Recent Reviews from AutoNation Acura North Orlando

I recently purchased my 4th MDX at AutoNation in North Orlando and had a very pleasant experience working with Francois and his co-workers.

Great place to have my Acura serviced. Carolyn is great to work with. The waiting area is quiet and comfortable.

My experience here was sheer excellence and outstanding customer service! The Service Department is geared to providing you, the customer with a comfortable, super clean, and troble free wait. The BEST I've experienced in years!

Couldn’t ask for a better experience. The efficiency, courtesy and attention to detail was more than I could ask for.

Overpriced repair work…… gave me an high estimate just for brakes and bearings I never heard of a $3000 brake job

Service done promptly and correctly. My concern was addressed and was found to be under warranty. I was advised of needing two days to receive the part and would get a call for an appointment for replacement. Very pleased.

Brought the car in. The team did a great job having maintenance items done at the promised time.

Carolyn Roy is my advisor. I just want to leave this review because I think so much of Caroline. She’s been such a hard worker over the years that I’ve been going there with three different automobiles and always right on the money with everything that she does. She’s courteous she’s helpful she’s one of the hardest workers I’ve ever seen. This dealership Acura at Lake Mary has really quality service. I have never had any issues with them and I would recommend taking your car there, and particularly to Caroline.

Mrs. Priscilla was AMAZING!!!! She provided the best customer service I have come across in a very long time. I never had a customer service representative make me feel like she actually cared about my needs, concerns and expenses during my EARLY morning visit. She is a great asset to Acura, I hope you someone see/recognize her. She deserves her accolades. Thank you Priscilla/Acura Once again Priscilla never fails with her excellent performance/customer service help. You are truly a wonderful asset to Acura Sanford Dealership. I appreciate you! Thank you Priscilla/Sanford Acura

Brought the car in. The team did a great job having maintenance items done at the promised time.

Marco communicated well and made sure my vehicle was taken care of. He made sure I had transportation and gave a great diagnostic of what was going on with my car.

Carolyn Roy is my advisor. I just want to leave this review because I think so much of Caroline. She?s been such a hard worker over the years that I?ve been going there with three different automobiles and always right on the money with everything that she does. She?s courteous she?s helpful she?s one of the hardest workers I?ve ever seen. This dealership Acura at Lake Mary has really quality service. I have never had any issues with them and I would recommend taking your car there, and particularly to Caroline.

Service department at Acura is the Best!!! I got my vehicle serviced this past weekend. Hope, my advisor took care of all my needs and kept me informed while I was waiting. Loved the details and superb customer service. Thank you so much! I highly recommend this dealership for sales and service. No matter what, the customer is appreciated!!!❤👍🏼 Still awesome!!! Marcos Martinez showed excellent customer service skills and very professional. He kept me abreast of everything that was going on including the prices as well. The technician did a phenomenal job with my car. Thank you!

I have been receiving great service on my Acura RDX for over 10 years. They always present clear service recommendations, and carry out competent service in a professional manner. During the latest service, they even presented a walk-around video of my car and explained what was found, and their recommendations for future service.

Everything was great. Waiting time for an oil change is too long. I believe this is from shortage in mechanics. I did refer a friend to this dealer and he bought a 2023 MDX.

The service provider was very nice and helpful. They have also cleaned my car interior and exterior.

Excellent interaction from the time I walked in the door to the time the sale was complete with Jeff Francois. No pressure or surprises during the process; ethical practices throughout. Definitely would buy a car from Jeff and this dealer again in the future.

Honest accurate pricing. NO BULL

Service was great! Entire staff is friendly and Marcus was very informative and efficient!

Marcos Martinez showed excellent customer service skills and very professional. He kept me abreast of everything that was going on including the prices as well. The technician did a phenomenal job with my car. Thank you!

This place is unprofessional and will miss represent a sale to you about a car, they will falsely claim that a car is certified and tell you everything is great. Only to find out that none of it’s true and they will not respond in a timely manner. THE STICKERS ON THR CAR ARE NOT CORRECT. THEY FALSLY LABLE THE CARS.

Let me start by saying this is the first Acura I have ever owened. I bought a brand new 2022 MDX in June. I have had the craziest problems with this car. This past Martin Luther King day I dropped my car off all day. They fixed my broken windshield wiper fluid pump and then did NOT fill it up with fluid. They never told me it didn’t have fluid so when I was driving home my windshield wiper fluid light came on. How did you fix something when you sent me home with a half done job? Also they were supposed to figure out why my car is making a clicking noise when I turn left and right. They noted that they tightened something in the front and now the noise is worse! I now have to come back for a second time to have them look at and hopefully fix this clicking noise issue. My car doesn’t even have 10k miles on it yet. I am extremely disappointed.

Beware!!!! Really bad communication. You need to chase the salesperson to get answers. They don't like to call you back. Also, I had to call twice to get my 500 dollar deposit back. Finally, 2 weeks later they refunded my money. We ended up buying a car from another dealership.

A clean and spacious waiting area while my car is being serviced. I got a real time servicing video summary and work completion write-up sent to my email and texted to my phone in the waiting area. This was an excellent added feature to my customer experience. As usual, my assigned service supervisor was great with understanding my service requests and giving me the right time estimate for my wait.

Our Sales Professional Josh was very knowledgeable and helpful. Tom over in finance was phenomenal. Overall great experience.

Always great service.

Great service! Tom and Saed worked really hard to get me a great deal! They were really efficient and prompt, making sure to take care of all of my needs. I love my car AND the warranty deal they were able to get for me

Best Orlando Based Acura Service Center. I used to go to Fountain Acura and this place blows it out of the water. It's Target level vs Walmart Scummy. Fountain Acura lies, pushes services and products don't needed, has higher Labor Cost, and has no accountability and doesn't provide discounts and higher service prices by a wide margin. Carolyn Roy makes sure I'm taken care of.

Love the service I receive everyone I take my car for service at Autonation Acura. I always schedule my appointments with Juliana Pagan she’s amazing!

I was having audio issues with my RDX. Took it to AutoNation in Sanford, FL, where I purchased the vehicle. They are always courteous and very thorough with their work and kept me informed as they had to try to trace the issue thru the wiring harness. Issue now resolved.

Took 2015 Acura MDX for routine maintenance . The multipoint check did discover a few items needing to be repaired . Service rep friendly and knowledgeable , arranged loaner vehicle and kept me informed of progress. Overall great experience

I took my car for service. I sat in waiting room & waited.

Arrived and the facility looked great and clean. Unlike other Acura dealers. The staff was nice, helpful, and willing to help their customers get the vehicle they want. Overal 10/10 experience.

From the moment, arriving at the dealership, the attendant was very friendly, took the ignition key and asked me to go in and rest, until the representative will come and see me, within few minutes, he arrived and listen to my needs and went into the office .

Great service, quick, and detailed. Julianna has been my advisor for years and I cannot express enough how good she is at assisting and really taking care of customers. Front scheduling to getting the car completed at or before the expected timeframe. Also, the video from the technician is a nice way to see and understanding the needs plus knowing that they truly know what they are doing. Great job and keep it up. Thank you.

Jeffrey and team are always responsive, professional, friendly and informative. I can always count on honesty and the best service. Even though I no longer live in the immediate area, I have continued to make the drive to AutoNation Acura because I know I will get an accurate, competent assessment, honest advice and quality work with a pleasant experience.

Great service as usual. It is always thorough and well done.

I continue to make the drive to AutoNation Acura Sanford for service. Jeffrey and team have always been exceptional. Honest, informative, on time and professional.

Excellent service completed in a timely manner. The lounge was very comfortable.

Marcos and Julianna are great at communicating and wonderful when situations arise.

Amazing salesman and financial advisor. Got me in the car I wanted and with no hassle at all. Made the entire process a breeze.

Great service team !!

My experience with Josh and Kyle was a great one. By far the best dealer and finance experience I've ever had. Super friendly, knowledgeable and patient. My only gripe is that it took longer than I wanted but overall great experience.

I was not excited to start the car buying process but we bit the bullet and started shopping. AutoNation Acura was our second stop. Our sales person Jay was friendly and knowledgeable and not aggressive at all. She brought out the perfect car. I loved both the outside and inside. After agreeing on a price, our time in the finance manager?s office was pretty quick and easy. They worked with us to make it a smooth process.

friendly and familiar with his work work fast in 2 0r 3 hours i was out with my new car and full tank of gas good job

Jeff and his team are very service oriented. The video walk arounds of the work to be done and texted to me are a great help in understanding the work that is done. Immediate work is handled and recommendations of future service are given but there is no pressure to reschedule immediately, they let me do it on my budgetary timeline. Car is always returned in a clean manner; I have purchased three Acuras at this dealership over the years.

Priscilla Made sure that the service process was amazing. She handled every detail and made sure that my experience was Great!

My husband and I, walked in to AutoNation Acura just to test drive an RDX, not really with the intent to buy. We were met by Jay who assisted us and was great to work with. She took very good care of us from beginning to end. She has such charisma, personality and cool aura about herself. With her guidance and support she made the whole car buying experience a great one. She then connected us to Josue the manager who treated us with 100% great customer service. He kept it real with us and showed us end the had our best interest. We felt really comfortable in our decision making. This has not been our first rodeo with dealers but it has been the best one. Needless to say we ended up driving out with the RDX and I have to say that I’m very happy with our purchase. We will go back to them in the future. I would highly recommend this dealership to my family and friends. Thank you Jay and Josue and to the entire AcuraNation family. Happy 2023!

Julianna is the best service advisor at Acura sanford , she has been my service advisor for quite sometime. The service is always great and on point with timing and pricing. She goes above n beyond for her customers.

Another exceptional experience. I've purchased a vehicle from this dealership back in 2006, and the excellent service has extended to this day in 2023. I have nothing but love for AutoNation Acura North Orlando.

Priscilla took care of me like a VIP and kept me up to date on every aspect of my service. She even honored my coupons and found me another discount on an alignment. WOW.

I had my MDX 2020 Hybrid repaired at Auto Nation in Sanford FL. Juliana was assisting me with all repairs and she was always available to answer any questions. I am very happy with service provided.

Easily the worst buying experience in 50 plus years of buying anything. Salesman Josh was great, Tom , Mike and Kyle were all terrific, and Adam absolutely saved the sale that Josue Gutierrez torpedoed with his attitude, actions and extreme levels of rudeness and disrespect. I would never do business with, or recommend anyone else do business with AutoNation Acura of North Orlando as long as Josue Gutierrez is working for the company. I'm sorry for you that all those good efforts by good people were up-ended by one rotten apple, but the bottom line is he single-handedly made this the worst buying experience my wife & I have ever had.

This was my first time visiting an Acura dealership. We needed to get my daughter’s car in as soon as possible and the service department was very accommodating. The customer service representative, Zorey (Sp), got me in the following morning. Later that afternoon we dropped the vehicle off. Chris in the service department made this process very easy. He got me checked in and said I would be hearing from the service advisor the next morning. As promised, Jeffrey contacted to discuss my needs and provided text updates along the way. Impressed with everyone I encountered, the high level of customer service, ease at scheduling and communicating. This experience is unsurpassed in dealing with dealerships, especially jeep.

I was so tired because their processing was too slow. So I almost canceled my decision for purchasing car.

This was my first time visiting an Acura dealership. We needed to get my daughter’s car in as soon as possible and the service department was very accommodating. The customer service representative, Zorey (Sp), got me in the following morning. Later that afternoon we dropped the vehicle off. Chris in the service department made this process very easy. He got me checked in and said I would be hearing from the service advisor the next morning. As promised, Jeffrey contacted to discuss my needs and provided text updates along the way. Impressed with everyone I encountered, the high level of customer service, ease at scheduling and communicating. This experience is unsurpassed in dealing with dealerships, especially jeep.

I just bought another vehicle from this dealership and I must say, I'm satisfied once again!!! Everytime I have dealt with this dealership, I have had the best experience. They make me feel so welcomed, even if I'm there to ask just a question. My Master Technician Jessie, did a wonderful job on completing my vehicle. He sent me a video of the inspection, and that was just awesome. It rides very well! Mrs. Carolyn my Service advisor kept me up to date on every step of my Service appointment, and even had me completed earlier than expected. The finance manager also took time to talk to me about a question I had about extended warranty. Also thanks to Mrs. Heyman for sending a text to check in! This appointment was exceptional. Thank you AutoNation Acura!!!!

Great service and easy process. Very satisfied

Acura service department will treat your car and you right. From the moment I dropped it off until I pick it up nice and clean.

jeffery morton is my service advisor he goes above and beyond to take care of me i am very serious about my vechicle and jeff knows that so he does a great job looking after me because its very important because women are taken every day. Thank you jeff for watching out for me

I received excellent service and the wait was very reasonable.

Lee was very attentive throughout the service I received for my Acura TLX. He answered all of my questions as we moved through the process. His excellent service is a model for others to follow.

Great experience. Everyone was clear and honest. Will definitely go back to get my next car. Very happy with my Infiiniti!

Gian provided outstanding service and guided me to find the perfect vehicle for my needs. I love that my test drive was unique as Gian went above and beyond and initially takes the wheel to demonstrate the capabilities of the vehicle. I felt that it was an efficient way to let car owners feel more interactive in the car buying process instead of it being a standard vehicle sale transaction.

We always appreciate a loaner car during our MDX service appointments. Thank you!

It took a little longer than I expected. One thing troubles me. No spare tire, jack, or wrench to change a tire

Overall it was a good experience except for the wait time

Drove in with out appointment. They were busy but serviced my car anyway. Service consultant Lee is the best.

really bad experience, like always greatly greeted by sales person. when everything came down to talk about number that when thing get serious. met sales manager Jose. I explain to this man muti times what numbers I want to see and he has gave excuses after excuses. it got to a point where I wanted to walk away. thing got ugly when he started asking me "we need to run your credit" after it been ran 3x. told them no more then 3x just to cover my end incase things don't work out. I only allowed them to run it 3x times and that it. come back to say "we are limited to lender". I wanted to walk away. Mr. Jose keep pressuring me into signing a deal knowing I'm not the one to play games with. It not my first time buying a car and I know the rules to the game. Jose Mr. Short fuss started to get annoyed by my counter offers I wanted to see. then he said " your asking for too much". things where already heated. I was calm but you till I broken his ice. Mr. Jose does not perform well under pressure at all. At the end I was able to get the interest rate that I wanted through Mr. Kyle Morgan. this is the one who I see a asset to the company. shout out to him. number came out to what I wanted to see. I would highly Mr. Kyle he cuts to the chase and that exactly what I wanted. thanks to you Me and my family are happy with Our purchase. looking forward to making another purchase through Mr. Kyle.

Super clean dealership! My salesman and the staff were helpful and friendly. I was at the dealership from out of town. They. Helped me get through the buying process with non pressure and helped me return my rental car.

Autonation Acura North Orlando has been my dealership for the past 13 years. I bought a new 2010 TL and now I have a certified preowned 2020 TLX. Plus I do all of my maintenance here as well, as I never have to worry about repairs being completed correctly. If there is ever an issue, they quickly take care of it and compensate me with something nice and unexpected. Go see salesman Fettah for your next new car. He is extremely knowledgeable and professional. You will not be disappointed with the deal! And when you need service, go see Jeff. He is also extremely knowledgeable and professional. He'll make sure you get what you need at a good price. I give Acura North Orlando two BIG Thumbs up!!! Thank you....

Great service! Staff was amazing and easy to work with. Thank you for getting my vehicle back to me quickly.

Fast, friendly and reasonable service. Great dealer to customer communication.

Carolyn always does a great job! She’s professional and always has a smile!

Priscilla has assisted me a few times and her customer service has been great an on point each time. Thank you Priscilla for your help.

Good experience 2X recently, transparent upfront pricing on one of the vehicles (lots of inventory) and fair negotiations on the second (limited quantity vehicle). I negotiated pricing via email prior to going to the dealership both times. All was as expected when we went to test drive the vehicles and do the paperwork. Edward/Salesman and Jose/Sales Manager were awesome to do business with. Tom and Kyle in Finance were great as well. If you are looking for a new Acura Vehicle I can recommend Edward, Jose, Tom, Kyle, and AutoNation Acura North Orlando.

Nice coupon but tacky to charge tire rotation instead of part of oil change imo. Very happy with speed & no pushy up selling though. Out of the door for $100 instead of $120 would’ve been 5 stars.

Was kept informed of how the service was going.

Had the pleasure of purchasing my first vehicle through AutoNation Acura in sanford FL and I'm very happy with my experience. Fettah my salesman was above and beyond in finding a vehicle I loved and was very informative of features & modes during the test drive I wasn't aware of and was able to work with me & my budget to find the vehicle I wanted. Kyle in the finance department was also a pleasure to work with from finding me my lowest interest rate all the way to getting me out the door in a few hours total time . 10/10 would HIGHLY recommend AutoNation Acura to anyone looking for a used or new vehicle

I love this dealership!! The ease of scheduling, great customer service, and my service advisor, Priscilla was very pleasant and professional, she answered all my questions and I was out with a serviced cleaned car in no time.

Ghazi and Josh made my purchase experience great. I went into the dealership cold to test drive a couple of Acuras, and impressed enough with the salesmanship to drive off with one the next day.

Gracias Julliana Pagan por tu servicio. Es Exelente 👌. ACURA SANFORD, FL

Very knowledgeable sales person friendly manner & frankly answered my questions

Edward Tiongsone responded immediately when I inquired online. He followed up on ALL my questions and concerns. The fiance quy was also outstanding, Edward walked me to the car, open the door and wished me well, I felt the love!❤️

Mrs. Priscilla was AMAZING!!!! She provided the best customer service I have come across in a very long time. I never had a customer service representative make me feel like she actually cared about my needs, concerns and expenses during my EARLY morning visit. She is a great asset to Acura, I hope you someone see/recognize her. She deserves her accolades. Thank you Priscilla/Acura

I love that I get oil changes free but...a three hour wait is just too much

Mrs. Priscilla was AMAZING!!!! She provided the best customer service I have come across in a very long time. I never had a customer service representative make me feel like she actually cared about my needs, concerns and expenses during my EARLY morning visit. She is a great asset to Acura, I hope you someone see/recognize her. She deserves her accolades. Thank you Priscilla/Acura

Carolyn Roy was my service contact and she did a great job. I was provided a rental car for over a week when my car was being serviced and Carolyn kept me updated with the progress because parts had to be ordered.

Bought my car here and have always had the service done here. Julianna is an exceptional service advisor and just a pleasure to work with.

We have been loyal Acura drivers for years. Aside from the fabulous SUV the dealership is wonderful. We are especially grateful for our service advisor Carolyn R. She is very competent, warm and friendly. Acura is lucky to have her on their team!

Nice car

We have been loyal Acura drivers for years. Aside from the fabulous SUV the dealership is wonderful. We are especially grateful for our service advisor Carolyn R. She is very competent, warm and friendly. Acura is lucky to have her on their team!

Excellent interaction from the time I walked in the door to the time the sale was complete. No pressure or surprises here during the process; ethical practices throughout. Definitely would buy a car from this dealer again in the future.

We were helped by Jay and she was very timely and communicative on what we needed to bring and do. I also feel this was a great any easy process and Jay worked to get us the best price for our car. I can not say anything negative about this process and so glad we got to met and worked with Jay

Wonderful Service, I sold my RDX and it was seamless Process

Once again, as always, I still continue to receive excellent service from (AutoNation Acura in Sanford, FL) over the last 18 years for my Acura TL (2004) where I also bought my car. My service team lead, Jeff Morton, works very closely with his master mechanic technicians to address & resolve all of the problems that I identify for my 18 year old car & also proactively identify & resolve some problems before they can even become an issue/problem. This is why my car still drives like new & the gas mileage is slightly better than when I purchased it. I really appreciate this kind of continued excellent & expert service.

We had a great experience! Matt was very helpful and professional. He made it an easy process to get the parts we needed. Thank you so much for your help.

Had the pleasure of purchasing my first vehicle through AutoNation Acura in sanford FL and I’m very happy with my experience. Feta my salesman was above and beyond in finding a vehicle I loved and was very informative of features & modes during the test drive I wasn’t aware of and was able to work with me & my budget to find the vehicle I wanted. Kyle in the finance department was also a pleasure to work with from finding me my lowest interest rate all the way to getting me out the door in a few hours total time .. 10/10 would HIGHLY recommend AutoNation Acura to anyone looking for a used or new vehicle -James

Excellent service from start to finish! Julianna is amazing and kept me informed the entire time. They worked around my schedule for drop off and pick up which I really appreciated. Everyone was so friendly and helpful. I can’t say enough good things about AutoNation Acura North Orlando!

my 2015 ILX has been beautifully serviced for years at Montgomeryville acura in PA. My daughter had the vehicle serviced at autonation while she is in FL. We were instantly charged a diagnostic fee just to bring the vehicle in to check emissions light and failing A/C. We have never been charged a fee to bring our vehicle in for service at home. We have the car evaluated and we are given a call for all work estimates before the car is serviced. This fosters trust and i feel confident moving forward with recommended service at the dealer. I feel that my daughter was taken advantage of by not being explained charges before service and we will never go to autonation again.

I always get great service at AutoNation Acura North Orlando in Sanford. This last visit was just for regular maintenance (oil change & tire rotation) and everything went smoothly - as always. So I had a fairly short wait in the very comfortable showroom / lounge area. And Carolyn provided a "heads-up" about a couple air filters that need to be changed on my next maintenance visit just so I wouldn't be surprised. Kudos to a great team!

Friendly staff. No pressure sales.

I had a chance to purchase an car from this dealership and it was a great experience. Thanks!

Service was quick, thorough and the staff was very accommodating

AutoNation Acura North Orlando provided complete and competent care for my vehicle. I had to have my Acura towed overnight to the dealer. Although I had no appointment, they fit me into their schedule. Lee (my service advisor) kept me updated frequently. He answered all my questions timely. He went the extra effort to resolve other issues that I did not know were occurring with the vehicle. I am grateful for driving away with a fully fixed car.

Im giving this dealer a 5 start , the sales person Mr. Goering Castro was very knowledgeable , I recommend him for your next car purchase, I trade in my vehicle and they are the best place for trade in.

Service was fast, courteous and precise. Great staff. Communication was clear. Ease of texting staff for updates or staff texting us with updates was top notch. Julianna was great.

I have been coming to this Acura Dealership for over 2 yrs now by way of the one in Ga and have always left feeling relieved and safe in my car. Priscilla is the absolute best, so professional and so kind showing concern when it came to anything sensitive pertaining to my old Acura TL that is still running good thanks to the mechanics like Z and the other great mechanics who work there and have worked on my car. I am extremely pleased with Priscilla and trust her and everyone whom I have had the pleasure of meeting.. THANK YOU! I truly appreciate you ALL! You will not be disappointed coming here and having Priscilla take care of you when you pull up to this Acura Dealership in Sanford, FL. Truly the best experience! Thanks again!

Timely responses by Lee, honest pricing, thorough, and kind! Will return!

Best experience buying a vehicle thank you Kyle and Gian

friendly service, reliable and on on time

The greatest car buying experience I've ever had in my life. Jeff M and his finance team are down right amazing. There is no haggling or trying to adding on thousands of dollars after. I have never felt more taken care of at a dealership.

Very nice amenities and very friendly staff. The mechanic himself that worked on my car came and talked to me and that gave me lots of insight. Thank you!

Thank you all for the great work you did in finding the vehicle my son needed! Appreciate all of you from start to finish!

Dealership and service dept where efficient. Kept me in the loop, Excellent service.

From start to finish, the process was thorough & efficient. The staff was very knowledgeable and professional. We would like to give ‘shout outs’ to Saed, Jose & Kyle. Thank you for your support and assistance. We will be back!

When to look at car John from sales was very helpful.

This review is solely a reflection of the sales manager Josue Gutierrez. WOW - who the heck gave this guy a sales position?! I have never experienced such a rude and senseless customer experience ever before. Our sales agent Gephte Francois was amazing - he was trying to help us get the price we wanted and because the sales manager had to change the numbers on the computer, he got out of his office, walked over to us and said “I DONT WANT TO HAVE TO RUN THESE NUMBERS AGAIN… either take it or leave it… i don’t care, but I’m not changing anything!” Sorry, you’re in sales… that comes with the job. Whoever put you in a managerial position has done this dealership a huge disservice. The ONLY reason we’re even still here is due to Francois… we know the sale of a car goes towards his commission and he is an excellent agent who genuinely showed care to us and our buying experience. I’m just shocked as this is our first Acura experience. We have BMW vehicles and I can tell you right now, the Fields BMW Winter Park will NEVER treat you this way. Josue, please go get a lesson in customer service; It’s actually a very desirable skill in your line of work.

Excellent purchasing process! Not hustling car seller. Everything ran smoothly. No hidden numbers. Love my Acura Integra!

Marcos service was excellent, thanks.🙂

Amazing dealership, professional, super fast and efficient! Francois was my salesman. Hands down, the best salesman I’ve ever dealt with.

10/25/2022 LACK OF COMMUNICATION, INADEQUATE TECHNICAL KNOWLEDGE, LACK OF ACCOUNTABILITY & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always performed satisfactorily which was expected, but never exceptionally. A job performance that goes beyond what is expected deserves an exceptional rating, but not this one. From the time I dropped off my car due to rodent damage, to the time I picked up my car, all that was provided to me by her was PASSIVE assistance. She promptly provided my insurance company an estimate of the damage, which I appreciate. That estimate, however, was wrong but did not communicate it to me. I called several times but couldn't reach her. And when I was able to get one of the service advisors, the cause of the delay in repairing my car WAS NOT documented at all, so the person I spoke with couldn't tell me why repair was delayed. Not knowing resulted in further stress to me after storm Ian. I had to visit the dealership to find out what has delayed my car for over a week. She nonchalantly stated that the wrong part was ordered because the picture looked the same. I consider this a lack of accountability and INADEQUATE knowledge as a service advisor. There was never an apology given and blame was directed to the pictures provided on the Internet. (I believe she should undergo additional training on all aspects as a service advisor.) Another issue was her lack of communication regarding the accident I had with the loaner. Better communication from this service advisor would have helped me a lot, but again it was PASSIVE ASSISTANCE. All together, this is by far the worst service experience I've had in my 50 years of owning a car!!!

Quick and efficient. I appreciate the fact that they have excellent wifi and a work area so I could get work done while I waited.

They will wast your time on Facebook Marketplace.

excellent. fast ,efficient

Check-in was quick and easy. Service was done in a reasonable amount of time, check-out was easy! Cost was reasonable. What more could we ask for? Thanks!

One the friendliest and easiest places I have ever bought a car from. They were quick with the paperwork, no hidden fees, no surprises. They even washed and detailed the new truck so much better than other dealerships I've bought from in the past. Sahid (sales rep and I think i spelled his name wrong) and Tom (with finance) made an amazing team themselves but no matter who I spoke with or came across, everyone was very helpful and friendly. I highly recommend this dealership.

I worked with Francois and he was awesome. Very helpful and informative as well as willing to go the extra mile. I received good value for my trade in. This is the second Acura we have purchased from AutoNation North Florida within the past year.

Had my oil changed. They not only change the oil and filter, but they also inspect the car, including the tires and treading. This may all seem “standard” but they know my car and they know me. I’ve bought two Acura’s from here and have had both cars serviced by them. They are courteous and if there are any issues found they bring to your attention. They even provided a video of the technician checking the treading on my tires as well as showing the air filters, even if there is no issue. If you choose to wait, they have a wonderful waiting area that’s very comfortable.

These guys are great go in and See them these guys do what it takes to make you happy in this car shy market , great deal great people

These are the exact words from one of the Sanford sales “ we can not sell you a car with out the dent protection or the interior protection plans ( and other non sense such as mud guards .. etc totaling about 3 k.) ! because we have an agreement with auto nation to do that .” This was a Total lie that was repeated to us several times today !!! The manager did confirm above statement by his sales rep is not true ! But it was too late no trust no deal shame as I do live close and liked the car ! Oh Well

I lost my vehicle in flooding associated with Hurricane Ian and had to find a replacement vehicle quickly. I looked at trucks at six dealerships around the state before finding one at AutoNation Acura North Orlando. Every dealership I dealt with before AutoNation played games hiding the “true” price as they all tacked on hidden dealer fees (some as high as $6000!). At AutoNation Acura there was none of that. The pricing was straight-forward and the dealership bent over backwards to make this deal work for me.

Jeff has been my service advisor for many years. I feel at ease conversing with him. He is thorough and doesn't make me feel like he is pushing unnecessary maintenance.

We were taken care of with efficiency. Jeff did a good job of seeing to our needs and getting us out of there as soon as he could.

Saed Nimer is by far the best cars salesman iv ever dealt with! He was not pushy and The transaction was so smooth. Thank you again autonation Acura and saed for getting me into my new integra!

I bought a preowned Acura tlx and I was happy that them show me the vehicle car fax and the car was up to date with all service including a new set of tires for a preowned vehicle that on previous car dealership o used before they really care about selling a car no worry about expensive that you may have on a future. They really care to sell you a car either use but having to be worry free as buying a new one. Complete worth my trip traveling to Sanford from riverview fl. A 2+ hours drive.

I base my referrals off the treatment post deal. I bought a 2020 Acura RDX ASpec 13 days ago the truck itself I love! However I scheduled my first detail of it with a guy I have been using for over 10yrs & he points out two of my runs are ruined. Some sort of cleaner was sprayed on them to “”clean them”” before I took possession of the truck. I noticed however I thought it was a regular stain he could get off. Nope. I have called, sent texts, & emailed!!! No response or return communication. That tells me this dealership only cares until they get your money. I don’t not have standard alloy rims (the rims on there is what came with truck at the time I bought it). So you would think paying 45k for a truck they would be willing to fix something that was clearly messed up before it left the lot! . Jose or Josway the sales manager was apart of my deal & I have asked for him directly numerous times as well as my sales associate; again no response. They can’t return my calls regarding this matter, but I can get emails on referring business to them. I am so disappointed, I will not be referring anyone. For me it’s more than how you act when I’m in the dealership to do the deal…because obviously y’all want my money so I’m going to be treated correctly. It shows your moral after the deal is done. This dealership has completely missed the mark in my book.

Recently bought a car from Autonation Acura. Josh and Edward were both very helpful and made the process easy. Special thanks to Josh for his excellent customer service!

I have leased six or more Acura autos with AutoNation North Orlando. Yesterday was THE BEST service experience I have ever encountered with a car dealership. Marcos Martinez was so attentive to my concerns and is really trying to help me obtain the best price for a bumper that was randomly hit in some parking lot. He walked me through every issue regarding the fix and even emailed me this morning with details on how he is working on the pricing. Everyone knows that an Acura is an exceptional vehicle which honestly seldom has a service need other than the usual oil check, etc. I CANNOT BEGIN TO EXPRESS MY GRATITUDE FOR THE ASSISTANCE I AM RECEIVING FOR MY TLX FROM THE SERVICE DEPARTMENT. We all have been through so much since Hurricane Ian and exceptional service and kindness is priceless. Kudos MARCOS MARTINEZ!!!

Responsive and highly professional service writer. Marcos communicated well and presents a positive, caring, and sincere attitude. He kept me well informed and delivered on his time commitment for completion. I have used this dealership for 15 years because of the higher level of skilled service technicians, sales support, and the overall professional business operation.

Excellent service.

Marco made my visit very easy and smooth

Gian sold us the car back 2021. It was a pleasure working with him. We engage him about buying back or RDX and within minutes we were on our way and we completed the transaction. Although the RDX did not meet our needs doesn't reflect on the car. It just didn't fit what wife wanted long term.

Small details are huge! I really liked Marco who kept me up to date through my service call. I went for a oil change but they discovered there was an issue with my windshield wiper fluid tubes. They got everything done quickly and I was out of there in no time.

You’re not a priority when they aren’t getting your money. We began being helped by a “salesman” and we’ve been sitting here for hours while he helps others. It would be nice to have a little undivided attention and not be placed on the back burner to just sit here and waste our time. We won’t be back.

I recently purchased my second car from Autonation Acura. My first experience was excellent, that’s why I went back, however times have definitely changed. When I purchased the car they included a service coverage, that I paid for. I never received any information as to what it covered or who/where to call. I have an ac issue and wanted information on the warranty, for two weeks could not get a hold of my service rep. Finally just made for an oil change n for ac service/ spoke to my service rep who still till this day can not tell me what is covered. He texted me at 930 am to tell me that he wasn’t sure if my repair could get covered for my 10 am appt. So I have been trying to reschedule n have left requests for a call back, which has not happened. I did pay out of pocket for my oil change which included a car wash n tire pressure check, when they brought out my car 3 of my tires needed air. They did take it back and put air, but I still do not have any information on my warranty or when to bring my car. I will keep trying to figure out what’s covered and try to make another appointment. I don’t understand why it’s such a process to make a service appointment and get information, and am deeply disappointed I’m having so many issues. Everyone seems helpful during purchasing, but dropped the ball with service

Service and service rep were excellent as always

Excellent service, kept you informed on the progress of the vehicle and repaired it in the time stated

Let me start by saying that Abdelfettah Yaaqoubi from Acura was outstanding taking his time and explaining all and not being pushy on the sale of a 2023 MDX Type S even when I was looking at the used vehicle lot. He was there to make I got what I was interested in no gimmick or cheap lines.

We were looking for an Acura MDX type S and saw that this dealer was offering a good price. The sale prep was active and we closed the deal after a day. We live out of state so I asked the sale rep to prepare everything in advanced. I flew there on the weekend, signed all paperwork and drove home same date. Great experience with this deal!

I drive 45 minutes out of my way to go to AutoNation Acura North Orlando. I get exceptional service when they work on my car and from Julianna.

I really like the professionalism people at this location are showing. There are also a lot of amenities while you wait for your vehicle to be serviced. Also got a loaner car to accommodate my needs so I can go by my day without worrying.

Athan was a excellent sales man,very knowledgeable,positive atmosphere very nice Tom the financial manager made me very comfortable very happy love my tlx,will by again

Great customer service 4th vehicle purchased by Auto Nation and always satisfied.

Great service!

Drove 600 miles to find out the suv hasn’t come in yet and we’re told it would be delivered, 2 days later it came in, we bought the suv and on the drive home we stopped at a gas station and noted a several deep scratches on the side mirror, they refused to pay for the damage that was done when unloading the vehicle from the car hauler. Make sure the car is on the lot before driving to pick it up and make sure you exam every square inch of the vehicle because they will not repair it. It was repaired for 50 dollars. I will never do business with AutoNation of North Orlando again. BEWARE!

I received great service with my Acura repair at this dealership. My vehicle had to be towed into their shop during the weekend. Very promptly the next morning I received a detailed diagnosis via a video text. Jeff provided me with a complete list of the services needed and the costs. They completed the needed work promptly, courteously and professionally. I highly recommend this dealership for excellent repair and service.

My car buying experience was extremely grateful. I was respected and treated professional. Thank you Francois, Nick and Kyle!

If you’re trying to sell your vehicle to them from a Facebook listing, don’t waste your time. I was made to believe they were going to offer me what I wanted. Drove an hour there to be offered $2k less. To be clear, it wasn’t because anything was wrong with my vehicle (the sales manager said my vehicle was very clean). It was because he needs to make more of a profit (which I totally get). They could have obviously done the research before asking me to drive an hour when they knew they wouldn’t be able to honor the purchase price. So frustrating and a complete waste of 2 1/2 hrs of my time.

Dealership selling a used 2019 Acura for the same price it went for brand new in 2019 while simultaneously offering me $2k under kbb trade in value. So disappointed in this terrible way to do business. I'll keep searching for a fair deal. Someone will do it. Edit: I really love that reaching out to the managers just resulted in them trying to belittle the fact that I want a fair deal. I can't believe anyone buys cars here.

I took my 2018 Acura TLX in for an Engine noise. The service center was able to diagnose the problem that day. With parts on back order I feared I would not get the car back any time soon. Acura provided me with a loaner car. A few short days later I got the surprising message my car was ready. The technician and I test drove the car and everything seemed to be corrected. I really enjoyed how fast this issued was resolved. Acura stood by their warranty and customer service. Special thanks to Marcos and Technician Evan.

Thanks to Carolyn Roy for the great service tand for going the extra mile to make my Acura RDX experience outstanding!

I can’t say enough great things about the service department at Acura Auto Nation in Sanford. I don’t even live in Sanford, but drive there from Winter Park because everyone is so much friendlier there. The quality of service is worth the drive for me every time. I’ve been a customer for over a decade and I’ll keep sending my car here as long as I live. Lee always has excellent communication with me, and takes care of my car in the most efficient manner. Thanks to all the mechanics there as well, for being so highly skilled!!

Everyone was very friendly and informative. Was relatively quick process

Easiest car buying experience I've ever had. Thanks Johnathan and Jose! We got top dollar for our used car. They were friendly and very knowledgeable!

This rating is specifically for Carolyn Roy who is very kind and professional who always makes my experience good. I give her 5 stars . Now as far as the dealership I’m really disappointed in the fact I paid almost 3k for dent protection, appearance package, wheels and tires and gap protection and the 2 times I tried putting in a claim it was rejected a complete waste of money!!! SO BUYERS BEWARE DO NOT PURCHASE THESE ADD ONS, it’s a total sham!! They will find any excuse not to cover you

quick and efficient service.

AutoNation Acura is simply the best. The service department is consistent and reliable with a very comfortable waiting area. Our service rep Lee was outstanding.

The price has gone triple the price up and and they don't care About your thoughts on the prices but my service provider always takes care of me and does an excellent job but the place it self nope I won't go there....

Everything is great about this place from sales to service everyone; managers sales and service personnel. I'm impressed. Thank you!!

Do not buy a vehicle with these people, they’re absolute shysters. I purchased a bumper to bumper 4 yr, 48k mile warranty from them when I financed my vehicle. 10 months later my vehicle starts having serious problems. Turns out they canceled my warranty three months after I bought it and never notified me. Be wary of this scam, I had to eat the cost and handle the repairs myself. When I’d call for assistance the finance department was less than helpful and would never get back to me, I had to hound them.

I took my RDX with less than 50K miles in for a routine oil change and tire rotation. They said there was some axle grease/oil on the transaxle end connected to the suspension. They didn't note any tears in the transaxle boot. They didn't note any transmission fluid leaks where the transmission connects to the transaxle. They didn't note any clicking or grinding noises. They didn't note any vibration when driving. They recommended I replace the axle seals on the transmission for a cost of $918.91 for both sides. Leaving aside whether the price was reasonable ( it is not ) there is the issue of whether the diagnoses was logical. If a transmission oil seal is leaking, it leaks transmission fluid, not transaxle grease or oil. I have been there many times but it is different now. Firstly, the waiting room was almost empty but the service took more than twice as long. Secondly, now they conjure up the most unlikely things to try an increase the bill. I can live with a service center trying to up sell me on a lifetime battery or induction system cleaning for an engine that runs smoothly. I will not tolerate illogical and inflated recommendations for work I don't think can be justified.

Bald gnome looking employee of here stole my silverware at our family dinner

If I could give zero stars I would.. I've had my car for 3 months and cant drive it's all. Started have issues by week 2 but the return period was over. The warranty they decided I had to have was decided by them without asking me and it covers NOTHING. Stuck with a lemon that I put 15k down on and still owe 16k. Castro the sales guy was no help nor was Acura. Worst place to buy!

Jeff and Kyle were great to work with. They were helpful, knowledgeable, and professional. I usually don't like to deal with dealerships (as I'm sure many people feel the same), but this was by far the smoothest experience I've had. Don't believe me? take a look at their reviews :-) These guys went the extra mile to help me out. After all was complete, they stayed after closing time to help me sync up my phone and explained some of the cool features of the vehicle; I definitely appreciated that. Thanks guys! I will definitely recommend to my family and friends!

I went to the dealership without an appointment & pulled into the service area. The service reps asked me what was my problem & immediatly took my car into the service bay. Priscilla Welch was my Service Consultant & updated me several times as to the status of solving the issues with my 2018 RLX Sport Hybrid. My car was still in warranty & no charge to me. The car was repaired, washed & looked as good as new. I have been dealing with this Dealership for years & have always received outstanding customer service. Thank you Priscilla. Jim Werth

Great experience. This was my first Acura and the sales and finance team did a great job. World class customer service.

SERVICE ADVISOR [CAROLYN] MADE APPOINTMENT EVERYTHING HANDLED EFFICIENTLY, TIME, LOANER, NOTIFY WHEN READY, COURTEOUS. WORK DONE ON TIME AND AS PROMISED. SXCELLENT SERVICE,,,, D. E. SIMS [THS MY SECOND ACCURA PURCHASED AND SERVICED BY CAROLYN] AT THIS DEALER.

Very professional and experienced service team,

The service at this dealership was exceptional. The service advisor (Carolyn) kept me informed throughout the whole process. Work was performed in a timely manner at a reasonable cost.

Great experience all around! Priscilla was my advisor and made everything simple from my standpoint. Thanks

Very smooth car buying experience! Everyone was super nice and answered all my questions. The entire process was quick and stress free, would recommend!

Went to AutoNation Acura for scheduled maintenance. Super friendly service from the moment I stepped out of my car! No pressure up-selling, just took care of what needed to be done. Lee kept me updated by text, which I greatly appreciated.

Courteous, professional, and quick service! Convenient location, very nice waiting area.

Most service visits can be done while you wait. They provide drinks and snacks. They will text or call you with any questions. The staff is friendly. Th car wash is a bonus.

Amazing customer service!! We were so pleased with the knowledge and efficiency of this dealership. We shopped several places and loved the no pressure approach of Acura North Orlando.

My service was fast and efficient.

We had the pleasure of working with Jeff M. with the purchase of our new MDX. Jeff was super helpful, communicative and just a overall great guy to work with. Our MDX came in sooner than we expected as well which was an awesome bonus. If you are in the market for an Acura, please do yourself a favor and go see Jeff M. in sales at this dealership!

Firstly, the car I was interested in was listed at MSRP! Abdelfettah assisted me in obtaining my new car. He was very knowledgeable and easy to work with! So far a great experience from autonation acura, thank you guys.

Easy, stress free car buying experience. Working with Francois made the process seamless.

Very good car buying experience. The sales person was very helpful and patient with us. The whole process was very welcoming and positive. Would shop here again

My sales representative Francois was very relaxed, calm, knowledgeable and easy to talk to. I had my Acura TSX for 18 years prior to getting the new MDX and the quality of an Acura is excellent and so far unbeatable. Love the MDX.

This place is exceptional. My sales specialist was Gian is was so patient with me. The car I originally view wasn’t to my liking. I then asked to see the 2021 tlx and it was no problem. He made me feel so comfortable even during the test drive. Everything went so smoothly. Would definitely recommend

Worst car buying experience ever! They sold me a car that immediately gave me problems I bought a warranty and they never gave me any help I tried to trade it in after 2 months and they told me the vehicle had too many problems. I tried to contact the manager for weeks. Left multiple messages with multiple people. I tried to cancel my warranty and was told I couldn’t. When I tried to buy a new vehicle they wouldn’t even take mine as a trade in they told me it had too many problems. I wasn’t given any help no returned calls and was told flat out by a sales person to leave. They refuse to refund my warranty money even tho I only owned the vehicle 4 months. Never deal with this location this car was supposedly certified even though it was sold to me with blown shocks seized up tire rods wheel bearing was blown control arm bent and all brake rotors are warped!!!! STAY AWAY!!!!

Very detailed... Great working with the team and getting the results that the family needed

Great Service, wonderful people.

My service advisor, Carolyn was great. Got in before my scheduled appointment time, quick and easy chech-in. No pressure for extra services, informative about my vehicle, easy pick-up process.

If you ever need service for you Acura, I highly recommend AutoNation Acura North Orlando. The dealership is clean and has a fabulous waiting area room while you wait. The staff is very friendly, courteous and most importantly, knowledgeable. They really pay attention to you as a person and keep you informed of the status of your repair all through the appointment. My consultant was Priscilla, and she could not have been more professional, courteous, or informative. Thank you for the great service and great price!

Horrible service crew and Rdx vehicle flawed I bought a new Rdx from this dealer two years ago. From the getgo this suv severe electronic issues sich as the touch screen shutting on and off during traveling , speakers failing and the most dangerous of all vehicle going into lame mode while driving several times in the two years. I kept bringing back but dealership claimed no issue or needed a “ reset”. Service lady texted us vehicle ready but was nowhere near ready after driving an hour to pick up . They did not even start service yet. Two speakers where broken and after driving there ( again a full hour drive) the speakers ordered were incorrect models.. they did not even check before calling us! The “ lame” mode is acdangerous computer-chip issue with engine which started a lawsuit with Honda in California as several owners complaint about this dangerous issue that Noone seems to be able to fix. We picked up vehicle, cancelled speaker and got rid of this terrible car by trading in and bought a better luxury suv next day. Never again Dealership was horrible! Shame on you!

Excellent service

My first time here was awesome. My car got serviced quickly and efficiently. I got text message updates and even a video from the mechanic working on my car. I love that. Inside was nice, quiet and clean! The complimentary vacuuming was nothing special, nor was the quick rinse. Thank you to my advisor, Lee Chrestman.

I m always pleased with the service I receive in the service department! From the service writer, Lee, who explains things so I can understand to the mechanics. They don’t try and sell me things I don’t need! And the prices are comparable to others around but I have the security of knowing it’s taken care of in a dealership!

I had a great experience with Gian and the whole Acura North Orlando team. Gian was very professional and very patient with me as we worked together to find the best vehicle to put me in. As I drove off the lot in my new Acura RDX I was smiling from ear to ear. I was very impressed with the Tom from the finance dept, who also had my best interest. I would highly recommend to anyone to go Acura North Orlando first, I wasted a lot of time checking other Acura dealerships out. Nothing compared to the team at Acura North Orlando

Customer service at Acura is amazing. I will forever get all my services here!!

We recently purchased a NEW 2022 RDX for our 17yrs old daughter and we absolutely love the features in the car. We got the Tech Spec on of the Acura and Mr. Jeff Francois who was/is my sales person helped answer all the questions we had and that my daughter has. He also offered to teach my daughter the extra features in the car and helped me set the car based on her liking. I am very grateful for him to be there. He is a wonderful sales person and in general as well. I will recommend my family/friends to see Mr. Francois and meet the whole team at AutoNation Acura Sanford. Everyone in the whole department was wonderful. Thank you so much for everything. Much Appreciated.

If you are in the market for a new car I highly recommend this dealership. I drove down from the Jacksonville area after calling to inquire about a 2022 Acura TLX on their website. From the initial contact Nick our salesman was dry professional. When we arrived in person there was no hard sell. He showed me all the features the car offered, we took it for a test drive and when finished asked if I was interested in purchasing it. Jose New Car Director was very professional as was Tom in Financial Services. I’d highly recommend this dealership if you are in the market to buy a car.

I wanted to express my true gratitude to this dealership. They were amazing and got me into the car my dreams. They took the time to make sure I was approved and left happy I would recommend to anybody.

I went with my husband with the intention of just shopping around for a new SUV and because Nick was so nice and helpful (and great sales man) we walked out of there with a brand new one! There was no need for back and forth negotiating. They brought their A game and made it a simple, smooth buying experience. I will definitely keep buying from them and recommending everyone I know to Nick and the whole Auto Nation Acura team! Thanks Nick, I love my new car!!!

Great service team but they take entirely too long. I'm always there for an oil change at a minimum of 2 hours and I have an appointment. . . . UPDATE. Here I am over a year later and after being told I can NOT get a loaner vehicle because I won't be waiting more than 3 hours for an OIL CHANGE (with an appt)... I'VE BEEN HERE NOW FOR 3 1/2 HOURS AND MY CAR HASN'T EVEN GONE THROUGH THE "COMPLIMENTARY" CAR WASH. I spoke with the GM and he basically said oh well there's nothing he can do because of shortages. While I do understand there are shortages of employees but they definitely shouldn't be over booking! POOR CUSTOMER SERVICE. I DON'T RECOMMEND ANYONE GOING HERE FOR SERVICE.

Everyone was helpful, courteous and efficient.

Talk to Mr. Lee Very humble straight person who will get you what you need if he can.

Found a car on car gurus walked it test drove it and walked out within an hour with my beautiful new vehicle! Best experience I’ve ever had at a dealership Ryan and his team work hard to make you feel super comfortable! I hope to always purchase all my future cars from here!

Took a day off work and drove all the way over from Tampa to Sanford to drive and buy a barely used silver Audi A7. Had been communicating with staff for days and set an appointment to see and buy the car. On the trip over to Sanford, the car was allegedly sold- w/o contacting me - which they had to know before I arrived. I showed up after a 2 hour drive and the specific car I wanted was unavailable. Very unprofessional and a waste of my time. Would not recommend. Edward T was the guy I was communicating with. Do better.

Love the service great experience

The new car sales team are easy to work with and very patient. I highly recommend this dealership for your next Acura purchase!

Excellent service. The staff was knowledgeable, friendly, and went above and beyond to make this a positive experience. They went above and beyond and are the best in the area.

I used to order parts here, but their prices are double than what you'd pay on any Acura website. Will no longer come here for parts or service.

I bought my first new car and my first Acura at AutoNation Acura in Orlando a few days ago. What a great experience! The customer lounge was calm and comfortable with free beverages and wifi while I was waiting for applications and paperwork to finalize. The dealership showroom was clean and showcased a few models in the Acura range of vehicles. About the sale though. I was in contact via email for a week with Brenna Collins. She is a wonderful and cheerful salesperson. Brenna is easy to talk to and willing to help with anything she can. Brenna answered all the questions I had about my car. She and I discussed my trade and finance options. We talked about all of the tech and features that came in the car as well as who to contact when I am ready to have accessories installed and tint put on my windows. Brenna working along with her Finance Manager Kyle Morgan were able to find a local credit union for finance and kept my payments below my max requirements. Kyle is a tell it like it is guy who is going to help you and give you the facts just like Brenna. Kyle and I went over finance options, protection packages and discussed accessories as well. My time spent dealing with Brenna and Kyle felt like I was buying a car from a friend. No surprises. Just open and honest conversation. There were no excessive markups either! I will be taking my car in for service at AutoNation Acura when service is due. When it is time to trade up. I will be right back to talk to Brenna and Kyle again. Thanks!

I bought my first new car at AutoNation Acura in Orlando a few days ago. What a great experience! The customer lounge was calm and comfortable with free beverages and wifi while I was waiting for applications and paperwork to finalize. The dealership showroom was clean and showcased a few models in the Acura range of vehicles. About the sale though. I was in contact via email for a week with Brenna Collins. She is a wonderful and cheerful salesperson. Brenna is easy to talk to and willing help with anything she can. Brenna answered all the questions I had about my car. She and I discussed my trade and finance options. We talked about all of the tech and features that came in the car as well as who to contact when I am ready to have accessories installed and tint put on my windows. Brenna working along with her Finance Manager Kyle Morgan were able to find a local credit union for finance and kept my payments below my max requirements. Kyle is a tell it like it is guy who is going to help you and give you the facts just like Brenna. Kyle and I went over finance options, protection packages and discussed accessories as well. my time spent dealing with Brenna and Kyle felt like I was buying a car from a friend. No surprises. Just open and honest conversation. I will be taking my car in for service at AutoNation Acura when service is due. When it is time to trade up. I will be right back to talk to Brenna and Kyle again. Thanks!

Great service! Thanks

The experience was great, easy and no haggling

I purchased my vehicle there about 2 months ago and I can say the service is great. Been there twice for service and Marcos is really great. He's been such a great help keeps me updated with my service. I drive almost two hrs just to go there for my service I wouldn't go to any other acura.

Julianna Pagan always makes our maintenance visits go as pleasant as possible. Really pleased with their service.

As always, the service at Auto Nation in Sanford is outstanding. Jeff always provides clear descriptions of what is going on with my vehicle and guidance in what is necessary for safety and my budget. This is my seventh Acura and I wouldn't switch as long as Jeff can keep it going for me. Thank you Auto Nation!

This dealership is so great! After purchasing from another dealership, we have returned. Buying process was quick and smooth. The salesperson was great, no run around. The finance department was as expected while buying a vehicle, but they were quick. MUCH BETTER than the last dealership we had to deal with. This dealership was professional!!!

I bought a car here a few months ago and it was a pretty good buying experience. Very happy with the BMW I bought from them. I had an issue but they resolved it promptly. Thank you!

Excellent experience. Had a free drink while I waited. They even sent me a video of their service and recommended services. Completely satisfied with the service.

Julianna is always great and very helpful. I'm glad she is my service rep. My 2020 MDX PMC went in for service for oil and tire rotation. It was fast. And the they washed the car and it came out looking very nice this time. Service always do a great job.

They were very respectful and helpful we us I’ll will recommend anybody that would like to buy a car to AutoNation Acura Dealer

I inquired about a vehicle over the phone and was scheduled to go see it. Soon after scheduling I found another car at another Autonation dealership. When I told Catro offered to have it brought to his location which is closer to me. Castro was very good and had patience with all of my questions. Start to finish was a great experience.

I have worked with Guliana on multiple occasions before. She has always been forthcoming with what is needed, what can wait, and no pressure to get any particular service done that I was not comfortable with.

Great and timely.

My service was superb! I have never had such a good experience at a dealership before! Carolyn was amazing; she did everything within her power to save me money, make the maintenance as low-impact to my schedule as possible, and took care of all the logistics of getting me a loaner car! Definitely the best customer service I have ever received from any dealership - not to mention it's Memorial Day weekend and it was super busy, so she was extra awesome!!!!

We have sold several cars before and none were as honest and upfront as our experience at AutoNation. We were offered a price for our car and after an inspection we were honored that price. No tricks or excuses or swaps, just an honest business deal. Athan communicating about every step of the process and we were out the door in the promised amount of time. Excellent service and no pressure.

They treated my family and I with respect, Gian (the salesman) was upfront with everything. Even after the purchase I had a couple of concerns and Gian and the sales manager addressed them and fixed them promptly. They serviced and detailed the truck, and also put on a set of new tires. Overall I’m very happy with the service we received.

My husband and I had a great experience with Mr. Francois and Kyle. We were able to do everything electronically, so when we got there all we had to do was test the car out and sign the papers. Took less than an hr, where with other dealers we've dealt with took half of our day. I will definitely be coming back if we are in the market for another car.

Service was fast. Communication was easy. Jeff was great!

Great place to purchase your car here and their service department is top notch. Great customer services all around.

I had concerns about shopping for a used vehicle online, but found what I was looking for at AutoNation Acura North Orlando. The Internet sales person, Brenna, took me step by step thru the process. She was friendly, smart, and had taken the time to know everything about what I wanted - even though it was not an Acura. The dealership is impressive, best I have seen in 50 years of car buying. The amount of preparation on my new used vehicle was astounding. It is literally like a new car. This experience made the 110 miles round trip totally worthwhile. I'll be back.

Very seamless experience with our car purchase, honest and upfront. This is our second purchase from them. See Alex in sales, he is your guy!

As much as I didn’t want to go to Sanford to get a car, I only went because they had a car that I was very interested in financing. I was already at an Auto Nation but they didn’t have anything I liked. The sales person reluctantly showed me the car I saw in their nationwide inventory that I expressed interest in and if possibly there were other cars in that price range. After narrowing it down, I went with the initial car I set my eyes on. Since the car was at the Sanford location I had to agree to purchasing it even though I haven’t seen the car. I said forget that and my husband and I made the trip to Sanford. And I’m glad we did. I called in advance and told them I was on my way to test drive the 2014 Nissan Sentra. They just got the car a couple of days prior and I was the first one to test drive it. I loved it! I put a deposit so they can take it off the market and they actually, I didn’t believe them. Four days later the car was mine. We went up there after work, we took it for another test drive, I asked lots of questions and we ended up leaving around 11pm. The finance guy Kyle was cool, he wasn’t trying to rush through so he could go home and he found me a really lender with a great Apr. And Castro, my sales person, stayed there until everything was finalized. Really cool guys who made my first car buying experience surprisingly very pleasant. Thanks Acura Autonation.

Fast, efficient, communicative, friendly I drive out of my way from south Orlando to go to AutoNation North Acura Service. Carolyn Roy is the best!

We had a great experience at this dealership! Nick (in sales) was great helping us find the right car with all features that we wanted. Tom in finance was awesome with helping us finalize the details. A++ all around

I would like to inform you of an experience I had at your Acura of North Orlando store. On Monday 8-16-21, after my wife had been dealing with salesman Ghazi and finding the car she wanted, I accompanied her to also test drive the car. We absolutely wanted to buy the car and went inside to do the paperwork. After discussing a couple of accessories we wanted and having our credit checked, we waited for the paperwork to be prepared. This took a little while, probably longer than it should have since the salesman came back a couple of times and we had to remind him of the accessories to be added to the worksheet. We also had to remind him to include the small payoff from our trade in after another time. He was a nice guy but seemed new so no big deal. Our frustrations mounted when he was away from us for a minimum of 30 mins. He came back and said it would be 10 more mins. 18 mins later the business manager came to us, I do not recall his name, and said it would be a short while longer. I told him we would be leaving in 5 mins if things weren’t ready. A few minutes later, we were asked how we were going to make our down payment. We responded that we didn’t have a checkbook but could bank transfer the money immediately. Ghazi went to tell this to whomever and then came to say that a transfer would take even longer. This is when my frustration reached its breaking point. I went to the business manager and told him we were leaving. We would go get our checkbook and he could call us tomorrow when everything is ready. He said he doesn’t understand why we would leave. I said do you want to sell the car to me? He said no. I asked for them to have the GM call me the next day and he did not, I had to call him. The GM said that the place becomes like Walmart after 5:00. There were 2 other buyers in the entire store. I guess the GM feels like spending 60k on a car is akin to shopping at walmart. At this point I will tell everyone I know that buying from autonation dealers is a huge mistake.

Julianna was an awesome service tech! I brought my 2019 MDX in that I just bought & wanted a full inspection to ensure everything was good before my 7 day return window with Carvana was done. I was there for a total of 2 hours & Julianna gave me updates every 30 minutes on the progress & what had been found thus far. Everything was in the green & I just needed an alignment. I would definitely recommend bringing your car to AutoNation Acura for a great service experience 😊

Our salesperson, Gian, was great. Highly recommend.

From the moment I arrived until I picked up my car, I was greeted by Hope’s smiling face. Very quick to help and check me in and out.

Super Service Representative for my RDX. Explained everything to me and came by 3 times to give me updates on the progress of my service.

Hope is the best agent, really cares that she provide you with timely updates and goes above and beyond to make sure all your concerns are addressed

Our salesman, Alex Walz did an amazing job! He knows his product and gives information very well! He was very pleasant to do business with and I would highly recommend him to others!

Loved how informed Alex Walz was regarding the car we went to see. He shared so much information and answered all our questions. He wasn?t pushy at all but very attentive. Once we decided to make the purchase he talked us through the process. The finance department also did a good job.

Excellent - Carolyn was great and very efficient! She had a loaner car for me.

Oil change. Quick and comfortable. No pressure to be upsold. Nice service department personnel.

Great service completed as promised. We have owned Acura's for 20 years and have found the cars and dealer to be great.

Great experience. Will return soon for any future service.

Easy and professional, pleasant service experience.

Friendly and knowledgeable. Would recommend to others

Decided to wait this time for my service. Fast and easy. Comfortable waiting area.

I was dealing with a sales person who gave me the run around and told me he would have numbers to me but it’s been 8 days. I texted to see if he was available and he told me he is off and had to go pick up his son. I drove up to the dealership to drive the car again and saw this sales person standing outside. When he saw me he hid his face and ran inside. I’m not sure why he was playing games but I will not be going back to this dealership ever.

The car seems to be nice so far and I am happy that I chose this car among many other brands

An oil change and tire rotation took 2 1/2 hours. Really excessive time.

I had a simple oil change done. Looks like the oil change was done correctly. When I get home I noticed an oil hand print on the hood of the car. I have changed oil many times over the years and I have never left an oil print on the hood. Can't believe how you can mess up a simple oil change? I guess I am going to have to do it myself!

Lee was great from start to finish. He made to sure to sit and discuss all of the recommendations needed on my car with me in detail and make sure I understood what was needed and the costs and process. He kept me informed throughout my waiting time.

Made an appointment and was given a large number of options. Met with my service advisor, Carolyn Roy, who is always very helpful and efficient. My car was serviced and a multi point inspection was completed. Carolyn reviewed that with me. Was in and out in 1 1/2 hours. Waiting area was nice. They even washed my car!

Gian was great. He was very fair with the price. He came through with what he said he would and didn't try to pull any shenanigans. A couple of things went awry that was not his fault but he stayed calm and helped us through it and all was great. Thank you for a wonderful selling experience Gian!

This was a service appointment. As always, I got right in as scheduled and was finished on time as I had requested. My service guy was very friendly, explained everything in detail, called me as promised about any additional work that may be necessary and texted me when the vehicle was ready.

Mike Thomas was very personable, the showroom was immaculate

Jose was very professional, courteous, upfront and honest and he followed up with me from beginning to end

Had a great experience leasing a 2021 Acura RDX through Jeffrey.

Great service. Haven?t driven the car much but so far so good.

Amazing service every time! I would highly recommend them :)

Excellent service . The young lady that helped me was very efficient and friendly. She kept me informed about the progress of my vehicle.

Great experience! Mike was extremely helpful and personable.

Always enjoy coming here , everyone is always friendly and helpful

The service person courteous and knowledgeable good experience.??

It was really good. I was helped and Jeff did a great job finding me a car.

Appt scheduling easy, waiting area comfortable & service rep Lee very nice and a familiar face after many years of doing business with this Acura dealership

This dealership continues to be an absolute pleasure to work with. I purchased my first Acura from them and have enjoyed my visits with their first-rate service department for many years now. I took my 2nd Acura (2017 RDX) in for service at >69,000 miles. As usual, I was promptly greeted and then introduced to Service Advisor Jeffrey Morton. Jeffrey aptly identified my service needs and then had my RDX fully serviced and returned to me much sooner than I had anticipated. Hat's off to the service crew! Each and every employee that I encountered at the dealership greeted me with enthusiastic helpfulness. I am so thankful that I again chose AutoNation Acura North Orlando. I plan to continue to have all my service work done with them. In view of their superior expertise, positive attitude and great value, it just doesn't make sense to go anywhere else.

I?m very pleased with mdx,it?s a big improvement over my 2017 model!

Oil Change Service. As always, my confidence level is always up there knowing that my car is in good hands whenever I bring it in for service. Attendants are usually professional, courteous and attentive. The waiting area is excellent and I never have to wait for too long.

Lee was great to work with as service manager. !!

Competent professionals with good communication skills

Great service and excellent customer. Rate 10-10 Love it

I purchased a used truck with additional. maintenance plus program that cost over $3,000.00. My truck has repairs need covered under my package and the "customer" service staff stated I had nothing. Not only that, certain services were done by someone else and did not care to elaborate. I requested a manager and he refused. I've owned my company for over 24 years and would never treat my clients the way we were treated. RUN!!! do not spend your hard earned money with these people just to be treat like nothing once you purchase your vehicle. ALSO, make sure you analyze every detail of your contract prior to purchase, my vehicle purchase was for $12,.000, I put $3,000 down and somehow i will need to pay $27,000 after interest. I understand people who's credit is not the greatest, however this is ridiculous.

Michael Thomas is my guy. I lived 120 miles away from the dealer. Mike able to give me the quote in the morning and have everything ready in the afternoon. Almost everything can be done online, just some more signature at the dealership when I go get the car.

Lee was very attentive to the service I was having on my TLX. He explained what needed to be done and my car was washed and ready to go at the end of my visit. Lee went the extra mile and was able to get additional information on the tires I was needing for my vehicle. Lee even called me over the weekend to report what he had found out. I definitely felt he cared about what was needed and wanted to make sure I got a good price for the investment I was about to make.

Seamless process. Alex is great! Very happy with my vehicle. Was able to trade in my old car for a great deal as well.

We have very satisfied with Auto Nation. Friends and family members bought vehicles from them. The service is superb to any dealership we’ve ever used. Honest prices and 10 star customer service.

More than satisfied with the service provided. In addition nice facility and friendly/professional people.

Excellent dealership. Carolyn was my Service Advisor and she goes above and beyond the call of duty every time. I highly recommend Auto Nation Acura to anyone looking for a quality vehicle, top of the line customer service and a excellent Service department. Carolyn is the best because cares!

The comments above are a review of my oil changes, tire rotation standard service.

We were looking for a high-end hybrid sedan. We did not know what to expect as we walked in the showroom. We ended up purchased the last available RLX on the same day. Ms. Ashlynette Matos was very attentive. The interior of the car is beautiful and comfortable. The car runs smoothly and accelerates fast. There are many safety features as well. The only complain is that it would be better to have a button to push for closing the trunk. The electronic navigating system could be upgraded as well.

Purchased a new Acura TLX after having my previous car for over years. I was dreading the whole process ,but the salesman made the process seamless. He was knowledgeable ,personable, most importantly quick.

very professional service, recommand very highly for buying car or repair work

My specialist Hope was very helpful and explained everything clearly. I ended up having a problem after my service but she was quick to take care of it quickly and professionally.

Friendly and efficient service with service and purchase.

Acura AutoNation has a great service department. The personnel and facilities make a service call a very pleasant experience. It reminds us of how good our decision was to purchase our vehicle from this dealership.

I went for a routine oil change, but described an intermittent shifting problem and I just wanted their feedback. They pursued the problem and found a software update that solved the issue.

Carolyn was professional, competent and very easy to work with. My TSX needed a timing belt so it was an extensive repair but the techs did a great job.

It was my first visit in AutoNation. Scheduling was very easy. Timely and excellent evaluation of my car ewa problem, completed repair as promised. My repair requited leaving my car overnight so I was offered a replacement vehicle surprisingly identical to my own Acura which made me feel great and at ease driving. I trust them and will return for future service to this dealer.

My A 13 service was fast an the Service Rep was friendly and knowledgeable.

Jake the sales consultant was extremely helpful and friendly. He was very knowledgeable as well. He patiently explained all the features and gave us good advice. I will definitely like to come back here again for my next car purchase.

Jeff is the service person I dealt with. He was very professional and very helpful and offered services that could have been done but was never pushy. He met me at the car when I pulled in and directed me where I needed to go. It was all a very good experience. Top notch!

Carolyn provided excellent service in getting my auto serviced.

Jeff always gives me the best care over the past many years servicing my Acuras. The last service was no exception. The attendant in the service line actually made my drop off even easier than normal. I was running late for my next appointment - he expedited my drop off and helped get me into my loaner in less than 10 minutes. Just amazing service.

Great service, very friendly and polite staff. Car was in and out in no time at all

Outstanding service, Hope did an amazing job. She is professional, efficient and knowledgeable.

McKenzie way Sanford Acura in North Orlando is great!

Service done in stated time frame and I was well informed.

First class service. I live 45 miles from the dealership and have only one car. When I mentioned that they immediately offered me a loaner - I didn't have to ask. Very professional and thoughtful staff.

I leased a vehicle in 2018 and the process was less than favorable. I was told one thing when dealing with one individual and something else when dealing with another. They purchased my vehicle as a trade-in and sent me 2 separate checks over a 30 day period AFTER they said they'd pay the full amount, just like CarMax would. However, much has changed in two years. They were responsive, answered my questions promptly, worked with me to trade-in the leased vehicle and get me a car that fit my budget and made me happy. Very important to me considering I keep my cars for a long time. I'm glad I went back and gave them a second chance.

This dealership has been great and good to me since we moved to Central FL. All quotes and recommendations for my Acura TLX has been on point. The opportunity to have a loaner while working on my car and keeping to schedule has made me a long time customer. I will like to say thanks to Carolyn my advisor as well as other receiving staffs during my impromptu visits. Keep up the great services.

Service was great - Carolyn Roy was wonderful!!!

The sales associate was polite but not very knowledgable. The process took quite a while and it was late in the day when it was complete. The sales associate was very anxious to leave so I didn't get a complete review of the vehicle.

Lee always my experience a great one. He had a courtesy car ready for me while my car was being serviced.

A bit annoying having to listen to the tv and the music at the same time.

I was kept well informed throughout the service being performed. Excellent facilites!

From first contact until driving off the lot. Excellent service and experience, my son wants an ILX we'll be coming here.

Excellent service. Very friendly staff and customer service.

Excellent car buying experience. The company met my request in a very efficient process.

Very happy with the service we received, very happy our service tech kept us in the loop throughout the process

Carolyn is knowledgeable, no courteous and efficient.

Had a great experience working with Mackenzie and Mike. We called ahead to check on a particular vehicle and they had it ready to test drive for us by the time we arrived. Mackenzie did a great job showing us a lot of features that many of the other dealerships did not take time to go over in detail. Both Mackenzie and Mike made it an easy, breezy process to get the car I wanted and get the deal done as quickly as possible. They offered great service and had colors combinations that we haven't seen before. All in all, a smooth, professional, and spectacular experience. I would most definitely recommend them to anyone looking for a vehicle.

Great experience working with Lee Chrestman, Service Advisor and crew, very professional and approachable. reasonable pricing for my RDX's A1 servicing.

Loved my experience here, the honestly was refreshing and such an easy process to get my car.

Always get top service at this dealership! Highly recommend!

I've been working with Carolyn as my service advisor several times now and she's fantastic, honest professional and really doesn't push or pressure unnecessary services.

Service personnel at this facility are excellent. They tell you what is needed, they do excellent work and are always polite and helpful

I have always had great service at Acura. Lee is great to work with. Always very helpful.

Excellent customer service, good communication and courteous. Highly recommend.

I went in for a routine service and a computer system (transmission) upgrade. While I was there It was recommended that I get the 50K service. Since I had a loaner car, it seemed like the thing to do. Everything was explained to me before, during, and after the service. There were no shocks or unexpected expenses. It total the service rep was outstanding and I would continue to get my MDX serviced here.

Excellent service for my RDX maintenance appointment. Very friendly and communicative advisor.

I was disappointed that the dealership does not use Amsoil, but the service was wonderful, I had a comfortable space to wait for it and the service was done in less time than estimated.

Excellent and timely service. Impressed with the supporting staff and their help.

The staff were very pleasant and made you feel that they were pleased to have your business. Service representative listened to my issues, explained what would be done and I would be contacted for any additional issues found and costs. Very clean facility. Kept updated. Received vehicle when promised. Very pleasant service experience. Would recommend to friends and family.

My service tech was Carolyn. She handled everything beautifully from start to finish.

With my 4th Acura lease, I had service B1 at the dealership and was very satisfied with my service representative, Hope, and with help from Jake in the sales department on questions I had regarding my new TLX. He let me drive the car while he served as a passenger to go over the car's features like cruise control and Sirius settings. This is a great dealership and I am comfortable with everything about it!

Greeted on arrival. Staff were pleasant, explained what needed to be done, how much it would cost and when the car would be ready. Was a pleasant experience. Will keep bringing my Acura here for service.

For a Saturday afternoon I expected to be there for hours but it turned out to be a quick fix, bulb removed and a new one installed. If I was there 30 minutes that would be a lot since they also washed my car.

Lee handled my service great. He took care of all details.

I have another review on this site and I cannot add to it therefore I am entering another one. The sales manager again spoke to me and asked me if he got me the right part would I take my bad review down. I told him yes I would. He ordered the part and it came in a week ago , as my salesman called me to tell me he was putting it in the mail. I thanked him and was waiting for the part. The sales manager called me to inform me that he would not send the part out until I removed or changed my review. I have still not received the new part. The sales manager called me 3 times in 2 minutes when I would not answer the phone after our previous conversation.

Overall good experience. People are friendly over there, and not too pushy. A little bump with finances, but they fixed it quickly. The sale person Ms Mackenzie is the best, she knew her stuffs, very honest and efficient with customer.

Service Advisor - Carolyn is alway helpful and the tech did a good job

Courteous, safe, professional service. I'm made to feel important.

My service advisor was very helpful, keeping me updated on progress and very business like.

Handle my unusual electronic problem very professionally.

During this Covid 19 time (and being vulnerable to Covid), we did not want to go to a dealership and have additional exposure. We knew what we wanted in a vehicle, Auto Nation Honda had it on the lot, they delivered it, we did the paperwork, and the deal was done. So very easy and much appreciated. The guys we dealt with did their jobs with professionalism and courtesy.

There was no delay and my service representative handled my every need.

Great service and knowledgeable service and staff and courteous and pleasant

Carolyn was great. It?s hard finding good service in Florida (in any industry). I was a bit apprehensive about dealing with AutoNation service as my previous experience was with their sales department; an experience that was anything but positive. However, Carolyn?s authenticity was very disarming. I will absolutely return for service.

My problem was taken care of in a timely manner and the Services person was able to answer my questions

Took my Acura Tlx in for service at AutoNation Acura North Orlando and as usual the service was exceptional! Jeffery Morton is always my advisor and took care of me just as he always does. In the days of covid nothing seems normal but my experience was great. They had seats socially distanced so waiting wasn't a problem and I felt comfortable the entire time!

Jeff Morton in service and GM Rob Breedlove went to great lengths to support the 60k service of my 2018 Honda Civic. They reviewed all required and recommended services for the Civic, providing their expertise. It makes me feel safe to have AutoNation Acura service my car.

I was driving to work and notice a noise coming from my tire and I parked to see a screw on my tire which I had recently purchased at Autonation Acura. Took the chance called and requested an appointment and drove to the dealership. I was grateful for the willingness to give me the appointment that same morning before going to the office.

Thanks to Carolyn for taking care of my service. The initial visit was related to a dead battery, but Carolyn was able to get a full vehicle inspection and take care of the "little things" that had had been neglected during this time of isolation that resulted in under use of my car. All was completed in a couple of hours and she kept me informed of all the progress.

Great experience all around. Very Happy with my MDX A spec with Technology package. Great customer service experience.

Excellent experience. Timely intake and outtake. Good communication. Kind and accommodating people.

Very satisfied buyer of a used car and very satisfied with the repair services.

Timely and Pieasant. Everyone followed Health Guidelines regarding COVID 19, made my wait comfortable.

The following is an honest assessment of my experience with my Acura dealership. I scheduled my car's service online and the process was very easy. Upon arrival at the dealership , I was promptly greeted by a courteous and friendly staff member, who invited me to take a seat in the waiting area, which is nice but it could use new and updated furniture. I was then greeted by Carolyn, a service associate, and she explained some things regarding the services they were going to provide my car with. She was friendly, personable and professional, and stayed in touch with me all the way through the process. I had requested a ride to my workplace and I was driven there promptly, but the SUV they took me in needed some cleaning. Someone with allergies would have a hard time riding in that vehicle for a longer ride than mine . My car was serviced in a reasonable amount of time, washed, and vacuumed on the inside. A quick wiping of the dashboard would have been appreciated but it's absence did not detract much from an overall positive experience. Thank you!

Very good experience. Service was completed even faster than I expected.

Service was prompt as scheduled. Facility is clean and practice social distancing. Technicians were informative.

Great experience , great service and will be back

Fast, friendly, service! You can tell they value their customers. They have the best service department I?ve ever dealt with.

As always, very good, prompt, professional service

My 1st sevice for ny 2020 TLX was super smooth and quick. Hope my service rep was very thorough and efficient

I love the personalized service I get! It was short notice and they were so accommodating. Mr. Christmas took good care of my car and me! When they didn?t have what they needed they gave me a loaner car until mine was fixed!

Everyone is very friendly. Service is fast, and plenty of comfortable places to wait.

Mike Thomas was great to work with and they had a vehicle color I was pleased with.

Greeted immediately by name and escorted to very comfortable waiting area. Car washed as part of the service.

Had a great experience trying to buy an Accura from Josh Parazine from out of town over the phone , got it all taken care of over the phone and they delivered the car to me on time in perfect condition the day of my arrival. Went over and above to help me make the purchase very easy and quick , and the Accura rdx is best of class in my opinion. The experience at Auto Nation represents the car well!

Julianna did a great job of explaining what needed to be done and got it done on time and for the price she quoted.

The Service department at AN Sanford will go out of their way to make sure you get the service and help you need with almost anything. The service is thorough, prompt and professional. Carolyn is an excellent and knowledgeable advisor. I will continue to take my Acura there for as long as I own it and will probably get another one there.

Service on my vehicle was done fast with care. The service representative was very knowledgeable and understanding

Service department was very professional and informative, as was Carolyn, the service advisor. I was given a multi-point inspection report for the services rendered.

Makenzie was fantastic, friendly, knowledgeable and attentive. Hands down, best car buying experience I've ever had. Entire team was amazing, including the finance manager and service department manager. I couldn't be happier with the experience that the entire AutoNation team provided. 10 out of 10 without a doubt. Thanks team!

Great service. Quick and explained everything.......

Wonderful experience. Great customer service with a caring attitude.

Went in for service during ?The Pandemic?. Showroom took precautions to help us stay safe. Service was quick and the rep kept us informed throughout the process.

Fast service, always a pleasure to have work done correctlyand efficiently.

They are amazing and very helpful! Please do yourself a favor and don?t waste your time anywhere else

Went in for oil change. Good quality service. Location is very clean not a long wait.

Thanks for the excellent service during difficult times.

I would recommend autonation acura of north orlando to purchase a new or used automobile great people all the way from purchasing to service

Being a COVID Captive, I decided to use the time to get my RDX serviced, and to wait for it at the dealership. What a good decision. They had Starbucks and snacks, WiFi, and plenty of room to effectively practice safe social-distancing. Jeff Morton, my service writer, was fast, courteous, and very helpful making sure everything was complete, complete correctly, with a little extra service. What a treat from my kitchen table! Highly recommend the service department and Jeff Morton at AutoNation Acura of North Orlando.

I?m always very satisfied with the service they provide.

Last time purchasing Acura. I am a lifetime Acura owner, but this will be the last time I ever purchase an Acura or recommend anybody to Acura. Purchased the 2019 Acura RDX almost 2 years ago, and have never regretted a purchase so much before. It is the most unreliable vehicle I have ever owned. The vehicle has been in for service more times than I have been able to drive it. I have driven a loaner vehicle more often than my own purchased vehicle. The transmission has failed on me numerous times, had to have the vehicle towed last time to the dealership because it completely broke down. There isn't a moment I start the vehicle and happy with it. I am nervous at every stop light of pushing the gas and the vehicle not moving or switching gears like it has done numerous times to me. I don't feel comfortable letting my girlfriend, mom, or little brother drive the vehicle because at any moment the vehicle could stop functioning and put their lives at danger in traffic. The sound system has yet to work with my phone via the USB cable, half the time doesn't even charge my phone, so for 2 years now I have not been able to listen to my own music or use my phone navigation with the Carplay features. The lane keep assist battles with itself to keep inside the lanes throwing the car left to right trying to stay in the lane. The braking system is very unreliable as well, do not rely on the smart braking features to come to a stop!!! Overall I am truly unhappy with my purchase of such a luxury vehicle. I will never purchase an Acura again. As well recommend my family, friends, and loved ones to stay as far away from Acura as possible!!

I took my MDX in for routine tune up. I was met in the service department immediately. They had my paperwork ready and I went to the customer waiting room. There were drinks and snacks for anyone that wanted it. My service representative kept me informed with all aspects of the visit.

Great experience!Great service as always by the service adviser Macy!!

Great staff. Everyone was profession and knowledgeable. Great experience.

Lee and the Acura service team exceded my expectations, AGAIN. We needed our Acural MDX to attend medical appointments. The Acura team expendited the part needed and completed the fix in less than 24 yours. I buy Acura's because of the quality of the vehicles and more important for the quality of the service after the sale. Great Job!

My Service advisor, Hope , was excellent!! She explained things thoroughly and clearly. She followed up with an update and an approximate time the work would be done. The repairs were done on time. I was completely satisfied. My experience with this service department has always been very positive and satisfying. I will be back.

Good greetings and service! Very accurate concerning waiting time!

Excellent - no complaints. Service was timely and all services requested were performed.

Sales person was great but the finance guy was not. I recommend any future buyers not to negotiate financing with the dealer but instead to get a loan from their own bank.

Joshua was very efficient with the paperwork. He also explained in detail the features of the RDX.

I purchased a new 2020 Acura RDX recently and the staff, specifically Josh Parazine and Paul Bezmen, were great to work with. They were extremely respectful, very knowledgable, and made the stressful process of car buying fun.

This was a scheduled service appointment and it went very smoothly. I was greeted at check-in and the initial paperwork was taken care of. My service rep came to me within in minutes to review what they were going to accomplish on this visit. I had a time restraint which they noted and say it would not be a problem. Before the initial service time allotted they were finished, the car washed and all the paperwork was completed. The entire process, including working with the people, was great. They, the dealership and people, when out of their was to insure everything was done to my satisfaction. GREAT JOB by everyone.

Rubby made our purchase experience seamless. Th vehicle we wanted was not available at the time of visit. Once we knew we wanted an RDX, Rubby made sure to keep us posted when one was on its way to dealership. Exceptional professional.

My Sales Associate Chuck was good Knowledgable, Paul the sales manager was respectful and professional. ZACK KELLER was EXTREMELY RUDE! He is the CFS/MANAGER there are people in this world that that believe they are the SMARTEST PERSON in the room ZAK KELLER thinks he is one of the persons, unfortunately for him I am not one those persons who are intimidated by a person like him ,this fueled his frustration which led to many uncomfortable and unpleasant situations throughout our transaction. My wife felt SUPER EXTREMELY UNCOMFORTABLE! I could only assume how many customers or potential customers he has offended over the years! He claims to be the head persons at the dealership. I would only hope that auto nation would have a talk with him maybe a refresher coarse on Humility and respect for the intellect of others would be par for the coarse! This I believe has hurt auto nations image as a leader in automobile dealership sales! I am not one ever to even do surveys but i had to make an exception . I have purchased many cars too many to count over my lifetime and dealt with hundreds of sales associates and managers but have never come across someone so blatantly pompous with his reactions. To name a few of his offenses if you don?t purchase all of his add on?s at the end of your deal you must be an IGNORANT PERSON! This is how he tries to make his customers feel! If you don?t take the financing he offers or go into a lease that he believes works for him since (HE IS THE SMARTEST PERSON IN THE ROOM) you must be stupid! He uses tactics such as the pregnant pause and a look of dismay and indifference! This truly was the worst experience of all times closing a deal at a dealership! Which should be a Joyous occasion. As I mentioned I have purchased hundreds of cars over the coarse of years YES I AM A CAR ENTHUSIAST! My wife who always gives everyone the benefit of the doubt was so uncomfortable that she couldn?t let it go in fact I am sitting here on a Sunday Morning at her request to do this review on my time of rest relaxation and leisure! This should be a review to ponder both for AutoNation and for any Potential Customers Caveat Emptor!

Outstanding service with loaner car! Best service I have ever received at auto repair!

I love AutoNation Acura North Orlando! Spiros Kopsidas is the best Service Advisor. He is so warm and transparent! He always makes sure that my car has a full comprehensive safety condition inspection?-battery, full synthetic oil change, tire rotation, brake check and tire checks all summed up with a complimentary car wash! The wait time is relatively low and is very pleasurable with complimentary beverages and snacks while watching HGTV!

Great service. Appoint started and finished in stated time.

Macy, my service rep, was very welcoming and helpful. After the service was complete, she helped me reconnect my phone to the auto.

Went into dealership for routine service, however, I indicated that a TCMP warning light had come on. Waited for the car at the dealership and was told it was ready only to find out upon leaving the dealership that the TCMP light was still on. Pulled back into the dealership and was told I'd have to come back to have the sensor replaced. I live one hour away and have to drive to Tampa this week. Very disappointed...........

Our battery died while my wife was out and about. Within an hour the car was towed to the dealership and a new battery installed sending her on her way.

MY SERVICE REP Carolyn is a gem. So thorough and nice

I had a persistent air pressure problem. Thought it was cold weather. Took it to my dealer at 4pm and they repaired a small nail puncture and had it back to me in 45 mins

I m happy with the service I got post purchasing. There was a damaged part which is now replaced for no cost becuase it was already damaged before purchasing this vehicle.

Excellent customer interface, very clean facility, car was serviced very timely. I appreciated the car wash but was disappointed that the dashboard was not cleaned.

Great Service and Spiro is a great Service adviser!

Wonderful and helpful customer service, sales, finance representatives. Appreciate your help in finding the right car for my family

My service manager, Spiro communicates perfectly and takes great care of me each time I am in.

Excellent service , friendly staff, and still love my car very much!

I felt really pressured. I did not go in to buy a car, but I walked out with a new car. Very hard on me.

Like I mentioned in the title.... Spiro is great! My 2nd time having him as my service advisor and he is fantastic! He is professional, knowledgeable, customer oriented and personable! We will definitely go back based on his service! Very pleased!

I had an emergency repair late on a Saturday afternoon. Lee, the Service Advisor stepped up, made the repairs and sent me on my way. Lee and the Acura team made every effort to take care of my needs. I was impressed with the responsiveness and professional conduct. Lee, is the best service advisor that I have worked with.

Always fast and friendly service I was able use discount coupons, sent to me via email, huge savings

Fast, Efficient service. Appreciate the complimentary car wash too!

I had a great New car buying process. They explained the entire process. Prompt follow up on questions during the buying process. Sales person was knowledge and friendly but not overbearing.

The service was very good. It was on time. The employee took his time and gave me an explanation what my car does need. Thank You a lot!

Searching for certified Acura with low miles. Q. Sabir was extremely helpful in assisting me and educating me about the cars unique features, reliability and extended warranty. I had peace of mine when I left with my 2017 Acura IXL. No haggle pricing below blue book and gave me great trade in value. We love Autonation because it takes the stress out of buying and this is our second purchase from autonation. We highly recommend them and their team.

No appointment but was treated courteously. Service was explained throughly, pricing given in detail, work performed quickly & cleanly. This dealership is a breath of fresh air, truly honest and takes pride in their product and workmanship. Would highly recommend to everyone!

Great routine service and the consultant kept me informed

McKenzie was AMAZING! She made the buying process much easier than anticipated.

Excellent service all the time. I?m on my 3rd Acura and great product with exceptional service department. Ask for Spiro.

This was the worst ever experience buying a car. The salesman Philip was good. The finance person was a jerk. I should of walked out. I have purchased several cars over the years and this is the first time getting mad. I wished I didn't give them my money because they didn't deserve it. If you want to be treated by a jerk by all means go there!

I had an awesome experience. Lee, my service manager was extremely helpful, explained everything to detail( my car needs) and went the extra mile to make me feel comfortable with my decisions. Thank you!

She was very nice and explain the service of the car to me. Kept me informed on what was going on with the car.

I have been going to this dealership for over 10 years and everyone there is courteous and helpful never pushy . They check the vehicle and recommend service that may be needed or what can be done later. Very professional

Spiro always rocks. Calls me when done. Always timely. Great communication. Provides loaners when able almost always.

Hope is amazing. She is great at communicating and made my experience a pleasure.

Spirits did a great job, from start to finish! He was friendly, efficient, and timely.

Great quality service and customer care. I have been going to Auto Nation for a couple of years, and have been very satisfied with their quality and customer service, and I will recommend this dealership to friends and family. What a Great job guys keep it up.

They were great as always! My rep is always there for us and a loaner is available anytime I've needed it. Would recommend to anyone looking at an Acura...see this dealership!

On time and provided complete service promptly. No issues with car. Was kept aware of progress.

Excellent Customer Services, great communication, Great services

Was in and out in 1 hour. MY service consultant, Jeff Morton is outstanding. A huge asset to the Auto Nation team..

As always the personnel were very courteous and helpful, attention to car detail is thorough .

I was having a subtle transmission issue. Spiros recognized the issue as one for which Acura had issued a service bulletin and the repairs were made under warranty - after the warranty has expired.

The Auto Nation team at Auto Nation Sanford Fl goes above and beyond to make sure you have an excellent experience. A team member always greets you upon arrival with a friendly, sincere smile. Great job!

This was a very pleasant experience. Our Service Advisor was very helpful, and we are very appreciative of the way our service visit went. Thank you for this excellent service.

My service rep, Lee, was very attentive and really helped with the whole process. I really enjoy doing business with a company that gives excellent customer service and I'm glad to be back with Acura, AutoNation.

Excellent service and communication by our advisor, Lee, and needed maintenance was performed on time as promised.

Dealership waiting area is small but other than that good experience.

Brought my 2004 TSX in for 85K check up. I would buy another Acura because of the great service I have received through the years.

Very comfortable waiting area during car service. WiFi, snacks, comfy chairs

Excellent Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Our service rep was very helpful and polite.

Auto Nation Acura of Sanford is always a pleasant service experience. Quick. Informative. Reasonable prices.

Just purchased a truck at your dealership.Matt K did an outstanding job putting me in the right vehicle at the best price. Could not have been more satisfied with the buying process.

Wonderful experience, service advisor was excellent.

Car buying was actually enjoyable. The salesman Michael, the sales manager, the finance dept, and everyone else that helped us were all very friendly. Everyone seemed happy and in a good mood. I would definitely recommend the dealership to others.

They were organized and quick. They made the process very easy and pleasant.

2019 RDX needed the transmission replaced. This isn?t the dealers fault but the type of auto Acura produces. The service guy tried to tell me how everyone likes the new rdx but I?m differently not sold on this car.

This was one of the best sales experiences ever buying a new vehicle. Joshua Parazine the Autonation sales representative was exceptionally responsive. Due to my long distance from the dealership simple negotiations were by email. I immediately knew that I was at the right place because of the favorable MSRP discounts Josh advised. A final sale price was agreed by email and also telephone. Vehicle pickup was scheduled for early October. The extremely pleasant experience continued and other incentives were explained by Josh when purchasing an Autonation vehicle. At no time was there any typical ‘car salesman’ pressure applied by Josh. The least palatable part of the dealership experience came during completing the sale in a side office. After returning home with time now to review all 27 signed contract pages (mostly front and back) there may have been a slightly different outcome. I may or may not need all agreed to items. My bottom line is that Autonation is indeed the way to go when purchasing a new vehicle. The salesmen, in this case Josh, was specially knowledgeable and highly qualified to work on their behalf. I believe this was my best ever new car purchase experienced when dealing with new car salesmen. Josh was outstanding in all aspects of the new car sale.

Fast service. Friendly service staff. Don?t pressure you into any unnecessarily needed services.