.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

Service was great - Carolyn Roy was wonderful!!!

The sales associate was polite but not very knowledgable. The process took quite a while and it was late in the day when it was complete. The sales associate was very anxious to leave so I didn't get a complete review of the vehicle.

Lee always my experience a great one. He had a courtesy car ready for me while my car was being serviced.

A bit annoying having to listen to the tv and the music at the same time.

The service is great as promised and everything performed professionally, I am very satisfied with the services the mechanics of Autonation Acura do perform.

The appointment was easy to make, but upon arriving I had to wait 15 minutes just to get to a service advisor. The waiting area is small and old. The amenities were basic. They need a major upgrade

Awesome Service! Fast, Friendly and Knowledgeable! Loving my new MDX 😀

I was kept well informed throughout the service being performed. Excellent facilites!

From first contact until driving off the lot. Excellent service and experience, my son wants an ILX we'll be coming here.

Excellent service. Very friendly staff and customer service.

First service for my Acura. Appointment easy to make. Fast and courteous service. Hope is a jewel! Love my RDX!

Excellent car buying experience. The company met my request in a very efficient process.

Very happy with the service we received, very happy our service tech kept us in the loop throughout the process

Your customer service chat lines sucks! Once the individual can’t get a resolve they cut you off and send you an automated message to call back! Well when the air pressure in your tires is going below 25, frankly I would take that seriously. So when I have my blow out, I suspect I can sue Acura, Auto Nation and the tire manufacturer. You can’t secure a loaner. I did not tell the car hey let all the air pressure out so I can have a blow out on the interstate. And I guess I stop my life so I can sit in your waiting area. This is utter crap! 3 year old vehicle...and you should be ashamed of yourself the way your chat room employees treat customers. In my field if I ever spoke to a client in my legal office that way, I would be kicked to the curb. You need to clean house and I can easily start with the three individuals I encountered tonight. I would like a number and contact name for corporate to which all three of your employees were clueless on. Customer service at this dealership sucks!

Carolyn is knowledgeable, no courteous and efficient.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle (Acura RDX) and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

In everything. I always have a good service there

Have had several Acura’s serviced here, most recently MDX and NSX. Their service can not be beat. If all dealerships had the same service I may not be so brand loyal, but they always do a stellar job. I tried the other local dealer as they pushed new service remodel to try it out and it fell short in every single way. Acura really should be using this location as an example to achieve around the country. I’m not an easy to please customer and they always go above and beyond.

Great experience working with Lee Chrestman, Service Advisor and crew, very professional and approachable. reasonable pricing for my RDX's A1 servicing.

Excellent service as always. Service advisor Lee is always knowledgeable and trustworthy.

Loved my experience here, the honestly was refreshing and such an easy process to get my car.

Always get top service at this dealership! Highly recommend!

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

Service personnel at this facility are excellent. They tell you what is needed, they do excellent work and are always polite and helpful

Best car buying experience I have ever had. Josh and Mike were amazing! Love my car!!!

I received outstanding service from every employee when I brought my vehicle to have it serviced. There was not one problem with communication between my service representative, Carolyn, and the service personnel who worked on my vehicle. I will continue to use AutoNation Acura to service my vehicle.

I have always had great service at Acura. Lee is great to work with. Always very helpful.

Excellent customer service, good communication and courteous. Highly recommend.

I had my first service performed on my RDX this week. They did a great job, very trough, courteous, friendly and conscious of social distancing and face covering.

I went in for a routine service and a computer system (transmission) upgrade. While I was there It was recommended that I get the 50K service. Since I had a loaner car, it seemed like the thing to do. Everything was explained to me before, during, and after the service. There were no shocks or unexpected expenses. It total the service rep was outstanding and I would continue to get my MDX serviced here.

Excellent service for my RDX maintenance appointment. Very friendly and communicative advisor.

I like the way I was treated

I was disappointed that the dealership does not use Amsoil, but the service was wonderful, I had a comfortable space to wait for it and the service was done in less time than estimated.

I just leased my second car from AutoNation Acura North and I have to say this team is AMAZING! I am so impressed once again. Paul is your guy! I wish I could give him 10 stars. Do not hesitate to use this team!

Excellent and timely service. Impressed with the supporting staff and their help.

The staff were very pleasant and made you feel that they were pleased to have your business. Service representative listened to my issues, explained what would be done and I would be contacted for any additional issues found and costs. Very clean facility. Kept updated. Received vehicle when promised. Very pleasant service experience. Would recommend to friends and family.

My service tech was Carolyn. She handled everything beautifully from start to finish.

With my 4th Acura lease, I had service B1 at the dealership and was very satisfied with my service representative, Hope, and with help from Jake in the sales department on questions I had regarding my new TLX. He let me drive the car while he served as a passenger to go over the car's features like cruise control and Sirius settings. This is a great dealership and I am comfortable with everything about it!

Greeted on arrival. Staff were pleasant, explained what needed to be done, how much it would cost and when the car would be ready. Was a pleasant experience. Will keep bringing my Acura here for service.

For a Saturday afternoon I expected to be there for hours but it turned out to be a quick fix, bulb removed and a new one installed. If I was there 30 minutes that would be a lot since they also washed my car.

Things ran so smoothly. I felt I was great hands. I was clearly given information about the work being done . The waiting area was very comfortable. The work finished within the estimated time, including the car wash. I felt pampered.

Lee handled my service great. He took care of all details.

I have another review on this site and I cannot add to it therefore I am entering another one. The sales manager again spoke to me and asked me if he got me the right part would I take my bad review down. I told him yes I would. He ordered the part and it came in a week ago , as my salesman called me to tell me he was putting it in the mail. I thanked him and was waiting for the part. The sales manager called me to inform me that he would not send the part out until I removed or changed my review. I have still not received the new part. The sales manager called me 3 times in 2 minutes when I would not answer the phone after our previous conversation.

Overall good experience. People are friendly over there, and not too pushy. A little bump with finances, but they fixed it quickly. The sale person Ms Mackenzie is the best, she knew her stuffs, very honest and efficient with customer.

Service Advisor - Carolyn is alway helpful and the tech did a good job

Easy to make appointment, they greet you quickly on arrival, and make complete service quick and efficiently. Always friendly and a complete report given......car returned in a timely manner, nice and clean. Thank you for taking care of my car!

Courteous, safe, professional service. I'm made to feel important.

My service advisor was very helpful, keeping me updated on progress and very business like.

Handle my unusual electronic problem very professionally.

During this Covid 19 time (and being vulnerable to Covid), we did not want to go to a dealership and have additional exposure. We knew what we wanted in a vehicle, Auto Nation Honda had it on the lot, they delivered it, we did the paperwork, and the deal was done. So very easy and much appreciated. The guys we dealt with did their jobs with professionalism and courtesy.

There was no delay and my service representative handled my every need.

Great service and knowledgeable service and staff and courteous and pleasant

Carolyn was great. It?s hard finding good service in Florida (in any industry). I was a bit apprehensive about dealing with AutoNation service as my previous experience was with their sales department; an experience that was anything but positive. However, Carolyn?s authenticity was very disarming. I will absolutely return for service.

My service advisor Hope was very helpful and very kind. Thank you for the great experience!

My problem was taken care of in a timely manner and the Services person was able to answer my questions

Took my Acura Tlx in for service at AutoNation Acura North Orlando and as usual the service was exceptional! Jeffery Morton is always my advisor and took care of me just as he always does. In the days of covid nothing seems normal but my experience was great. They had seats socially distanced so waiting wasn't a problem and I felt comfortable the entire time!

Jeff Morton in service and GM Rob Breedlove went to great lengths to support the 60k service of my 2018 Honda Civic. They reviewed all required and recommended services for the Civic, providing their expertise. It makes me feel safe to have AutoNation Acura service my car.

Excellent service, flexibility, expeditiousness and courteous. Highly recommend. Hope is very efficient and kind. Congrats and keep it up

My lady was super helpful, very welcoming and prompt

I was driving to work and notice a noise coming from my tire and I parked to see a screw on my tire which I had recently purchased at Autonation Acura. Took the chance called and requested an appointment and drove to the dealership. I was grateful for the willingness to give me the appointment that same morning before going to the office.

Thanks to Carolyn for taking care of my service. The initial visit was related to a dead battery, but Carolyn was able to get a full vehicle inspection and take care of the "little things" that had had been neglected during this time of isolation that resulted in under use of my car. All was completed in a couple of hours and she kept me informed of all the progress.

Great experience all around. Very Happy with my MDX A spec with Technology package. Great customer service experience.

Purchasing a car from this dealership, was hands down the most effortless, non- pressured experience we have ever experienced ! From the moment my husband contacted the Saies Manager Mike Thomas , to the young lady MacKenzie , that showed us the car it was a a wonderful experience!! MacKenzie educated me on every single button and devices in the car! She was very professional knowledgeable ! This made us feel very comfortable and at ease during her presentation!! Looking forward to working with these people and this Dealership again! Thank- you for making purchasing a car a pleasurable experience !! Sincerely, The Sharpes

Person that greeted me on arrival - no mask Person at the service counter inside - mask hanging from her ear until she noticed me standing there, then she put it on Service tech that worked up the invoice - mask down below his nose 2 other service techs that walked by as I was paying at service tech's desk - masks down on their chins Person that drove my car around to the service bay - no mask 2 people sitting in the lobby talking loudly on their cell phones in front of employees - masks on their laps

Excellent experience. Timely intake and outtake. Good communication. Kind and accommodating people.

Service attendant Lee was very nice and attentive.

Very Friendly service all the time.

Very satisfied buyer of a used car and very satisfied with the repair services.

Timely and Pieasant. Everyone followed Health Guidelines regarding COVID 19, made my wait comfortable.

The following is an honest assessment of my experience with my Acura dealership. I scheduled my car's service online and the process was very easy. Upon arrival at the dealership , I was promptly greeted by a courteous and friendly staff member, who invited me to take a seat in the waiting area, which is nice but it could use new and updated furniture. I was then greeted by Carolyn, a service associate, and she explained some things regarding the services they were going to provide my car with. She was friendly, personable and professional, and stayed in touch with me all the way through the process. I had requested a ride to my workplace and I was driven there promptly, but the SUV they took me in needed some cleaning. Someone with allergies would have a hard time riding in that vehicle for a longer ride than mine . My car was serviced in a reasonable amount of time, washed, and vacuumed on the inside. A quick wiping of the dashboard would have been appreciated but it's absence did not detract much from an overall positive experience. Thank you!

Very good experience. Service was completed even faster than I expected.

Service was prompt as scheduled. Facility is clean and practice social distancing. Technicians were informative.

Great experience , great service and will be back

I recently had my oil changed completed at AutoNation Acura North Orlando. My service advisor, Lee, was professional and kept me in the loop as I waited two hours. They finished just in time for me to catch all the evening thunderstorms all the way home. Outside of the long wait, I would highly recommend this crew. My TLX looked great and I know the team was thorough!

Fast, friendly, service! You can tell they value their customers. They have the best service department I?ve ever dealt with.

As always, very good, prompt, professional service

My service appointment was excellent as usual. My advisor , Julianna Pagan was professional and knowledgeable about my vehicle. My technician Dennis D Onofrio knows my vehicle well and as usual did exactly what I asked for. i will definitely be taking my MDX back to this dealership for service.

My 1st sevice for ny 2020 TLX was super smooth and quick. Hope my service rep was very thorough and efficient

I love the personalized service I get! It was short notice and they were so accommodating. Mr. Christmas took good care of my car and me! When they didn?t have what they needed they gave me a loaner car until mine was fixed!

Very nice dealership, from top to bottom. Having my car serviced there is always easy and pleasurable. My advisor , Carolyn, is wonderful. I highly recommend this dealership.

Everyone that works there is friendly, and great to work with. Service is fast with plenty of comfortable places to wait.

Everyone is very friendly. Service is fast, and plenty of comfortable places to wait.

Great experience. Excellent communications. Great staff.

Professional, true to word, friendliness!

Mike Thomas was great to work with and they had a vehicle color I was pleased with.

Excellent service department !! Courteous and very thorough !!

I was noticing a little jerking while my car was accelerating so I called my local AutoNation Acura North Orlando service department and made an appointment to drop my car off yesterday. From the first moment of pulling up until picking my car up I received excellent service from Carolyn and the service manager. I received a call as soon as my car was fixed. Each and every person was attentive and polite. My car runs like a dream now and I am so happy I called Autonation Acura North Orlando.

The service was excellent

Greeted immediately by name and escorted to very comfortable waiting area. Car washed as part of the service.

Quick efficient service and very friendly and knowledgeable.

My experience at AutoNation Acura was wonderful! Mackenzie did such an amazing job getting me in a car I absolutely love!! This is my first Acura and I’m hooked!

No matter the work I get done they always do a great job

Had a great experience trying to buy an Accura from Josh Parazine from out of town over the phone , got it all taken care of over the phone and they delivered the car to me on time in perfect condition the day of my arrival. Went over and above to help me make the purchase very easy and quick , and the Accura rdx is best of class in my opinion. The experience at Auto Nation represents the car well!

Julianna did a great job of explaining what needed to be done and got it done on time and for the price she quoted.

The Service department at AN Sanford will go out of their way to make sure you get the service and help you need with almost anything. The service is thorough, prompt and professional. Carolyn is an excellent and knowledgeable advisor. I will continue to take my Acura there for as long as I own it and will probably get another one there.

Service on my vehicle was done fast with care. The service representative was very knowledgeable and understanding

Service department was very professional and informative, as was Carolyn, the service advisor. I was given a multi-point inspection report for the services rendered.

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Great service. Quick and explained everything.......

Wonderful experience. Great customer service with a caring attitude.

I have been coming to AutoNation North since 2004, and there is a reason for that-exemplary customer service. I feel confident and at ease knowing that they will take great care of my car and me! Hope, their accelerated service advisor, is incredible. Kudos to her outstanding service each and every time I pull up. Keep up the great work!

Went in for service during ?The Pandemic?. Showroom took precautions to help us stay safe. Service was quick and the rep kept us informed throughout the process.

Fast service, always a pleasure to have work done correctlyand efficiently.

They are amazing and very helpful! Please do yourself a favor and don?t waste your time anywhere else

Provided excellent service while trading in my 2017 MDX for a new 2020 MDX.

A recent purchase at Acura AutoNation in Sanford was handled with patient, knowledgeable salespeople. The only downside is corporate control of prices & trade-ins which could always try harder to please their customers with lower prices & trade in deals.

Went in for oil change. Good quality service. Location is very clean not a long wait.

Thanks for the excellent service during difficult times.

I would recommend autonation acura of north orlando to purchase a new or used automobile great people all the way from purchasing to service

Great service with no pressure... Carolyn was friendly, knowledgeable, and helpful with all my concerns on this visit. Will return for future service.